I go here often for lunch because it's close to my job, and the service isn't usually that slow. The food is usually warm (not fresh or hot). The service is hit or miss. I've never come across a happy cashier. They seem like they hate their job & just want to go home. I don't usually take offense because I feel that way about my job most days too. Lol. The main complaint that I have is that every time I get a drink from there, the cup always leaks. I mean, ALWAYS!!! I do not know what's up with the styrofoam, but they need to change their cups. Outside of that, it's an ok place to get something quick. read more

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Cookout is cookout at the end of the day. This one I've been to a couple times and have no complaints about it. They are notoriously slow, which is not the best, but I mean I feel like that has a lot of factors that go into that so I'm not going to be too upset about it. But it is noticeable. But, at least they're nice and very friendly when they do get to you so that's a plus. I usually go get a couple of steakhouse burgers and some cheese bites, maybe some cheer wine if I'm into it. But this is pretty much standard across any cookout so I don't have any blaring complaints. read more

Visited your location on S. Wilmington St and Chapanoke Road in Raleigh around 1:30AM on 12/27 and placed an order for a cookout tray with spicy Chicken Sandwich Club Style and a barbeque sandwich in drive thru #1, during my wait at the window i noticed the cashier making milkshakes with an ungloved (right) hand touching the ingredients to make the product while the other hand (left) was gloved and used to start the machine which is grossly unsanitary. After she handed me my order thru the drive thru window, i noticed that the order given was incorrect. I then proceeded to call her back to the window to advise her that my order was not correct and she retrieved the order and placed it back on the cashier stand, my hope is that it was not provided to another customer after being passed out the window. another person then came to the window and gave me my order, to which once i got home i opened the chicken sandwich and there was no chicken patty inside, only the condiments and bun. I personally have never received such low level of service from a cookout establishment from both the front end staff and the kitchen and usually the order i place when frequenting this location is satisfactory. This location should be advised on the precautions of unsanitary food handling and order quality. read more

First of all, the staff here at this cookout are quite rude. Every sane person expects the upmost service when ordering from cookout at 12:30 am. Hence when I overhead the lady ahead of me screaming at some random frat guy I was flabbergasted. I ordered a cheeseburger tray w 2 chicken ranch wraps which they must have completely disregarded. I received 2 servings of fries and not a trace of delectable chicken ranch wraps. I understand if the staff disagrees with my selection of food but I would prefer if they brought up the discrepancy rather than changing my order it without my input. read more

Look man, you have a lot of cookout options around this area. Walnut St/Cary is fine, but tiny and their fries aren't always the best. Western BLVD? The line is always ridiculous, you get stuck, and their food isn't always great. But man. Wilmington St. cookout? It can't be beat. They consistently serve good food, make accommodations if you need it (we have allergies to peanuts and they are so good about cleaning the milkshake machine when we mention it), their fries are fresh and quesadillas are always so good. Today, she did my milkshake sooo right I was about moved to tears. I love y'all wilmington st. cookout!! (My cashier was Angela on 3/2!) read more

Cook Out - milkshake - Burgers Near Me - Raleigh, North Carolina

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The food is not bad here most of the time and they do a good job st getting my orders right for the most part. But the staff is RUDE. 97% of my visits are unpleasant or mediocre at best. Every time I come to this location I feel uncomfortable and like the staff doesnt want to be there or help the customers. Last time we came in, the woman at the drive thru window forgot to give us our chicken wrap in our tray so we went back through the line to get it and she looked at us several times through the closed window and just ignored us for at least a minute before coming up and (rudely) asking what we wanted. She wouldn't give my receipt back to her after she asked for it (for proof?) because of "company policy".... I love cook out, though. I recommend driving the extra 5 minutes to the location on Western Blvd or literally any other location besides this one! read more

Cook Out - Burgers Near Me - Raleigh, North Carolina

This location always provide fast and great customer service. The food is always fresh and hot. Doesn't matter on the time of the day, Traffic is consistent here which means fresh food. If you're from out of town, Cook Out is a must try!I'm a North Carolina native and I finally took the time to try it. I'm s fan now! Fantastic job "Cook Out" on Wilmington! read more

I placed my order but when I arrived at the pickup window I drove off because the four people I saw were not wearing their mask. All four had their mask under their chins. I will not return until they get their COVID protocol correct. read more

got my order completely wrong I'm allergic to onions told them no onions they still put them on my food just didn't seem interested in even taking my order I won't ever go back there read more

Showed up at 2:28a and they said their shake machine was already cleaned! Nothing says loving like a drunk 2:30a milk shake... no lovin' at the cookout :/ read more

Just Awful!!! Went for a late night meal about 11:00. They were not to crowded. I thought my timing was great because they are usually slammed at this time. So I ordered...double burger tray with double fries and quesadilla with onion rings and hush puppies. What could go wrong???? Should I have more than three onion rings? Oh but they made up for it with extra crispy hush puppies. How can you mess up a burger and fries? Put a twist tie in it. Yes the kind you find on bread. Yes ma'am I need a refund. read more

Cook Out - Can i get a few more onion rings. - Burgers Near Me - Raleigh, North Carolina

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Food is fast & hot. Burgers always taste fresh. Staff is not the friendliest and have been snappy / had attitudes almost immediately when I've pulled up. I love a quick cookout tray but I usually avoid coming here simply because of the instant attitude- but today I needed some "bad for me" food so I went- cookout tray with a plain cheeseburger, bacon wrap, and fries. Food was correct & good. read more

Cook Out - Burgers Near Me - Raleigh, North Carolina

They always seem to close early on Thursday's. Just a heads up... & they don't mind reminding you, on their cigarette break, as you pull up to the drive through. read more

The food was fine but they messed up our order and we had to go back to get it corrected.

One of the best locations I've been to. Really hits the spot after a late night shift, and despite the late hours they're open, employees are very friendly! Also love that it's one of the only restaurants that sells cheerwine! read more

Approach the walk up counter and instantly the employee acts pissed that anybody is there making an order. I say how are you and I get a "uh huhhh."employee doesn't have any cognitive issues but just rude and more concerned with her long nails and phone. Make the order. Order messed up. When I asked about a missing milkshake the employee handed me one that had been sitting out and was pissed when I asked for another one to be made since they never called the receipt for it. It does not matter what you pay some people they will continue to be lazy, hate to actually work, and run off customers. On a good note, the rap music was lit. read more

If you want the worst attitudes, sloppy made food and to be treated like your bothering someone, and don't dare ask for ketchup for your onion rings...then this is the place for you! Local business office and out of the 20 people that work here that have tried to get a decent lunch from this location all have the same experience. I usually don't leave reviews, and I'm in the service industry, everyone has a bad day, but this location is on permanent DGF. I don't expect 5 star fine dining from a fast food joint, but I also dont expect to be treated like a POS either. I left two reviews on Google, corporate asked me to call them, twice! The store or district manager for this location was suppose to call me and of course have not, corporates response is " all we can do is aske them to call" then what was the point then? Im not eating food, something I ingest, made by people who treat others like this place does. Done with Cook Out, there is a lot more offers out there. Id rather eat out a gas station..... read more

Looking forward to eating a burger. Staff was either wearing their face mask around neck not faces or not over noses. You would think being that close to one another they would want to be more concerned if not for customers for each other. Will not be going back until safety protocol improves. Too bad. read more

Good burgers at a decent price. Made to order and topped the way you want. Lot is esay to get in and out of. I would recommend Cook Out to anyone. read more

Food was hot and great. Count your change. My total was $14.33 and he gave $5 back. When I asked for the rest, he said they round up in their favor. Corporate policy is they're to round up in the customers favor regarding change. He also didn't give me a receipt. I did get my change after giving him 32 cents. I mean hey their round up that's close right? read more

I've spent a long time getting over my addictions to fast food places that I grew up with in the north. However, since first coming down south several years ago, I have come to the conclusion that Cook Out is simply too good to be considered regular fast food and thus I have absolutely no intentions of limiting my consumption or trying to "quit" with the Cook Out. There really is no reason to go through any other drive through if you live in this area. The prices are incredibly cheap, the portions are large, they are open late, and the food is freaking PHENOMENAL. The cheddar style burger is my favorite "fast food" treat in the area and accompanied by hush puppies (a dozen for .99!) and a fancy milkshake, makes for a great treat. A note on the milkshakes, they can make some incredible combinations with all of the shake ingredients they have. My personal favorite is peanut butter, banana, and Oreo and is the best (cheap) dessert in Raleigh. read more

Wow, so coming from a background in food and bev, generally you want to make your customers not feel like they are a huge inconvenience just for showing up. Horrible attitudes. It's ok it's fast food, the employees can get back to their phones or anger management classes quickly. read more

Honestly, this is my home and it never lets me down. If you simply change who works there it would be the best cookout in the entire world. The food looks fresh and it is well placed in the tray. The only thing more I can say is show you the photo that I had to take because the tray was so beautiful I didn't want to eat it I wanted to showcase for the world to see. read more

Cook Out - Burgers Near Me - Raleigh, North Carolina

This is the THIRD time in a row I've been to this cookout and they have messed up my order. The first two times I asked for Cajun fries and received plain cold/soggy fries but this time they completely forgot half my order. There's nothing like getting home and realizing you paid for something and didn't get it. On top of that no straws, ketchup packets covered in something sticky and workers who don't say anything back when you say thank you for your meal. read more

food: 2 stars..reason being when they decide to do get the order correct it's actually pretty decent if it's not dripping grease. i wish there was a separate rating for customer service because this place deserves a BIG FAT ZERO! The absolute worst customer service i've ever experienced. it's actually kind of funny because I AM the one saying thank you to them. but whatever if you're in a rush and hungry, they're the place to go. just don't bother wasting your breath unless it's to place your order! read more

first of all I was polite with the lady ordering my food thru the drive thru, she was very nasty while taking my order I proceeded to pull forward because I felt like I was being rushed and I didn't have my payment out yet so when I pull to the drive thru window it was a guy accepting payment no hello how are you just straight to the point and slam the window smh soon as I get my food I checked the top two plates and they was thrown together so I pulled over and checked and the portions was like they are trying to save food smh idk but for $25 for a scoop a fries and fried hard corn dogs and half way done fries smh for them to be nasty and rushing me they could of at least put some love in the food never again, I charged it to the game but this place definitely need to upgrade in customer service if my food was straight that attitude would of rolled off but the whole experience just blew me better luck next time....never read more

My husband got your barbecue plate twice this week. He said your plate was very good, service was great and the price was very reasonable

This place is drive through only. The line goes pretty fast. They have a line on each side of the building. The prices are also cheap. I got their platter which came to $5.94 with a double burger, onion rings, hush puppies and bottled water. That's a great price, but I made the mistake of telling hem to put everything on the burger. It came out tasting of some awful American cheese and had too many condiments placed on it. I would have preferred something a little drier. It left a bad taste in my mouth. I think I'd rather pay a little more for something better. It's not at the same level as an in and Out burger. read more

Let me tell you, if you go to this cookout and get a mint Oreo milkshake, your life will change. Also try the chicken quesadillas, and the Cajun chicken ranch wrap. Some would say this isn't a good review, but I assure you, this cookout tray combination is flawless. Fuck me up fam. read more

Went to this cookout last night. Why one star? 1) Waited almost 30 min with only three cars in front of me 2) Ordered cook out tray, received food that was not my order 3) Went back waited more 4) Got my food (marginal) after requesting it again 5) Had to again approach them for the drink I could have made all that stuff at my house for the 45 min it took to get my food. read more

is there a option for 0 stars? the person in charge of this place should find the nearest match and burn it tf down. I drove allll the way home, i was like 15 away from my side of town and i noticed my car smelled like musty butt the whole way there and I'm like tf is that? something said "check your food" but i was already home by then... they gave me somebody's order of ONION RINGS AND A SANDWICH W EXTRA ONIONS. got my car smelling like straight gym socks then i had to drive my azz all the way back to get our correct order, i got 0 accommodations no free milkshake nothing jus a ohh sorryyyy. 0/5 stars don't recommend. read more

I have ordered here drunk 1000 times and it always comes out perfect! They really are great at their job and the food is always consistently good! read more

Who doesn't love Cook Out? Fresh food (or at least as fresh as fast food gets), prepared quickly and at a reasonable price. An excellent value for the money. Love the Cook Out Tray, easily the best $5 you'll spend (trash that $5 footlong...disgusting), and grab a Double Burger with a Chicken Quesadilla and Corn Dog as your side. Wash it down with a Cheerwine or a fantastic milkshake (but don't do it daily. Everything in moderation.) This particular Cook Out has a larger than average walk-up clientele, so watch out when rounding the corner to leave. The staff is always friendly, helpful and fast. Gets me in and out, even at the busiest times. Cook Out is the best fast food joint in the area (and my friends from out of state tell me that they're better than anything they have.) So order a tray and chow down. They're open till 4am on the weekends, so there's no excuse not to go. read more

I'm generally a fan of Cook-Out and this location delivers great food in very short time. For the price, you really can't go wrong here. Much better than any of the "chain" ff places in the area. read more

Believe me Cook Out is the best , but this location has the worst employees ever. They're so rude and tend to always be in the worst mood. So I mean their food is amazing but their employees not so much. read more

They have nice milkshakes, but the food is too greasy for me to stomach. It's very heavy.

If you've been to cook-out you already know the quality - it's always consistent day and night. This location is particularly busy but the staff is always friendly and REALLY fast even at their busiest. They also seem to get along well, and they are one of the few restaurants around where the men and women seem to be happy working there so it seems to be managed well also. Their barbecue is perfection imo. read more

everytime i come to this state i have to hunt down a Cook Out for their BBQ sandwiches, i love them and i brought 5 this time and brought them home (bk to ca) now will they make it home.? That is way to much pork i know. but ...... read more

Had to search to find any sort of info on this place. I googled it, and according to google it's not there. I even looked on the Cook-Out website, this location isn't on their list of locations. Why not? I wanted to complain about the bad service. At the speaker I ordered a couple things, she asked anything else, and I said a couple more things, to be met by silence for about 3 minutes. She then gets back on and said "Did you want something else?" I asked her what she had for me so far and she said just the first item I listed. I retold my order and she said "okay". That was all. I get to the window, she doesn't say a word to me as she takes my card. She then hands me my food and shuts the door, without a word. Terrible service. read more

Love love love cook out but will never return to his one! Such rude customer service. First they didn't get my order right but that could possibly be the mic situation- anyways I get to the window trying to see if I can get my order straight and the guy was so rude. As soon as he opened the window just reached and took the money/didn't even tell me total or say hi. While receiving my food was missing milkshake and two drinks. When I asked for everything I was missing his response was "oh my gosh". Rudely giving me drinks and closing window. read more