I called Travis today planning to have him locate less expensive homeowners insurance for us. He…read moreasked specific questions about our current policy and took the time to explain the calculations. He assured me that we have the best available policy and ultimately he didn't get a new customer. However, he took the time to help me think through some aspects of our current policy that I could control the cost of and that resulted in a lower premium (for this coming renewal anyway). He may not have a paying customer, but for his honest expertise he has a customer for life when and if our current insurance companies changes our policy options (ie. hail/wind deductible %). Travis, thank you for taking the time to speak with me! I will reach out in the future to no one else should I believe we may benefit from switching companies.

Travis is your guy when you're looking for an independent insurance broker…read more I hadn't reviewed my coverage for home/auto insurance for price competitiveness in over a decade and decided to review it again. Travis gave me his honest opinion that my rates were well in line with industry standard, and pointed out that I likely wouldn't retain certain grandfathered perks if I were to switch. This shows a high level of dedication and professionalism, when he could have instead steered me to another company so he could get a commission.

Dan is really easy to work with and found me a great deal on house insurance. I highly recommend…read morehim.

Can you imagine an insurance agent helping you save money on your premiums while getting the just…read morethe right amount of coverage? Well, imagine no further. Dan was A-MA-ZING and I would strongly recommend him to anyone looking for Insurance. He will be my go-to for any further insurance needs we may have... thank you Dan! You are wonderful!!!!!

I was looking to switch Auto Insurance, and fortunately, I called Austin Insurance Group and talked…read morewith Dan, who is stationed at the Domain location. Dan went above and beyond to make sure I understood the auto insurance jargon and explained it in detail. If you need a company that will take the time to thoroughly talk through the information, please give Dan a call. He is amazing! https://www.aigtexas.com/

OMG, These people are amazinggg! They helped save me money…read moreon my Auto & Renters policy. They explained all the coverage's to me and helped me pick what was best for me. I highly recommend using Austin Insurance group as your Insurance Agents!

Rondy is fantastic! He offered the best home insurance quote and was very responsive and helpful on…read moreseveral occasions when I used his service. Other than that, as a former Israeli, I would always be more inclined to use the services of a U.S. Army veteran.

I was the victim of fraud. Mr Kilpatrick was misleading and dishonest. Because of his shady…read morepractices I was entitled entitled to a full premium refund plus some. Beware!

Charity is the best insurance agent ever. Extremely knowable, very kind and extremely professional…read more Someone give this girl a raise!!!! The absolute best!!!!

Vanessa has always been my go-to person with any business I need to conduct within the office. I'm…read morenot sure how many individuals work out of the Round Rock, TX office but she is usually by herself running things anytime I have called or come into the office. Phones, Walk-in Customers, Payments...you name it. She has always been kind, professional, patient and personable and that is definitely something I admire. Kudos to Vanessa for always being able to go above and beyond to get the job done. Thanks Vanessa!

Rob is amazing. I use Rollo insurance for my business insurance. Amazing customer service…read more Great pricing and very informative about my insurance needs. Highly recommend. Susan

From the owner: I have over 20 years of insurance experience and Rollo Insurance gives us the ability to shop your…read morepersonal, commercial, life and health insurance for you or your business.

Joana is the best. She has a good knowledge and extremely customer oriented executive. She has…read morehelped in my home insurance and given me the best price. Thank you Joana. Happy customer

Don't go GEICO insurance the lady in round rock she is so rude behavior and don't know how to talk…read morewith customers they give best after 2 premium the raise your policy with out any reason just earning free money from customer

I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

Friendly service and responsive. Have had auto and home policies through here since 2022.read more

My Mom asked me to post this on her behalf regarding the excellent service she has received thus…read morefar after changing her Nationwide Agency to the Felix Chavez agency in Round Rock. Her first in person encounter was with Samira and Brian was during Thanksgiving week. She went to their office around closing time without an appointment. Samira and Brian stayed late to get the information regarding her policies so that she could transfer agencies. After the new year my she wrote to Samira during the time that Samira was out of the office. My mom couldn't believe that Samira responded to the email by 10 am the morning she returned to the office!! My mom is very impressed so far with the curtesy and attention that the Felix Chavez agency gives to their clients!

Thank you Delanie for all your help. You did a great job teaching us. It is so hard to find…read moresomone who will take the time to explain in such detail as you did.