I am fairly sure Costco's optical department is owned and operated by the optometrist and she is…read morequite capable of diagnosing whatever changes your eyes have made over the years and providing you in new necessary optics! Should get you in and out as fast as she can while offering you (the valuable Costco members) savings!

I just had the best customer service! I was desperate to find a certain frame that was…read morediscontinued. When our customer service representative (not sure of her title, should be godsend) Debby Hubbard called me back several hours later to tell me that she found a pair at the last place she called. Then she added, is tomorrow soon enough? Wow! I have had my faith restored in great service!!!!

The dr was amazing. It starts with the staff calling to confirm and checking ins. They were so…read morefriendly and kind. Then when you come in they were so polite and friendly. They took me back and did all the measurements. Then they put me in a room for the dr. He comes in and gets a full history of my eyes. He took such care of me he went nice and slow to set my script. He also explained what my issues are and was. I can't say enough this man is amazing. I recommend him. He was just an exceptional Dr. Amazing Also Mei was very helpful in finding the right glasses. As a matter of fact the whole staff helped me pick my cute new glasses. I am so glad they all were so helpful. Every team member was a team player. They all were so kind and helpful

Dr. Herba is the best! Great Dr. He was very good with my grandson, G! And Karen was such a great…read morehelp. It was awesome of her to spend a lot of time helping him and me decide what to get in glasses as he is not a fan of wearing them. But with everyone's help, we got it all figured out thank you so much!!

Dr. Strasser is awesome, very knowledgeable & efficient explains your conditions thoroughly takes…read morehis time examining your eyes suggests different options also his office has an amazing staff its run very nicely!!

This was my first time I visit the store. Me and my husband went there with prescription…read more Experience was very pleasant and friendly.Selection of eye frames are big.We just picked up our glasses and very pleased with the results. Will definitely come back next year.

Friendly staff! Everyone was on time with my appointment…read more Yes I needed a mask... but that is expected with any medical type of place right now. Had a quick eye exam and had my right eye checked out as I had some spots on it that were irritating me. Got it all handled and I am good to go! No complaints!

Everything. Love Dr Joe. Office staff very professional and knowledgeable. I've been going there…read morefor many years.

Saw a person just out of ophthalmology school. He noticed the beginning of a cataract that I know…read moreabout and immediately suggested surgery. No! I can see fine; I just needed an updated prescription. Clearly he was looking to make money and not recommend the best thing for me - his patient. We Went through all of the steps and the prescription he gave me isn't correct. I don't know if he wrote it down wrong or what but the script is wrong. I have been to this practice for several years and all of the providers I saw previously were outstanding. I think it says a lot about the practice that all of those other ophthalmologists have left and only newly graduated, inexperienced ones are there now. I am not going back.

We've been regular customers for several years... even back when they were in the small office down…read morethe street, and we've had great experiences with them. We've worked with both Dr. William and Dr. Elizabeth Atkinson and they are both patient and through with everyone in our family. They have an online portal that keeps all our info, prescriptions, and bills in one location. They also use external sources to make it easy to automate your contact lens purchasing. We will continue to stay loyal and hope that COVID doesn't impact future visits.

EXTREMELY RUDE young manager name Catie Vargas. Went in with a few questions about a potential gift…read morecard with ordering my contacts. Gave lots of attitude right off the bat and would not listen to anything I had to say. Telling me I should have known I needed a rebute and she said "how would I know?!" That's your job hun. Took calls in front of me. Got so bad her coworker looked at me and mouthed "I'm sorry". I also got a video of her talking to me disrespectful. Terrible experience.

i had an eye exam and prescription made for glasses and sunglasses June 13, 2023 from Target…read moreopticalAlgonquin, IL; returned in 2-3 weeks due to blurry vision with new glasses. The doctors reluctantly did a second eye test- received a slightly different prescription that was also not right! I felt dismissed and treated poorly.The dr was rude to me, I will never go back. fast forward to 8 months later new doctor, (not Target Algonquin ) eye test and prescription drastically different; I can see now! Stand strong and share when you feel the glasses being delivered are wrong!

Really rude people I have problems keeping my eyes open for the puff machine and the doctor came…read moreand really rude and say that's he's problem if he want to refuse.

If I could give this business 0 stars I would. Very rude girl at the front. Dr. recommended I see…read morea ophthalmologist. And it was a Saturday near 12 pm. They tried calling to get an appointment, when it became apparent that there was going to be no answer instead of giving me the number to call myself the lady stayed on the unanswered phone for over 20 minutes. Letting it ring and ring. When I asked to get the phone number myself she told me no the doctor told her to make the appointment. I was charged for a visit that day and they did nothing for me. I did not get any prescription to get new glasses or contacts and was told they would adjust the price when I came back in after seeing the ophthalmologist. I saw the required doctor and went back in and instead of adjusting my appointment amount they charged me for another appointment. I will never return to this establishment again. the girl at the front desk has 0 customer service skills and should not be there.

Best eye glass place in the area. Knowledgeable and courteous staff. Always explain everything…read more Much better then anywhere else!!

Never go here!!! They do not take care of their customers at all! I decided to try them for the…read morefirst time for a new pair of glasses. Had a frame picked out but they only had it at the mchenry store so they were going to transfer it and they said when it got there after a couple of days they would send them out for the lenses. I waited over two weeks and called them to find out there was no order! They said they showed they had a hold on the frames but they were discontinued and they had inventory so they pulled them even though they were reserved for me! Just said I need to pick out different frames. No I'm sorry and no call! Never going here again!

Dr. John is very attentive to your needs he listens very closely and solved all of my questions and…read moreconcerns I always feel like I have been well taken care of and nothing was left out as well as the whole crew was constantly reminding me they are always there if I need an adjustment or with any questions/concerns I may have forgotten I always leave there thoroughly satisfied and well taken care of!

Go somewhere else. Not worth your time because they don't respect it. Been here 2x for my annual…read moreexam. 30+ min past your appointment time. Didn't say, ok we will see if they dr can see you now. Old equipment. Odd location/entrance from the road. Too many other places as options. Will try something new.

What a horrible location. I had a medical eye exam scheduled for this afternoon. I called while…read moreon my way to make sure all was well regarding the appointment. When I get there I'm told the medical eye exam would need to be rescheduled. If they don't respect human beings I'd imagine they don't respect their eyes. Maybe I got lucky they cancelled my appointment last minute.

i went to get my eyes checked since my vision changed. when i got my glasses back i couldn't even…read morewear my glasses i couldnt see at all it was blurry and made me feel dizzy. i went back in they rechecked everything and redid my glasses. but it came wrong. i also came in again because my eye were infected. but the dr said its a blocked tear duct. it didnt go away until i got a 2nd opinion. i needed antibiotics. and that new place rechecked my eyes for my prescription. My prescription wasnt even close to what i got.