I have been to RAYUS in Palm Beach Gardens several times for X-rays. The only problem was finding…read moretheir location. Everything else was great. I rate them highly.

I am extremely disappointed with the service I received at RAYUS Radiology. My appointment was…read morecanceled without any notification, which was very inconvenient and unprofessional. When I tried to speak with the manager about the issue, her behavior was unacceptable. Instead of listening and helping resolve the situation, she laughed while I was explaining my concerns and made me feel disrespected in front of other people. She even walked away while I was still talking, leaving me speaking to myself. A medical facility should treat patients with respect, professionalism, and empathy. Unfortunately, my experience was the opposite. I hope management takes this seriously and provides better training to ensure other patients are treated with the respect they deserve.

I returned to this business for an MRI as a repeat customer. I had a 4:30 appointment I was asked…read moreto come in at 4:15 to fill out paperwork much of which I filled out the night before. At 4:45 I asked the pleasant young woman at the front desk how my appointment was coming along , she went in the back to check on the progress and came out to tell me it was going to be 45 minutes before they could see me . Really you want me to wait an hour and 15 minutes for an appointment to be fulfilled. She asked me if she could book me for another time, I asked she good book me at another establishment cuz that's where I was headed. BUYER BEWARE!

Advanced Diagnostics Group on Burns Rd in Palm Beach offered us friendly and courteous service. My…read morewife needed a MRI and we are able to be seen within 2 days. We were in and out in less than an Hour. They also have late hours. The place is very clean. Parking is not an issue as they are located in large complex of medical offices.

Very kind staff, and minimum wait times. I was at ease during my exam and the staff did everything…read morepossible to make me feel comfortable. Truly caring and compassionate care, with top-level professionalism! Thanks PB Radiology!!

They were far superior before TGH took them over. You didn't have to wait 3 months for a mammogram…read more They didn't do tests without insurance approval. I had used them for over 10 years since I've been in Fla, but now I'm thinking of leaving them.

Called to ask about an X-ray said technician breaks for lunch at 12:30 and returns at 1. I ask them…read moreif I get there before 1 will I be waiting long. As I have 2 co workers that are not in today and I was pressed for time. I arrive to the facility and see 17 people in the waiting room. So I ask is everyone waiting for an X-ray. The woman at the front desk says you are the only one for an X-ray lo and behold 40 minutes later every person in the waiting room was taken in for their appointments. now I have to ask the question when do you think I will be taken in? Oh just a few more minutes. 7 more people who arrived after me are now taken in as well. totally clueless staff zero communication and not a care in the world. STAY away because upon return to my office I now heard the same story from 2 other people that I know. Awful facility very unprofessional. people Looking for good care in florida. Beware.

horrible customer service. waited to the same day to tell my my appointment was canceled due to…read morenot getting prior authorization. if i didn't call, i would of drove there to tell me it has been cancelled

Buenos días quería informar que tenia una cita para las 10am el doctor no estaba y estuve…read moreesperando horas no recomiendo ese lugar el doctor no es puntual

I would give a zero but that's not an option. I don't know about the doctors there never got to see…read morethem. But let me start by saying when I got there which I was early because I knew I would have to fill out paperwork. Appointment at 1130 got there at 1110. I signed in ok fine. About 15 minutes I was asked for my license normally when asked for an id they give me paperwork to fill out nope another 15 minutes go by and finally the woman behind the desk gives me stuff to fill out. I fill it out and went to give it back and no one seems to be back there. Why you ask because they were in the back with a woman laughing and chatting up a storm. So I leave my stuff on the desk. I wait and wait my paper work is still in the same spot. Finally someone comes back and I let her know I finished she says thank you and walks away leaving the papers in the same spot. Every once in a while I check to see if it has moved nope still in the same spot but this time garbage was on top of it. Finally the lady that was chatting in the back with the staff has come out to check out and yet still chatting showing pictures on her phone. But yet my paper work hasn't moved. Lady leaves and my stepmom gets up and asks how long is this going to take mind you I've been there for over an hour. The lady behind the desk says it's going to be after the lady that's before me. Yet my paper work is still there not moved garbage still in it. I can go on and on but the staff here is ridiculous. Very unprofessional and rude

An amazing experience! My most recent visit to Beaches Open MRI was once again exceptional. The…read morefacility itself is beautiful very central with state of the art equipment and scans. An exceptional staff that are very helpful, extremely professional and pleasant to deal with. I highly recommend this facility to anyone looking for a first class experience. Teresa F.

I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

My husband and I have had a variety of diagnostic scans at various DCA locations. My experience…read morehas always been positive. The staff is always friendly, courteous and very polite. Occasionally I have to travel to a location further from my home because a scan may not be available or done at the closest location. But no matter what, I have always gotten great service and they always seem to exceed our expectations.

I Went to the PGA Blvd. location yesterday...I do not recommend it! i have been to Wellington, if…read moreneed be, I'll go back there, but never again to the PGA Blvd. location.

Doctor Riley is outstanding, and if I didn't like her I would look for another physician. The…read moresupport staff leaves a lot to be desired. I had what I thought was my two year checkup because I was notified by OBGYN via text telling me it was time to make my routine appointment. When I called to make the appointment, I was told that it was too early to book, and that I should call back in two months. When I called two months later I was given an appointment for two weeks later. On the same day, I called and left a message for Dr Riley's PA to renew my script for HRT cream and I included the script # along with the pharmacy phone number. Since my prescription had no refills left, and my HRT cream container had broken, I did not expect an issue refilling the script before my appointment in two weeks time. Doctor Riley's PA called about the HRT cream informing me that Doctor Riley would not renew my prescription until she saw me first. When i explained that my appointment was not for two more weeks and that I was concerned about the side affects I would have in not applying the cream daily as prescribed, the assistant said that Doctor Riley will not renew the script until I was seen. She said that the HRT cream that I was using was never prescribed to me by Doctor Riley. I told her that I didn't call in the prescription. She' was, in my opinion, very unpleasant and was clearly not wanting to be bothered with trying to help straighten out the mess. After all of this. I received a bill for The office visit. As a Medicare patient you are entitled to free wellness visits every two years, so I've never had to pay and did not expect to get a bill. However, I did receive a bill for the visit. I called the billing department and was told that because I made the appointment before the two years that Medicare would cover, Medicare denied the claim. I told the billing department that I made the appointment based on their notification they sent to me. Her reply was that it was my responsibility to know when the two years had passed before making my appointment. I said I received notification from you to make the appointment twice. My problem is that I was out of script refills and I couldn't speak with the Doctor to get the refill. Now I'm responsible for a bill that I would not have if it were not for mistakes made by the staff of OBGYN of the Palm Beaches. When I asked the PA to check with the doctor again, her answer was no, it was confirmed by doctor Riley not to renew till seen. . She said Doctor Riley had never given me that script and would not renew until I was seen. I said I'm not crazy, I did not call the pharmacy and call in my own prescription. She said they had no record of the prescription that I was using and refused the refill. The same day, I went to Gardens pharmacy and had them fix the cream HRT container that I dropped so that I could at least have a few more days of the cream before my appointment. While I was at the pharmacy, I asked the pharmacist the date and the name of the Doctor that called in the script for me and she said it was Doctor Riley's office.

I had been seeing Dr. Laura Weston for a couple of years, however, I will not be going back. I had…read morean appointment for my annual exam and she was over an hour late, leaving me sitting in the exam room for 40 minutes. I finally got dressed and left. I made a second appointment and she did the same thing to me. I was in the exam room FREEZING for 45 minutes. So again, I got dressed and left. I ran into her in the hall on my way out and she said "if you have an appointment that is not the first of the day you have to expect to wait". Sorry, being left naked and cold in the exam room is not an option!

I was expecting the usual crowding and long wait associated with…read morefacilities of this nature and still can't believe the prompt, no hassle, friendly and professional care I received. This facility deserves five gold stars !

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