Charged 8000 dollars to take stitches out and get antibiotic and tetanus shot. 130.00 dollars for…read moretwo pumps of soap to wash with.

All employees are rude if you are hurting and in pain would not recommend going to this place.read more

The registration process was very easy and Alice is a very professional and precise person. I did…read morehave to wait a bit for lab work. I appreciated the calls from the Nurse (although she talked very very fast) and Anesthesia department. Process made very smooth for a person the works. The OR (Operations room) team was very comforting and talked me through what the process would be Madison in OR was phenomenal and caring. In recovery I had Mr Patrick as my nurse and he was as a bit stern to get me moving but it is for the good and he answered multiple questions I had. In and out patient surgery was successful. I even received a follow up call as well after the surgery.

I had a sleeve revision recently, and my surgeon worked out of this hospital. I will admit, I was…read moreworried SICK about this hospital. Working in the ER of a hospital in the vicinity, we had many patients who came to us with horror stories. I had the BEST experience at this hospital, I tell you, THE BEST! My goodness, I was blessed with an amazing team of nurses, techs, MAs, heck, EVERYONE! From the time I walked into the hospital to the time I was discharged the next day, they were phenomenal, and I made sure their accolades were served. I was on the 6th floor, BRAVO to them all!

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

I was wrong to review this place well. The experience there was fine, but they engage in…read moreincredibly dishonest business tactics and billing procedures. They straight up lied to me to get me to pay at the time of service insisting I wouldn't see more bills. I told them to give me something in writing even. Now I am seeing more bills and they are evasive and manipulative over the phone.

I took my 15 month in without appointment and she was seen and treated right away. Everyone was…read morewonderful, from check in to the provider. I appreciated how kind, gentle, and efficient the team was I would highly recommend this urgent care.

This is not an "urgent care", it's after hours primary care. If you have any type of accident they…read morewill send you downtown to the real ER. It's a waste of time unless your child needs antibiotics for strep.

My daughter was recently admitted into the ICU for a mental episode, and I wanted to thank the…read morestaff of the ICU for their professional devotion and their sensitivity to her particular situation. Specifically, I'd like to give a shout out to the following individuals in the ICU area, 2nd floor: Logan Hannah Emily Silvia Addison All of these folks were very concerned about my daughter, and all of them gave her precisely the type of care that she needed. I highly recommend this unit to anyone in a critical situation. Thanks to all those who helped us!

Could have been better. I had a concussion and though they checked for all of the critical more…read moreimportant things like a stroke or heart problem, they failed to send me home with what I really needed, medicine to keep me from getting nauseous. Apparently most doctors will give someone a prescription for these when they have been diagnosed with a concussion but not the doctors at this hospital in the emergency room in the middle of the night. Though they were a lot better than they used to be at this hospital in terms of giving me the help I needed in a timely and caring and professional manner, the fact that they failed to provide me with this one thing and that I had to call another doctor the next day about my nausea to have them figure it out over the phone tells me this organization is still one that could have been better. I continue to rate the major hospital networks in this area in this order, UT Southwestern, Baylor, Texas Health Resources, Presbyterian, Medical City. When I have a choice I like UT Southwestern best and Baylor about the same. The former for most everything and the latter for heart and orthopedic problems. I have my reasons based on a lot of extended family history over the decades in this area.

Yep. It happened. This is my favorite doc-in-a-box…read more Excellent doctors that triage quickly and treat you like a person. Friendly and knowledgeable, with good treatment. They actually listen. The place is spotless, as an ER should be.sanitized. sterile. Clean. Good prices too. I was here a few years ago and the treatment was great then, too. Their services cover everything medical.its an urgent care and an ER combined. Lots of available parking. I only waited 30 minutes to get treated. What?! You heard me!! And I left with a shot in each hip and two prescriptions. Im still on the mend, but am sooooo glad we have this gem in the North Richland Hills.

They are amazing. I always go here when I'm not feeling well (virus, cold, strep, etc) They are…read morefast, and the doctors are kind. They have me out the door and on my way to feeling better quickly.

I want to give this place five stars but unfortunately after providing proof that I paid for the…read morebill here they are still sending me bills. It's very frustrating. I have reached out to the billing company and spoke to two different people. One I emailed all proof of my payments for the amount due. I emailed this on April 15 and still have no response. I called two times to the billing department since then and spoke to Ryan who was no help. I asked to speak to a supervisor in the billing department, and he said they would call me back. Never called me back to discuss my proof. Still no response as of June 29. I received an invoice in the mail still stating I owe the money when I have proof of paying it in full. This is frustrating. I'm saddened that this took place because I loved the doctors and nurses here, but I wouldn't go here due to how they handle billing.

If you have Medicare do not go here. I went on a Saturday morning and I am obviously older. No…read moreone else was there. The woman at the front desk was rude and sullen. She took my insurance and ID and had me start filling out paperwork. After 5 minutes, she called out saying that she had just looked at my insurance card and they don't take medicare. She never smiled, just looked sullen through the whole interaction. No sympathy.

I was once a 5 star reviewer but I'm back with my most recent visit to amend to 1 star. All because…read moreof homophobia from a single male nurse. He refused to look me or my wife in the eye, never introduced himself, and physically hurt me. I am bruised from where he wrapped my arm SO tightly with a band to insert my IV. The band tightness was actually more painful than my kidney stone and sepsis, the reason for my visit. I begged for relief and so did my wife. I twisted and moaned and cried in pain. He said nothing. This was completely awful, emotionally scarring, and I cannot believe this man is allowed to practice medicine when he does not care about the patient's comfort. I wouldn't recommend going here if you even might look a little gay.

Had an allergic reaction and they got me right in! This is the second time here that I had am…read moreemergency and they were so quick and attentive.

Very friendly but very slow service, the nurse that I saw was wonderful but they need more staff…read more Dr. John was great to work with too! Sasha promptly got me my paperwork after too There also was a glitch in the system and I was informed after waiting for nearly an hour up front that their system said I had already been seen, I said I have not yet been seen then was informed it'd be a few minutes. The nurse that saw me promptly gathered info and vitals, then I got to learn the entire layout and had time to memorize all of the items in the room I was waiting in from how long I got to stare at the wall. Overall I would not recommend this place solely for the timeliness and paying a good chunk of money (self pay) to wait in a chair. I hope this steers you in the right direction and that this serves as good insight for this location to improve.

Wait time are absurd. Staff wasted time conversing on unprofessional topics. I was waiting for 2+…read morehours. Clearly respect for the customers and their time is not a priority. Definitely don't recommend.

The lobby is empty. A small amount of people have come in and were ushered into the exam rooms, but…read morecompared to other urgent care facilities and the hospital ERs, this is a breeze if you need to be seen. Enter a man and his daughter with her right ear infection. They were told to come back later. They aren't accepting walk-ins now. "We're swamped!"The father decided to book an appointment for tomorrow or another day. So, if you plan to walk-in, just know that at any moment and for any reason at all they can insist they are simply too busy... with an empty waiting room. I suppose it would absolutely blow the staff's minds if they witnessed some of the busier urgent care facilities I've been to. This is nothing.

The wait is horrible. You will pay $135 (self pay) to be waiting in a hot exam room for over an…read morehour. Go to a different Total Care!