Hit or miss, like many consignment shops.
I consign here several times/year. It's extremely handy because they mail your check automatically. You don't have to request a check and they don't hold your balance at the store, you just get a check once/month if you have items that sold.
On the down-side, to get an appointment takes 3-4 weeks because they're SO popular.
Also somewhat annoying is the fact that certain items of mine they have refused to take before (items in perfect condition), HOWEVER when I was there once I saw what WOULD have been a REALLY nice cut crystal pitcher... except someone had clearly just had lemonade in it & not bothered to wash it because there was dried pulp all along the inside. GROSS. That really turned me off.
But I have found good deals here before. Check the clearance area under the stairs. Wall art & mirrors you can usually find great deals. Definitely found some over-priced items, as any where. But I have found some great deals here. Just have to be patient.
They do ***NOT*** take credit cards. Cash or check only.
Christmas items - they start making appointments to look at Christmas items in August (call in August to make an apt later on). They stop looking at Christmas items the first week of December.
Prices are all over the place, frequently.
I've had the same experience here, that the employees can be quite rude, acting like they're doing you a favor when you're shopping here. They should be friendly & gracious with both consignors AND customers. That's the only way they make money, they need both consignors AND customers, & as such should be friendly to both.
When you consign here, they expect you to carry heavy items (sometimes upstairs) yourself, they won't help at all. Same thing when you purchase an item, they won't lift a finger. If something has to be put together or taken apart, they don't help at all & leave the consignor or customer to do it themselves. All they do is literally put price tags on items when you consign & ring people up when they purchase them.
They can't even fix their own network. The last time I sent my husband down with a car load of items, their network was down. He fixed it for them, for free, & they didn't even offer us store credit for his time. TACKY!! Because he was willing to fix it for them for free, they saved money by not having to call their networking guy (since no one there could figure it out) - the absolute least they could have done for him was to offer him store credit for his time, & they didn't even do that!
They are ridiculously picky about what they take. They don't take single cups. They don't take used cookbooks if the cookbook has a gift message in pen in the front of the book, even if the book is in perfect condition otherwise. They're selling used items. That means they're not going to be 100% perfect because it's not brand new. A gift message does not take away from the integrity of the cookbook - it is still 100% readable which is the point of a cookbook! The only reason I can see that someone would not want to buy a used cookbook with a gift message in the front is because they want to give it as a gift too, in which case they should be buying new or at least checking the front of the book. Another stupid rule that makes no sense.
They don't take collectible porcelain dolls except at Christmas time even if the doll is NOT a Christmas-themed doll. Since when is a plain collectible porcelain doll a Christmas item? The answer? It's not. Just a random rule they have which makes no sense. So annoying. read more