LL was the most amazing flooring company we have ever used! The product (hardwood and carpet) was…read moreexcellent, the installers were great, kind, friendly, professional and expert workmanship! They went above and beyond, especially the young man who installed our carpet. He worked all day and into the evening to finish the job, even though he was short staffed, worked alone and did an amazing job!! I will definitely be using them in the future. The entire process from beginning to end was first class!!!

Just had floors installed in my house. 1300+ square feet. The vinyl planking I got is beautiful. I…read morehave to give a big shout out to Jerry Bedard who installed them. A one man dynamo. He was meticulous, neat and clean. I'm very happy with how they came out!!

I have been very happy with everything I have purchased so far. My first purchase was bath soaps,…read moreand have recently tried the shampoo bar. Once it gets a little warmer I'm looking forward to trying the dog soap bar. The products are all locally and thoughtfully made and the customer service is top notch.

Casey sold me a new mattress after trying out all of them. Best presentation ever. I would most…read morecertainly recommend going to this store if for no other reason than to meet this knowledgeable people person. In the end I'm sure I chose the right mattress. I couldn't find this location on Yelp right away but here it is in Rochester right across from market basket. Huge selection. Mostly queens but all labeled for firm or hybrids. I'd say to ask for Corey but no one else is there. Thank you cory

I'm not sure if it's because of the recent bankruptcy from this company or not, but a little over a…read moreweek ago, I purchased a mattress from this location. I was told it would be ready for pickup today. I heard nothing this morning, so I called and asked for an update. I was told they had "no idea" when the truck would show up but they would call back. Several hours later, they called back and said the truck never arrived and I will not be receiving my order until at least the 20th, a full week and a half later than promised. When I called back to cancel my order, I was blown off and told that I would receive a call back momentarily. I'm still waiting. While I've been waiting, I've found a mattress for $280 less at Macy's and will be cancelling my order with Mattress Firm and they will never see my business again. Update: I finally gave up waiting and called the store back. Don acted like he hadn't heard from me, and then when I asked AGAIN for a cancellation, he immediately became testy, told me he was "going to handle it after he finished helping his customers" (apparently I'm not a customer?) and when I stated that he had told me that almost an hour ago and I had not received a call back, he started all but yelling at me about how he had already set up the cancellation (which he did not indicate the first time we spoke). I informed him that it had BETTER be done today and he said he will email a copy of the cancellation confirmation, so we'll see. If this is not resolved by the end of the business day, I will be paying this store a visit tomorrow.

I would never go back. High prices for poor service. I could not make a call at work or at home but…read morefor years kept the service because of time. The installer had said that he was finding I had service at my house then later after saying that I just needed to add a device to extend the service. That did not produce service either! it took several days to get them to service the withdrawal, spending 6 hours per day on the phone after attempting to do it online.

Anthony was amazing at the Lee store. awesome customer service and I'm sure under his mask, is…read morewearing a smile! I didn't know the Lee store existed but it is amazing for this quaint town! highly recommend. iPhone transfer took less than 15 minutes. go see my boy!

Have always been super quick when I order materials and everyone has been great to talk to. I've…read moreordered probably close to 100 yards of different materials and haven't been disappointed once

sold my mother unusable products, told her to come back to the shop for a return / refund and they…read morethen hid from her for 20mins until the son came out and berated her. yelling and swearing. She did not get a refund or return the product. terrible compant lousy serivce.. I will be sharing this everywhere.

Great customer service and always ready to help! Regan makes you feel like you are their only…read morecustomer.

My husband & I moved in with our daughters fiance. We had no idea an apartment find would be…read moredifficult & still ongoing. Due to the ludicrous amount of shipping containers sitting on land & and waiting to be offloaded, I was told to check out beds asap. We went to see John at Mattresses by Appointment. He deals with the customer one on one, no interruptions! We paid 1/2 & anticipated paying the other 1/2 plus being in our own place within the next few months. Well, this didn't happen. We struggled to make ends meet. Living on 1 lowly income. Waiting on benefits forever. John was great! I would not expect anyone to allow this time of pay off & storing this. We kept in touch to let him know what was going on. He had no issues with this. He understood our hardships & knew we would pay. John is awesome & a great business owner! If you want a new bed, call John at Mattress by Appointment at his 2 locations. Very personable & simply a great experience! Thank you, John! Much appreciated!!

what can I say !!! they are simply the best . local landscapers would SOL without them. the…read morecustomer service is second to none.

I wanted a redmax 8500 blower and Hayden's had one already set up fully fueled & ready to go. They…read moregave me a quick quick overview I was on my way. Super easy purchase that was less money than I had expected. The staff is full of professional that knows their stuff inside and out. They sell to homeowners but their equipment is high end professional grade. They are only open weekdays. I would highly recommend this shop.