Excellent service , looks as good as new, as long as the wife is happy, I'm happy, Keaton and the…read morestaff bent over backwards to make sure we were satisfied.

Rick and the team at Mount Crawford are the absolute BEST! Great communication, fast service and…read moreexcellent work. They went above and beyond to deliver a great result. Highly satisfied and strongly recommend. I am "driving their reputation" and they should be proud of it. I certainly am. Thanks again. Jimmie Seekford

Nice guys to do business with and my car looks new again. They fixed the damage and matched the…read morepaint to a T. Thank you for a job well done!

From the owner: We are proud to be the trusted source for all auto body repair & painting services in the…read moreBridgewater community. Certified Technicians are ready to get your auto in showroom condition in least amount of your time. Locally owned and operated, we accept all major credits cards and personal checks.

TLDR: owner of this business is a piece of work.... I hit a…read moredeer, h.c.c. replaced the bumper, fender, headlight on my vehicle. The receptionist were nice and effective communicators for the most part, the bodywork looked good. The 3 stage paint pearlescent looks good, and the old headlight looks as good as the new headlight which is where the GOOD category ends. I dropped them the vehicle 2-28-25 and I spoke with some employees about the parts selection and being a canbus system car, to pay close attention to the headlights etc. About "adapting" them aka programming them to the car after the repair if they didn't work right out of the gate even though it was my understanding they were using my old sensors/modules for the lights/bumper. They seemed to understand the mention. I get a call from the receptionist some days later stating "we have to "TAKE" your car to the dealership to have it programmed," which fair enough. Fast forward to 3-12-25 within 3 minutes of getting the car back, I noticed the headlight doesn't work, and that the car had over 50 miles put on it. I asked them why etc etc. And they said they had to have the owner (joe) drive it, which i was wildly uncomfortable with because the car was not stock by any means, and the new forged engine was still in break in, and only takes e85 fuel (i didnt leave registration or insurance in the car or anything because i anticipated it would not leave the parking lot). They tried their best to reassure me that they would never do anything to harm the car (no $h!t youre gonna tell me that, duh) i was already p!ssed about the attention to detail at that point after wasting my time. H.c.c. takes the keys back and is supposed to do what they shoulda the first time. Since I knew they weren't gonna flat bed it there the second time, I made my peace with it and let them know if they get low on fuel, ONLY to put E85 (flexfuel) in it which is usually the yellow handled nozzle at the pump, and told em gas stations they should find it. Fast forward again to 3-31-25 after much wasted effort on their part to find e85, which spiraled into its own problems between them and I about where to find it (they never did). I had to get my own gas can and go get e85 from one of the gas stations they insisted they checked at and drive the gas down there myself when I picked up the car as a result. Attention to detail at every turn other than the physical repair was non-existant....... When I spoke with the owner constructively about my concerns, especially around the transparency about transport (take vs. Drive) and explained the gravity of why I didn't want anyone to drive the car with the time and money I have in it for fear the temptation to beat on it, which would be hard to prove that it happened because of them (over a hundred miles driven at that). The owner, joe, got $h!tty with me and tried to make me feel bad about "the sacrifices he had to make" where i told him he wouldn't have had any of those problems had he actually checked the headlight the first time before calling me. bonus points had it been BEFORE he left the dealership... He completely missed the point. As a result of of his "professionalism" alone, i am now an active advocate against this place, despite the job his employees did. Note the photo, I STILL am getting faults for the headlight, so great job again Joe, you knocked it out of the park! My insurance is gonna hear about this one too.

sent my car here to be fixed. was quoted 15 days. after almost a month was called and told that a…read moretech was on vacation with my keys in his pocket with no return date. then an hour later was told a tech was sick with my keys in his pocket and they didn't know when he would return. then approx 2 hours later was called and told the keys were lost and they were ordering a replacement. after threatening to contact my insurance within 24 hours the keys were found parts were in and the car was done. I respect accidents happen. I do not respect being lied to about what is going on. own up to your mistakes from the beginning.

3116 South Main Street Harrisonburg Va, 22801. This company…read moredid amazing job! Lori is a specialist in the body field over 25 years of experience. Lori was totally professional and knowledgeable, she was top notch! I was very satisfied and pleased! Her efforts and ability to complete the job faster than I expected. The body man Glen did a beautiful job like a gem! Steve is a awesome manager! Thank you to all the gang that works so hard over there.

Super rude customer service, talked down to us like 1) we're stupid & 2) we have all the answers…read morelike this has happened before. Whoever this woman is at the front desk should absolutely not be interacting with customers. We even saw her interaction with a white customer and she was lovely towards her but did a 180 as soon as she spoke to us. Really disappointed in this experience overall, will NEVER come back. FUCK THIS PLACE!!!!! No wonder y'all have 2 stars on yelp.

Not a clue with regards to custom or classics. If you have a VIN code for a repair or an insurance…read moreclaim this may be a good place to go. Receptionist / desk person was friendly and hospitable but not able to understand what "blast and etch-prime" meant...because this is a repair center, not a real body shop. No worries. I just wish someone had noted this in comments before I drove all the way out there...

The first time I left car, they displayed great customer service. Then it came time to get my car a…read morefew days later and they did a great job on 90% of it. There was one area that they seemed to have done a sloppy casting job on and I pointed it out. They took it back and "fixed" it while I waited. A few minutes later they returned the car to me (it still looked sloppy) and wished me a good day, not bothering to ask if it looked better or if I was happy with the results. I left thinking I could live with it but returned it two weeks later so they could fix it. It's a new car so I wanted it as close to new condition as possible. They took it and gave me a ride to my home, promising me that they would come pick me up later that day to get it. Later I got a call saying that they could not pick me up and my options were to find a ride or leave it until the next day. THIS WAS A HUGE INCONVENIENCE. I ended up leaving it since I could not find a ride to Harrisonburg. They also TOLD me, not ASKED me that they were going to drive my car to me the next day. I am uncomfortable about strangers using my stuff, so I was not okay with it. Their assertiveness was certainly a turn off. I could tell they just wanted to be done with dealing with me. Once I got my car, it looked better but it still looked like a band-aid solution. I'm not impressed for being the highest rated body shop in Harrisonburg.

Beyond AH-MAZING! It's hard to find a business that goes above and beyond to greatly exceed…read moreexpectations, but that's exactly what they do here! I met with Wes, told him what I wanted and what my expectations were and his team blew them out of the water! "Mirror-like" finish doesn't even do what they did to my wife's car justice! It's like nothing I have seen before. If Meguiar's car wax is the pine wood derby, Wes and his team are operating at a NASCAR Cup level! They did the entire body, wheels, soft top and interior. When we picked it up is was flawless, and I don't use that word lightly! I have already recommended Deep Reflections to my friends and family. As if that's not enough, Wes is a man of his word. He told me that he would have the car back to my bride by 5pm on a day we agreed upon, and he had it back at 4:30 looking better than it did on the show room floor. He had to stay at the shop and work on it until 9:30pm the previous night, but he DELIVERED on EVERYTHING he promised and more! If you take your vehicle here I'm certain you will be just as amazed as we were with Wes and his team of absolute perfectionist! Check out the Deep Reflections Facebook page to see a video of him working on my bride's car! Thanks again Wes! Now it's time to get my truck to you! Update: There are two things that I was not expecting that makes this experience even better a few weeks later: 1. The car stays cleaner than it ever has! The dirt/dust just doesn't collect on the car like it did previously! 2. The car is very easy to wash because bugs/dirt don't "stick" to the car! Couldn't be happier!

Deep Reflections did an exceptional job detailing the interior and exterior of our SUV, and at a…read morevery reasonable cost. This was the first time we've had a vehicle professionally detailed and the result was amazing! I'd highly recommend this service without hesitation. Count me in as a lifetime customer!

I manage a hair salon. Needless to say my car has seen its fair share of hair, grime, spilt coffee,…read moreon the go meals, and various beauty products. The last few months I've had a lot of chronic pain in my back. As a result my car kept getting pushed to the bottom of my to do list. Perfect touch not only completely renewed my car back to its original condition but took away all of the stress I would have put into a lengthy weekend trying to clean it out myself. I couldn't have ever gotten my car looking this good on my own. He was non-judgmental, friendly, flexible, fairly priced, attentive to details, and accommodating to my busy schedule. I will be recommending them to everyone who cares to listen because he really does have the perfect touch. Thank you so much.

Needed a good interior cleaning. This car is used on the farm, has a German Shepherd riding in it,…read morea good amount of sand from a recent beach trip, coffee stains and much more from kids. I was very impressed with the end results, absolutely shining and almost looked brand new! Professional and clear conversation with the staff. I would definitely recommend! Price seemed a little high but the job was well done.

We were sold a used car that they knew hundreds of people were having trouble with. We drove the…read morecar for 12,000 miles, after the warranty ended, before we found out that there was a crack in the block and would require a new motor. They even charged us to diagnose the problem. The car was also taken in earlier for the same problem, while it was still under warranty, and they did not correctly diagnose the problem. Horrible experience

Received excellent service! Service people were courteous and took excellent care of my vehicle,…read moreproblem was taken care of under warranty. Will definitely use this shop again for service, thank you!