I had DIRECTV, service went down, made three different appointments and failed to show up on each…read moreoccasion. After six weeks without service switched to DISHTV and have been extremely happy.

I have been fighting to get new service installed since the middle of August 2022. It is now the…read moremiddle of October 2022. I call and get pushed around though the same hoops and end up in the same spot which is "There is no available date to schedule you, someone will call you within 72hrs" they never call. Any appointment i did have scheduled was canceled and was then told there are no technicians in the area. How is it that a multimillion dollar company is unable to provide service to an entire region? I live in central Vermont. Not out on top of a mountain, I'm 20 min away from a larger city. They wont even give you a number to call so you don't have to go thought he automated system and waste 40 min of your life each time talking to people that cant do anything. All in I have taken 4 days off to be home for installation and have spent HOURS on the phone. Its a shame because growing up we always had Diretv and always had great experiences with setup and service. I'm not sure how it got to this. I hope they can figure this out soon.

Ron is excellent - he is experienced, great value, reliable and prompt, and a great communicator. I…read morehad a great experience where he was able to help get the surround sound system going at my lake house. We inherited a system from the previous owners of the home, which was out of date and frequently malfunctioning.

From the owner: Orbit Satellite & Sound Systems is owned and operated by Ronald J Defosses. We have been in…read morebusiness for over 20 years providing excellent service and competitive pricing on all your Home/Business entertainment needs. If you have questions about our satellite TV services, HDTV's, sound systems products or services, please contact us today .We hope you'll make Orbit Satellite & Sound Systems your resource for satellite & sound systems in the New Hampshire, Vermont and upstate New York area. Our locations are in Rutland VT and Tilton, NH.

I will be rating this spectrum a three out of five, because I was judged for my financial…read moredecisions. And two of the men working there were very judgmental. Saying, "that's a dumb decision", and "you're giving me a headache." More was said that was not very kind. A woman helped me after and she was lovely, she said, and quote, "It's your business, known of mine." And, "As long as this decision makes you happy that's all that matters.

made an appointment over a week ago and still have to wait too long, ridiculous, awfulread more

Richard is the utmost professional he knows his job very well I hope to see him again sometime…read moresoon .. Thank you Hello Tech

Beware. I urge anyone considering this service to carefully…read moreexamine ii's online reviews. I booked a service for 10/4/25 and waited 4 hours for a no show, no call. Like a fool was willing to offer a second chance and rescheduled for 10/5. one hour prior to service was informed of cancellation. I'll find a company that delivers. Beware.

So here I am in rural Vermont, and our cable box doesn't work the day after Thanksgiving. I'm…read morethinking that at BEST, I will have to wait a few days to get it fixed, and that is assuming that anyone actually checks the plaintive, pleading message I am going to leave on their "emergency" service hotline. Wow, was I ever pleasantly surprised. After navigating through their phone menu (all I had to do was press 1) a human actually answered! He said someone would come to the house in an hour!! OH MY GOSH!! The guy was an hour late, but he CALLED me to TELL me this! HOLY COW, and he had an excuse, the roads were icy, and I can verify this because I was outdoors early this morning, and it was so bad I nearly slipped and fell 3 times. So anyway, the guy arrives, and he has a Red Sox cap on, which is a risk in this neck of the woods. Vermont, if I had to guess, is 60% Red Sox fans, 40% Yankees fans, so yeah, we were happy about his hat. He is courteous, polite, young and cute (my sister's comment) and he petted the barking dog. He found the problem in 4 minutes (broken power cord, weird) fixed it, and left. No charge! Wow, does it get any better than that? We were all so pleased that we had a celebratory Sidecar. Hey, it's officially still the Holiday Weekend.

I have had nothing but great interactions. The phone customer service has been extraordinary…read more Helpful, efficient, funny and going the extra mile. Yesterday my new cable box pooped out. The customer service agent tried diligently to help us trouble shoot over the phone, to no avail. She put in a work order, I then told her I had some folks coming to stay in a day, could we get it fixed by that time, oh, did I mention, it was 4pm. No promises but she was going to do her best. Within an hour a very nice service tech dropped off a new box, waited to make sure we got it up and running and we were good to go. EXCELLENT CUSTOMER SERVICE!! Thank you!!

Have a tech come out to the condo to fix a connection problem, does not fix it, tells me it is a…read moremodem/router issue but he cannot figure out how to check it so I should buy a new router. I go in to where he was working in my laundry room and it is a mess with bags and snipped cable wires on the floor (see photos).

I'm so disgusted with the service and pricing. The service for internet is excellent for a maximum…read moreof two months a year. Not two months straight but total. We pay so much for internet(just went up $40 a month) and cable and they always have an excuse why it's not working properly. Send out a guy for wifi and he changes the equipment and it got worse not better. Have a DVR that you can't even manage your recordings on. I just wish I had another alternative as I would switch to "The General" cable if they had one. if I was single I would cancel everything with Charter Spectrum. horrible horrible horrible My rating is less than a full star!!!

If you want to go with a company that knows their products look no further. I had Cody out to my…read morehouse while walking through I showed him what I wanted. With his exceptional knowledge he was able to suggest the wireless setup since I didn't want wires in my man cave. With the way local cable companies rip you off Cody saved me approximately $60.00 a month on my cable bill. With the extra savings I was able to setup a TV outside on my patio and order the Sunday NFL ticket. Talk about the $$ package thanks Cody and your staff. I recommend giving Cody a call today if you want good service while saving $$$.

I want to update my review because after years of being very happy with Customer service from Cody…read moreI want to warn people to beware. I am not sure what has changed for him and his business practices but he has gone from being upfront and stellar with customers to not being truthful or at least not being completely truthful and then not following up on what he says he will do to make it right. It has been several months now because I had hopes that he would follow through but it is clear that he is not going to. Beware if you are a current customer and want to upgrade call company directly and go through them so you don't have to figure out what is truth and get caught up in Cody's shady practices. You may not get the deal Cody says he can give but considering he doesn't follow through it won't cost you the hundreds of dollars extra it cost me.

was convinced to get the xfinity mobile with 2 free phones and 12 months of cell service free on my…read morephone and $45 am onth for my 2nd phone. My first bill is $100 and called to ask why and they told me the phones are not free and will be charged monthly for "FREE PHONES". Worst customer service and defrauding the customer is totally unacceptable. Check the advertisement!!

I had a question concerning my Comcast Ap. I'm no longer seeing my landline missed call/voicemail…read moreon the Ap. Aiden at the Service Center explained it was down due to changes in services. I'll get my call/voicemail back when the change is completed. Aiden was knowledgeable, A+ , polite, and supportive! A+ to Aiden!