Unfortunately, like most of their customers, I was introduced to this company due to a catastrophic…read moreevent. Within an hour of when I filed a claim with my insurance company Nicole reached out and explained the water mitigation and recover process. She was professional, courteous, knowledgeable, and thorough. She answered all my questions and addressed my concerns. Communication was great via phone, email, and text. The recovery crew arrived as scheduled. They performed their job quickly and efficiently. We are very PLEASED with the results. I HIGHLY RECOMMEND RR&R without reservation. It's a great company with EXCELLENT customer service.

As devastating as our February house fire was, our experience with Reliable Restoration and…read moreRecovery and its parent company, Construction Services of New Hampshire, was much worse. In five months, they did not complete the restoration and cleanup or offer us a contract to rebuild our home. When we hired another contractor to rebuild our house, we found out they had not been billing the insurance company or seeking advance approval for their work. The bill they sent the insurance company after we hired a contractor included work they had never done, including removing insulation from the basement, removing vinyl floor from the bathroom - it had a tile floor and they did not remove it - removing insulation from the basement, and removing a wood floor. Although they promised to return our belongings from storage, they twice reneged, holding on to our possessions for six weeks as leverage in their negotiations with the insurance company. Many items were returned without having been cleaned or damaged. We should have known better. The contract for the cleanup, demo, and storage gave no timeline, no list of services, and no prices; instead it put the obligation on the customer without guaranteeing anything. "Restoring peace of mind." Is an ironic motto.

Needed mold removal quick in order to sell a house. Based on reviews I called and Randy was at the…read morehouse in a matter of a few days to access the job. I received a fair quote the next day and the job was accomplished within a week of my initial call. The team of Jacob and Savannah finished within 2 hours and cleaned the work area thoroughly. I couldn't have asked for a better experience. I can't recommend this company enough! Fantastic! Thank you!

When even Mother Nature has had enough rain outside and shares it internally, Tyson and his crew…read moregot you covered! During the significant rain event last Friday our entire commercial building lower level flooded. I contacted Tyson and he was in my office within 30 minutes, assessed what needed to be done and dispatched a crew for immediate remediation. The entire crew worked seamlessly together and had all carpets suctioned, fans running and bathrooms and kitchen areas professionally cleaned. There is no one better in the business. Thank you to the entire Team!

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

We were in the middle of remodeling our shower and found water and mold under the tiles during…read moredemo. I called New England Water Remediation, and they were able to help us quickly. They did a great job explaining the process. We were very pleased with the results and would definitely recommend them!

Greg responded immediately and made an appointment quickly came and inspected gave me a quote and…read moredid a fantastic job would highly recommend this company. Update: They had to come back to finish the section that they couldn't finish on the first day because It involved cutting and removing part of the sheathing under the building because it was worse than they originally thought because obviously you can't see Everything upon initial inspection He could've just went under there and said he did more than was there but he came up and told us that it wasn't as bad as he originally thought and lowered the cost. So I will just say that not only is this company great at what they do but they are also honest As I said before great company....

We,Gale and John C, felt it was the right thing to do write this review to send our thanks for a…read moregreat job done on our tile floor project. Although this project was revisited twice due to an initial "mis-diagnosis" (with the previous Soil-away regime), Jack took ownership to rectify the basic floor foundation issue and ensure no more tiles would crack.! Jack's demolition team,under Brad, communicated clearly when they would arrive, describe their daily work, and respected our property. The work area was left so that we could resume a normal daily lifstyle. Jack was there onsite thruout the demolition cycle of the project as was the project manager, Tom. As Brad and team completed the demolition cycle, Jeff, who would be completing the base flooring, tiling and grouting was the consummate professional. He approached the project as if he were working in his on house.His attention to detail and skill to merge the new tile into the existing fabric of our existing flooring was impeccable. After the project was completed, we again had follow-up conversations to Jack to ensure that the work was completed to our satisifaction and the work area was restored to normal.

They helped make the best of a bad situation. I had flooding in my basement. My insurance company…read morerecommended them for the remediation work. They were easy to work with, had excellent communication, and got the job done quickly. Very responsive and professional.

Mike was very professional knew what he was doing. We had a camper covered in mold thought it was…read moregoing to get condemned Mike came over and had it cleaned and ready to go for our camping trips this summer. Saved us a lot of money and aggravation.

From the owner: Business services; bio hazard cleaning, Pet Odors, Mold remediation,Odor removal,Crime Scene…read morecleanup, suicide and unattended death cleanup, Hoarding and Clutter cleanup

I have a severe and unfortunate allergy to rodents, to the point where I carry an epi pen. This…read morecompany has made it possible for me to live in an old family seasonal home that was previously infested with mice, where I've gone into anaphylaxis before due to rodent activity. I've not been able to return to this house for over a decade, until I discovered New England Decon. I am so incredibly grateful for this company and team, for their hard work and dedication. Jamie and Pat were literal life savers for me, restoring my family home to what it used to be, and completely remediated it. I no longer have throat swelling or hives when I step into the home. I couldn't be more grateful. Thank you so very much.

We experienced an attic insulation removal job due to animal waste and feces. The NE Decon crew…read morearrived as stated and got to work. We own a Post and Beam home that did not have ceiling joists for the crew to use. They remedied that problem easily and removed all the fiberglass insulation and feces. Then Hepa vacuumed the entire surface removing any objects and dust. This crew was extremely thorough. We were in good hands. Pam then fogged a disinfectant throughout the attic. We are completely happy with the results. An owner of an insulation company we are looking to hire to replace this insulation remarked at how clean and thorough a job NE Decon had done. Give these ladies a call. Stephen T.