My husband brought my daughter because she was coughing a lot. He said the nurses and doctors were…read morevery nice, professional and very attentive to her. They gave her steroids for the coughing and a breathing treatment to calm her cough. The problem I have is that my husband should have taken her to an Urgent Care facility instead of this location. My bills were over $3,000.00 Since I have a high deductible, I have to pay it. It's not the doctors fault nor the nurses for what the company bills each customer. It's an ER and that's what they charge. I won't come here again - not because of the doctors- they were very professional but because I wish they would've told my husband that this was not an emergency and I can go to an Urgent Care around the corner. They're a business and I'm sure the nurse would've gotten in a lot of trouble sending me somewhere else. Live and learn. Expensive lesson. My recommendation: Go to any of the many Urgent Care facilities FIRST before 10 pm, (after 10 pm - God be with you...)

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

Sloppy discharge. This colors prior experience when job isn't finished well…read more Patient status board did not have hearing aid marked for staff. I updated this days into his stay. Dr Hasheesh did not pay attention to patient's comprehension. He took consistent nodding as understanding from a patient with significant hearing issues. When those of us in room asked if patient understood- patient had not heard correctly. Dr had not read test results before checking on patient. Perfunctory execution of duties. PT, OT, respiratory, and neurological staff were great: competent, direct, and professional. Answered questions patiently and thoroughly. Nurses were kind. Caseworker was responsive, processed needs, and followed up.

My mother was "admitted" to Medical City North Hills on December 4, except she actually was not…read more She arrived between 5:30 and 6:00 AM with a suspected COPD flare. The triage nurse argued with her, dismissed her symptoms, claimed her oxygen reading was wrong, then tossed the pulse ox clip into her lap while stating she did not care what happened to her. That is not attitude. That is assault of a vulnerable patient. From that moment forward, nothing was handled correctly. My mother existed in the building but not in the hospital system. Not delayed. Not pending. Not processing. She simply was never admitted. And because she did not exist on paper, she did not matter to anyone responsible for her care. She received no oxygen despite struggling to breathe. She received no heparin, which is basic day one care. Her diet was entered incorrectly. Her weight was listed as 209 pounds, which has never been accurate at any point in her life. She was offered the same medications multiple times. She had no hygiene support or basic assistance. She had to unhook her own lines to use the bathroom. Her lunch tray was placed across the room where she could not reach it, and staff told her there was no one available to help. At 9 PM, after she had been given a room, the charge nurse finally opened her chart and said, "It does not look like you were actually admitted." In other words, my mother spent an entire day being medically ghosted by a hospital that claims to provide competent care. A traumatic blood draw contaminated three out of four culture bottles. A weekend doctor began mentioning PICC lines and aspiration pneumonia while Infectious Disease did not bother coming to the floor because they recognized immediately that the issue was contamination, not sepsis. She did not receive a shower, clean sheets, or a room reset until I made it clear that if no one else could care for her, I would come up and do it myself. Help appeared the moment accountability became real. This hospital used to be decent. The decline is now obvious, and the pattern is visible in their reviews. The nurses on her floor who showed compassion, brought cupcakes, and helped her salvage her birthday deserve recognition. They also deserve leadership that supports them. Kindness from a few does not excuse systemic failure. My mother is polite, soft spoken, and hesitant to advocate for herself. If this is how she was treated while her family was ready to intervene, the situation is even worse for patients with disabilities, communication barriers, or anyone too sick or frightened to fight for themselves. If you value safety, accuracy, or basic human dignity, go anywhere else. No patient should have to survive the hospital before surviving their illness.

My daughter was recently admitted into the ICU for a mental episode, and I wanted to thank the…read morestaff of the ICU for their professional devotion and their sensitivity to her particular situation. Specifically, I'd like to give a shout out to the following individuals in the ICU area, 2nd floor: Logan Hannah Emily Silvia Addison All of these folks were very concerned about my daughter, and all of them gave her precisely the type of care that she needed. I highly recommend this unit to anyone in a critical situation. Thanks to all those who helped us!

I may be a bit partial, but I will review this from a non-employee perspective. I love the ED…read more(night crew) at HEB. It was weird to be a patient, but the quality of care was what I had expected. The care I needed was attended to promptly, the labs and scans were done expeditiously, and I was out within two hours. As a patient, my care was exceptional.

Great clinic. I've been going there for over 2 years, and am very pleased. I'm a retired D.O…read more Family Practitioner who ran many offices in my career, as well as delivered 500 babies and treated over 100,000 patients. Its a large, new facility, and overstaffed (probably because it was designed by hospital administrators). This means there is seldom a wait, unlike many places that take the AARP Medicare Advantage Plan. My primary doctor is Lauri Ballard, MD, a young lady specializing in geriatrics and Board Certified in Internal Medicine. She is personable, pleasant, and has time to spend if you need it. Adrian, her Nurse Practitioner, is experienced and handled a complex visit that still only needed her skills with efficiency. Christina and Emily (the Clinic Director) are knowledgeable on insurance and helped me with a small problem with the Advantage Plan. The staff and medical assistants are pleasant and not overworked.

We came for my dad to have a bone biopsy and the staff has been exceptional!! Our nurse was Bhavani…read moreand she did a great job explained everything and was so accommodating. Thank you for all that you guys did!!

I always thought that BSW was a fantastic facility with ethical standards and values. Well, boy I…read morewas wrong. My aunt is in there right now. I found her unresponsive in her bedroom last Tuesday morning and I did not hesitate to send her to BSW. I remember that the EMTs asked why I wanted to take her there, but I just automatically said I have heard they are the best. I WAS WRONG - at least in the realm of mental health issues. You will lose all rights to your loved one if you get BSW involved. Yesterday, my review went from 5 to 1. My aunt was abused by my father-in-law in Richmond, Virginia and I figured it out based on my aunt selling her home in West Virginia (which she would never have done unless something was wrong). I went to Virginia, helped her get away from an abusive caregiver, and she was doing so well here in Ft. Worth getting stronger and better so she could return to all of her friends in West Virginia (where she has lived for 88 years). The BSW physiatrist said that with all the Doctors we were using to help get her stronger, she may have had a trigger with something that happened and she was reliving the trauma. She was in a catatonic state and with low dosages of benzodiazepines, she would come out and then with the reduced anxiety, she could work on what happened. My aunt was doing great and suddenly, yesterday, I was told that my aunt could make her own medical decisions, she had revoked my HIPPA rights, and I could not be in the room whenever any of her care was discussed. And BSW was so nasty that they brought two BWS police to stand outside her room while they told me that I could no longer be involved in her care. I have cared for her every day since she got out of her abusive situation. I was shocked and didn't really know what to do. I have no idea what is going on. My Aunt lives with me, but I now have no idea even where she is. It is like they have kidnapped my aunt by giving her mind-altering drugs and saying that she can now make her medical decisions, but she can't even get out of the bed to go to brush her teeth. I found out through other people that they want her to go to an In-house rehabilitation facility and be returned to West Virginia to go to a nursing home, which is EXACTLY what we were working on doing. Except, we were waiting for an assisted living facility because she just needs help with a few daily tasks. Now, I guess they have her so drugged that she can make her own medical decisions, but she needs to get stronger so she can go to a nursing home in West Virginia. Do not go to this hospital if you are concerned about a loved one's mental health. They are horrible. I was the one person who went to her defense when she was being abused and then BSW got hold of her and now I guess she is going to be a ward of the State of Texas because I am her only living relative and I know she loves West Virginia. They have known her for 4 days, have her on mind altering drugs but she can make her own medical decisions. The plan that they are working on behind my back is exactly what we were working on providing and we were just waiting on a room to become available at the Assisted Living facility. My aunt, in her right mind, knows all of this. If she doesn't remember, then she is not able to make her own medical decisions. BUT I CAN'T BE A PART OF MAKING IT HAPPEN. This hospital is the reason people with possible mental health issues should stay away or your family will not be able to help you get the help that you need. They will turn your family against you, scare you with police officers as they tell you to get away from your family member that you are asking for help with. PLEASE, PLEASE do not go here. You will have your heart broken and you will lose a person that you love. Please do not go to this hospital.

All employees are rude if you are hurting and in pain would not recommend going to this place.read more

It all started at the park, I was on my skateboard doing my thing, then "BAM ", I fall off for the…read moreFIRST time EVER. :( I first fell on my butt, then my right elbow and to top it off, my wrist slams on the concrete. I, being in total shock, got back up and started skateboarding again like nothing ever happened..... there was instant pain but I never thought there was anything wrong. As the days go on, the pain is getting unbearable, it hurts to write, move, it's a sharp pain that goes up and down my ENTIRE ARM. I decided to set up an appointment, to have an X-ray done, at Baylor hospital but they weren't nice AT ALL, super short and rude. So, I gave it one more day..... and with that said, that one day was ENOUGH. I was driving down the freeway and I see 'TRUSTED ER' with a NOW OPEN sign, I look down at my arm and with the horrible sharp pain, decided to call. I wanted to be sure there wasn't a protocol to follow. (I myself work for a clinic and didn't want to disrespect the rules.) Calling them was like talking to your long time friend, by the way there are no rules (other than Covid protocol) JUST WALK ON IN PEOPLE! :) They welcome EVERYONE! Once I made it there, I thought I was I was getting a room key, to enjoy my stay at the "TrustedER Hilton" Lol It is BEAUTIFUL, IMMACULATELY CLEAN, made me feel at home and no panic attack here! As soon as I walked in, I was greeted with a smile by the front desk receptionist, who was extremely polite, professional, and very helpful. I have NEVER been to a hospital that treats you like they actually care about you as a human being. With that said, I WILL NEVER GO TO A CARE NOW AGAIN, worst experiences of my LIFE!! Here's a BIG THANK YOU to Trusted+ER, the front desk receptionist, the nurses, the doctor, X-ray techs the janitors (if any), ALL TRUSTED+ER EMPLOYEES, and Michael at check out! YOU ARE ALL AMAZING! My daughter even asked if she could be dropped off just to hangout with everyone, because they were all so nice to her while she waited for me to have my arm checked out. To end my story on 2 great notes, my arm is only sprained, no fracture or broken bones! Yeay! I'm still in awe with how wonderful everyone was to us, and how beautifully cleaned everything is. I was given a sling that helps so much with the pain and to keep it still. I was also given a backpack, with an awesome shirt that I'm wearing in my picture and some goodies to go! THANK YOU AGAIN!!!

I took my 15 month in without appointment and she was seen and treated right away. Everyone was…read morewonderful, from check in to the provider. I appreciated how kind, gentle, and efficient the team was I would highly recommend this urgent care.

This is not an "urgent care", it's after hours primary care. If you have any type of accident they…read morewill send you downtown to the real ER. It's a waste of time unless your child needs antibiotics for strep.

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.

No wait, staff was kind and courteous, took good care of my son, gave him extra bandages for next…read morefew days. Clean waiting treatment areas. Quality care.

Came in with chest pains and shortness of breath. They immediately escorted me back into my room…read moreand started working on the problem. The nurses were so nice to me and my son. The doctor was very informative and asked a lot of good questions. They honestly took really good care of me. They also have free drinks and snacks for their customers which is very rare in an emergency room. So kudos to you ER of Texas, keep up the good work!

Good quality care, amazing team work, amazing leadership & kind owners and very educated staff…read moremembers in all departments!

This hospital was the worst. I had to sit with my father the entire time to make sure he got the…read morecare he needed. The nurses were too busy taking selfies and playing games on their phones. There were hours on end that no one even came in to check on him. It was so frustrating because I was exhausted. I also overheard the staff talking about how this hospital can't pay their bills, that they can't get the supplies they need, and they were worried about their jobs. Maybe that is why they didn't care about taking care of one of the only two patients they had on the floor. I will never go back there and I will tell everyone I know to steer clear of this place!