Great price, great vehicle, nice folks!read more

GREAT-GREAT-GREAT Our Insurance company sent us to the BIG…read moreRental company which put us in a vehicle and burnt thru our allociation then they offered us a cheap car when we had to pay. I called around and got America First rent a car which is located at paul obaugh's they gave me all kinds of options which if i had went there first i would not had to pay for anything because they took the time to explain the options and they too bill the insurance companies. i guess the BIG rental companies are just like the BIG banks. in the future my business will go with the local SMALL guy and Paul Obaugh can count on me first.

URGENT: Fraud, 32 Unanswered Calls, and Financial Damages -- Staunton & Waynesboro VA…read more To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results -- only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations -- which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing -- confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them -- is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system's failure. I am now taking the following steps simultaneously: -- Filing a complaint with the Better Business Bureau -- Filing a complaint with the Virginia Attorney General's Consumer Protection Division -- Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging -- Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.

I needed to rent a car because another driver totaled mine. That driver's insurance company was…read moreresponsible for paying for the rental. When I went to pick the car up at the Enterprise in Staunton VA, the employee with initials of C.J. "helped" me. He had a tablet where he shared with me verbally what was said in each section of the agreement and then had me initial. I later learned that C.J. had added a "damage Waiver", which he DIDNT share with me. After researching, I learned that this is something that has to be offered and accepted. CJ never offered this to me and I absolutely never excepted it or asked for any additional coverage. I wasn't paying for this rental, the other parties insurance company was. It would make no sense for me to pay a single penny towards this rental. Since I made the mistake of allowing C.J. To simply tell me what each section was opposed to reading it for myself, I was charged $318. I have called and left a voicemail, I have emailed the company twice only to be told twice that they have forwarded my complaint to the branch and have not received any response from the branch, I have emailed CJ and I have done a survey. They are choosing to ignore me. Don't make the same mistake I did. Don't assume that you can trust. Don't assume when they're telling you what is in each section of the agreement, that they are telling you everything. I am out $318 for a rental that I should not have paid a single penny for all because I trusted the enterprise rent a center employee in the Staunton Virginia location to be of good character.

Beware, this location will give away your car reservation and not contact you prior. I made a…read morereservation for a car, I had someone take me to the location, and the man at the front desk told me he had given away my reservation to an All-State member because All-State members are "first priority" and someone from All-State wanted the car I reserved. They made no effort to contact me or my insurance company to let me know the car was gone. I spent the rest of the evening trying to find a last minute car rental and my trip was delayed several hours. Reserve at your own risk and/or call ahead before you leave to pick up to make sure it hasn't been given away.

My car battery died over the weekend and I had a huge presentation at work for which I needed to…read moreprepare on Monday morning. I called Drumheller's (they were the first to pop up in my search) and I asked to schedule a tow to a shop to put in a new battery. The lady on the phone informed me that one of her guys could come out first thing (7AM) and run a diagnostic check on the car to make sure it was just the battery. If it was, he could replace it right then and there! I called back in the morning at 6:15 and the guy was at our front door by 7AM. Sure enough, it was the battery! So he replaced it, ran my credit card, and I was only 30 minutes behind getting to work. Without Drumheller's I'm not sure how long it would have taken me to get everything taken care of this morning. I highly recommend them!!!

Fast service, good price for a tow. We called around before finding Drumheller's and other places…read moreeither didn't have tow trucks available at the moment or quoted U.S. a 2 hr wait for the tow truck. Drumhellers was there in 25 min. The driver was very nice and helpful. The tow cost $65.

We have complained about their terrible service for years but all their corporate office does is…read moregive us lip service. Their staff is not very professional, both in appearance and personality. They are also very hard to get a hold of on the phone. However, the bigger issue is that their cars are usually dirty on the outside and not properly vacuumed. Their staff make terrible excuses about the condition of their vehicles every time and then expect you to wait back in line again when something is wrong and you have to come back. The other day, they gave me an extremely dirty car that had clearly not been washed and still had some personal items left behind from the previous driver. They made excuses for it and offered another vehicle, but all their other cars looked just as nasty on the outside. To make matters worse, when we dropped off the rental that evening, their staff failed to enter the correct time we dropped it off based on our paperwork. Instead, they waited until noon the next day to check the vehicle in and then charged us an extra day! Stay away!

This was perfectly fine for dropping off my one-way rental, which I parked in one of the…read moreAvis/Budget spaces. I arrived early enough that there was no one at the counter, so I recorded my mileage and the state of the gas tank, took pictures of all angles of the rental car, and then dropped the keys in the key drop. Easy. A couple of hours later, Avis emailed me my receipt. And they neglected to charge me a one-way mileage fee, which is nice.

URGENT: Fraud, 32 Unanswered Calls, and Financial Damages -- Staunton & Waynesboro VA…read more To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results -- only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations -- which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing -- confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them -- is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system's failure. I am now taking the following steps simultaneously: -- Filing a complaint with the Better Business Bureau -- Filing a complaint with the Virginia Attorney General's Consumer Protection Division -- Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging -- Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.

Worst customer service on earth!!!…read more I went here to get a rental car through my insurance. upon arriving at the establishment I was informed that they only have two vehicles available which is a SUV and an open bed truck . they offered me the SUV when I looked at the dash I noticed the tire pressure was dangerously low and no fuel was in the vehicle . I had a problem with the tire pressure being so low. I pointed it out to the representative. He told me he's gonna take the car to the back to pump the tires. He took the car over there and I was waiting outside. Another customer pulled up older lady and the driver for the company left with her in that car . I was informed that I'm not gonna get a vehicle today because when the driver picked us up at the body shop he saw my husband with a beer, mind you this beer was not opened. We were cleaning out our car and the beer went into a bag along with all the other stuff we took out the car , we were told to come back the next day to get a car. I went ahead and I left then called the insurance company . my insurance company told me to call another branch ,when we called the other branch they said we can't get a car because we are blocked from ever getting a car with them . so I was blocked because I refused to take a vehicle with dangerously low tire pressure .

Great service and they will pickup from the Nanaimo Airport or Ferry Terminal. Reasonable prices…read morewith after hour pickup and drop off.

Everything went so smoothly! Late night pickup and early…read moremorning drop off. Great communication and perfect documentation of condition. Very clean and well-kept vehicle.

Ended up not using them because of scheduling. They were too busy to help, BUT, based on the phone…read morecall I would have used them because the woman was polite and cared, just couldn't make it work. The price was reasonable.

AAA sent them out to me when I was having car trouble. They recommended a closer shop than AAA had…read moreand helped me get to a pet-friendly hotel after dropping my car there. The driver was super friendly. Even though it was a bad situation, his help made it as easy and smooth of a process as it could be. I couldn't have asked for better help as a young woman stuck on the side of the road with her cat! Thank you!! As a note: the shop they recommended was *not* the one mentioned in another review. This shop ordered the parts needed and got me back on the road within hours of opening the next morning.

I was traveling from Maryland to North Carolina with my daughter and two of my grandchildren when…read moremy radiator started leaking badly just outside of Staunton. I was referred by another mechanic that we found via Google Maps (who didn't have time that day to work on my car) to Staunton Motors. I am delighted that I was referred to them! Ramin (the owner) and Wess (the mechanic) were WONDERFUL! They took my car in right away, knowing that we needed to make it to North Carolina that evening. They diagnosed the problem as a radiator that had split on the side, showed me the damaged radiator, and replaced the radiator within about an hour as I waited. (I had just had a mechanic in Baltimore look for a slow cooling system leak two days before leaving on the trip, and he had not found the problem with the side of the radiator, although the leak had been there for some time according to Wess.) The labor and parts prices at Staunton Motors were both very reasonable. Ramin and Wess were wonderful to work with! I would highly recommend this shop based on my excellent experience there.