Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Embassy suites Waikiki 2123…read more Bed - nice and comfy. Little movement from partner. Mattress was a Serta Perfect Sleeper Plush mattress. Hotel offers different types of pillows in the room and spare blanket in armoire. Also in the armoire is hangers, an ironing board and steaming iron, which came in handy for those wrinkled linen shirts mashed in my suitcase. The Bathroom. - one sink with a little counter top space but sufficient. The toilet was also bidet in the master bath. The shower pressure on 21st is ok but low, but it did the job. The Ac in room was awesome! It gets super cold, if you need it, quickly. It was nice for those hot humid days of walking in Waikiki. It had an In-room mini fridge and bar sink with 4 real drinking glasses, which I like. Hated there was no freezer in the mini fridge But the bell hop station offers to freeze ice packs, or whatever you need, for you. We had 3 sliding doors with west views and moderate views of Waikiki beach. The Second bedroom has own bath with also a single sink, toilet and shower- No bidet. The room/bedding/bathrooms were clean with no mold in the showers. The furniture showed a little wear but nothing excessive. The Elevators were fast! The pool, mangers reception and breakfast are all on the 4th Floor (terrace level). Breakfast was typical of Embassy Suites, I like the made to order omelette which makes it much better. Lots of fresh fruit and even some miso soup and other Japanese/Hawaiian offerings. The Staff was awesome and super friendly. I Used valet every day. Great service, fast and practical IMO but hard to swallow the daily fee. The hotel was attacked to the Waikiki beach walk. Island vintage coffee was a regular stop for coffee and sometimes breakfast. Order coffee or food to go online after 8am to save a ton of time standing in line. Hotel was Very close to all ththe shops. Awesome location. Much better location than Hilton Hawaiian village location!!! Our fav restaurant close by the hotel was Kana Pilla and Monkey Pod, which were across the street. Make sure to make Open Table reservations for both way ahead of time. I did mine 2 months out. Housekeeping willing to clean and supply new towels daily however linens are not cleaned but every 5 day, unless you request it, which they are happy to do! Views from 21st floor were awesome and all 21st floor rooms had extensive balconies. 3 sliding doors. Keep in mind Ac doesn't work, yes the fan blows, when the doors are open!! It's too humid at night to sleep with them open so we had them open for select times, mostly am. There's a Washer/dryer laundry room on site, 3rd floor only. It was Very convenient especially packing 4 days of clothes for a 10 day trip so our suitcases weren't stuffed . Use laundry room on sundays/mon or late evenings when people are too busy arriving and leaving. $5.25 to each wash load and I think $4.75 to dry. Washers only wash with cold which I like. Perm press on dryer seemed to dry all our shirts and socks well. We hung our nice Aloha shirts on the hangers in the room and they dried within a day. Washer and dryers take credit cards. Yes they're is a soap machine that also takes credit cards. I didn't use and just bought soap from ABC. ABC stores are EVERYWHERE so don't lug around suntan lotion or waters in your suitcase. Just buY at ABC which is only 20 steps away. FYI ABC doesn't no GIVE out bags for items unless you spend over a certain amount. ANC bags cost like .50 cents. ABC has Awesome poke and alcohol (spirit and beer) choices. Yes single purchase tall beers too. Don't forget the free brief fireworks show in front of the Hilton Hawaii Village on Friday nights only. We saw them set off at 7:45p by the lagoon. It's amazing how many people attend so be prepared for the crowds to and from. Big tip: make open table reservations for all your restaurants months ahead! All places are super busy until about 8:45 pm on most nights. Hope I helped.

Great experience! Had to come in to renew my passport, just make sure you have everything ahead of…read moretime. I made an appointment for 9am-10am and I received an email afterwards. On the email they provided a form that you have to fill out, I recommend making a copy to save yourself some time. The process is simple just make sure you understand! Mahalo for providing great service.

Thank you for your services in providing US Passport renewals. Earlier this month, I ran an errand…read morewith my Mom and Uncle for them to renew both of their passports. It's been years since I've come here, probably over 15 years when I brought my Dad here when he had to renew his passport too. The clerk understood how much this is needed and I appreciate their kindness. I don't remember how organized and how quick the process was back then. The staff was very professional and friendly to all of us whenever any of us had questions or came to visit. Friendly staff members. Always willing to assist. Thank you for your help.

This place is just too much trouble. Very inconvenient. On map the hours are from 8am-12pm while on…read moresafari search the hours are from 8am-11:30am, but when you go there they have a sign at the door stating that they are open till 11:45am. Then you go inside, they tell you that they stop taking applications at 11:15am. Wow. Driving all the way to nuuanu for nothing. lol

Very intimidating environment for me as I don't speak nor read Japanese well anymore... but they…read morewere very helpful and speaks to you in English as needed. They have a very detailed example sheet to fill out the form in Japanese. I initially came in for my passport renewal and was told that I needed to report marriage (and divorce and re marriage) officially to Japan... like 20 years ago!! So that warranted today's 2nd visit. There were A LOT of paperwork to be done but they marked, numbered every step, and gave me the sample sheets to all that was needed for me to complete the process. Now I can breathe a sigh of relief at least for the next 10 years I'll be okay. Make sure you bring exact change in chase for your fees as the do not accept anything else nor there's an ATM. Come prepared so you don't have to come back. They check your temp at the gate and make you sign in so you want to make your one visit worthwhile... just saying.

Great stay Cheerful staff…read moreClean and neat hotel Recommend for an enjoyable holiday Thank you team Check in/out smooth

The location is hard to beat, right across from Waikiki Beach and within walking distance of…read morerestaurants, shopping and everything you'd want to do. The valet staff was friendly and efficient and everyone we interacted with was welcoming. Unfortunately, the room didn't match what I'd expect from a Hyatt Regency. There was a leaking bathroom faucet, a chipped sink, rust and water damage around the bathroom door, dark buildup around the shower fixture, heavily stained blackout curtains, visible dust and debris under the bed and dark spotting inside the bathroom vanity where clean towels were stored. The room also had numerous scuffs, patched walls and signs of deferred maintenance throughout. The location and staff saved the stay, but the condition of the room fell well below the standard I'd expect from this brand, especially at this price point.

It's a nice hotel! Automatic 5 stars because Duke's and Blue Note give amazing service. They are…read moreboth found inside this hotel, respectively. With Blue Note being on the first level and Duke's on the second. Blue Note has a great jazz club, chill, intimate vibe that is great for a night out if you have a favorite artist you want to see perform. Duke's has a great view of the ocean and it's always packed yet the service stays consistent and attentive. Overall a great place to stay, but just as great of a place to visit as well!

The Outrigger has a lot of potential simply because it's located right on Waikīkī Beach next to the…read moreRoyal Hawaiian. Unfortunately, that's where the positives end. We flew in on Monday and checked into a room with dirty sheets. Not exactly the welcome you expect. That evening, we saw a notice saying the water would be shut off the next day from 9:00-11:00 a.m. We spent the morning at the beach and the small pool. One odd thing to note: to get to the pool, you have to walk through Duke's outdoor dining patio in your wet swimsuit while people are eating. It's a very strange layout. The bigger problem was that the water was still off after 1:00 p.m. There were no working toilets, sinks, or showers, and even the hallway ice machine wasn't working because there was no water. We complained to the front desk and were simply told there was nothing they could do. The next morning, we were awakened at 6:00 a.m. by loud hammering overhead, followed by power tools starting around 8:30 a.m. When we stepped onto our balcony, construction debris was actually falling from the floor above. In the hallway, water was leaking through a ceiling light fixture. Security acknowledged the leak and said someone was coming to address it. The front desk acted as though this was the first they had heard of the construction. They insisted it was happening on the 10th floor, nowhere near our room on the 6th floor. I walked upstairs myself and immediately found a crew of construction workers gathered outside the elevator on the 7th floor--yelling to one another, hammering, with construction materials and debris everywhere. Clearly, the hotel knew there was active construction directly above occupied guest rooms. The next day the noise started at 5:30am. We called the desk and they said security was putting a stop to it. When I went downstairs security had no idea. Rowena at the front desk gave me the manager's business card, but every call went straight to voicemail. I was told the manager would arrive at 8:30 a.m. I never received a return call. This hotel is poorly managed. If construction is taking place directly above guest rooms, those rooms should not be rented. Between the dirty sheets, extended water outage, nonstop construction noise, falling debris, and lack of management response, this was one of the most disappointing hotel stays I've experienced. Also my courregges vintage sunglasses went missing from our room and I'd really like them back and credit for this memorable disappointment. Do yourself a favor and stay somewhere else.

Having stayed here over 6 times, this remains our go-to hotel. The location, amenities, top-notch…read moreservice, and beautiful beach keep us coming back. The rooms are spacious and beautifully renovated, the grounds are lush and pristine, and there is a fantastic selection of restaurants, bars, and shops on-site. (A special shoutout to TJ at Tropics--great guy!). We also deeply appreciate that the hotel hosts the Waikiki Beach Chaplaincy for Sunday morning beach services; it's a wonderful blessing. However, I knocked off a star this time due to two major frustrations. First, the elevators were malfunctioning, leading to 10+ minute waits that forced us to take the stairs multiple times. Second, the $69/day parking fee is absolutely outrageous. Despite these hiccups, we love this property and will definitely return.

I wish I had done my homework before coming to this hotel. This review is for the Diamond Head…read moretower. It's dated, unwelcoming, bare minimum everything--like a Days Inn. The walls a paper thin, the furniture has seen better days, the bed is squeaky, the hand towel had a black smudge, there's a stain on the bathroom wall, the rug is old and it's cleanliness is dubious. The pools and grounds are well maintained though. I'd recommend looking into the tower you're booking so you're not unpleasantly surprised.

12/5/2022: Attempting obtaining a Korean Visa; HOWEVER . . .Take Bus 42 from Waikiki and Transfer…read moreBus 65 via Ala Moana Center. Ride Bus until, Bus 65 arrives at L'aimi Place and Pali Highway. BTW: Korean Consulate couldn't help me because I'm not a Korean National; still, the Korean Consulate Representative helped me obtain the proper way expediting my Visa application via the K-ETA APP!!!! WTH!!!!???? NOBODY at either San Francisco nor Los Angeles Korean Consulate Offices never gave me the assistance I desperately needed!

The Korean Consulate in Honolulu, Hawaii is located on the Pali Highway, across from St. Stephen…read moreCatholic Church where I was baptized and confirmed. I would see the Consulate every day as I would pass by on the way to school and work. Because today (10-9-20) is Hangul Day, I decided to take a look at the property. What is Hangul Day? Hangul Day is a National Korean Holiday during which the Korean alphabet is celebrated! King Sejong the Great (1397 - 1450) created the Korean alphabet, Hangul, which is still used to this day! The Korean Consulate General provides assistance with passport and VISAs to Korea. Please feel free to contact them for more information! Hours of Operation are Mondays to Fridays, 8:30am to 4pm. Closed on Saturdays, Sundays, and holidays such as Hangul Day!

Another perfect stay at Hyatt! This is a place I would love to gait keep, in my opinion, it is the…read morehidden gem of the strip and best hotel to stay for us. I saw another review stating people were eating breakfast like it was their last meal...yeah we were, I looked forward to this breakfast for years! Literally dreaming of it, I loved all of the variety. We stayed a week, so it changes a bit every day. They typically have eggs, then a protein, like chicken, bacon, sausage, and Portuguese sausage, then a carb, like French toast, pancakes, waffles, and oven roasted sweet potatoes, or they have Jimmy Dean sandos. They always have miso soup and pineapples, granola, and yogurt, cereals, breads, coffee and juice. I work hard all year, I deserve a week of breakfast served to me. The room was in the perfect spot this time. We had the third floor next to the breakfast, pool, gym, and elevators. The room was so large and spacious and I loved the shower. The shower products were amazing. They had shower gel, shampoo, and conditioner in the shower. I also appreciate the nice fridge and safe in the room. I also love their metal reusable water bottle and the amazing water filtration system and so many refillable stations. It saved my from dehydration. Being in Vegas a couple years ago, they had no fridge, no free water, and not many places to get a glass of water, and I paid heavily with being sick. Hawaii takes this seriously and I think serves as an example for other places that hosts tourists that engage in outdoor activities. I wish other regular businesses also had these systems. I am a person that always takes a water bottle in my car, so this was a nice perk of the hotel. We also love their beach supplies. Every beach day we got a couple chairs, a couple boogie boards, and some towels, and also in my opinion, this is my favorite spot to beach. I like the calm walled area, whereas the husband and kids love the other side with the rougher waves, and they are steps away from each other so we don't have to hike a mile to get to our favorite beach spots. We also like the food spot and nice tables and chairs. My child had been dreaming of trying the lava cake and also had a peanut butter cookie. With the credits we also got a couple sodas to have with meals. The staff could not be any nicer. I did apologize when they stopped by to help with the room, I had tried to get most of the sand off the bathroom floor (I know they know we are at the beach) but of course they helped me sweep up the rest. The people at the front are also great and have accommodated us with everything. I like how they have a microwave, napkins, and tableware for meals in the lobby. What a lovely place, I truly hope to visit again soon. Thanks so much for the best time ever.

Stayed here for 3 nights in May and truly enjoyed the stay. I did see some negative reviews here so…read moredecided to leave mine soon after check out. First of all, the location is great: amazingly close to the shore of Waikiki, all the great restaurants, as well as beaches. Secondly, the room: it was pretty spacious and very quiet, we did not hear any neighbors (only when they walked through the hallway) the whole time and it also had a partial ocean view. There was a small balcony enough to seat 2 people. The room was very very clean: I dropped something behind the sofa chair and when moved it, it was sparkling clean behind. It had blackout curtains, AC, large bottles of shampoo, conditioner and body wash. The fridge was of good size (unlike other hotels where I have been to, where the fridge was so tiny that no leftovers fit in). Thirdly, the customer service was top notch. Absolutely no complaints about it and only gratefulness: everyone we talked to during the visit was extremely friendly and helpful (separate thanks to Joy, Angelina, Kayla and some others at the front desk who worked during the last days of May). Called for an early check in as flight landed and were told it depends on the availability. Once we made it to the hotel, by 12:15 pm were checked in, the early check in fee was waved, we were given a small bag with reusable water bottles, and were told that we will have daily $5 credit to use up. This was very nice! It allowed us to enjoy more time in Oahu on the first day. There was complimentary breakfast that slightly got switched up every morning (the pineapple was delicious!), a fitness room of an okay size, and a small pool. Also there was a microwave on the first floor with plates, spoons, tables, lots of chairs to lounge on if needed. Even the maintenance was great: when checked in, found out that one of the wall lamps were kind of loose and told the receptionist during the first day just so they are aware but they actually said it they will send someone for repairs right away. We did not necessarily need it fixed, it worked fine but it was great customer service! Also attended the free lei making class and it was fun! Make sure to call and sign up, it happens twice a week. Reccomend if in the area.

This was our first time visiting Hawaii, and we stayed at the Hilton for one week. We had an…read moreamazing experience from start to finish. Our room was clean, comfortable, and had a breathtaking ocean view. Waking up to such a beautiful view every day was truly unforgettable. The location of the hotel is also excellent, with the beach only about a 5-minute walk away. It was very convenient to enjoy the ocean, explore the area, and spend quality time with our family. The hotel offers a great atmosphere, with a bar and breakfast area located downstairs. You can choose from the menu or enjoy the buffet option, and we were very satisfied with the quality and variety of the food. The staff was professional, friendly, and always welcoming. Everyone we met made us feel valued and well taken care of. The service, cleanliness, location, and overall experience exceeded our expectations. We had a fantastic stay and would highly recommend this Hilton to anyone visiting Hawaii. We would definitely come back again!

If you are looking for convenience, this spot is perfect. It's walking distance to the beach, the…read moremall and plenty of restaurants. We booked with costco travel, so our breakfast was included for free. It was a nice perk, and while the morning lines for food can occasionally get backed up, it's not always long. As for the hotel itself, the rooms are pretty small, and the pool water looked kinda dirty/cloudy while we were there, which was disappointing. Parking is really pricey, but that's just the normal standard for this area. Great location and nice free perks like the beach chairs, but the rooms and pool area could definitely be improved.

I actually really loved my stay here! It wasn't too far from places, very clean, great amenities,…read moreand friendly staff. Things I loved: The room was spacious and had a balcony. There was also a mini fridge. Plenty of towels weee provided. There was a rooftop pool and bar with daybeds (at a fee $45), towels available, a private beach. Things that were okay: Cleaners only came once out of the 5 days we were there. They have a schedule they set for cleaners to come. The walk to Waikiki beach is like a 20 min walk. Filter water station available in the lobby for your water bottle. There's also luggage holding available which is nice for late flights. Parking was expensive. They were doing renovations so they said there may not be parking available for everyone in the garage. So if you paid for the day ($40) of you came back you were guaranteed a spot. There's cheaper parking in the area especially around the harbor area. I'd recommend another parking spot if renting a vehicle. We found a garage for $25 a day but it was a 10 min walk away. Breakfast is not included in your stay but like I said there's rona of food options available at a price. There's also tons of restaurants you could just walk to. Overall I loved my stay here and I'd come back if I'm ever in Waikiki.

Nice hotel part of the Hilton Hawaiian vacation club. Within walking distance of Hilton, Hawaiian…read morevillage Lagoon and the beach. It's a little bit further from the hustle and bustle of like Waikiki beach but still only about a 20 minute walk. There's still a lot of restaurants and of course an ABC store nearby. Pool is very nice with a restaurant and bar. We had a room with a view of the marina. Since it's part of the vacation club, they do not have daily housekeeping, but they do clean every third day. Like all hotels in Hawaii you have to pay for parking, but it's underground and parking was easy to find. Rooms were up a good size, beds were comfy, and bathroom had all the amenities.