Canceled my fidium internet service and was told by the rep regarding the upcoming payment (which I specifically referenced) that it would not be owed and that I would not have to pay it. Got a text saying a payment was due. Called and was told I still owed that payment, and that the previous rep must have made an error . I knew about Consolidated's poor billing dept and lack of accountability but still went ahead an got fidium. Be warned. read more

Fidium's customer service is beyond frustrating. Trying to cancel my account was a ordeal--they have no local offices, so I wasted time driving to one to return equipment, only to learn it's all handled online or by phone. The phone wait times are ridiculous, and they sent a return label which will take over a week to show up, leaving me hanging. They blamed COVID for their outdated processes, which is unacceptable in 2025. How long has the pandemic been over for? It feels like they're deliberately making it hard to cancel. Stay away from this provider! Awful Customer Service!!!!! read more

Wow, I have not seen this much incompetence since that demagogue Trump flailed his orange mop around our precious White House. I was told via robocall that 'my appointment' needed to be changed. I never made an appointment. I phoned to notify CCI of this and they said, "we simply cannot understand why you are calling" and after 5 minutes of gently enlightening them, they said, "I still don't know why you are calling." I tried again 5 minutes later with another agent who chirped, "oh, I see you also asked for an upgrade." Nope. At that point, i knew I needed OUT. If it is at all possible for you to choose a different provider, please do so!! read more

If there were a way to provide 'negative stars', I would give this sorry outfit about a negative 3-stars rating. I have been a loyal customer for many, many years and have accepted lower performance in return for lower costs. However, I have lost my patience due to the wildly inordinate time it has cost me to deal with this issue and the belligerent and hostile attitude metted out by Consolidated's customer service operations (by comparison, the tech support group is far more professional, although obviously under resourced, as confirmed by wait times of up to an hour) Is far, far too much to accept. Without meaningful service for two weeks now and am now experiencing another complete outage that a technician's visit last week obviously did not correct. The tech assured that there was nothing wrong with my setup or 'the copper' - what exactly the problem was, I don't know, but it wasn't my problem. Now I am back to square one. The cost/value of this service is just stupid: low price with no service and my valuable time wasted, combined with mean-spirited customer relations from the customer service operations is no value whatsoever. I recommend any Consolidated customers simply disconnect and go with another provider. It may cost a bit more but at least you'd have a shot at dependability - and there's absolutely no way the customer service operations could be any worse. It's what I'm doing. read more

I would have rated 0 stars if that was an option. The worst internet service provider Ive ever dealt with. My internet goes out with the slightest rain shower. Today is day 5 of no internet. Ive called 3 times this week to get it resolved. I was told it would be resolved by Thursday. I called Friday and was told that because I wasnt home Thursday, the internet could not be fixed. Well no one said I needed to be home, nor was I contacted via phone call when a technician showed up to my house. How was I supposed to know I needed to be home?! I would not recommend Consolidated internet services to anyone. I would change providers if I had another option, unfortunately I do not in my area. read more

Wouldn't let me put 0. Absolute worst company I have ever had the misfortune of dealing with. Customer service is non existent. No internet for a week. I call every day and get a different answer. No end in sight at this point. read more

Pathetic service. No internet service all day and the best that the snarky customer service can say is "We have no more information" and to be extra helpful the supervisor added : " As soon as we fix it, your services will be restored." Wow, No S**t, Sherlock. Really ? When ? "No idea." What is the problem ? "We don't know." When will you restore the service which we pay for ? "We don't know" Can you make any effort on my behalf to find out and provide better information ? : "No" Don't get me wrong, Comcast are still without question "the spawn of Satan" / "Evil Empire" with their unethical exploitative business practices and "we couldn't give a crap, because we're basically a monopoly and you don't have any options" attitude, but these Consolidated guys are fast becoming just as bad. read more

Waited all day 8-5 I had to contact them to find out that my installation wasn't going to take place. Wasted a day for nothing, called customer service who said they will call dispatch and call back, waited a hour and had to call in again to have somebody tell me that it wasn't going to happen. This place is a poorly ran business, have always had a hard time reaching them. read more

Just read there google review and that sums up there bad customer support. From minimum 45 min wait to talk to a manager. Also after being late because of medical issues they would still refuse to help with a payment plan. Do your home work before choosing internet company's. read more

We need to run a gas line on our property to hook up a generator. To do so we have to have SOMEONE come and determine where Consolidated Communications laid a cable about a year ago. Consolidated said we have to call Dig Safe (811) and Dig Safe doesn't have Consolidated listed as a public utility, so they can't contact them to come and do it. Yet, Consolidated keeps telling us we have to arrange it through 811 and 811 says they can't because Consolidated isn't listed with them. So, we are stuck and can't dig on our property. Consolidated is giving us no help whatsoever. This company sucks. read more

On day 3 of missing work and yet another automated cancellation This is absolutely unacceptable!!!!!!!!!!! read more

Missed two days of work waiting for a technician. Two cancellations and no explanation on their part. Called to speak to a manager at 3:30 in the afternoon and conveniently a manager wasn't around. I'm considering canceling my service all together. read more

This is the worst internet provider out there! We have had this company for almost a year now and from day one we have had trouble. We have had technicians come out multiple times. I mean more than 20. We get there's trouble in the lines leading up to our place( today though they changed that one to it all is perfect) we tell them our TV is always searching or his game is lagging so bad he gets shot from around the corner on the game( today we were told we had to shut everything off and only use one thing at a time. ) We had two things running. We have technicians come out pull into the driveway sit in his truck for an hour then leave not once coming to the house. Then we find out he closed the ticket. We have heard they need to replace the lines but one technician said they won't do that. We are paying for high speed (for them) and barely getting 13 on a hardwired. Our internet goes out every single night. We have contacted a lawyer about doing a class action suit . We pay but they do not deliver. We get the run around. My next step is contacting the PUC. I WOULD STAY AWAY FROM THESE PEOPLE!!!! YOU WILL PAY AND DEFINITELY WILL NOT GET!!! I COULD TELL so much more but I think you all get the real deal on this company. read more

I have had a LOT of trouble with Consolidated Communications in the past. Sometimes I have wanted to throw my modem through my window, but in the last month or so there has been a major (positive) change in the customer support I received. There has been no wait time to get through to tech support, I have had really patient & friendly techs on the phone trying to walk me through possible fixes, people were dispatched to my house with only 1 or 2 days wait time, and once it was determined the problem was somewhere in my house, they sent a tech out after my work hours and he was FANTASTIC. He ran a new (faster) wire to a different point in the house, switched out our modem, he explained where to use each network in the house and how to best use different mac devices, gave me information for our local engineer in case we wanted to pay to have broadband run to our house, then he offered to help my roommate who had locked her keys in her car. Maybe we had a big red flag next to our account because we had been unable to connect for a while, but the wait time, responses and people working WITH my schedule instead of the ridiculous 12 hour window that had formerly required me to take a day off work -- it was like I was dealing with a whole new company! My past experience is the only reason I am giving 4 stars instead of 5. I sure hope this is a trend (or that I don't actually ever need tech support again) read more

We run a business and need internet and Consolidate Communication is telling us there NOT going to be here before Thursday!!

If honesty and response is important to you, this is not the company for you. If you're considering high speed internet with them, don't be influenced by the "$xx.xx per month for two years" as I was. IT'S NOT TRUE. I started the service in March of this year and six months later they raised my rate. I'm not talking about the government mandated fees and such. I'm talking about the base rate that was clearly not supposed to go up for two years. I left a message with customer service (I wasn't surprised not to get anyone right away) to see if a mistake had been made and TWO WEEKDAYS LATER got a call back stating that there's no guarantee that the rate won't go up despite what it says on the web site. How this is legal I don't know, but it sure reflects on their character. I'd like to know who the head of Consolidated is so I can associate a name and a face with this blatant dishonesty. I rated as many as two stars because so far the equipment and connection have been generally but not totally reliable. read more

I should first tell you that if 0 stars were allowed I would give them zero. I scheduled installation in July for August 14th. They gave me a 9 hour scheduling window then halfway through the day I received an automated call saying my service date had to be rescheduled for September 5th. I then Cancelled my service and attempted to call their competitors. Their competition never returned my call. So with no other reasonable option I tucked my tail between my legs and called consolidated back. After speaking with a supervisor he reinstated my service and got me an installation date of 30th of August. On the 30th of August no one came. After calling back I found out that the girl whom was supposed to set my appointment was new and didn't finalize the appointment. I was then promised I would get service today the 13th of September and was given 2 free months of service. Well not surprisingly I received another automated call now telling me I've rescheduled for October 22nd! read more