Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Embassy suites Waikiki 2123…read more Bed - nice and comfy. Little movement from partner. Mattress was a Serta Perfect Sleeper Plush mattress. Hotel offers different types of pillows in the room and spare blanket in armoire. Also in the armoire is hangers, an ironing board and steaming iron, which came in handy for those wrinkled linen shirts mashed in my suitcase. The Bathroom. - one sink with a little counter top space but sufficient. The toilet was also bidet in the master bath. The shower pressure on 21st is ok but low, but it did the job. The Ac in room was awesome! It gets super cold, if you need it, quickly. It was nice for those hot humid days of walking in Waikiki. It had an In-room mini fridge and bar sink with 4 real drinking glasses, which I like. Hated there was no freezer in the mini fridge But the bell hop station offers to freeze ice packs, or whatever you need, for you. We had 3 sliding doors with west views and moderate views of Waikiki beach. The Second bedroom has own bath with also a single sink, toilet and shower- No bidet. The room/bedding/bathrooms were clean with no mold in the showers. The furniture showed a little wear but nothing excessive. The Elevators were fast! The pool, mangers reception and breakfast are all on the 4th Floor (terrace level). Breakfast was typical of Embassy Suites, I like the made to order omelette which makes it much better. Lots of fresh fruit and even some miso soup and other Japanese/Hawaiian offerings. The Staff was awesome and super friendly. I Used valet every day. Great service, fast and practical IMO but hard to swallow the daily fee. The hotel was attacked to the Waikiki beach walk. Island vintage coffee was a regular stop for coffee and sometimes breakfast. Order coffee or food to go online after 8am to save a ton of time standing in line. Hotel was Very close to all ththe shops. Awesome location. Much better location than Hilton Hawaiian village location!!! Our fav restaurant close by the hotel was Kana Pilla and Monkey Pod, which were across the street. Make sure to make Open Table reservations for both way ahead of time. I did mine 2 months out. Housekeeping willing to clean and supply new towels daily however linens are not cleaned but every 5 day, unless you request it, which they are happy to do! Views from 21st floor were awesome and all 21st floor rooms had extensive balconies. 3 sliding doors. Keep in mind Ac doesn't work, yes the fan blows, when the doors are open!! It's too humid at night to sleep with them open so we had them open for select times, mostly am. There's a Washer/dryer laundry room on site, 3rd floor only. It was Very convenient especially packing 4 days of clothes for a 10 day trip so our suitcases weren't stuffed . Use laundry room on sundays/mon or late evenings when people are too busy arriving and leaving. $5.25 to each wash load and I think $4.75 to dry. Washers only wash with cold which I like. Perm press on dryer seemed to dry all our shirts and socks well. We hung our nice Aloha shirts on the hangers in the room and they dried within a day. Washer and dryers take credit cards. Yes they're is a soap machine that also takes credit cards. I didn't use and just bought soap from ABC. ABC stores are EVERYWHERE so don't lug around suntan lotion or waters in your suitcase. Just buY at ABC which is only 20 steps away. FYI ABC doesn't no GIVE out bags for items unless you spend over a certain amount. ANC bags cost like .50 cents. ABC has Awesome poke and alcohol (spirit and beer) choices. Yes single purchase tall beers too. Don't forget the free brief fireworks show in front of the Hilton Hawaii Village on Friday nights only. We saw them set off at 7:45p by the lagoon. It's amazing how many people attend so be prepared for the crowds to and from. Big tip: make open table reservations for all your restaurants months ahead! All places are super busy until about 8:45 pm on most nights. Hope I helped.

Great experience! Had to come in to renew my passport, just make sure you have everything ahead of…read moretime. I made an appointment for 9am-10am and I received an email afterwards. On the email they provided a form that you have to fill out, I recommend making a copy to save yourself some time. The process is simple just make sure you understand! Mahalo for providing great service.

Thank you for your services in providing US Passport renewals. Earlier this month, I ran an errand…read morewith my Mom and Uncle for them to renew both of their passports. It's been years since I've come here, probably over 15 years when I brought my Dad here when he had to renew his passport too. The clerk understood how much this is needed and I appreciate their kindness. I don't remember how organized and how quick the process was back then. The staff was very professional and friendly to all of us whenever any of us had questions or came to visit. Friendly staff members. Always willing to assist. Thank you for your help.

We booked this resort thru Costco and I have to say it was a great choice! we loved our stay. I've…read morenever stayed a hotel that had a water dispenser machine and provided water bottles in the room for refill so that was really nice! The front desk staff were very kind and helpful especially during the situation where our room was facing the construction across the street which ended up being a little loud for us so we had requested a new room away from that side and they had a room ready for us in 10 minutes with someone who came to move our luggage. Rooms were nice and clean and spacious we stayed in the diamond tower facing part of the parking garage with a view of part of the beach! It was still great to sit out on the balcony and watch the hustle and bustle of Waikīkī along with the sounds & views of the ocean! The location was across the street from the beach. They also have free beach towel dispenser which really came in handy but make sure you return it before midnight to avoid a charge! Lol. The parking garage was a little questionable as it is very tight and hard to find parking especially late at night so valet might be your best option or alerting the staff that there is no spot for self park they'll usually work something out to make sure you get one. The breakfast/brunch buffet was to die for! It is up there in price but my goodness it was phenomenal. I mean you're on vacation why not splurge a little?

The location is hard to beat, right across from Waikiki Beach and within walking distance of…read morerestaurants, shopping and everything you'd want to do. The valet staff was friendly and efficient and everyone we interacted with was welcoming. Unfortunately, the room didn't match what I'd expect from a Hyatt Regency. There was a leaking bathroom faucet, a chipped sink, rust and water damage around the bathroom door, dark buildup around the shower fixture, heavily stained blackout curtains, visible dust and debris under the bed and dark spotting inside the bathroom vanity where clean towels were stored. The room also had numerous scuffs, patched walls and signs of deferred maintenance throughout. The location and staff saved the stay, but the condition of the room fell well below the standard I'd expect from this brand, especially at this price point.

It's a nice hotel! Automatic 5 stars because Duke's and Blue Note give amazing service. They are…read moreboth found inside this hotel, respectively. With Blue Note being on the first level and Duke's on the second. Blue Note has a great jazz club, chill, intimate vibe that is great for a night out if you have a favorite artist you want to see perform. Duke's has a great view of the ocean and it's always packed yet the service stays consistent and attentive. Overall a great place to stay, but just as great of a place to visit as well!

This is my 2nd time staying in Waikiki. We wanted a beach front hotel so we decided on Outrigger…read moreReef for a full week. To start off, I'd give the resort a solid 4/5, no more, no less. The location? It's great because it is literally beach front; however, it is on the southern most edge part of that beach area. This means that the beach right outside is jam packed with tourists coming and going and you would have to walk a decent ways up the beach to find a spot. Regardless, a beach front is a beach front so it's nice to get down there quick and enjoy the beach. The hotel is in a great spot in Waikiki because there are tons and tons of shopping stores and food areas within a 15 minute walk so you never really have to drive out. Monkey Pod restaurant down below has great reviews and is delicious, but I personally think their menu is quite small. They also have a pool side bar/cafe that serves drinks, snacks, and meals and is a secondary pool-side restaurant. They play music down there every night. It's very calm, quaint, and peaceful to enjoy a night in the hotel. Unfortunately, the prices of their drinks are ridiculously overpriced. $17 for a Mai Thai not including tip. Insane. The room? I would say pretty average for any decent hotel. It was clean, the bed was good, the pillows were nice and big. The balcony is small, but can sit two people to enjoy the outside. The down side is the rooms of the two towers of the hotel face each other. So you don't get a beach front view unless you pay the big extra for those rooms. My biggest gripe about the room was the shower. The whole 7 days the water would change from warm, hot, very hot, rinse and repeat every few seconds. The price? Very expensive, but that's the price you pay for a beach front hotel PLUS it being on Waikiki beach. There's probably not big deals/sales unless you buy it through Costco Travel which is what I did which saves you probably a couple hundred at the very least. Valet is automatically included which is another 60 per night (not including whatever few bucks you tip them whenever you go out) so this would easily rack up your bill. I'd say the closest free parking is at least a 20 minute walk one way. Despite my rating the hotel a 4/5, would I recommend this spot? It depends. If you are a newcomer to Oahu and want to experience the casual, tourist experience of Oahu, want that beach front hotel, and have the cash, I would recommend this. If you are not a newcomer, there are many other hotels that will suit many other tastes. And honestly, staying at any other hotel outside of Waikiki is probably best if you want to really save on money and see better beaches.

Still our favorite hotel for our family staycation! We've been coming to Hilton Hawaiian Village…read morefor years and have stayed in just about every tower except one, and we've enjoyed each experience. We're not high-maintenance travelers--we simply appreciate the opportunity to spend quality time together, and every stay here creates lasting memories. One of our favorite conveniences is the ABC Stores on the property. They're reasonably priced and have surprisingly good sushi and poke bowls for a quick meal. This summer visit was noticeably busier than our fall stays. The pools were definitely crowded, and the village was packed with tourists. While people say tourism is down, that certainly wasn't our experience--it felt very lively throughout our stay. Instead of driving, we used Lyft to visit the Waikīkī International Market Place, which ended up being much cheaper than paying for parking and was well worth it. During this trip, we stayed in the Kalia Tower and loved our room's view overlooking the ocean, lagoon, harbor, and even the marketplace below. My husband also enjoyed using the fitness center. He mentioned it was busiest in the mornings and mid-afternoons, so evenings seemed like the best time to work out. One of the highlights of our stay was our daily feathered visitor--a pigeon that stopped by to greet us every day, which became a fun little tradition. Overall, we had another wonderful stay and made more great family memories. We're already looking forward to coming back again next year!

With all respect to the Hilton family, The Hilton name should be removed from this iconic property…read more It's an embarrassment to say the least. The Hilton accomodation standards are shamefully missing from this iconic resort. After reading several reviews and confirming that the iconic Rainbow Tower just completed its multi million dollar renovation, I secured a Rainbow Kai High-Floor Oceanfront room. Room 2719. The room view was spectacular however the room itself was not Hilton comfortable. Decor was nice but not what we anticipated it would be. After our first night it became obvious that the multi million dollar tower renovation was cosmetic only. A/C system was noisy and not adequate enough for sleeping comfortably. Mini fridge leaked water on floor. Hot water in Shower/Tub/Sink took between 4 - 6 1/2 minutes to get warm/hot. NO EXAGGERATION Closet had a musty odor and wooden hangers that were absolutely disgusting and should have been discarded years ago. The super (main) pool was littered with leaves and debris with zero upkeep maintenance. The tower elevators were another issue. The elevator lobby facade was updated but that was it. The wait for an elevator was absolutley ridiculous. The tower has 6 cars with smart technology. Once inside you couldn't help notice how old they were. Loose wires, dirty mirrors as well as creeks, bangs, scrapes. Definitely an unnerving experience. The Hotel wait staff were very friendly and hospitable although no one stood out for name recognition. The MOD (Manager on Duty) did provide a $200 and $100 resort credit for the hot water issues. She did indicate that the recently completed renovation was a cosmetic upgrade only and that interior building components (Water pipes, elevator mechanical upgrades etc.) were not included. The Rainbow Tower was originally completed and opened in 1968 The property itself is expansive. The beach, lagoon, pools, shops and restaurants are all located on property within a 5-10 minute walk. Conveinant ride share area as well as Charley's Taxi service for an immediate ride with 24 hour availability at the bell stand. While Park Hotels and Resorts fully funded the capital improvements as the property owner, the daily resort operation and management remain under the Hilton brand. Such a shame.

12/5/2022: Attempting obtaining a Korean Visa; HOWEVER . . .Take Bus 42 from Waikiki and Transfer…read moreBus 65 via Ala Moana Center. Ride Bus until, Bus 65 arrives at L'aimi Place and Pali Highway. BTW: Korean Consulate couldn't help me because I'm not a Korean National; still, the Korean Consulate Representative helped me obtain the proper way expediting my Visa application via the K-ETA APP!!!! WTH!!!!???? NOBODY at either San Francisco nor Los Angeles Korean Consulate Offices never gave me the assistance I desperately needed!

The Korean Consulate in Honolulu, Hawaii is located on the Pali Highway, across from St. Stephen…read moreCatholic Church where I was baptized and confirmed. I would see the Consulate every day as I would pass by on the way to school and work. Because today (10-9-20) is Hangul Day, I decided to take a look at the property. What is Hangul Day? Hangul Day is a National Korean Holiday during which the Korean alphabet is celebrated! King Sejong the Great (1397 - 1450) created the Korean alphabet, Hangul, which is still used to this day! The Korean Consulate General provides assistance with passport and VISAs to Korea. Please feel free to contact them for more information! Hours of Operation are Mondays to Fridays, 8:30am to 4pm. Closed on Saturdays, Sundays, and holidays such as Hangul Day!

Stayed here for 3 nights in May and truly enjoyed the stay. I did see some negative reviews here so…read moredecided to leave mine soon after check out. First of all, the location is great: amazingly close to the shore of Waikiki, all the great restaurants, as well as beaches. Secondly, the room: it was pretty spacious and very quiet, we did not hear any neighbors (only when they walked through the hallway) the whole time and it also had a partial ocean view. There was a small balcony enough to seat 2 people. The room was very very clean: I dropped something behind the sofa chair and when moved it, it was sparkling clean behind. It had blackout curtains, AC, large bottles of shampoo, conditioner and body wash. The fridge was of good size (unlike other hotels where I have been to, where the fridge was so tiny that no leftovers fit in). Thirdly, the customer service was top notch. Absolutely no complaints about it and only gratefulness: everyone we talked to during the visit was extremely friendly and helpful (separate thanks to Joy, Angelina, Kayla and some others at the front desk who worked during the last days of May). Called for an early check in as flight landed and were told it depends on the availability. Once we made it to the hotel, by 12:15 pm were checked in, the early check in fee was waved, we were given a small bag with reusable water bottles, and were told that we will have daily $5 credit to use up. This was very nice! It allowed us to enjoy more time in Oahu on the first day. There was complimentary breakfast that slightly got switched up every morning (the pineapple was delicious!), a fitness room of an okay size, and a small pool. Also there was a microwave on the first floor with plates, spoons, tables, lots of chairs to lounge on if needed. Even the maintenance was great: when checked in, found out that one of the wall lamps were kind of loose and told the receptionist during the first day just so they are aware but they actually said it they will send someone for repairs right away. We did not necessarily need it fixed, it worked fine but it was great customer service! Also attended the free lei making class and it was fun! Make sure to call and sign up, it happens twice a week. Reccomend if in the area.

My husband and I recently stayed at the Hyatt Place Waikīkī. Overall, the hotel was okay -- nothing…read moreterrible, but nothing that made it feel like the Hyatt experience I expected. I did appreciate that they offered pool and beach towels, which was convenient. The biggest issue, and the reason I wouldn't stay here again, was the valet situation. It was basically non‑existent. By our second day, there was still no valet availability at all. We were told to try again around 11 AM, and even then, no luck. Valet is $60 a day, yet it was never actually available. Instead, they hand you a map of surrounding hotels and parking lots you can try to get into, all ranging from $45-$60 a day as well. So for our entire stay, we ended up parking at a neighboring hotel because that was our only option. As for the room, the view was mostly blocked by other hotels -- we stayed on the 10th floor -- so don't expect much scenery. It's a decent hotel, but for a Hyatt, I definitely expected more.

Place is nice and clean. They're very strict about bringing…read moreoutside food into their facility. You would have to eat it in your room. Can't eat it by the pool or in any of their dining areas. Ayce breakfast package. Breakfast is nothing great. Every single day it's just rice, sausage, scrambled eggs, potatoes, oatmeal, miso soup, bagel/ toast, yogurt and fruits and sometimes bacon (once a week). Fruits are always the same. Pineapple and melons. Got real sick of the same stuff everyday. But if you ordered food off the menu, it's pretty good. We did order breakfast once. We also did order room service and food came up pretty fast. Some issues we had: After checking in and unpacking we were leaving and checked our door to ensure it's locked and realized it doesn't lock. So we had maintenance come and fix the door. The next day it happened again not sure what happened but again it didn't lock. Maintenance came by and took a look and they fixed it while we were gone. A bit inconvenience. Mini fridge in the room is terrible. Very small and it doesn't stay cold for very long. There's a button that says you can turn it on cold for two hours and another button that says snooze for 24 hours. So your drinks barely get cold or your food like poke will most likely go bad. Pool and hot tub are always nice and clean. Has a little mini golf area. It is usually windy since it's on the 10th floor. The house keeper lady that cleaned our room on the 32nd floor was super nice. I used the laundry room once and it had 4 washers and 4 dryer. Nice and spacious enough. Definitely not busy at all.

If you are looking for convenience, this spot is perfect. It's walking distance to the beach, the…read moremall and plenty of restaurants. We booked with costco travel, so our breakfast was included for free. It was a nice perk, and while the morning lines for food can occasionally get backed up, it's not always long. As for the hotel itself, the rooms are pretty small, and the pool water looked kinda dirty/cloudy while we were there, which was disappointing. Parking is really pricey, but that's just the normal standard for this area. Great location and nice free perks like the beach chairs, but the rooms and pool area could definitely be improved.

I actually really loved my stay here! It wasn't too far from places, very clean, great amenities,…read moreand friendly staff. Things I loved: The room was spacious and had a balcony. There was also a mini fridge. Plenty of towels weee provided. There was a rooftop pool and bar with daybeds (at a fee $45), towels available, a private beach. Things that were okay: Cleaners only came once out of the 5 days we were there. They have a schedule they set for cleaners to come. The walk to Waikiki beach is like a 20 min walk. Filter water station available in the lobby for your water bottle. There's also luggage holding available which is nice for late flights. Parking was expensive. They were doing renovations so they said there may not be parking available for everyone in the garage. So if you paid for the day ($40) of you came back you were guaranteed a spot. There's cheaper parking in the area especially around the harbor area. I'd recommend another parking spot if renting a vehicle. We found a garage for $25 a day but it was a 10 min walk away. Breakfast is not included in your stay but like I said there's rona of food options available at a price. There's also tons of restaurants you could just walk to. Overall I loved my stay here and I'd come back if I'm ever in Waikiki.

Nice hotel part of the Hilton Hawaiian vacation club. Within walking distance of Hilton, Hawaiian…read morevillage Lagoon and the beach. It's a little bit further from the hustle and bustle of like Waikiki beach but still only about a 20 minute walk. There's still a lot of restaurants and of course an ABC store nearby. Pool is very nice with a restaurant and bar. We had a room with a view of the marina. Since it's part of the vacation club, they do not have daily housekeeping, but they do clean every third day. Like all hotels in Hawaii you have to pay for parking, but it's underground and parking was easy to find. Rooms were up a good size, beds were comfy, and bathroom had all the amenities.

Our party of 5 needed to get our China Visa. Learning that Hawaii has no Chinese consulate (Los…read moreAngeles being the closest), I searched for an agent. I read Yelp reviews and heard about this business and how well Simon was in helping with going through the process. He sent me an email stating what was needed. We gathered all the info and went down to Skyway Express (located by Singsing Restaurant). Simon filled all our Visa forms, collected our passports and called us if the consulate needed additional information. It took a little over a month to get back our passports with our China Visa. Definitely recommend this business. Total cost was $350 each person ($140 for the visa and the rest for their services) - money well spent instead of us having to fly to California and stay or fly back there when the passports were ready.

Traveling to China from Honolulu, Hawaii…read more.. My friend, Edwina, told me about the Narcissus Queen Tour. This year (2024), the tour was going to the Queen's hometown of Yunan. They were also going to visit Dali, LiJiang, XiZhou, and ZhongShan. I haven't been to these cities, so I wanted to go! Luckily, my friend, Irene, agreed to be my roommate! We went to their office in Chinatown Honolulu to meet with the travel agents at Skyway Express. They processed our paperwork for Visas, gave us itineraries, and even hosted a welcome/orientation luncheon for everyone to meet! The process was quite smooth, even with the refund for our flight since we added on a few days extra in Hong Kong before and after China. We paid for our flights on Expedia which turned out to save us some money! Skyway Express booked the five hotels, land tours, bullet train ride between KunMing and Dali, and flight between LiJiang and GuangZhou! The package included all admission fees to various museums and theaters, air-conditioned buses, most meals, tips for the drivers and tour guides, and unlimited bottled water! We're looking forward to the next Narcissus Queen's Tour!