The office staff is HORRIBLE! Capital H-O-Double R-I-B-L-E!! They have three windows and only…read morehave one open. You will see them all chit chatting away without a care in the world. If you ask or tell them something they will ALWAYS do the opposite. I have seen Dr. Gruen- for over 10 years. He is an AMAZING physiatrist. He will do anything for you and although his visits are short and sweet he knows what he is talking about. On many occasions even my doctor has been appalled by the front staff. Each year I have paperwork to be filled out by dr. Gruen-. I just drop them off and he does them. This year after see him two days prior they made me schedule another appointment! I paid another $45 copay only to Walk in and dr Gruen- not know why I was there? He already had it filled out!!!! If you want a great physiatrist see Dr Gruen-but go to his Portland office. Steer clear of CCS!!

I have been over a week waiting for a referral !!!! Only to…read morefind out a student signed it making it worthless !!!! now still waiting !!! I would never never use this office !!!!

I can't believe the bad ratings. I have been treated with upmost respect. My regular Dr is great,…read morevery caring and thorough. I have always preferred a female Dr. A few times if my regular Dr was unavailable I did see a male and felt very comfortable . Everyone there treats me in a professional and knowledgeable way. I am very happy With the care I receive here. I highly recommend the Family Residency practice. PD

I had an absolutely wonderful experience with Central Maine Surgical Associates, specifically with…read moreDr. Cristan Anderson and her nurses. My experience with the office staff was great as well. They were easy to reach by phone and always answered my questions without delay. Dr. Anderson impressed me as extremely knowledgable, and gave me as much time as I needed to ask questions in our surgical consultation. She was warm, easy to talk with, and made me feel as comfortable as possible with the surgery that I needed to have. I felt very well taken care of by her and every health care provider I encountered throughout the entire process, both outpatient and inpatient at CMMC. Everyone was completely supportive, caring and on top of their role/care. I appreciated it and was so impressed! Many thanks!!

I personally contacted the office manager, patient services, and the president of CMMC with my…read moreexperience and received no response from anyone. So I'm now sharing publicly. My doctor referred me for Gastric Bypass surgery I was supposed to have my first appointment with the surgeon, Crystal Alvarez. I had cancelled my original appointment last year due to anxiety, fear and hesitancy. I had never called to reschedule the appointment until months later. I walked into the office and looked at my watch as I was walking in because I knew I was a little late, my appointment was for 1:00 and I walked in at 1:06. I drove over an hour to get there, it was my first time coming to this office and I had trouble finding the place, finding parking and following the signs of where to go. I suffer from anxiety and it often makes me a little off with my timing of things. When I walked in, the front desk person immediately referenced a sign that said "If you arrive more than 7 minutes late for your appointment, the appointment will need to be rescheduled". I said that I was sorry and I got lost and I hoped it would be okay as it was only 1:06. She left to go ask the surgeon if I could still be seen. As I stood there waiting, I had enough time to take a picture of the sign to show the date and time stamp of the photo, taken now AT 1:07. She finally came back at 1:09 to tell me that I couldn't be seen because of the 7-minute rule and that I would be banned because "I was a no-show for my first appointment" (that I had called to cancel). I told her I didn't know what she meant and I started to cry and continue to apologize and asked if I could at least speak to the surgeon myself because at this point, I felt like I needed to apologize directly to her. That was how bad they made me feel. She said no. I said that I didn't know what to do. The only thing she said was "don't give up all hope, maybe something will work out". Health problems are what lead me to the point of needing this appointment and those health problems are not limited to just my physical health but are also my mental and emotional health. Things such as severe depression, anxiety, trauma recovery, ed's, etc. Although I can only speak for myself, I think it's safe to say that I'm not the only person who is struggling with these issues and I feel not only sorry but also concerned for the other new patients who happen to find their way into that office and expect to be met with compassion and encouragement but instead are turned away and made to feel less than human which is already something that people with weight problems feel consistently on a daily basis. I would equate my experience to reaching my arms out looking for humanity or some empathy and being met with emptiness. I left the office visibly crying and I went to my car and continued to cry and I started to spiral with thoughts like "I really am a bad person. If I had only walked a little faster, I would have only been 1 minute late or maybe I would have been right on time. This is my fault and I deserve what happened". It wasn't until I called my actual doctor's office associated with Maine Medical Center and explained to them why I wouldn't be able to continue with my bariatric plans. I told them how sorry that I was and she stood up for me and said that I didn't need to be sorry and that it was inexcusable and terrible treatment. Speaking to that sweet person on the phone was the only thing that started to console me and I'm very thankful for her. I now receive phenomenal care from Maine Medical Center.

I have had my baby girl scheduled for appointments here for the past two years, just check ups and…read morevaccines, I haven't had any issues other than they are short staffed as everyone is at this time so it is y unfortunately expected. Their on call drs for baby care questions are always prompt and helpful. This particular area of cmmc has been doing pretty well from what I've experienced under the circumstances, though I've needed minimal care for my child so expected appointnent are still going well here.

Customer Service at Central Maine Family Practice is the same at all CMMC locations, it is…read moreterrible. You can't get thru to them on the phone, they don't call you back for hours and you can't get the information you need. It took me over a week and several calls just to get a prescription refill. I love and have had my Doctor for many years but the policies and procedures and training of support staff has me wondering if I should go somewhere else.