They need to come up with a negative star rating. I live in Tunbridge, Vermont and the service here…read moreis worse than dial up (not exaggerating). I moved here a year ago from Alaska and you would think the Internet service up there would be behind the times but the services I had in Alaska far exceeded the at of Consolidated Communications. I know that where I live right now is considered rural but I know for a fact that there are more rural areas in this state that have higher speed Internet than I do. If this company wants to keep their client base they need to invest in the communities that they are in which means if you need to upgrade your services in certain areas to increase your clientele, that's an investment I would probably look into because I'll tell you right now the service is pathetic it's not how you run a business it's not how you keep your clients. I'm a person that keeps up with the times and the advancements in technology, which means most of the business I do is online. I stream online, I Bank online, I go to school online and I communicate online. After speaking with their customer service it appears that there's no plan to upgrade or increase the speeds in this area in the future or distant future. On the plus side there is another company installing services in this area. If they offer faster speeds I'm switching in a heartbeat and willing to pay more if need be.

Consolidated is, without a doubt, the worst internet company I've ever had the misfortune of…read moredealing with. Having moved to rural Vermont, they are the only option and having no internet is starting to look like that might be better than paying for this terrible service. I'm paying more for 25Mbps (though I have never actually seen that level of speed- more like 8-10 Mbps!) than I paid Comcast for 100Mbps in Georgia. It is ridiculous the poor service Consolidated provides to its' customers. If you had to choose between Consolidated "high speed internet" or a carrier pigeon for data transfer, you'd likely be better off investing in bird seed. The State should shut this company down!

David was amazing! I had been on the phone with TWO Verizon "techs" perse for 2 hours for 2 days (a…read moretotal of 4 hours wasted),and they still didn't fix my problem. I ended up going into the store in Rutland, VT where DAVID knew exactly my issue & fixed it within 15 minutes. Samsung automatically updates my phone, and this update was flawed, as it wiped everything off my home screen (except the Google apps), and wouldn't let me move any of my apps back to my home screen. 4 hours of frustration, and it was fixed by a store tech in less than 15 minutes. Don't waste your precious time with Verizon phone techs because honestly, they are very nice & TRY to help, but didn't.

I want to thank Craig in Rutland for going above & beyond in helping me change my mobile carrier to…read moreVerizon. It was much more complicated than I anticipated but he's a great listener & gave me very clear instructions which I was able to follow independently. He says the team in Rutland has worked hard to give people great service because they personally know how stressful the experience can be. I also want to shout out to Verizon Rep David from Indiana whose patience made the subsequent customer service experience much easier for this low tech customer. Thank you.

These frauds don't even deserve ONE star. Business internet is unreliable at any level of service,…read moretech support is slow, unresponsive, and incapable of telling the truth, customer service is a sham.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 302 North Main St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Barre Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I've contacted customer service a couple times in the past few weeks. Both times they said a…read moreknowledgeable technician would call me back within forty eight hours. In both instances, that call didn't come within forty eight hours. My most recent call back was six days later and came while I was not sitting in front of my computer where I needed to be to solve the issue. Fidium replaced Consolidated and Consolidated replaced Fairpoint for me. Both previous iterations were more competent.

I wanted to love it and it has great potential, but the new infrastructure that provides this…read moreinternet is fragile and can be down for days or weeks at a time. We had lines come down in a storm and all Fidium users in the neighborhood have been without internet for a week and counting. The downed lines are also blocking a street so nobody can drive that way. (By contrast, the power company arrived within hours and fixed all their downed lines). You don't suffer spotty service the way you will with regular internet (which is great!), but when your fiber is down, it's DOWN for days or weeks. I've been tethering to my cell phone, another neighbor is going to the library every day for internet. I'd recommend Fidium for anyone who uses internet primarily for entertainment as it's great for streaming, but Fidium is not reliable enough for people who really need the internet every day for work or school and can't afford to be without service for long periods of time.

Finally after three months got the phone line replaced and tech said free of charge due to the…read morehassle I dealt with mainly due to their outsourced call center.I am very impressed and appreciative of the service techs as they seem to be good hard working folks in my experience. One are I would improve upon is the call center should be based in a rural area in America as they'd understand English better and the difficulties of a rural area.

Based on what they charge, it is an absolute crime that they are in business with their internet…read moreservice. We pay about $70 monthly and our download speed fluctuates between 1 mbps and 8 mbps on a good day making it impossible to work from home. We checked with Consolidated Communications and they tell us everything is in order and working optimally despite the very inconsistent bandwidth. If you have other provider options, stay away.

David was very patient and kind! Very helpful! Will look for him on the future when I'm visit…read moreXfinity in Lebanon! Thanks David!

0 stars. Worst company, of any type, I've ever dealt with. They make it extremely hard to get any…read morehelp, they have a message on the local office saying the phone number has changed, and the number they list is the number of a medical office. Nice touch!!! Buyer beware!

I let Chris Keeman know that his attitude in involving himself in my conversation with Nik was…read moreaggravating and pissing me off, even raising my voice finally to make the point clear. I don't like hearing negative comments, and dislike even more idiots repeating themselves ad infinitum. So after repeating myself twice more, I told him I wanted him to step away. I had to repeat that as well. His response? "It's my store." Yep. Chris doesn't run the store; another guy does. But I was hardly able to express myself by then without risking becoming offensive. THIS IS WHAT T-MOBILE TOLERATES FROM EMPLOYEES. THIS IS HOW THEY TREAT WOMEN. THIS IS HOW THEY TREAT THE PEOPLE WHO REPRESENT THE REVENUE THAT KEEPS THEM PAID. THIS IS WHY T-MOBILE HAS A HORRIBLE REPUTATION, AND WHY EVEN THEIR TECH SUPPORT ACKNOWLEDGES THAT THEIR STORE PERSONNEL SUCK. THEY REALLY DO.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.