A+ customer service. I've bought the occasional accessory here and had my bikes tuned up at Conte's with great success. Today was on a whole other level... my frankenstein electric cargo bike lost a crank mid ride. The crew replaced the bolt and tightened everything up at no charge as they were nearing closing time, with a huge smile on. More stores need to keep it simple, do a good job, and be nice like the folks at Conte's. read more

Let me start off this review by saying that I don't know much about bikes but I have a very adorable little bike that got damaged when moving to Virginia. I first went to another bike shop in falls church and the guy looked at my bike and my hubbies bike and quoted us quite a lot of $$$ to get the bike fixed and there would be quite a long wait. After waiting weeks for the bikes - my hubby called the other bike shop and asked for our bikes back. ( they didn't even get to our bikes yet!) . He then called conte's bike shop and they said to bring the bikes in for an assessment. So we did that and the guy at Contes ( I think his name is Jeff) said that our bikes are single speeds and he could fix it right there and then. He pumped the tires, aligned the wheels and did some other things and the bike was ready to go in like 10 minutes. ( both bikes). He didn't even charge us because the fix was so straightforward. He was honest about everything and very knowledgeable. I appreciated that he didn't take advantage of us novice bike owners. If you want an honest assessment of your bike - go here. Don't even bother with anywhere else. read more

Went in to purchase two pair of Tifosi sunglasses. Stood waiting for 15 mins. All sales people were busy, including gentleman at the register. Approx 10 mins, s/o asked if we'd been helped. Said no and just want to purchase the two sunglasses. He said I'll be with you in a minute. Then another 5 mins passed. We had an appointment several blocks away and had to leave. Went online to purchase from Tifosi directly. Very busy store. Had a lot of useful items, besides bikes, in it. Listening to the employees, they sounded very knowledgeable. If in the area, may try them again. read more

Cesar and Mr. Ever provided amazing customer service and advice during my visit with being very patient with all my questions and concerns. Both are very knowledgeable and skilled and genuinely want to assist. I highly recommend stopping by the shop and not to mention they have quite a variety in their brand offerings, such as BMC, SRAM, Specialized, etc. read more

Quick service and always top quality in my experience! Have serviced multiple road bikes, tri bikes, hybrids here and they've done great work. read more

Excellent service. Didn't try to sell me the most expensive bike. Listened to me. Very good service. I'll continue to go there for my bike needs. read more

I had a great experience here. I called to see if a specific bike model I wanted that was flying off the shelves was available (unbuilt) at this location. The sales person told me to come in right away because if I order it online it would take a few extra days. I came in they confirmed they still had it and built it in an hour. I was expecting a 2 day wait. Everyone is super friendly and very knowledgeable. They only sell brands that are known for reliability so figure out what price range you are looking for, what kind of bike you need and they will set you up with the perfect bike to your specifications. read more

They are the only certified eBike shop in the area. They have a great iPhone app where you can manage your maintenance schedule, schedule appts, and pay for work completed. The staff is helpful without being pushy or upselling. They truly care about getting people into biking and helping them on their way. read more

I have been to Conte's for several things over the last 2 years. They are always exceptionally helpful. Sam, In particular, goes above and beyond. I will keep going back! read more

Not only were toilet paper, cleaning supplies and baking flour in mass shortages during Covid, but so too were bikes. Apparently everyone once to buy a bike and be more outdoorsy in a pandemic, including yours truly. I spoke to so many bike shop employees and they've never seen such a back order for bikes. So the bike business is definitely doing well! I finally found a lovely hybrid that fits my frame here at Conte's. Not only was the bike lovely, but so were the employees. While the store was packed full of eager last minute bike enthusiasts, all of the employees that we encountered were pleasant to speak with. Not only did each employee thoroughly give us their undivided attention, but each person was incredibly knowledgeable and recommended great products and tips. read more

I initially ran into a bit of a snafu at this shop, and based off of that experience decided to take my business elsewhere. The manager, reached out to me and went above and beyond to both make it right, and solidify their commitment to their customer base. The level of customer service, willingness to make things right and professionalism have superseded my initial interaction; and have solidified my continued patronage. Balls get dropped from time to time; that's just the nature of business and life in general. It's how they get picked back up that define a businesses ethic and commitment. Conte's Bike Shop (based off of my experience) truly stands out. I implore you to seek them out whenever your two wheeled steed needs servicing. read more

Requested for a bike to be ordered and paid my deposit. Never received a receipt, a few days later I asked for my receipt. The person I spoke with had not even set up my order yet and had received my payment days before. Come to find out my order had been placed almost a week after I requested them to order it and it had sold out at that point. Now I have no bike and all the other bike options I had looked out were sold out. This lack of professionalism and responsibility caused me miss my opportunity for the bike I wanted. I'm writing this because I think this is something this company should strive to avoid doing again to another person. read more

Disappointing but I'm hopeful that they can improve. I'm ordering a power meter through the store. I was told one day that I would need to put a 20% deposit down and the next day I'm told it's a full deposit. Pretty sure if you're paying full price, it's not a deposit, it's paying full price. Now, on to the price. I'm buying a power meter for a bike. The MSRP for the bike is around $690 dollars. A quick search for the part on the internet reveals that the market price is between $450 and $490 dollars. I hope that the install and the way I'm treated improves. The customer service is inconsistent from location to location as is the level of service over all. It's a shame but I am optimistic that it improves. read more

Good customer service. Fair prices. Great neighborhood bike store. Highly recommend anyone to go here for their bike needs.

I wish I lived closer. They have a great selection of bikes, parts, and service. We purchased an ebike that we really hadn't planned on doing more than "just looking" at. The customer service was excellent. The staff was knowledgeable. When it came time to talk about "the sale" there was no pressure, I simply stated that I have 2 issues. Both were resolved by either Charles or Cesar. My wife went home with her new Liv Amiti e+ last night. She was giddy with joy all the way back home. We went on a ride this morning, I think she is hooked. Thanks again.......you guys were a pleasure to do business with. read more

Conte's Bike Shop - Bikes Near Me - Arlington, Virginia

Conte's Bike Shop in Navy Yard is great! Special kudos to Joy (all around great associate who has been super helpful to me), Liz (who is an excellent bike fitter) and the whole service department in particular Brian who did a great job of reassembling my bike and Scott, the service manager, who is always helpful and friendly. read more

Family-owned bike and repair shop offering friendly service and excellent prices. --THE SERVICE: I came in one rainy Friday evening because I had a race the next day that, despite the poor weather, was still on and I was worried about wiping out on slick roads. Conte himself evaluated my bike and situation, and ensured his mechanics took care of me right away. They consulted me on every step and offered some helpful advice without patronizing me the way other mechanics have. They were able to get my bike race-ready in 30 minutes, and even did a full check up to ensure I wouldn't have any additional problems. This, after past experiences with shops telling me it would take weeks before they could complete a simple repair or tuneup, was amazing to me. They were friendly and engaging throughout the process, and I felt the price tag was quite reasonable considering the quick turnaround and quality of service. I returned a few days later to follow up on a repair they suggested getting after my race. Based on past experiences at other shops, I expected them to hold my bike for a few days, or at least make me wait, but they took care of me right away and finished the job in about 15 minutes. They looked at a few other parts per my request without hesitation, and again gave me a very reasonable price for the work. I will definitely come here for all my future bike needs. read more

All of my bike issues were solved by talking to the guys at Conte's. I bought a used spin bike (not from this store) a few months ago and realized something was up with one of the pedals after working out on it recently. So I ordered a replacement pedal only to learn it wasn't just the pedal but also the crank (what the pedal attaches to). I also needed a certain size wrench to remove the crank so I took photos to help show what my issue(s) were. I showed them photos of the pedal and the crank and the guys said the crank might also need to be re-threaded (don't quote me, I'm only remembering certain keywords here) and that they could do that if needed. I left that day with the right wrench I needed (Ever took one look at the photo and knew what size wrench it would need -- he knows his shit). I got home and got as much done as I could but they were right, the crank would need the re-threading. So the next day I came back and showed them the crank and the pedal. Ever said I could either wait for him while he works on it or come back later that day. I didn't have anything going on (hello, quarantine) so I waited. Within a few minutes Ever came back out and explained what he did and what to do next (I couldn't use my bike immediately, the pedal and crank needed to cure). The repairs were fairly priced, I was preparing for something stupid but I was pleasantly surprised. My bike is back in use and I know where to go if I have more questions (Google can only do so much). The team at Conte's is friendly and knowledgeable, I'm thankful they were open and nearby. I don't know how easy it would've been (or how long it would've taken) to fix my bike if I'd gone elsewhere. read more

Shout out to Sweet Tea! We stopped by the shop to get the air filled and didn't realize it was closed. Tea saw us from the inside and offered to help. What wonderful service, even outside of his working hours! Highly recommend Conte for their astounding, first class customer service. We know where to go to get bike repairs now! Thank you again for helping us out, Sweet Tea!! read more

Super efficient staff. Helpful and knowledgeable. We've had our bike serviced here several times and they've always been so nice and organized. read more

Hands-down the best bike buying experience I've had (and I've lost count). Charles went above and beyond to ensure that my BMC dream build was optimized in every way. These guys know how to cater to a very picky long-time roadie. The build was custom from the ground up, and Bob's wrench turning was pro through and through: everything torque-wrenched perfectly, and polished off with a super-clean tape wrap. Thanks guys! read more

Conte's Bike Shop - Bikes Near Me - Arlington, Virginia

Poor customer service even by the service manager, Oscar Ramirez. I visited the shop on 11/12/22 to inspect my bike rack after I was rear-ended by a guy who was willing to pay out of pocket for the damages. I walked into the store and observed at least 4 employees just hanging out. I was approached by one employee and expressed my concern. He said that he needed to get someone who was qualified to inspect the bike rack. So I met Oscar who identified himself as the service manager. Oscar inspected the rack and determined the damages were not repairable and recommended I replace the rack. We went back inside the store and he gave me his business card and told me the he would have to go through several processes before he can prepare a written assessment of his inspection. I went home and waited two days before emailing Oscar on 11/14/22. He replied on 11/15/22 and said " I should be able to send you a statement today. Apologies for the delay" To date I have not heard from Oscar Ramirez nor received a written assessment. Therefore I gave the business to another local bike shop. Contes do you really want to lose business due to poor customer service? read more

Over the years, I've learned to handle some basic bicycle work, maintenance, modification, and repair. However I had a project that I wanted not only done... but done right and DONE FOR KEEPS. So, I brought my most prized bike, a steel-frame, celeste Bianchi from the late 80's in to Conte's for some work, work that other shops told me wasn't possible. Their team consulted me on what I was trying to achieve and worked with me to find a solution. They did all this without any of the eye-rolling, bike-mechanic-snobbery, the kind you tend to find at other shops. After tracking down the parts from around the globe, their team of bicycle surgeons brought my dream bike to life. I'm beyond happy to report that I've been riding my reconfigured Bianchi around town, for a couple months now, collecting at least 1 compliment a week. The work they did, it is flawless!!! I can not recommend these bike pros enough! THANKS CONTES!! read more

If I could give Conte's 6 stars I would. They live up and exceed what you expect from a local business and bike shop and far exceed the rest of the shops in the Arlington neighborhood. They are non-pushy, knowledgeable and helpful. I purchased my first bike from Conte's and I look forward to my continued business with them. read more

Conte's Bike Shop - Giant Escape 1 disk 2018 - recommended by Charles Conte himself! - Bikes Near Me - Arlington, Virginia

Listen, I'm always one to shoot people straight so let me tell you this: I've been to several bike shops including 3 in Arlington... And Conte's isn't even comparable to other shops. Charles and his team of friendly, helpful staff will make sure you don't pay for a bike you don't love. I'm a novice to cycling. I came in telling him what I've tried, what I haven't liked, what I want to do in the future, and my budget, feeling out what he would present to me. Charles helped me pick a bike that ended up being such a bang for my buck, top-notch, and within my budget. "But Mel, what if I take home the bike Charles swears by and I don't end up liking it?" 1. You can test your ride around the neighborhood, in their garage, or for the day! 2.You can get your money back within 30 days of returning the bike if you STILL don't love it. Too good to be true, right? Wrong. Conte's Bike Shop prides themselves on customer service and they deliver just that. They want you to feel as confident in your purchase as they are in their recommendations. And if you're not in a hurry, feel free to chat a little They are rockstars in and out of the bike shop. read more

SUPER FRIENDLY service! I brought my bike back in for a flat. Fantastic assistance from the entire team!

Knowledgeable, friendly, willing, quick, and precise. Thank you for your help during my trip. I wasn't in need of speedy fixes but it was nice to know that your shop was willing if I needed. Great bike shop. read more

I bought my bike through Conte's a year ago and they've been supporting me every step of the way from upgrades to flats and weird noises. I appreciate the team more than I ever thought I would. A quick fix with a Hi and Bye or a long discussion over bike preferences or the latest in the cycling news, the guys and girls at Conte's are always welcoming. read more

Conte's is a great shop. They always do solid work on my bike and get me out the door in a decent amount of time. Unlike other shops, they don't give me a hard time that I'm riding a bike that's not top of the line--at other places, I've noticed that I don't get as much attention coming in the door with a $600 bike vs. those coming in with a $2K bike, but Conte's treats me the same, which is great. read more

Went in to have some new grips put on my handle bars. They were so helpful and adjusted my brakes and everything for me no problem! Awesome service, very quick, and done well. Would go again for any services or new gear! read more

Super friendly and helpful. Brought in our Bob stroller when the tub in the tire burst. They repaired it quickly and were so kind to the two kids I had in tow. read more

Every time I go to Conte's the staff is helpful and down-to-earth, and their pricing is always the best that I can find. I visited them a couple times recently trying to get ideas about why my bike chain was grinding on my trainer, and each time the staff were happy to give me ideas and brainstorm. On my last visit, T went above and beyond, giving up his own personal time to help me. I can't recommend this store (and T!) enough when you need professional insights and help. They are my go-to. read more

I walked in with my kids' bikes. The Conte team was fantastic, helped me immediately and had me out of there with two tuned up bikes in a matter of minutes. read more

This review applies to both the Arlington and Falls Church locations. Last Saturday I planned a bike ride on the W&OD trail to visit some breweries with visiting friends but neglected to reserve bikes ahead of time for about 6 people. We originally wanted to start in Falls Church but once we arrived at the Conte's location on Leesburg Pike found out that all of the bikes were taken for the day! Mistake on my part that the store clerk remedied by calling ahead to the Arlington location and getting all of us set up with bikes there to pick up. We arrived at the Arlington location about an hour later and were greeted by Charles, the owner, who was more than happy to get us outfitted with helmets bikes, bike locks etc. with a smile and so much enthusiasm that I was able to get over my poor planning and have a great day biking the trail. He even stayed at the shop about 15 mins past closing time since we were late on our way back to return the bikes. Great service all around! read more

I arranged for some work on my bike six days in advance. When I dropped off my bike they told me it would be ready in 30 minutes. I told them the next day would be better. When I came back the next day at 3:30pm it was not ready and I was told it would be ready in 40 minutes. Completely unacceptable way to treat a customer. Then they did the honorable thing and comped the work on my bike. It showed some class to admit that they made a mistake and then rectify it. read more

These folks made it very easy to rent two bikes for the day and they gave us Liv hybrids for our tour of the Potomac river pathway. I'd never ridden the Liv bikes, so was very pleased at how comfortable and easy to ride they are. Nice shop, lots of choices in bikes, and very nice guys to deal with, I'd be checking them out to buy a bike were I a local resident. If you are in the area and looking to do a day of bike riding, they have e-bikes as well as a great selection of other bikes. Helmets were included, and the rates were good. read more

Loved Conte's when I lived in Arlington, VA. Convenient location, knowledgeable staff, varied product selection, and a competent repair shop. read more

This review is for the conte's bike shop online order process. I have placed an order for 3 different bikes in 3 different occasions for in-store pick up and the order appears to go through successfully without an issue. However, a couple hours later I get an email stating that the bike is sold out and that they had technical issues. This is understandable in one or 2 occasions BUT NOT 3!! Why would they have bikes listed as in stock on their website when they aren't. It is unacceptable and very misleading. They need to get their online process in order to prevent these issues in the future. read more

Thank you Cole and Bob! Bob, you're the man! I was 20 miles from my car and my rear tire was completely flat. I tried to pump air in the tire but my pump didn't work well. Conte's Bike Shop was less than a mile away and open on Sunday! There was a line outside but well worth the wait. Cole had excellent customer service and Bob replaced my rear inner tube in 10 minutes. The repair was not expensive and I was able to enjoy the rest of my ride. Thank you both and I highly recommend anyone in the market for a new bike or in need of repair/maintenance to visit Conte's! read more

While searching for my new time trial bike I went through a lot of overwhelm of options, underwhelm of customer service. Until I met a Charles at the Arlington location. He had the amount of knowledge, customer service and attention to detail to make my purchase through them a no-brainer. I highly recommend Contes to any age grouper who needs a bike shop they can be confident in. read more

Conte's Bike Shop - Bikes Near Me - Arlington, Virginia