We had these guys out for a fairly straightforward job by their standards--we needed to hide some…read morewires, tuck away a couple components, and set up the TV sound to come through some additional speakers for added volume. They showed up right on time and got right to work. They did everything quickly and pleasantly and exactly as asked; they even figured out stuff that I wouldn't have been able to explain--even though all the equipment was already here, it wasn't stuff they sold. They upgraded our blown speakers and left everything in perfect shape, nice and clean. We couldn't be happier with the work.

Just an all-around positive experience from start to finish. Excellent communication (which is…read moresomething that has been a struggle working with other companies). Ariez was my main point of contact and he did an amazing job setting up our new 4K short throw projector, organizing all of our surround sound and getting our super fast internet set up throughout the house. Nick, the owner, was great to work with as well. Highly recommend them and will definitely be using them again in the future!

I am so annoyed with this company. They came in to install and quoted me a price. I look at my…read morebill and it's $27.00 higher than what I was quoted. I called and was on the phone for 1 hour trying to cancel the monitoring or give me my quoted price. I was hung up on twice. OMG, what in the world are they doing over there. Finally, the last guy I talked to reduced my bill to what I was originally quoted. What is this "give my your number so if we get disconnected, we can call you back. That doesn't happen. Very frustrating company!

The worst system I've seen. Had issues with connection from day on both security cameras. Forget…read moregood customer service! I've been trying to cancel the service as my contract comes close to an end. I've been given the run around already by them and I only expect it to continue. I've found more about people having the same issues with the company and very little about cancelling from the actual company. The only info they give you is a 1-800 # that is non-fri and they still require you to send in a signed letter but no where is it lists the address. So over this company what a joke!

i have known Mike Miller for years and respect him and his staff for all the work they do in the…read morecommunity as well as taking care of me and our family. Thanks Moon Security for being there when i needed you.

Arseneault Automation delivered exceptional service to the City of Chelan for our audio/visual…read moreequipment needs. From procurement and installation to ongoing support, their team was professional, responsive, and easy to work with. They provided clear proposals, handled ordering promptly, and ensured a smooth installation with thorough documentation and training. Post-installation support was quick and effective, minimizing downtime. We're very pleased with the improved audio quality, reliable video performance, and overall ease of use. Based on our experience, we would highly recommend using Arseneault Automation for similar projects.

David has been just great to work with! We had a rather small job for him (adding access points, a…read morecouple security cameras, and a receiver). He showed up when he said he would and gave us what we wanted. It doesn't hurt that his prices were reasonable and he is a heck of a nice guy. I am happy to recommend him and I would not hesitate to call him for any future needs.

Awesome customer service, wonderful up to date easy to use system, Great pricing, Cameras are super…read moreclear, you can see all. Aaron is great and will get everything done quick!

From the owner: Home and Business alarm systems. Surveillance systems.read more

If you like dealing with obstinate, unhelpful people that know you are on the hook by commercial…read morecode to their "services" or someone like them, this is the dinosaur of a business you've been looking for! I have had so few interactions with businesses like this in Washington, I can't count them on one hand- Bud Clary Toyota, Virginia Mason Hospital, and now Mansfield Alarm. Details are too many and I am not wasting any more time and energy to describe all the ways they fall considerably short of acceptable. I will at this point be looking for literally anyone else to fulfill the role they occupy.

I have tried numerous times to cancel my service for over a year. Unfortunately we setup an…read moreautomatic payment, and they will not stop pulling money from the account quarterly. I have even informed them we do not even live at the address they are billing for, and it still continues. When it was Mansfield it was good service and you could get things taken care of, but everything changed when Guardian took over. Stay far away from this place.

FSI did my alarm system and continue to help when I have problems. I think they are great!read more

Jimmie, Darcy and Jim are an awesome team. I ordered the Hunter Douglas skylift cellular shades…read morefor my 3 skylights and the results are fantastic. They keep the heat in my house in the winter, and the heat out of my house in the summer. I also got the powerview gateway so I can control them via the app as well. Their knowledge, installation and overall customer service is world class. I highly recommend them to anyone looking for window covering updates.

I have gone to Keyhole Security for many years, mostly to have various keys made. I've always been…read morepleased with their fast friendly service. Last week I found a new reason to love this business. Earlier this month I purchased a used Toyota Sienna van from my neighbors. The neighbors lost the spare set of keys so I only received one set of keys. Turns out the key-less remote locking and unlocking FOB did not work on the set I received. This wasn't a crisis but somewhat inconvenient. When I went to the Toyota dealership to have the van serviced and checked out I asked them to check out the FOB to see what is wrong with it. When I went back to pick up the van, the service rep said the FOB was worn out. The price of a new one is $150. I told him I'd just use the key for now. Since I don't feel comfortable with only one set of keys, last week I went into Keyhole Security to get another key made for the van. I also asked about getting a new FOB from them. They quoted me a price of $125 and said they could have it in a few days. I decided to go ahead and order it. When I went in to pick up the new FOB and get it programmed for my van, the service tech checked out the old FOB and said it just needed to be cleaned. I now have two sets of keys and two working FOBs. And that, my friends, is just one more reason to love Keyhole Security in Wenatchee, Washington.

Keyhole security has zero professionalism. After confirming a June 19th install for small business…read moreand home, not only were they a no show but they did not call me back. When I called to see what happened was told there was an availability issue on a camera, they apologized and offered a discount in exchange for sticking with them and rescheduling July 2nd. I agreed. Now Logan called to cancel saying that the tracking for the camera showed eta of July 13th for a July 17th install. I asked for tracking before agreeing to a 3rd reschedule. After avoiding the question multiple times then refusing to provide parts tracking, Logan lost his cool and then hung up on me. I called back and said, ok fine, let's keep the July 2nd for the rest of the job and parts but just cancel the camera. He refused again and refused my business and hung up on me a 2nd time after I then asked to speak with the owner. I called back and spoke with Bob asking for the owner's contact info. in hopes of sharing my situation face to face and trying to keep my July 2nd install for the rest of the project. Again, refused. So, for the first time in my life I am posting a one star review warning the next guy that these guys are not what they say they are. Good with locks but nothing else. Actions don't match promises.