We used Constellation for our last choice of electric providers and decided to renew for THREE years unfortunately this year. The price increase has been alarming and reaching customer service has been a time consuming nightmare. You CAN NOT reach CHAT on their website and must WAIT to speak with a rep. So far as I sit here I've held for 16 minutes hearing what Constellation uses to SELL it's services. However fulfilling those services are quite questionable. We would like to an A/C fix right now - it's included the high cost of their service - but it would appear scheduling that "benefit" is not easy. I'm hearing due to the HIGH VOLUME of calls blah, blah. I have tried to go online as suggested - but all you can do it update your account and RENEW...NOT a happy customer.........it's now been 21 minutes and the loop goes on and on. Dot com - ha! What a joke!!! read more

Constellation Energy in massachusetts is an absolute fraud. Not only do I highly recommend for you to run from them but DO NOT get suckered into their bullshit and lies. My father switched from National Grid to Constellation because of their promise to have cheaper rates. His bill came in over $329 one month and he never even adjusted the thermostat from the previous month when his bill came in at $184. Absolute joke! I hope they all effing choke for feeding broken promises and zero truth to hard working citizens only to take their money and deliver zero customer service when they've done such injustice. Best way to save money is to AVOID AT ALL COSTS!!!!! read more

Had Constellation for natural gas service. I placed a discontinue service order well in advance of my move out date. Constellation decided they could bill me beyond that date even though service from AGL continued to the new tenants. Customer No Service tried every trick to be right when they were wrong. If you save from a slightly better therm rate, they will have you make up for it another way. You cannot trust them with fair billing. Beware of the details. read more

Tried for over an hour to pay my bill and set up autopay both on line and with representatives. No success. Will be looking for another provider. read more

I tried for two months to change my service over to Constellation. For some reason, they were never able to pull a credit report automatically so they said they were going to try to do it manually and call me back. Never heard a word. Won't try a third time to get their service, and I'll put a credit freeze on my account to make sure they don't scam me. read more

Setting up service with the organization has been the most frustrating customer experience I have had in a long time. There reps are slow, the system is slow, they could not answer questions, did not call back at the time window stated. Even after I cancelled service I keep getting calls. read more

I've been with constellation for a few years. I noticed the rate was always lower than my utility's. My bill doesn't change much either unless I'm using more electric than usual. read more

Constellation Energy changed billing systems in the last 6 months. I was on budget billing and had a credit balance. When they converted to the new system that credit balance did NOT carry over. It took me a week to prove to these idiots that my budget credit balance was missing; they found it after I sent them an excel spread sheet proving it. I have been keeping a spreadsheet for years as constellation balance does NOT show up on the BGE bill. Don't know what to tell people as I have no idea how YOU will be able to prove this unless you were keeping a spread sheet. Maybe calling Constellation Energy to see what you budget billing balance was at time of billing for the LAST 9 months. read more

Very poor customer service. I have an 8 hour window for service? They can't tell me what time the service rep will be arriving and cannot give me an hour notice or anything more than an 8 hour window. This is unacceptable for any company's customer service. I am a very upset customer who will be switching services. read more

Remember, if it sounds too good to be true, it probably is. I haven't sat down and crunched any numbers or looked at the fine print...but two guys (supposedly affiliated in an strange way to ComEd), said that Com Ed wants to save me money and send me a $50 gift card. Makes me wonder WHY? Sounds to good to be true. read more

This Company is freakin TRASH!!! lil fat guy came door knocked me at my house, said he worked for oncor and said he was going around houses and telling people that they qualify for a upgrade, told him i was not the home owner , my dad is actually the home owner. then asked me to verify some things, after that he asked me to use the restroom which i thought was really unprofessional.. Told him i did not want to sign up because the bill nor the house is on my name. and 2 weeks after that we get a card in the mail saying "thank you for switching to constellation" Called them immediately and they said that supposedly they were gonna cancel it within 30 days. i was really mad and went off on them, 1 day after that we get a card in the mail from txu energy, the company we had and it said it was our final bill. so freakinn constellation switched us over , cancelled our txu account and NEVER even asked for my dad because everything is on his name, the only thing the guy asked was if i was 18 years old. This is the dumbest most unprofessional company ever, who in the world does that. Called txu and told him it was a misunderstanding so we eventually got TXU back and constellation is going to supposedly cancel within 30 days. P.O.S Constellation and the Trash asss wanna be sales guy that came to door knock my house POS!!! read more

Stay away from this company! Their employees are rude and uninformed. This company fabricates contract agreements in a desperate attempt to charge an early termination fee. This company is participating in illegal business practices and I will be contacting the BBB regarding this. read more

This company is a scam. They sent a salesman dressed as a lineman to our house yesterday while I was away at work. My husband was confused and signed on with them. They provided a statement that says we can rescind the service within ten days but even though we've called them multiple times, they continue to put us off and will not cancel the service. Do not do business with them. read more

I began to use constellation NewEnergy power supply service 7-8 years ago. Recently, I received a letter from another power supply company which give me better rate. So I switch to this company. On 2/23/2015, I received a letter from Constellation which stated I would be charged $150 early termination fee if I didn't contact them to give explanation by 2/20/2015. I called them on 2/23/2015, they told me the 12 month contract renew automatically every year. But I used their service many years ago, who can remember the starting date of service. And I don't think I signed any contract with early termination fee. So, when you get promotion from constellation, prepare to pay $150 early termination fee when you end service. And the possibility is very high read more

This company sucks. They disconnected us without a warning then charged us triple the amount that we were supposed to pay. Even after we paid for the insane amount, they still wouldn't reconnect us. They wanted us to re-enroll our account online. Their website is very confusing and need to be changed. They gave us no instruction in how to re-enroll. Just don't bother with this company. read more

Received my March bill (it takes two billing cycles to switch to another provider) and it was no better...another $500 from Constellation. To date I have sent a certified letter, called multiple times and sent over 20 emails. I've filed complaints with the BBB, NJ Utilities Commission and Consumer Affairs. Haven't heard a peep from them to remedy this error. Do yourself a favor - don't switch to Constellation!! Very lousy business practices!! read more

Complete SCAM! Their sales person named Alec came to my door asking to see my last bill with current electric company and says they can save me on the encore charges. He said I'd get a $150 gift card to spend however I want for joining them as a new customer. Alec also said that if my unit breaks down they will cover $2000 towards a NEW unit. Of course I signed up. It's been 5 months I haven't received the gift card so I called their customer service number waited about 15 minutes to speak with someone to be told I don't qualify for a gift card because I didn't have her early termination fee and that's what the gift card is for, the termination fee.I also asked, how about the $2000 towards a new unit? They said that's not accurate it's $2,000 for yearly cost coverage if your unit needs fixing. I had Alec's number saved and text him and he said he no longer works for constellation. SCAM! And my first bill and every bill since has been $30-$80 higher than previous company! Dallas beware! read more

i can not say enough bad things this company has done for the past two months... they lie and then lie to cover their lies...nothing they say is true.... they change contracts they change time intervals they change rates.... they take back offers... they say confirmation numbers do not mean anything... this company needs to be stopped read more

BAIT and SWITCH!!! They run a fraud targeting energy choice customers luring them with low rates and then invoicing for absurd amounts. NEVER give them your electricity utility account number!! This isn't just a review on a poor experience it's to warn people from the hell that is this company. read more

Don't fall for it. You will be disappointed. You will not be able to cancel subscription with out a great deal of difficulty. I also never go the promised gift cards! read more

Be aware that your initial rate may be low but they will switch you to a variable rate that will not be shown on your bill and will be double the industry rates in effect. I started with a little lower rate than JCP&L when I signed up through NEA. I did not notice any real increase until the variable kicked in without notice - then the almost tripled their initial rate and was double the standard JCP&L rate. DO NOT USE THIS COMPANY - I tried to speak with a customer service manager for three weeks now and no one will return my calls. Poor service, poor ethics, high prices. For a company that says it is in the business of saving you money they sure can cost you money - AND it takes thirty days to switch back! For four months of the variable rate it has cost me an additional $500.00 OVER JCP&L's rates! No savings here! read more

What Settle Chef B says times ten!!!! Someone actually did sign me up for on-line payment with my VISA debit card through WesternUnionPay. Then, in October, my debit card was hacked and I received notification from Constellation that my payment failed. Fair enough. I called them up, told them the card and my bank had been hacked, and offered up another card to replace the old. Oh, no, they said! We don't offer automatic payments!!! I read the bounce notices, from them, verbatim and asked why they would be sending me failure notices on my hacked bank card if they hadn't tried to process a payment. Obviously, this was PROOF POSITIVE that at some time they HAD indeed offered automatic payments, and I had the receipts to prove it through September 2016! I went through this routine in October, the day after the card was hacked, and again in November, when I received notification that they had tried to process a payment. Each time I spent at least a half hour going round and round. Logic is lost on these people. So I asked, can I pay right now with a credit card, and yes was the answer - until he found out it was a Discovercard! I am a teensy weensy little retail store, and I accept all forms of credit cards from Amex to Visa! And yet a utility company does not accept a Discovercard?! This is the hardest company ever to pay and keep on top of your payments!!!! I would never in a million years recommend them, and I think if I check, that I've probably been overpaying as well. Deregulation was the worst thing to happen to business owners. Now they have to spend half their time trying to muddle through the confusion and misdirection of competing companies. Oh, salt in the wound: The customer service guy said I had to send a letter in writing to request cancellation of the automatic payment service that they supposedly don't offer in the first case! Phooey. read more

I used constellation in Atlanta for 2 years. My advice not worth it! Every time I had to call customer service it was not a pleasant experience. Then when I tried to cancel my account when I moved, I had to call THREE SEPARATE TIMES for them to STOP billing me and just cancel my account. Not only was there customer service a pain, but their website is not user friendly, especially when you are trying to make payments online. read more

Every time a rep (sometimes reps) from Constellation Energy has come to our door, our experience was similar to that posted by Andrei T. However, I never let them see my utility bills. This evening the rep was by far the pushiest ever to darken my door! I don't think I've ever encountered someone that pushy at my door before - it was like dealing with one of those telemarketers on the phone that won't take no for an answer! I was polite but tried to save his time & mine and told him as soon as he said his name & who he was representing that I wasn't interested. His response, "not interested in what?" I told him, "whatever you're selling." Since encountering these reps before, I knew when he said that he wasn't selling anything, that wasn't true - their goal is to get you to sign a contract with them as your energy supplier. He said something like my accounts were past due (they're not) & he had some solutions to offer, blah blah blah. I told him again I wasn't interested, my supplier contracts were locked in recently. He still persisted that he could get me out of the contracts without it costing me anything and how our electric company tricks people into thinking we're locked in (which is also not true). I told him again I wasn't interested and he persisted. I finally told him I wasn't going to argue with him because I was not interested. He finally wished me a good evening and left. He was so pushy that I thought I was going to have to call the police to get him off my property. "Never say never" but pretty close to it - the tactics used by Constellation reps are so shady I can't imagine ever doing business with them ever. read more

Just watch out salesman!!! Brokers!!! They trick you...avoid them... when broker came to me she asked me about my contract I told her I don't know but I still in contract. She told me it's okay to change her company and make me to sign. But I was very concern about early termination fee. She keep speaking of lie that it's okay no problem.. later I got call from my supply company that I'm still in contract and they will charge me termination fee. I call broker but she told me to ignore call or email or everything from previous company. She's giving me too much trouble. I called constellations company talks to people and explain about what happened and asked for cancel my contract before I start on Nov. I thanks to constellation company. They made correction. After I canceled contract broker called me to find out my termination fee from my previous company. I told her i finished everthing and i explained what's going on. She start to say she's going to be in trouble and she started angry with me. She cursed me. She said keep loose my money and keep staying lier company forever or something.. don't worry..my previous company they apologies and they star to care my business. I thanks to constellation company who made correction. I'm writing about your broker who destroy your company reputation. I want to tell everyone..do not use broker!!! Call constellation company and Deals with company without broker~ read more

I wish I could comprehend how a company could perform so poorly with customer service and continue to survive. As a potential new customer I was informed that they had a quick question and that I should contact their customer service a call and provided a number. From there I was given another number, who gave me a third number, and so on until the fifth number referred me to the first number. My frustration was further compounded by the fact that not one time did any of these "customer service reps" ask what my issue was, they just gave me a different number. When I finally did get a hold of someone, this time to verify my potential account would not be listed, and to complain, the person informed me that the email was sent automatically and they had corrected the issue immediately after sending it. My only regret in writing this now is that based on the reviews already listed on this, and other, review sites, the company could not care less and wont bother changing. read more