Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

I was wrong to review this place well. The experience there was fine, but they engage in…read moreincredibly dishonest business tactics and billing procedures. They straight up lied to me to get me to pay at the time of service insisting I wouldn't see more bills. I told them to give me something in writing even. Now I am seeing more bills and they are evasive and manipulative over the phone.

The registration process was very easy and Alice is a very professional and precise person. I did…read morehave to wait a bit for lab work. I appreciated the calls from the Nurse (although she talked very very fast) and Anesthesia department. Process made very smooth for a person the works. The OR (Operations room) team was very comforting and talked me through what the process would be Madison in OR was phenomenal and caring. In recovery I had Mr Patrick as my nurse and he was as a bit stern to get me moving but it is for the good and he answered multiple questions I had. In and out patient surgery was successful. I even received a follow up call as well after the surgery.

My father in law was there for about a week in late November 2025…read more I complained so much about his 'care' that they called security on me twice, the second time to escort me out. The place is unreal beyond words. Anyway, for what its worth I asked for his complete medical record (not that MyChart crud). It was over 400 pages of redundant medical codes, jargon and abbreviations which were impossible to decipher. No problem, I just 'drag and dropped' the PDF medical file into Google Gemini(AI) and it deciphered the whole thing. It can categorize and timestamp everything that was recorded by the staff, which also means that it catches the staff NOT recording things! You can tell AI of your concern specifically and it will whip out a very strong indictment of the hospital care within seconds. Ergo, when you check into this place you MUST assume the worst and thus keep a running record of your observations, requests and concerns along with pictures of where applicable. You must begin building your case against them from day 1. Also keep in mind that the medical oversight/accountability apparatus is fact oriented and not personal. In other words, don't convey your disdain for nurse &*^%. Good luck. By the way, Lucas Funeral Home on Precinct line road is very reputable.

My daughter was recently admitted into the ICU for a mental episode, and I wanted to thank the…read morestaff of the ICU for their professional devotion and their sensitivity to her particular situation. Specifically, I'd like to give a shout out to the following individuals in the ICU area, 2nd floor: Logan Hannah Emily Silvia Addison All of these folks were very concerned about my daughter, and all of them gave her precisely the type of care that she needed. I highly recommend this unit to anyone in a critical situation. Thanks to all those who helped us!

Beautiful facility , amazing staff, huge, lots of parking , clean, and so much more. I enjoyed…read morewalking with the staff and them showing me around so I could market. They did amazing.

Great clinic. I've been going there for over 2 years, and am very pleased. I'm a retired D.O…read more Family Practitioner who ran many offices in my career, as well as delivered 500 babies and treated over 100,000 patients. Its a large, new facility, and overstaffed (probably because it was designed by hospital administrators). This means there is seldom a wait, unlike many places that take the AARP Medicare Advantage Plan. My primary doctor is Lauri Ballard, MD, a young lady specializing in geriatrics and Board Certified in Internal Medicine. She is personable, pleasant, and has time to spend if you need it. Adrian, her Nurse Practitioner, is experienced and handled a complex visit that still only needed her skills with efficiency. Christina and Emily (the Clinic Director) are knowledgeable on insurance and helped me with a small problem with the Advantage Plan. The staff and medical assistants are pleasant and not overworked.

We came for my dad to have a bone biopsy and the staff has been exceptional!! Our nurse was Bhavani…read moreand she did a great job explained everything and was so accommodating. Thank you for all that you guys did!!

I always thought that BSW was a fantastic facility with ethical standards and values. Well, boy I…read morewas wrong. My aunt is in there right now. I found her unresponsive in her bedroom last Tuesday morning and I did not hesitate to send her to BSW. I remember that the EMTs asked why I wanted to take her there, but I just automatically said I have heard they are the best. I WAS WRONG - at least in the realm of mental health issues. You will lose all rights to your loved one if you get BSW involved. Yesterday, my review went from 5 to 1. My aunt was abused by my father-in-law in Richmond, Virginia and I figured it out based on my aunt selling her home in West Virginia (which she would never have done unless something was wrong). I went to Virginia, helped her get away from an abusive caregiver, and she was doing so well here in Ft. Worth getting stronger and better so she could return to all of her friends in West Virginia (where she has lived for 88 years). The BSW physiatrist said that with all the Doctors we were using to help get her stronger, she may have had a trigger with something that happened and she was reliving the trauma. She was in a catatonic state and with low dosages of benzodiazepines, she would come out and then with the reduced anxiety, she could work on what happened. My aunt was doing great and suddenly, yesterday, I was told that my aunt could make her own medical decisions, she had revoked my HIPPA rights, and I could not be in the room whenever any of her care was discussed. And BSW was so nasty that they brought two BWS police to stand outside her room while they told me that I could no longer be involved in her care. I have cared for her every day since she got out of her abusive situation. I was shocked and didn't really know what to do. I have no idea what is going on. My Aunt lives with me, but I now have no idea even where she is. It is like they have kidnapped my aunt by giving her mind-altering drugs and saying that she can now make her medical decisions, but she can't even get out of the bed to go to brush her teeth. I found out through other people that they want her to go to an In-house rehabilitation facility and be returned to West Virginia to go to a nursing home, which is EXACTLY what we were working on doing. Except, we were waiting for an assisted living facility because she just needs help with a few daily tasks. Now, I guess they have her so drugged that she can make her own medical decisions, but she needs to get stronger so she can go to a nursing home in West Virginia. Do not go to this hospital if you are concerned about a loved one's mental health. They are horrible. I was the one person who went to her defense when she was being abused and then BSW got hold of her and now I guess she is going to be a ward of the State of Texas because I am her only living relative and I know she loves West Virginia. They have known her for 4 days, have her on mind altering drugs but she can make her own medical decisions. The plan that they are working on behind my back is exactly what we were working on providing and we were just waiting on a room to become available at the Assisted Living facility. My aunt, in her right mind, knows all of this. If she doesn't remember, then she is not able to make her own medical decisions. BUT I CAN'T BE A PART OF MAKING IT HAPPEN. This hospital is the reason people with possible mental health issues should stay away or your family will not be able to help you get the help that you need. They will turn your family against you, scare you with police officers as they tell you to get away from your family member that you are asking for help with. PLEASE, PLEASE do not go here. You will have your heart broken and you will lose a person that you love. Please do not go to this hospital.

Awesome experience The nurses were prompt and helpful…read more Clean rooms and fast triaging! I was in and out within 11/2 hours.

Charged 8000 dollars to take stitches out and get antibiotic and tetanus shot. 130.00 dollars for…read moretwo pumps of soap to wash with.

I took my 15 month in without appointment and she was seen and treated right away. Everyone was…read morewonderful, from check in to the provider. I appreciated how kind, gentle, and efficient the team was I would highly recommend this urgent care.

This is not an "urgent care", it's after hours primary care. If you have any type of accident they…read morewill send you downtown to the real ER. It's a waste of time unless your child needs antibiotics for strep.

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.

No wait, staff was kind and courteous, took good care of my son, gave him extra bandages for next…read morefew days. Clean waiting treatment areas. Quality care.

Came in with chest pains and shortness of breath. They immediately escorted me back into my room…read moreand started working on the problem. The nurses were so nice to me and my son. The doctor was very informative and asked a lot of good questions. They honestly took really good care of me. They also have free drinks and snacks for their customers which is very rare in an emergency room. So kudos to you ER of Texas, keep up the good work!

Good quality care, amazing team work, amazing leadership & kind owners and very educated staff…read moremembers in all departments!

This hospital was the worst. I had to sit with my father the entire time to make sure he got the…read morecare he needed. The nurses were too busy taking selfies and playing games on their phones. There were hours on end that no one even came in to check on him. It was so frustrating because I was exhausted. I also overheard the staff talking about how this hospital can't pay their bills, that they can't get the supplies they need, and they were worried about their jobs. Maybe that is why they didn't care about taking care of one of the only two patients they had on the floor. I will never go back there and I will tell everyone I know to steer clear of this place!