I had an appointment at the Manchester store to change carriers. The salesperson Brad was great…read more He was the only person at the store at that time to help customers. I had an appointment and he managed to get me all I needed as well as handle the other customers until help arrived. When he stood up, his name tag had training on it. I was so impressed because he really knew what he was doing and had multiple customers going. Very impressive! Nearly two weeks later, I realized my voice mail was not working. I called the 800 number and the system sent me to Ben, who is a tech person. He was fabulous and kind-hearted. Pleasant speaking voice and knowledgeable at getting me to the right place. He went through a few things with me and we got disconnected. Within minutes he called me back. GREAT CUSTOMER SERVICE FROM BEN! So helpful and nice. Such a big difference from my former carrier. Ben then sent me on to a person who could actually tell me what to do so I held on for a minute and Gabriel came on the line to walk me through what to do to set up voicemail. He was very diligent and very nice. I'm so used to customer service being rude, I was so impressed with Xfinity associates who are customer-centric. I had a great experience today and my phone is working well. I have had great service from Xfinity from the installation of my internet, tv, phone and now mobile service. Thank you!

Over a two month period I was on the phone with Xfinity Customer Service over 15 times. they…read moreallowed my account to be hacked and incur a seven hundred dollar bill. They were told my phone was stolen and sent me a bill for the payoff amount, then started the process to send a replacement.....to somewhere other than the address listed on my account. I stopped the process of the new phone but they couldn't figure out how to revert me BACK to the monthly payoff. More than once they claimed it was rectified only to find out they lied. They have ZERO clue what they are doing. Even the Xfinity branded store people are clueless. All they know is how to sell more . Even worse, I couldn't understand many of them. ONE start is really too many.

I give 5 stars for services; they fixed my computer 5k mac hard drive but the screen was not level…read morewith the frame to be honest and that is not an issue, A minute problem in the detail of how much better they did for customer service than apple did for me! aka fuck apple for saying they couldn't fix my hard drive because i smoke and nicotine prevents them from doing there job and fixing my computer, again fuck apple for lack of support!

Frequent outages, no real customer/tech support…read more When DirecTVNOW is down, other streaming services (Netflix, Amazon) work fine yet DirecTVNOW will blame he outage on your network. Your support options are 'chat' with someone who can't fix your problem or a 'social media specialist' who not only can't address your problem, but take twice as long not to address your problem. Get your act together or get lost DirecTVNOW. Stay away from this company.

To start with we moved from one town to the following town and I wanted to keep dish. What a…read moremistake that was! They showed up at new house. The installer said we had to have 2 televisions on wireless. We have 4 tv's same as the other house. He didn't want to go under manufacturered home here. And they keep trying to sell you stuff while they're here as well. Well one week went by and they shut off our wireless joeys no notice. Had no idea what the problem was. Unfortunately, calling them does not help you're talking to someone from El Salvador. They said they shut off the wireless because we weren't supposed to have them. I really don't know the reason why. I have to tell you I will never deal with them again. It's too bad when you have a problem you have to talk to someone from another country. Still not resolved want us to pay for them to turn it back on for the wireless. Time to move on

Having all receivers shut down and restarted a number of times on all boxes for a my number of…read moredays. After 3 days of this I called dish. Not sure if the fix will work but not willing to provide a credit to our $150 a month bill unless it continues. Not happy and like many starting to switch over to streaming via the Internet.

Richard is the utmost professional he knows his job very well I hope to see him again sometime…read moresoon .. Thank you Hello Tech

Beware. I urge anyone considering this service to carefully…read moreexamine ii's online reviews. I booked a service for 10/4/25 and waited 4 hours for a no show, no call. Like a fool was willing to offer a second chance and rescheduled for 10/5. one hour prior to service was informed of cancellation. I'll find a company that delivers. Beware.

Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience…read moreso far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum.