The staff always seems to want to get rid of me by having a nurse come out and have me seen in the…read morewaiting room before I can be seen. When they're busy, they say they're not accepting patients and sending people to the ER that has a 4-6hr wait time.

I'm here with my husband and this far it has been a terrible experience…read more We got here at 5 and were told we could be seen at 6:15 so we grabbed a bite to eat. At 6pm we set in the waiting room watching everyone hit us being called back. It was not explained that we would need to check in, which was unfortunate. He was asked to leave a urine sample, and the bathroom was located in what sounded like the most happening place in town - which of cour The woman who took his vitals was an absolute delight, but the NP Fiona has the bedside manner of a box of hammers. They ended up sending us on our way with no diagnosis, no medication, nothing. ...so much nothing, in fact - that they all left with us still inside. YOU READ THAT CORRECTLY. We came out of our little room to find all of the lights in the lobby and hallway shut off and the doors locked. Good stuff.

Fantastic, attentive staff. Always, always personable and so kind and caring. If I could give 10…read morestars I would. My family always uses this location for anything that pops up instead of trying to get into our PCP. The online place-holding is perfect and works so smoothly. Breanna and her sparkly Crocs never fail to put a smile on our faces and Jake is a welcome, familiar sight. And Jared gives fabulous, friendly, knowledgeable care! I just love this crew!

I was in desperate need of an X-ray because I thought I broke my foot. They are within an easy 8…read moreminute driving distance to our hotel in South Portland and they were open until 8PM. It was after 5PM, with no options that were very close to where we are staying near the mall. I'm so glad I called them. They were great. Everyone I dealt with from the administrative rep to the medical personnel were kind, patient, and knowledgeable. It was a cheerful facility, clean, bright and plenty of parking. Even though I did leave in a boot and on crutches, it was a positive experience. Highly recommend them!

We had to take Kris to emergency department. Amazing today was the slowest I have ever seen. Most…read moretimes you have to wait hours on end. Not today Kris was escorted in and out the door after testing within 3 hours. A miracle I say.

Had surgery on 6/23/25. I had the best care from admissions to nursing staff. I cannot thank them…read moreall enough! It certainly makes postoperative recovery that much easier!!! Thank you all!

DO NOT EVER GO HERE!!! I WENT HERE FOR YEARS DUE TO MY SEVERE MENTAL HEALTH DIAGNOSIS! Had a great…read moreexperience UNTIL I received a email my dr put in his "30 day notice" and quit just leaving all his mental health patients with no time to establish a new doctor. which the dr had been gone from the office before then. He couldn't even take the time to reply to a simple email, phone call, text.. NOTHING!!! he just up and quit!!!! how scary and dangerous for patient's. The wait lists are months/years to even get in a new doctors office.. the letter wrote stated they would make sure patients atleast had a 90 day supply of refills for their medications, THEY DID NOT DO THIS & LEFT MENTALLY ILL PATIENTS TO POTENTIALLY DIE AS THE MEDICATIONS ARE EXTREMELY DANGEROUS TO BE ABRUPTLY TAKEN OFF!! THIS IS SO MORALLY WRONG & SAD TO DO TO ANY HUMAN!!!! THEY NEED TO BE SHUT DOWN!!! How can any doctor's office legally do this?? I'm seeking legal advice and waiting to hear from the board of licensing. save yourselves the pain, scared of the unknown, extremely scary and heartbreaking experience!!!!!

An old school doc, in a good way. By which I mean its literally just the doctor, no giant system to…read moremaneuver. So rare its nearly a unicorn at this point. The only one who was willing to help me with my back injury same day after half a day of calling around. Would happily revisit.

This place is great. I had been suffering all last week with a cold. I was up and feeling miserable…read moreat 6AM Sunday, so I made an appointment with the local AFC Urgent Care for 8:30. I got there at 8:20 and they saw me immediately. I was tested, treated and sent home with a diagnosis in about 30-45 minutes. They even sent an electronic prescription to the local CVS for me, as it turns out I had bronchitis. Everyone at AFC Urgent Care was friendly, polite and professional.

Staff: friendly, helpful, attentive, professional, caring…read more Many of the local healthcare providers associated with a major hospital should study your playbook. They could learn a lot, both professionally, courtesy, and respectfully from the way you treat clients WELL DONE. KEEP UP THE GREAT WORK!!!

This doctors office was extremely easy to become a new patient at. Not only was the woman who took…read moremy call very kind, but she also was very helpful and made the process quick and easy. Right away, she emailed me a form to fill out to switch my medical records over to. The form took a short few minutes. The next day, I called and made an appointment for the following week. The best part is they offer primary care services, dental, and mental health care. I am excited to start My care and new journey there.

I never think to leave reviews for urgent cares/ERs/doctors, but after an extremely disappointing…read moreexperience elsewhere recently I thought I'd leave some love for this walk-in care clinic. A few years back I was getting sinus infections all of the time. When you know you have one, you know. Before I knew about the joys of telemedicine (it's so convenient to just tell someone over the phone your symptoms, the color of your phlegm, and exactly what antibiotic you need to get through the extreme discomfort of a sinus infection; which, if you've never had one, feels like your face is being kicked in), I came here. The wait time was what I thought it would be: around an hour or so. It was relatively quiet when I came, the waiting room was clean, and the interactions with each staff member was nice. I was brought to a bed where a doctor saw me almost immediately. I explained to him that I got sinus infections a lot and I believed I was on the verge of getting one, but really wanted to take care of it ASAP, since I was getting ready to do a bunch of international travel. He took a flashlight, held it against my cheeks, and said, "Yep, you definitely do." (Apparently this is called the transillumination test: the sinuses are supposed to appear hollow and have a reddish glow; if infected it appears opaque and the light doesn't shine through). He was friendly, funny, gentle, patient, and made me feel seen and heard. Now that I can use telemedicine through my employer, I'll probably just keep doing that. BUT if they were to suggest I needed to see someone and my PCP wasn't available, I think - for the Greater Portland area - this is where I'd come back to!

I want to echo concerns that this facility is not transparent when it comes to billing, and…read moreadministration is not helpful when following-up. In my experience, they seem more focused on responding defensively to patient concerns than addressing patients' medical, testing, and billing questions over the phone. It's also alarming to see how argumentative their responses are to negative reviews on platforms like Yelp and Google. Publicly airing details about patient situations instead of working to resolve issues and provide patient-centered care comes across as harmful and unprofessional. While there may be providers and staff who genuinely care about their patients, I have not encountered that in my experience. If CIH reads this, I hope they take it as an opportunity to reflect and improve.

The worst care I have ever got. Rude staff and incompetent Dr's. To add they do fraudulent billing…read morepractices and were know for this by many. I do not recommend this business at all.

The care was brief, but good. Once I checked in at the window (my driver and I) waited for close to…read morean hour, then the nurse called me in to go over my record then I was sent back to the waiting room where we waited for at least another half hour to an hour. When I was FINALLY called in the actual emergency area, I was directed to a gurney in the passageway in front of a nurses' station where I had to wait some more time, about 20 minutes or so before seeing a very nice doctor, very briefly. He unwrapped my hand & commenting that the person who cleaned and treated my hand did a very good job bandaging up the wounds.

I'm just not sure of this place. I know that it's faster than the ER, but not by much…read more The time it takes isn't what bothers me though. When you check in, it is usually with a really cheerful person. Then you are called back by a moderately friendly nurse? CNA? Not sure which and they bring you back. The last time I was there I watched the nurse play on Facebook for 2 hours while we waited... for check out papers. That's it, check out papers. Also, the female doctor there- always makes a snarky comment to me. Once she said that she could not believe that I drove my daughter there and didn't get an ambulance to the ER (my child is 15 and fell during practice- she had a mild concussion) I told her that I didn't know, the coach said to go there. Other times the comments have been more along the lines of- this is something her primary doctor could attend to. I am not an idiot, but sometimes my doctor can't squeeze us in. This last time- my daughter fell at practice and her doctor told me to go there (I called her first). When we arrived it was a male doctor that ordered X-rays and then the shift changed. Here she is again- this time she says, "you must want your child to have cancer in her 40's. You really don't need to get an X-ray of everything." I again am not a doctor, I didn't order the X-rays. Needless to say, I'm not going back. I'll drive to the one in Yarmouth or take my chances in the ER.

1130pm, Friday night visit to ED for severe pain from what turned out to be a kidney stone…read more.. received wonderful and prompt care from nurse Sandy, Dr. Stevens, and CT technician (sorry I missed her name). I'm thankful and grateful to them all!

All of the staff are great. Everyone does a good job. However much like our country the leadership…read moreis a problem. ALWAYS itemize, read and understand EVERYTHING on your bill from Mercy. If you see a charge with no description do not pay it until they tell you what it is for. Mercy is constantly getting in trouble for double and false billing. My recent bill had $16k for ( ) blank. They also tried to charge me for the work my surgeon did, who already charged me for his service.