Stopped here at 10:00pm on Sunday 5/18/14 ordered a spicy chicken tray with corn dog and the three chicken nugget side. I got one nugget and a large chunk of chicken shaped kind of like a nugget. I think they gave me a tender instead but a curtesy apology or something would have been appreciated. Our other order of a double cheeseburger with double nugget side was WAY over cooked. Burger was burnt and nuggets were old. Now our two milkshakes weren't ready until AFTER we were done eating. The peanut butter fudge shake barely has a chocolate flavor. If not for the spilled chocolate on the side of the cup, I'd think they forgot the fudge. The guy behind us ordered a milkshake only and he had to wait just as long as us. The trash bins were all overflowing and the dinning room was in need of a serious cleaning. The employees seemed to be having a good time tho. Not the quality expected from CookOut. read more

Cook Out - NOT up to CookOut standards - Burgers Near Me - Boiling Springs, South Carolina

The burgers here are not that great. They come out burned rather than grilled and there has never been a time where I have gotten my full order. Whenever I have gone through the drive through, I have never gotten everything that I ordered, but they have had no problem with charging me for it and then I would still have to go back to get my food! A lot of the staff there are unable to comprehend that if you are receiving 5 big white boxes, then you need a bag or two because that is difficult for one person to hold. Also, they have no problem handing you milkshakes and allowing them to melt and still make you pay for them because they don't plan out the timing of the order. I'd rather make my own milkshakes or make my own burgers at home... At least then I would know that everything is done right. read more

Love cookout. Best place to get a milkshake. My personal favorite is the butterfinger but they have tons of great options! Also love there onion rings read more

They don't know how to make a milkshake mine is always WAY too thick to even drink through a straw. Only thing I is beef quesdillas. ... Service is horrible. Thumbs down read more

Crap food. You are what you eat. Say a prayer for your toilet after eating this crap food. Don't be surprised when you call as to them not answering the phone. Apparently they established a great way not to get any more complaints - never answer your phone. I've tried nine different days with no answer after I had to Google the phone number. Lucky for y'all I had the phone number so you could see they're not taking calls. read more

CAN YOU TAKE AN ORDER AND FOLLOW THROUGH WITH IT CORRECTLY. I was literally the only person in the dt (I have my dog so I couldn't go in) and I ordered a burger with grilled onions and no bun. What I got was a broken off piece of meat (which I WILL post a photo of) and zero onions. ZERO. oh yes. And one crumbled harder piece of bacon jammed onto my tiny broken piece of burger. I am writing corporate about my experience bc I paid too much for a toddler sized meal on a few pieces of lettuce. I emailed the company and they acted like the didn't even care. Forget this place go to five guys!! read more

Cook Out - This meal WAS A JOKE. AN ABSOLUTE JOKE. corporate will be hearing from me. Give me left over pieces of burger. WHAT A JOKE. - Burgers Near Me - Boiling Springs, South Carolina

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Service was great along with food. Heard that the crowd was massive but it just has recently opened. Seating capacity could be better!

Food was amazing. The staff and facilities, not so much... The cashier was not friendly and looked like she played in the trash before taking over the register. The floors and countertops were absolutely disgusting. I love cookout, but this particular location needs a deep clean and to teach their staff how to properly treat customers. read more

Horrible is to say the least, there food is poison. Would not eat there ever again QT has better food than this toxic hole.me and my family became ill after eating here. The whole experience was a disaster again I warn you do not eat at this hole. read more

Mediocre food at best. Place was filthy... all tables were dirty, seats greasy and covered in food bits, garbage cans over running with trash. read more

This place is complete garbage. my friend bought and milkshake with a $20 bill and the middle aged lady at the register thought she gave him a $10 and a $1??? we asked for the manager and he was of no help. very defensive and blaming. i told him if he was lying there was no way we would have stuck around for the 30 min it took them to figure it out. After some respectful conversing, the cashier yells at us saying "we're being ignorant kids," and storms off. overall very upset with the service and will not recommend. also there was one chill guy working there. shout out read more

The food is freshly prepared. The milkshakes are good quality and large enough to share. The charbroiled taste of the burgers and chicken sandwich is right on. I enjoy the BLT sandwiches that they have. There is plenty of bacon on the sandwich and it has been priced at 99 cents. Two BLT's, small order of fries (cajun spice), and 1/2 cut tea. Great meal for around 5 bucks. The service is fast. The restrooms were clean. Why not more stars, the atmosphere was wide open and rather noisy. Overall, Good food, fast service, friendly staff, and great value for the money. read more

ALWAYS check your CHESSE FRIES before you leave because apparently putting cheese on fries is hard to do lol

Customer service is horrible. Staff is rude do not go there after 2am when they are about to close because they are extremely unfriendly and unprofessional. I asked for honey mustard with my fries and the guy at the window rolled his eyes and preceded to whisper something to one of the other staff members rudely. Do not spend your money here. The food is greasy trash to go along with the trash customer service. The bad thing is that I only stopped here because it was the only thing open near me at this time of morning. read more

Should never for any reason have to sit in the drive thru line for 20+ minutes, and still leave the line without your food. Service sucks.

Gave us the wrong food.We got overcooked chicken tray, with loads of fries and cheese. Where is the correct food order. Just three over cooked pieces of chicken and nasty cheese fries. Had to throw it away and order pizza. Tried to call them first, but got hung up on 8 times.Never said a word, they just kept picking up and hanging up. I guess they know they are sending out crappy stuff. Boilings Springs, SC CookOut---Shame on You. read more

Bummer. $11 for poorly prepared sandwiches. Order not done correctly, what was ordered on burger was not there, enough mustard for at least two sandwiches. We enjoyed cleaning our own tables didn't know it was an enter active restaurant. read more

The line for the drive thru is always ridiculous, and there is no excuse for it to take as long as it does when the inside lobby is closed. The food is generally alright, but the customer service is definitely lacking at this location. read more

Their milkshakes are awesome! Food is pretty good. Overall not a bad place for home style cookout food.

The slowest service I've ever seen at a "fast food" restaurant. I spent 20 minutes waiting in the drive through, in a line 10 cars deep, that only moved twice. So, I drove around, parked, and walked inside thinking that surely that would be faster. When I walked in, no one was even at the counter taking orders. Only one person was in front of me in line, and it still took probably close to 10 minutes to place my order. Another 5-10 waiting on a single milkshake. If you have less than 1.5 hours to eat, go somewhere else. read more

Amazing food, people, clean. Cheeseburgers are top notch! Fries are always HOT. Sweet Tea is the best!

It never fails, they ALWAYS mess up my order. Always. Dumb teenagers run the restaurant, with barely any guidance. Mediocre food in the first place. If you're planning a visit, you may as well plan to be there at least 30 minutes, JUST ORDERING. read more

Food is good, but service is crap. Call to complain and no one ever answers the phone. Won't go back.

They need to fix speaker in drive-thru. It is unbearable to try and order. 11/10/13. Still garbled as ever. I tried. read more

Food is very fast and the people are nice but this place stays packed all day. So if your wanting to take a group of friends here you might want to take the drive through. Its good food at a very low price. read more

I love cookouts thier always slammed and its like trying to find a seat in church being ten minutes late but so worth it. I cant beleive how much food u get for the price! read more

This is the worst place I've eaten in boiling springs. The only good part about this place are the milkshakes. I ordered a cheddar burger because I was craving cheese- get home, there's more than a handful of onions on there (no exaggeration) and not even a piece of cheese. When I called the manager, he originally couldn't hear me and tells me to wait kind of rudely, but we all get in a rush and can't always hear right? Well he goes somewhere a little more quiet and I tell him my predicament. He apologizes then complete silence. Now you'd think he'd offer to replace it. Did he?? No. I had to prompt him. As someone who's worked in multiple fast food places, not only is the service awful, but so are the workers. I wouldn't recommend this to my worst enemy. read more

Food is mediocre at best. Everything was way over cooked, which is tough to do with all fried food. You can tell their food is just low quality processed fried junk. Might as well stick with the mainstay fast food places. read more

Very very good, extremely reasonable prices, but check your order before you pull away from the window. Usually this place is packed inside and in the drive thru. I always take the drive thru. But they have gotten my order wrong a couple of time and it's aggravating to pull back around into the line or try and park to get in. There is this one guy, I wish I knew his name. He works the drive thru almost every night and never gets the orders wrong, and is very fast. Food is good and so are the 50 milkshake flavors. The only thing I dont prefer is the hotdogs. They're smoked flavored but too much flavor. read more

I have really LOVED this Cook Out. It has always been clean and the food had been fantastic. However, last night was the worst dinning out experience I have ever had. I ordered a big double tray with both sides cheese quesadillas, and strawberry milkshake. First the burger was still a bit pink in the middle; the slaw on the burger was so runny that juice got all over the burger, the box, and the quesadillas. I bit into something gritty or sandy in the burger, and that was it for me. I threw it straight in the trash. Then I moved on to the quesadillas. There was barley any cheese on them, they had nasty looking chicken in them (I order plain cheese) and some kind of burn manazery of gunk was hanging off one of them. Also, I was looking forward to the fantastic strawberry shake. I love their milkshakes, they are the best. Well not this time. I was so sickening sweet, I could not even enjoy it. We call last night about all of this, as my husband's order was wrong as well. They are replacing our food (hopefully with good food), and we were told that they changed the recipe for the strawberry shake. Why on earth would you change a perfect shake to something totally undrinkable? McDonald's shakes tasted better than that. I hope they were just having a bad night last night. Either way what we experience was nasty and uncalled for. I hope this is not a sign of things to come. I really have loved eating here. read more

Not sure why the negative reviews? Cook out is GREAT! The food is fantastic for fast food, the prices are unbeatable for the quality and the huge selection of items makes this stop a no brainer. The people are friendly and it's usually pretty clean. Lastly, they are really fast with the orders, even on super busy days, which is pretty regular. Wish they would come to Inman, SC! read more

Horrible service. Came in on a Wednesday night. It was crowded, but no one was in line ordering or waiting for food. We ordered a burger & 3 shakes, and as we waited a large group of people who were obviously friends of the employees began to place orders. We got our burger quickly & were just waiting on the shakes. After waiting a while, food started coming through for all the employees' friends who ordered AFTER us. We continued waiting patiently thinking it was just a fluke. After others were continually served their food & shakes, I finally asked when our shakes would be ready. They said, "Oh we'll make those right now. I'm so sorry." Our order was completely ignored. I'm sure the employees were having a great time chatting & serving their buddies, but meanwhile other paying customers were treated poorly. I will never come to this location again. As a newer resident to Spartanburg & SC, this has been a major disappointment. So much for southern hospitality. read more