09/03/25 Paige and Zack did not have ethical behavior…read more Paige was telling Zack what to do voicing her opinions in front of all customers. This behavior was very unethical. Zack then refused to help and suggested the customer go to another store that was not open. I have been a customer of AT&T over 40 yrs and was very dissatisfied with the customer service presented from these 2 employees. Very sad that employees don't understand how to act in front of customers. 1 star is too good for this experience.

DO NOT BUY S PHONE HERE, This location is an Authorized retailer, NOT a company AT&T Store. My 80…read moreyear old mother came to this store to upgrade her old iPhone, the salesperson not only lied to her and sent her home with the new phone without properly completing the set up. but also added a new line to her contract without telling her. It appears to be his attempt to work around the improper set he performed on the phone. When she went back for help to get the new phone working properly she was told they couldn't help her. I took her to a company owned store where they were very helpful and spent a lot of time trying to figure out the problem, tried resetting her Apple ID so we could log out and reset the phone but and after two trips they couldn't fix her phone so I transferred her phone number to my contract and got a new phone and tried to return the phone she purchased but the manager wouldn't help because I wasn't set up as an authorized person and the only way I can get them to even consider a return is to bring my mom in person (a 1 hour drive each way) They really don't care about you after they get your money. Be sure you deal with a corporate owned AT&T store if you want to get any reasonable assistance.

Very knowledgeable above the other tmobile stores who sent me away without fixing my issue. The…read morestaff is very friendly and courteous as well.

Shitty service, no knowledge about their job. And LAZYYYYYY. I walked in there to see about fixing…read moremy phone they tried telling me there is nothing they can do and I had to go home with a not working cell phone. Had to tell them I pay for insurance and I wasn't leaving without them doing something.

I went into the T-Mobile store at Freedom Dr. tonight, and Mike and Felix were both so friendly,…read morepersonable and helpful. Mike helped me trouble-shoot an issue I was having with my phone, and referred me to two stores in town that could possibly help me fix my screen issue without having to replace the phone. I would highly recommend them for their fantastic customer service. Our family has had T-Mobile as our cell-phone carrier for two years, and we've never had any issues with coverage. We appreciate the low cost plans and good customer service.

I've had tmobile now for a few years. They cell game has…read morechanged so much now from when phones and plans first came out. The crew over here at tmobile listened to what I wanted, not what they wanted to sell. Transfer of my 2 main phones and adds of my new lines for the kids was fast and all simple. Very polite and very knowledgeable about the products. They listen to the customers and thats why I continue to return. Thanks Big Dawg

I believe they are the ONLY facility in town that you can walk into and actually have a key fob…read moreprogrammed for a vehicle. But like the car dealers the rate is nearly $150 for less than 10 minutes of work. No thinking involved just plug in a machine type in model and make of car wait for machine to download and transfer data to the fob. You could download a mp3 in nearly the same amount of time. So, 1 star for actually having a walk in facility and the 1/2 star for having the ability to program key fobs. 1/2 star for only person in Springfield that will even attempt to program it besides one other mobile key lock out companies.

Always the best place to go for phone repairs. Mark is awesome and very helpful. Have been coming…read morehere for years anytime I need my screen or battery fixed.

This store was absolutely amazing. I was helped by a very kind man named Kane. He doesn't like…read moreraising canes which is weird but I'll find a way to get over that. He was extremely helpful and kind and I appreciated all of his help and patience. 100000/10 experience. I HIGHLY recommend.

My husband and I went in to discuss service options. We worked with Desa. She was very helpful and…read morenice. Very knowledgeable and gave us options to mull over. Regardless what we decide to do, we appreciated Desa.

My friend Dale loves buying all of his batteries here because they have good prices excellent…read moreservice and they usually have exactly what he needs for all of his needs I also found out they also do repairs for phones iPads watches. Today's visit was a warranty issue with a battery that he only got 3 starts with. They sold him a new battery with pro rated value and made things right when the battery did fit polarity wise. 10/2026

They have the absolute best coffee in town, I highly recommend it. They also have plenty of…read morebatteries too.