I called Travis today planning to have him locate less expensive homeowners insurance for us. He…read moreasked specific questions about our current policy and took the time to explain the calculations. He assured me that we have the best available policy and ultimately he didn't get a new customer. However, he took the time to help me think through some aspects of our current policy that I could control the cost of and that resulted in a lower premium (for this coming renewal anyway). He may not have a paying customer, but for his honest expertise he has a customer for life when and if our current insurance companies changes our policy options (ie. hail/wind deductible %). Travis, thank you for taking the time to speak with me! I will reach out in the future to no one else should I believe we may benefit from switching companies.

Travis is your guy when you're looking for an independent insurance broker…read more I hadn't reviewed my coverage for home/auto insurance for price competitiveness in over a decade and decided to review it again. Travis gave me his honest opinion that my rates were well in line with industry standard, and pointed out that I likely wouldn't retain certain grandfathered perks if I were to switch. This shows a high level of dedication and professionalism, when he could have instead steered me to another company so he could get a commission.

Can you imagine an insurance agent helping you save money on your premiums while getting the just…read morethe right amount of coverage? Well, imagine no further. Dan was A-MA-ZING and I would strongly recommend him to anyone looking for Insurance. He will be my go-to for any further insurance needs we may have... thank you Dan! You are wonderful!!!!!

Dan was able to review our coverage, get us BETTER coverage and for LESS money. He gave us honest…read morerecommendations and made suggestions that made him less money, but they were the best options for me and my family. He's trustworthy and looking out for your best interests.

Rondy is fantastic! He offered the best home insurance quote and was very responsive and helpful on…read moreseveral occasions when I used his service. Other than that, as a former Israeli, I would always be more inclined to use the services of a U.S. Army veteran.

I was the victim of fraud. Mr Kilpatrick was misleading and dishonest. Because of his shady…read morepractices I was entitled entitled to a full premium refund plus some. Beware!

I was looking to switch Auto Insurance, and fortunately, I called Austin Insurance Group and talked…read morewith Dan, who is stationed at the Domain location. Dan went above and beyond to make sure I understood the auto insurance jargon and explained it in detail. If you need a company that will take the time to thoroughly talk through the information, please give Dan a call. He is amazing! https://www.aigtexas.com/

OMG, These people are amazinggg! They helped save me money…read moreon my Auto & Renters policy. They explained all the coverage's to me and helped me pick what was best for me. I highly recommend using Austin Insurance group as your Insurance Agents!

Joana is the best. She has a good knowledge and extremely customer oriented executive. She has…read morehelped in my home insurance and given me the best price. Thank you Joana. Happy customer

Don't go GEICO insurance the lady in round rock she is so rude behavior and don't know how to talk…read morewith customers they give best after 2 premium the raise your policy with out any reason just earning free money from customer

My experience with Lawhorn Insurance, in particular with John Moore, has been nothing but…read morefantastic. After an unfortunate lapse in payment for my auto insurance which was a first in over 7 years as a loyal customer of Progressive, I had my policy cancelled, and in turn my premiums tripled. Having talked to my then-insurance agent, I was told there was nothing I could do but find a new policy (with the new, much higher rates). Suddenly, I had no option but to look for new policies because of a mistake on my part, which my insurance agent should have warned me about. Having known John for years, I contacted him to see if there was any advice he could give me. He went above and beyond (keeping in mind he's not even my insurance agent!) to speak with progressive, discuss the issue, and after a stressful yet productive meeting, we were able to get my policy back up at the normal rates. He was with me throughout the whole process, expecting nothing back in return. John literally saved me thousands of dollars a year, when other insurance agents had no answer, or desire to help me. I will be happily moving my business over to his agency, and recommend anyone looking for a smart, an trustworthy agent, to do the same.

John Moore was recommended by my brother-in-law. I was looking to insure a 25 year-old vehicle that…read moremy current insurance wouldn't touch. Once I explained what I needed, John took the time to find the perfect type of policy for us. He saved us lots of money on a full coverage policy. John is very personable and gave top notch customer service. I definitely recommend his firm.

Becki is the best. I was referred to her from a friend of mine at church I think about 3-4 yrs ago…read more I'm a senior citizen, and sometimes we tend to forget/ blend things. She has always made sure to stay on top of my insurance to make sure that I was always covered. And always a pleasure to talk to while ( she) was taking care of the business necessary to keep me updated and correctly insured. She is a blessing.

When I had gotten my six month renewal for my auto insurance, I was floored by the amount…read more Considering I barely drive any more. So I decided to look around to see if I was getting the best deal. Jumped on Yelp for insurers in my area with high ratings. Went onto their site and filled in request for quote forms and waited. Out of five, two waited a week before sending me a follow up. One was rather high also. And two were very reasonable. Linda at this location not only send me a quote but followed up with a call to ask me a few questions. Those questions lead to a discount. After a couple more calls back and forward, my final cost was less than half the price of my current insurance. I gave them my credit card to cover my auto and home insurance. A few days later, I get paperwork to sign and decided to drop them off personally. Got to meet both Linda and Becki, very pleasant women. I will update my review after I make any claims

Shout out to Janet B. at Round Rock Insurance! She is the best Account Manager you can have. She…read morehas been my manager for quite a few years and each experience is better than the last. She promptly responds to all my request and treats me like family. Thank you Janet for all you do! Round Rock Insurance, you rock! Ronee G.

I switched to Round Rock-Whorton Insurance, when I bought my first home in Austin over 40 years…read moreago. I have never regretted that decision. I'm on a first name basis with our agent, and she has always been there to promptly handle any claims and answer any questions. With combined home, auto and umbrella policies, their rates are always fair and competitive. I would never consider using any other insurance company.

Morgan was a delight to work with. And very knowledgeable. He followed through on everything he…read moresaid that he would do. definitely want to give him a five star rating.

Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

Bel and the team at Heaton Bennett did an awesome job finding coverage for my niche business. I was…read morein a rush to bind a new policy and needed the usual rush on a COI as well. Bel was super helpful and the COI support staff were proactive and helpful a well. It's been a while since I've received a "concierge" level of service and it's great to know Heaton Bennett is willing/able to be that kind of partner. Highly recommend this team.

I called Progressive for an area agent, because one of the three policies that I was looking to…read moremove over from State Farm required an agent. Ray, and unusual man, picked up the phone. I told him exactly what I was looking for, and in all honesty, he acted like a total scam artist with regards to fees that they charge outside of the actual insurance cost I wanted a quote on from Progressive. He was very rude, and again, oddly dishonest. You should run from these kind of people.