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    Consumers Auto Warehouse

    3.5 (11 reviews)
    Open 10:00 am - 3:00 pm

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    Response rate

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    8 months ago

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    10 years ago

    Susan price. Malik did a great job in directing me to excellent vehicle

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    7 years ago

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    Ask the Community - Consumers Auto Warehouse

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (8 reviews)

    URGENT: Fraud, 32 Unanswered Calls, and Financial Damages -- Staunton & Waynesboro VA…read more To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results -- only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations -- which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing -- confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them -- is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system's failure. I am now taking the following steps simultaneously: -- Filing a complaint with the Better Business Bureau -- Filing a complaint with the Virginia Attorney General's Consumer Protection Division -- Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging -- Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.

    I needed to rent a car because another driver totaled mine. That driver's insurance company was…read moreresponsible for paying for the rental. When I went to pick the car up at the Enterprise in Staunton VA, the employee with initials of C.J. "helped" me. He had a tablet where he shared with me verbally what was said in each section of the agreement and then had me initial. I later learned that C.J. had added a "damage Waiver", which he DIDNT share with me. After researching, I learned that this is something that has to be offered and accepted. CJ never offered this to me and I absolutely never excepted it or asked for any additional coverage. I wasn't paying for this rental, the other parties insurance company was. It would make no sense for me to pay a single penny towards this rental. Since I made the mistake of allowing C.J. To simply tell me what each section was opposed to reading it for myself, I was charged $318. I have called and left a voicemail, I have emailed the company twice only to be told twice that they have forwarded my complaint to the branch and have not received any response from the branch, I have emailed CJ and I have done a survey. They are choosing to ignore me. Don't make the same mistake I did. Don't assume that you can trust. Don't assume when they're telling you what is in each section of the agreement, that they are telling you everything. I am out $318 for a rental that I should not have paid a single penny for all because I trusted the enterprise rent a center employee in the Staunton Virginia location to be of good character.

    Avis Rent A Car - This was the inside (not outside) of windshield which was entirely streaked and made it difficult to see while driving.

    Avis Rent A Car

    (5 reviews)

    We have complained about their terrible service for years but all their corporate office does is…read moregive us lip service. Their staff is not very professional, both in appearance and personality. They are also very hard to get a hold of on the phone. However, the bigger issue is that their cars are usually dirty on the outside and not properly vacuumed. Their staff make terrible excuses about the condition of their vehicles every time and then expect you to wait back in line again when something is wrong and you have to come back. The other day, they gave me an extremely dirty car that had clearly not been washed and still had some personal items left behind from the previous driver. They made excuses for it and offered another vehicle, but all their other cars looked just as nasty on the outside. To make matters worse, when we dropped off the rental that evening, their staff failed to enter the correct time we dropped it off based on our paperwork. Instead, they waited until noon the next day to check the vehicle in and then charged us an extra day! Stay away!

    This was perfectly fine for dropping off my one-way rental, which I parked in one of the…read moreAvis/Budget spaces. I arrived early enough that there was no one at the counter, so I recorded my mileage and the state of the gas tank, took pictures of all angles of the rental car, and then dropped the keys in the key drop. Easy. A couple of hours later, Avis emailed me my receipt. And they neglected to charge me a one-way mileage fee, which is nice.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (10 reviews)

    URGENT: Fraud, 32 Unanswered Calls, and Financial Damages -- Staunton & Waynesboro VA…read more To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results -- only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations -- which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing -- confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them -- is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system's failure. I am now taking the following steps simultaneously: -- Filing a complaint with the Better Business Bureau -- Filing a complaint with the Virginia Attorney General's Consumer Protection Division -- Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging -- Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.

    Worst customer service on earth!!!…read more I went here to get a rental car through my insurance. upon arriving at the establishment I was informed that they only have two vehicles available which is a SUV and an open bed truck . they offered me the SUV when I looked at the dash I noticed the tire pressure was dangerously low and no fuel was in the vehicle . I had a problem with the tire pressure being so low. I pointed it out to the representative. He told me he's gonna take the car to the back to pump the tires. He took the car over there and I was waiting outside. Another customer pulled up older lady and the driver for the company left with her in that car . I was informed that I'm not gonna get a vehicle today because when the driver picked us up at the body shop he saw my husband with a beer, mind you this beer was not opened. We were cleaning out our car and the beer went into a bag along with all the other stuff we took out the car , we were told to come back the next day to get a car. I went ahead and I left then called the insurance company . my insurance company told me to call another branch ,when we called the other branch they said we can't get a car because we are blocked from ever getting a car with them . so I was blocked because I refused to take a vehicle with dangerously low tire pressure .

    Consumers Auto Warehouse - carrental - Updated May 2026

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