I enjoyed a wonderful experience working directly with Nelson. He was able to facilitate the…read moreremodeling of master baths and full kitchens from soup to nuts in 16 of my Worcester rental properties. We were able to employ high end fixtures, cabinetry and appliances at very competitive pricing. The CS, cleanliness on the job sites and quality of the finish work was exceptional. We are currently negotiating an agreement to execute similar projects for my remaining RE portfolio. Thanks, Nelson, for your unparalleled commitment to excellence!

Sad to have to agree with all thes negative bad reviews. I wish I had checked before going there…read more Spent an hour with Becky,on a Thursday, she promised us a quote by Monday. Monday afternoon, nothing; emailed her; "almost done, should have tomorrow". It's now Thursday afternoon a week later and nothing!! Honestly?? Well we've gone elsewhere, obviously, and advise you do too!

We were in the market for a media center to house my stereo and cable equipment below a large…read moreflatscreen TV in the family room. We shopped the chain and specialty furniture stores and didn't find anything that had the quality of wood, workmanship or interesting style that we wanted. We looked into custom cabinetry and after reviewing several companies went with TaylorMade because of the quality of their customer samples. Bob and Angie worked with us to design the piece, providing 3-D renderings to confirm the "look and feel". No aspect was too small to be considered, from the interior clearances to the exterior details such as fluting, raised panel thickness, router styles or ventilation slots. We came up with a stained cherry design with center speaker shelf, protruding media area with smoked glass doors, and self-closing storage doors and drawers. Bob Taylor is a true craftsman, and his team make exceptional pieces. The workmanship is outstanding, truly flawless construction and finish. We couldn't be more pleased with Bob and company's work and recommend them highly to anyone looking for fine quality cabinetry.

Angie and Bob put together for us our dream black walnut kitchen. We hired them after reviewing and…read morevisiting a number of cabinet makers. They created and delivered a piece of art. We ended up expanding our order with them for bathroom vanities and other items around the house. They were very responsive to our emails and phone calls and stood behind their product when we called them back to make some door and drawer adjustments.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Too expensive for the project. Bookcase cost me $30. Quoted $160 for the assembly. Too much $$.read more

I called on Christmas eve and got a call right back! They scheduled an appointment asap. Very…read moretimely,friendly and affordable quote. I will definitely be calling in the future if need be. Thank you Pat for your help!!

Eli designed and built a custom vanity for the kids' bathroom, mated it with a gorgeous granite top…read moreand backsplash, and a new sink. It could not have been any more perfect. Truly impressed with the quality of his design and construction, the respect he had for our home, and the price was quite reasonable. Absolutely perfect! I'll be happy to use Innovative Kitchen and Bath again, and refer them to all my friends and family and everyone on my town Facebook page.

We hired Handy Lou to do a total gut and remodel of our 1940's Cape Cod style kitchen and couldn't…read morehave been happier! He was very accessible, always in contact with us and quick to respond whether we reached out by phone, text, email, etc. His rate was more than fair, and totally transparent for all costs that would be involved. He really helped us plan and basically hand hold and walk us through the entire process from conceptualizing our options, where to buy materials, even color and design recommendations. He gave us an aggressive time window for job completion which was important to us with the Holidays looming; and he nailed it - finishing with time to spare. The work was absolutely meticulous, and the attention to details and small nuances make such a huge difference! He even went around to touch up and improve other details around the area not in the scope of the job; just because he thought it would improve the aesthetic and he takes so much pride in his work. This guy is a real artisan - not a laborer. He genuinely enjoys crafting beautiful work and it shows. Our kitchen came out mint - better than we even expected! In all honesty, he was so good at what he does we would be willing to pay MORE to have him work on our stuff than other contractors. I can't imagine using anyone else going forward. 5 star quality all around.

We had just finished a kitchen remodel in January 2019 (replaced all the cabinets, countertops, and…read morelights), but the floorman we'd contracted with had left us high and dry. We had subfloor and while we could have installed the new laminate floor we had, we'd have done a horrible job at it. Lou Gagne was highly recommended to us by a local business, many of whose employees had used his services. We gave him a call that evening. He came out to see us a couple days later and we discussed what had to be done. Install the laminate floor throughout the kitchen, dining room, and attached hallway, install baseboard everywhere but the kitchen, and install threshold where required. He said it would take two days and gave us a reasonable price. OK, so that's the background. Here's what we got. We got a perfectly installed floor, perfectly installed baseboard, someone who really enjoys his work (he sings to his boom box while on the job!), and he fixed some things that a previous contractor hadn't done right because it bugged him and only took a few minutes. The join between the living and dining rooms is perfect. My wife and I did the living room, and not particularly well. He matched the grout lines in the laminate perfectly. In the kitchen he got the laminate floor so close to the cabinets it looks like the floor goes under the cabinets. His idea of using gray grout was perfect as it matches the grout lines in the floor. These walls in our house are not square, but you'd never know it when you look at the baseboard corners. It didn't matter whether it was an inside or outside corner, in close quarters or not, Lou did it perfectly. He also screwed our subfloor down as it wasn't correctly nailed into the joists during construction in 1986. Can you say "squeak"? Not anymore! Lou also gave us some ideas of how we're going to do the backsplash in our kitchen and behind the stove, which we're going to take him up on as soon as possible. My wife and I trust Lou completely. When he says he can do something, he can really do it. Fair price, great work, and it really gives us pride of ownership in our home again. And at some point, we're going to find a figurine that represents what he can do and how well he does it, even if we need to design it ourselves.