I stopped by here to pay my final respects to my ex's father. Based on what I heard from the…read morefamily, the doctors and nurses took excellent care of him during his final days. He spent the last week of his life here and was treated with dignity, care, and respect. I noticed that the hospital staff (or volunteers) had crochet butterflies with a short prayer attached to them. The butterflies were placed on his pillow and chest. He looked peaceful. The receptionist at the front desk was sweet and pleasant. She took a photo of all visitors for the temporary badge. The hospice is located in a very peaceful setting, overlooking Long Island Sound. This was actually America's first hospice. The interior was a bit outdated, but the outside view was beautiful and serene. Rest In Peace, David Kniess.

CT Hospice sells you an in-home care package which is inconsistent…read more My parent has been under their care for almost 90 days. The Aide service is inconsistent. Out of the 3 months, the Aide was here 10 times. When questioned, I was told there was a problem. My parent had no Aide for the entire month of September. When she became in-patient, giving me Respite, I was contacted 3 days in a row. I was asked questions on how to handle my parent. Isn't this Hospice? Shouldn't they know how to handle a dementia patient???? The nurse schedule changes, no consistency. I'm so disappointed in the non-services of CT Hospice.

Amazing staff and services! They walked me through the entire process of receiving home care for…read moreboth my parents and we couldn't be more happier. Everyone at Always Caring including their Caregivers are compassionate, kind and attentive. Thank you for giving our family peace of mind.

From the owner: Always Caring of Connecticut provides senior care services, including non medical home care,…read moreAlzheimer's care, companionship, elder care, and more. Our home care services are available in Westport, Greenwich, Ridgefield, Darien, Fairfield, Wilton, Stamford, New Canaan, Branford, Guilford, Madison, Brookfield, Easton, Redding, Rowayton, Shelton, Southbury, Southport, Trumbull, Weston, CT, and throughout other communities across the state of Connecticut by request. Always Caring of Connecticut provides care for clients with a range of health issues, matching them up with the seasoned caregiver who can best assist them. Call for complimentary homecare assessment today! 203-557-4355.

Spoke with Leo the owner on two occasions, He gave me excellent advice to deal with Medicare. He…read morewent our of his way to guide me through the Medicare maze. I finally realized that I should just order the hospital bed through Leo. He earned my business thru his personal service. Merrick is the place to buy your medical products !!!! Leo is the best !!!!

The owner and staff were very friendly and knowledgeable. I would definitely recommend this…read morebusiness!

Honestly Im still using them, but the communication and training is an issue. I think the care…read moregivers need to be taught a few things about cleaning, elder respect and psychology of patients with dementia and how to coax them to do things they need to do, like bathing, changing their clothes regularly and other personal hygiene stuff. Also the caretakers need to clean the areas most used by the patient more than once a week, especially bathrooms. I was told when i hired them that i didn't need a cleaning company or a pet care person any more , so I let them go . The girl also had a car for transportation which is no longer the case and its a big issue for an elder to be stuck with no freedom especially since we took away his car and license for safety concerns. I was also told that she would water plants . This all seemed a reasonable expectation for $10000 a month plus $70 dollars each week for food. Its expensive as hell. Now the story changes as the employer and employees change ,and it becomes an effort to get the proper care. Experience is lacking and training is really needed, so is consistency. I wont say they are terrible, because there are really horrible companies out there that are just taking advantage of people and throwing anyone in there, but when i hire someone to care for my parent, i don't expect my parent for whom I have POA to be calling the shots and telling the person what to do and what not to do especially when they are not the one who signed the contract. I just want my parent cared for and protected and living in a clean safe environment which requires an individual to walk around the home and make sure its safe and clean and healthy . I expect fresh air to be let in and being a fall risk, for the parent not to be left alone outdoors. It concerns me that the health of the care takers also seems to get worse and worse and weight gain is obvious and to see them sitting more often than my elder parent is an issue especially when the elder parent needs to be motivated to move and stay limber when over 90. This is not a job for everyone, mentally it takes a toll so the health stuff is understandable, but I'm paying a fortune for this service! One other note: I had spoken with the company about finding a more appropriate match for my parent and they didn't even discuss it with my parent which caused my parent to freak out and verbally go off on me when told with no notice they were removing the help he so loved from his home and replacing them, even though my parent complained about them constantly. My parent told them that day to get lost, fire her and ill hire her myself. Come to think of it my parent complains about me every day too. Maybe I should be fired. Oh wait I cant be I'm stuck with this responsibility whether i want it or not. Its not easy!

I arrived for a shift this morning to find another girl there to cover for me. There was a lot of…read moreconfusion because I didn't know why someone would be there to cover me when I hadn't called out. Called the company and spoke to M. M says she has it listed that I quit my job on Friday, but I never did. Calling Friday to unfortunately have to request to cancel a shift due to emergency unforeseen circumstances with my childcare, I would have expected to have a little more understanding during a global pandemic with school being out- but I didn't get that. I did inquire about any options I would have available regarding unemployment goes, but never physically or verbally quit. Ended up speaking to K in HR, and told him what had happened and that they said I quit when I didn't. He was of no help. He said it stands where it stands right now and that's it. An inquiry about unemployment options and having to cancel one case wasn't a full on voluntary invitation to terminate me and then say that I quit my job. They did what they did because they were upset that I had to cancel last minute. That was a very unprofessional move on their end , not to mention a direct reflection of how their company works . Also, they operate poorly. Every person I have cared for complains about the lack of relationships they have with caregivers because there are so many in and out. The say they give you bonuses and gas money for picking up cases last minute but I have yet to see any on my paystubs and I had been working there for about 6 months. I would not recommend visiting angels for care, nor would I recommend visiting angels for employment. The pay is low, survivable at the most, especially the nearly triple the rate they charge an hour, compared to what we are actually paid. They are greedy. You don't get to build solid caregiver/client relationships because you're always being jumped around. The staff has a few rude ones working there and I expected more especially during a pandemic. Stay away. They did something very wrong and unprofessional. Please look around, read reviews and hire private care. This place is terrible. Again, go elsewhere. Ps. Thank you for admitting you terminated me. Totally goes against what you as well as HR said to me on Monday about "quitting and requesting to be removed from my shifts..." after all, that is what your notes said, right? I have to screen shot that and save it... you slip up is very much appreciated.

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.

We chose to use in hospital hospice with this organization as my husband had been in the hospital…read morefor weeks and we thought it would be easier on him than moving him. It turned out to be a nightmare. After 3 days, we were told they needed to discharge him because he did not meet "Medicare criteria" for in patient hospice. Within six days, we had plans for the move to a freestanding facility. My husband passed away the night before the move was to take place. The day before the move was to take place, Hospice in Branford called to make arrangement to move him to their facility and that he "met the criteria". This experience was traumatizing to me and my family. I would discourage anyone from using this organization for their loved one.

Rude, unreliable an very unproductive. The Home Health Aide sat down the entire time; the nurses…read morewere rude, argumentative and not considerate of family members. OT, PT and ST were ok, but far from stellar. They were anxious to go and often complained of my location. All services never gave me a time frame that was consistent and appropriate for me and my needs. Big disappointment.

When the doctor referred us to this "home hospice" we didn't realize there are several different…read moreagencies. At first it sounded great, but this organization CAUSED way more stress than they alleviated - for the patient and family. They belittled her decision to want to die in a facility (preferably Branford inpatient hospice or a hospital) and kept insisting that she should want to be at home. Medication was left with no clear instructions about dosage and timing. Appointments were ignored and staff would "drop by" when they felt like it (often waking everyone in the household up after sleepless nights). When we tried to get her into a nursing home because they said she wasn't "ready" for in-patient hospice (unable to walk, not eating, yelling that she wanted to go to hospice and die) they directed us to file for chapter 19 at the Access Health... wasted HOURS and finally figured out the resource was somewhere totally different (I think it was the government site). Personnel in the home appeared to be looking at personal papers on tabletops. The home health aid was the only one who really helped, after weeks of having her not cleaned up. To be fair, one of the on-call nurses was very caring and helpful with late night medication questions. They often would not wear masks and some used the restroom and didn't even wash their hands! Family did not want them living in the home, so the only alternative from them was letting adult children figure out how to lift and move her from bed to bathroom to couch - always a painful experience, physically and mentally. Thankfully, she got her wish and was finally admitted to inpatient hospice (excellent care). All I can say is that there are other choices and would not recommend this agency. Oh, and one last thing: when she passed away there was not one single card or other acknowledgement of sympathy from them.

So glad I didn't accept the job there. Thought I made a huge mistake but the turn over is high and…read morethe HR people are out to just make their commission.