Awesome experience The nurses were prompt and helpful…read more Clean rooms and fast triaging! I was in and out within 11/2 hours.

Charged 8000 dollars to take stitches out and get antibiotic and tetanus shot. 130.00 dollars for…read moretwo pumps of soap to wash with.

The registration process was very easy and Alice is a very professional and precise person. I did…read morehave to wait a bit for lab work. I appreciated the calls from the Nurse (although she talked very very fast) and Anesthesia department. Process made very smooth for a person the works. The OR (Operations room) team was very comforting and talked me through what the process would be Madison in OR was phenomenal and caring. In recovery I had Mr Patrick as my nurse and he was as a bit stern to get me moving but it is for the good and he answered multiple questions I had. In and out patient surgery was successful. I even received a follow up call as well after the surgery.

I had a sleeve revision recently, and my surgeon worked out of this hospital. I will admit, I was…read moreworried SICK about this hospital. Working in the ER of a hospital in the vicinity, we had many patients who came to us with horror stories. I had the BEST experience at this hospital, I tell you, THE BEST! My goodness, I was blessed with an amazing team of nurses, techs, MAs, heck, EVERYONE! From the time I walked into the hospital to the time I was discharged the next day, they were phenomenal, and I made sure their accolades were served. I was on the 6th floor, BRAVO to them all!

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

I was wrong to review this place well. The experience there was fine, but they engage in…read moreincredibly dishonest business tactics and billing procedures. They straight up lied to me to get me to pay at the time of service insisting I wouldn't see more bills. I told them to give me something in writing even. Now I am seeing more bills and they are evasive and manipulative over the phone.

I took my 15 month in without appointment and she was seen and treated right away. Everyone was…read morewonderful, from check in to the provider. I appreciated how kind, gentle, and efficient the team was I would highly recommend this urgent care.

This is not an "urgent care", it's after hours primary care. If you have any type of accident they…read morewill send you downtown to the real ER. It's a waste of time unless your child needs antibiotics for strep.

My daughter was recently admitted into the ICU for a mental episode, and I wanted to thank the…read morestaff of the ICU for their professional devotion and their sensitivity to her particular situation. Specifically, I'd like to give a shout out to the following individuals in the ICU area, 2nd floor: Logan Hannah Emily Silvia Addison All of these folks were very concerned about my daughter, and all of them gave her precisely the type of care that she needed. I highly recommend this unit to anyone in a critical situation. Thanks to all those who helped us!

Beautiful facility , amazing staff, huge, lots of parking , clean, and so much more. I enjoyed…read morewalking with the staff and them showing me around so I could market. They did amazing.

I've worked in healthcare…read more.. I came into this ER for an embedded conch piercing that had been yanked through my ear to the other side of the cartilage but had NOT entirely exited the other side. Dr. Covington is the reason I now have to see an ENT/Plastics Specialist to correct what happened during my ER visit. While relaying the details of what happened, I mentioned in passing that I wondered if I might be able to re-pierce my ear in the future. That was the ONE question he seemed to latch onto. Despite me explicitly saying that I prioritize the health of my ear and know that the piercing would most likely need to be removed, he decided to force the piercing back through my wound so that I could keep it -- even though he had said he was NOT going to do that. I assumed the piercing was coming out with a simple cut and suture. My health was my priority. Instead, Dr. Covington held me down and used his bare hand to force the piercing back through the wound. When he stepped back, he said, "You just seemed like you wanted to keep this piercing" to justify his decision. That is not an acceptable reason to make a medical decision that directly worsened an injury. While the doctor was holding me still and prying at my injury, I was asking my partner for his hand because I was scared and in pain. In that moment, I sensed that I could not trust this doctor. Dr. Covington firmly told my partner to "SIT down." While I was panicking (though I was not moving as his hand was grasping the piercing), he told me, "I'm not pushing it in, CALM DOWN, it's not that big of a deal" -- and then proceeded to forcibly push it back through my ear. Because of what Dr. Covington did, the anterior side of my ear tore, cartilage tissue was protruding from the entrance that had definitely not been there before, and the posterior side of my ear swelled up like a balloon with a squishy-like texture (seriously? Induced a hematoma?). All of these signs were significantly worse than when I came in and could escalate quickly without proper treatment. And now I need treatment from a specialist because of the treatment I received here. Let that sink in. Dr. Covington did not tell me to follow up with an ENT or any other doctor. Instead, he told me I "could just let it heal on its own." He spoke down to me, minimized my injury, and gave lackluster, minimal aftercare instructions. He even admitted afterward that he did not actually know much about what to do in this situation. So why make the injury worse instead of getting someone involved who DOES know what to do? Or turn me away so that I could seek better care? Thankfully, I trusted my instincts and sought another opinion immediately. The specialist I eventually saw -- and showed the before-and-after ER pictures to -- agreed that seeking proper care right away was the right thing to do after the events that took place during that ER visit. I was told that I was at risk for severe perichondritis, an infection involving the cartilage that can potentially result in cartilage damage or death if not appropriately treated. I could have been left missing part of my ear because of what happened during this ER visit. My specialist was also shocked that I had only been prescribed a topical ointment with instructions to use it "just a couple of days," without oral antibiotics in addition to it. My specialist ultimately determined that additional treatment was necessary because of the risk to the cartilage. I will be following up with him after completing the round of antibiotics to find out how much cartilage can be saved. And then there is the hygiene issue. I ALSO NEVER saw anyone apply hand sanitizer or wash their hands before putting their bare hands on my injury -- INCLUDING THE DOCTOR. One nurse did glove up before treating me, and I made sure to thank her for doing so. But having a doctor put a bare hand on an open, traumatic cartilage injury without me seeing any hand hygiene beforehand is completely unacceptable, especially when infection in that area can have serious consequences. I came to an ER expecting competent medical care. Instead, I left with an injury that had been made significantly worse, inadequate follow-up instructions, and a need to seek specialist care to address the additional damage. I absolutely would not recommend this ER for anything above a simple cold. Again. For context, I previously worked in healthcare for enough years to recognize that proper protocol was not followed. This doctor gives the impression that he does not tend to view patients as human beings. You're just another task. Stay away from Dr. Covington--especially if you are a young woman who expects to be treated with respect and care.

These folks don't know what they're doing I'm not coming here ever. Just heard the worst horror…read morestory about someone's experience here

My experience was excellent, the staff was very caring, & professional! Dr. Hodges was phenomenal…read morein her care & explaining my situation.

I took my mother here for immediate care. She was bleeding from her nose and mouth. Lisa at the…read morefront desk was not only unprofessional but she wasn't helpful at all. Care quality was absolutely terrible! Then Dr Becky W approaches and isn't helpful either. Not only did they not honor their commitment as medical professionals, but Becky had the nerve to laugh as we were leaving. I say all this to say, JUST go to Baylor Scott White.

I was once a 5 star reviewer but I'm back with my most recent visit to amend to 1 star. All because…read moreof homophobia from a single male nurse. He refused to look me or my wife in the eye, never introduced himself, and physically hurt me. I am bruised from where he wrapped my arm SO tightly with a band to insert my IV. The band tightness was actually more painful than my kidney stone and sepsis, the reason for my visit. I begged for relief and so did my wife. I twisted and moaned and cried in pain. He said nothing. This was completely awful, emotionally scarring, and I cannot believe this man is allowed to practice medicine when he does not care about the patient's comfort. I wouldn't recommend going here if you even might look a little gay.

The following review is for my visit on 12/16/2024 @ 21:21…read more Friendly, Fast, and Efficient. I absolutely dislike anything to do with going to see a doctor, but this place takes care of business. The staff goes above and beyond explaining everything and take their time to treat you with care. I will only go to this facility from here on out.

Very friendly but very slow service, the nurse that I saw was wonderful but they need more staff…read more Dr. John was great to work with too! Sasha promptly got me my paperwork after too There also was a glitch in the system and I was informed after waiting for nearly an hour up front that their system said I had already been seen, I said I have not yet been seen then was informed it'd be a few minutes. The nurse that saw me promptly gathered info and vitals, then I got to learn the entire layout and had time to memorize all of the items in the room I was waiting in from how long I got to stare at the wall. Overall I would not recommend this place solely for the timeliness and paying a good chunk of money (self pay) to wait in a chair. I hope this steers you in the right direction and that this serves as good insight for this location to improve.

Wait time are absurd. Staff wasted time conversing on unprofessional topics. I was waiting for 2+…read morehours. Clearly respect for the customers and their time is not a priority. Definitely don't recommend.

5 stars for dr Wilson he's top notch compassionate and caring sweet guy. The staff needs to step up…read morethey are so lost in the sauce

The wait is horrible. You will pay $135 (self pay) to be waiting in a hot exam room for over an…read morehour. Go to a different Total Care!