Honestly, I do not know if they're any good or not. I went in looking for someone to talk to about…read morewhat I needed. I was greeted by a huge monitor screen with a talking man. I asked to speak to a person. He claimed to be a person. He refused to come out. Sorry, I don't facetime inside of an office. If you can't walk to your reception desk, that tells me all I need to know. Not impressed at all.

This place is the worst in terms of communicating with college kids about their rental agreement…read more My son needed storage space for one month and now ends up having to pay for 3 months for some reason in the fine print. Sad this place would do this instead of working with people.

I recently needed a storage unit fast and these people were especially helpful. They helped me…read morefind what I was looking for, explained everything, and answered all my questions. The unit was clean which you do not see from many companies. The people made this stressful situation a little less stressful.

From the owner: New Mini Storage Center located in Conway, Arkansas at the corner of Hogan and Dave Ward Drive…read more Great Rates, Safe, Clean, Advanced Security and ready for you!

Great experience, they didn't let me leave until I was satisfied with the size of unit I needed!!!…read moreAlthough it was a busy day, everything went smoothly.

From the owner: At Budget Mini Storage, we offer drive-up storage units for rent to allow for a convenient self…read morestorage experience for our tenants. Park directly in front of your storage unit door and load and unload with ease. You won't have to worry about long storage hallways to get to your unit or moving items up and down sets of stairs. Need to rent storage units in Conway, AR, on the go? Our online rentals allow you to conveniently rent self storage wherever you are through our website. Or visit our in person office at 12711 MacArthur Drive, North Little Rock, AR 72118.

I broke down right outside of their parking lot. managed to push it into the lot. scheduled a tow…read moreto come and get it, left a note on my truck. Got a rather rude text message saying I was going to get towed if I didn't come and get it. My note I left stated when I was coming to get it (less than 48hrs the truck would be there). had to scramble to find a last minute tow so I wasn't towed somewhere else. I parked it out of the way and NOT in any of their parking spots. there are 2 sections that are like a "drive through" to another lot but there is no other lot if that makes sense. that's where I put it. No construction, not blocking the road or any thing like that. Won't do business with someone who can't give grace to someone who broke down, left a note saying when I was going to get it towed and left my contact info. it's not like it was abandoned with no info given.

From the owner: Locally owned and operated, Cubby’s Self Storage is a new, state-of-the-art, climate-controlled…read moreself-storage facility on Dave Ward Drive. With flexible month-to-month leasing, secure 24/7 access, and an easy online reservation system, storing your belongings has never been easier. Cubby’s proudly offers discounts for students, military, veterans, first responders, and seniors. Visit CubbysSelfStorage.com to learn more!

Tammy did a great job switching my storage units when I needed to downsize. They have always been…read morehelpful on any questions or issues.

Yes, Absolute Storage was doing fine at first until I had water damage in their new building when…read moreit would rain my storage building flood With water.I had rental insurance then the insurance denied me. They did not pay me for the loss of all my merchandise. so don't get rental insurance it's a rip off at the end of the day they will not pay you. I had to rebuy all of my merchandise. Very upset with the company.

They heavily advertise that their cameras and gated access makes their site secure, but apparently…read moreit's not. The recent break-in at my unit, which the security cameras missed because they weren't covering my area, just shows how poorly things are handled here. To top it off, not only did the cameras fail, but I also found out that they never gave me the information about self insurance, that was supposed to be provided when I rented the unit. As a first-time renter, I had no idea I could get my insurance. The thieves took about $8,000 to $10,000 worth of stuff. If the security was solid and they had told me about insurance, I might have had a chance to recover some of it. It's frustrating that I found out they didn't provide the self insurance brochure at the time I rented the unit, or inform me that my unit was not covered by video. On top of that, I forgot to lock my unit during the chaos of going back and forth to move things into storage. I trusted that IF anything happened their cameras and gated access would help deter a break-in or at least assist in providing proof help out the police. To make matters worse, they acted very nonchalant when we informed about the situation. They didn't even bother to call back when they said they would when they got a chance to look at the cameras (which took a couple of days). The complete lack of professionalism is appalling. I'm really disappointed with the lack of security and responsibility at this mini storage place. The recent break-in at my unit, which the security cameras missed because they weren't covering my area, just shows how poorly things are handled here. They heavily advertise that their cameras and gated access makes their site secure, but apparently it's not. To top it off, not only did the cameras fail, but I also found out that they never gave me the information about self insurance, that was supposed to be provided when I rented the unit. As a first-time renter, I had no idea I could get my unit insured. The thieves took about $8,000 to $10,000 worth of stuff. If the security was solid and they had told me about insurance, I might have had a chance to recover some of it or get compensation. It's frustrating that I found out they didn't provide the self insurance brochure at the time I rented the unit, or inform me that my unit was not covered by video. On top of that, I forgot to lock my unit during the chaos of going back and forth to move things into storage. I trusted that IF anything happened their cameras and gated access would help deter a break-in or at least assist in providing proof help out the police. To make matters worse, they acted very nonchalant when we informed about the situation. They didn't even bother to call back when they said they would when they got a chance to look at the cameras (which took a couple of days). The complete lack of professionalism is appalling.

I am a new renter & I almost feel bad about only giving them 3 stars because the staff is super…read morenice & their facility is so clean & new, very nice looking! Great security too but I had 2 things that popped my perfect bubble last minute. As I'm signing the paperwork I'm told there are gate hours (6a-10p). For me, that's a huge problem. I was told that 24-hr access could be arranged for an additional fee per month & it didn't seem like it was something that was ok. #2 Didn't know till I'd decided to rent that I would pay for the days remaining this month plus next month's rent & a service fee of $5 upfront! Wouldn't have been bad but the info seemed very last minute & I probably would've made other choices had I known before on either. But everything else is top notch when it comes to Mark's

The female packer had the WORST attitude and was covered in cigarette smoke. Trying to settle a…read moremiscommunication and she just jumps to that she's just going to leave (in which they did...thank Jesus). Ultimately we had to have a Travel Management Representative come out to settle the whole situation. As they were leaving I still had to sign for the boxes they packed and the inventory wasn't even full filled out... they packed 3 boxes and only 1 is reflected on the inventory.

Update from 1st review Wardrobe delivered and I was not…read morecharged an additional fee.Individuals that delivered were professional hardworking and courteous.

2/3 of everyone's things were GONE…read more Me and 3 other Hendrix students decided to split a unit. We opted for a combination lock so we could get into the unit whenever we wished, independent of each other. We used it from December - August. In December, a couple of days after the unit was in use, there was no lock on the unit. I purchased TWO more for added security, with no help from Downtown Self Storage. One of us visited in May, and both locks were gone, and our bikes were gone. Downtown Self Storage did NOT reimburse us for a lock, and did not give us one of their locks for free. I was very disappointed. The man we talked to was a much older man. I called him up in May after the second break-in, and he put a lock on the unit until August. In August, he said he did not remember when I called in May. He said he was old, and didn't have good memory. As if me or my friends cared -- our stuff was gone, forever. My yoga mat, my lamp shades, my friend's luggage with cash and checks in it, multiple boxes... I gave him two dates, spanning around a month and a half, for him to check the camera footage. He said he would, and get back to me. He never did. I followed up in August, and he said the footage probably would have recorded over itself and he could not find it. Oh, what a helpful man, isn't he? SO, there is no security at Downtown Self Storage. No one checks the security cameras. No one cares about your possessions, and they are not motivated to help you. Try Waller Security Storage instead.

These idiots have no idea what they are doing. This is by far the most unprofessional company I…read morehave worked with in a long. They don't except check ins after 3pm!!! Hahaha that'd he fine if they didn't tell you to call after hours. After about 8 times going to voicemail, they started screening the calls. F***downtown storage conway

I had a major emergency they fixed my situation in 4hr. I have them down for any moving situation.read more

I hired All My Sons on February 14th to move me from my 2 bedroom apartment to a nearby storage…read moreunit, and my experience was beyond frustrating and unprofessional. When I booked, I was told the hourly rate would be $135 (discounted from $149), plus a 12% service charge, and that my starting total would be around $300 before they even began. I was very clear that I did NOT need any packing materials because I already had my own boxes, tape, and supplies. I was quoted $486 for two hours including the service charge and paid a $100 deposit. The movers were scheduled between 8:30-9:30 AM but called at 7:30 saying they were on the way. Once they arrived, my paid time started while I was made to go through paperwork that should have been handled beforehand. The two movers, Thomas and Xavier started at 8:50. At one point, Xavier literally stood there watching Thomas struggle with my bed frame, and when I asked him, "What are you doing?" he replied, "Looking." That alone speaks volumes about the lack of teamwork and professionalism. Around 9:20 AM, I received a call from a company rep asking, "How is it going?" At that point, nothing had actually been moved yet -- they were still wrapping my couch, which I never requested. I didn't make a big deal out of it because it had only been about 45 minutes into packing and I didn't want my dissatisfaction to impact how they handled my belongings, so I simply responded, "It's going." In my bedroom, nearly an hour was wasted trying to take apart my bed because they didn't bring a drill -- basic equipment for dismantling furniture. What makes it worse is that after spending all that time on it, the bed was still left sitting in my apartment, along with my dining table, gaming chair, several boxes, and other items. I now have to hire another company to finish a job that should have been completed. Luckily I packed my own kitchen up even though they offered a free kitchen pack! They would have never gotten to it at the rate/speed they moved . Without telling me, they left my apartment and went to the next stop while I was still packing. The stop was less than half a mile away , they were supposed to drop a bed off and reassemble it. Because of all the delays/lack of urgency , the bed was only dropped off, not set up. When we arrived at the storage unit, I was told my balance was $861, including $135 for materials I specifically declined. I didn't argue -- I simply reminded them that I had already said no to materials and was told I wouldn't be charged. They removed it, bringing the total to $756, which is still far beyond what I was originally quoted for incomplete work. Nearly $800 for incomplete work. No sense of urgency at all! I should've have had a camera rolling but I didn't think that would be necessary. What upset me the most was the lack of accountability. I didn't receive a single apology, thank you, or acknowledgment of the inconvenience. Instead, Thomas got on the phone with someone named Holly on speaker, saying he needed to be paid for all his time. She giggled and said, "I got you, you're good," as if my concerns didn't matter at all. This experience felt disorganized, slow, and misleading from beginning to end. I will never recommend this company. Oh and I decided to take a picture of Xavier after about the 3rd time I walked in and he was on the phone.. I'm not a hard person and I hate babysitting grown people but I guess should have told them to leave the phones in the car and move with urgency!