Excellent customer care & high quality products! Carlos helped me find all the parts to replace the…read moreworn out and leaking timer & connectors then offered to put them together for me! It works perfect!!! No leaks, easy to install. Thank you

We had a stellar experience with the The Firebird. Since we don't live in Santa Fe, we did…read moreeverything via email with the store manager, Alisha. She was an excellent and responsive correspondent and arranged everything - including delivery - with competence. The delivery driver, Fabian, was also great; careful and respectful of both our merchandise and our property. Granted, we did do a lot of preliminary research ourselves and knew what stove we wanted and which parts we needed to order for the installation; however, we approach all major (and many minor) purchases in this way. No one knows what we want better than we do! This said, we recommend The Firebird without reservations of any kind. We are 100% satisfied.

Prompt -professional-knowledgeable and communicates well with clients about what is happening, as…read morewell as, what might be helpful in the future. When they left, I felt I had a good lesson on staying safe. Worth every penny paid!

Quick response, reasonable price, knowledgeable and friendly tech. Only came to do 3 kivas,…read moreended up also addressing a dryer ventilation issue while there.

My personnel experience has been nothing but a good one. It's obvious that Garth has extensive…read moreknowledge of various pellet stoves and was able to fix mine and got it working again. He followed up on his work and showed up at the time that he said he would be there. I would recommend this guy for all your pellet stove needs. Michael

Tried to call multiple times and was unable to get ahold of anyone. When they did call back it was…read morea scam. NOT A REAL BUSINESS!

Great service and very honest . First time I was ever told I didn't need service for 3 years…read more chimney cleaners usually tell you they need to come more often than necessary.

We scheduled someone to come out and install a chimney cap. We were told it would be $150. After…read morerescheduling not once but twice with short notice, the guy finally came out. He did not come prepared to install a chimney cap, and told us we should just do it ourselves. We pressed him on it and were told to call his boss if we had a problem. Wrote us up a bill for $86 and left. We got nothing for that but a couple missed days at work for scheduled times they didn't make. Now we still need a chimney cap . . . What a waste of time and money.

I have massive gratitude for the honestly of this company. I had another company install a…read moreheat-pump water heater. I felt like they were inappropriate, so I called #1 to review the "other" companies work. They were able to point out the flaws that would block my new heat pump from being green-tagged. They pointed out the green tag was missing. They didn't charge me. So, I called them again a few months later because they proved themselves to be honest people. They came in, took care of my seasonal tuning and a toilet that was not flushing. I think I've found my trusted plumbers, and that's a hard thing to do! 10/10 recommend!

We hired them to do a simple plumbing job and were so impressed with their owner and his…read moretechnicians, we hired them to do an extensive upgrade of our electrical system. Ours is a 4000 sq. ft. home. If we should ever decide to go solar, I would trust no one else.

We called Daniel's out to our house because of our septic tank issues. We needed a grinder for it…read more They ordered it and then nothing. My husband had to keep calling them to see what was going on. We couldn't run the water for THREE WEEKS! They couldn't locate the grinder. Finally we called another plumbing co.pany and they came out the next day and fixed it. I'll never call Daniel's again.

Grateful is an understatement re: heating repair service I got from Daniel at Daniels Plumbing,…read moreHeating and Air Condition! Imagine coming back home middle of the night after an away trip to find that the home was freezing cold in the 30s because the mini-split units were suddenly were no longer working and emitting any heat. The morning and a few hours after settling back at home, I was determined to find any repair services that had any availability to come take a look at mini-split units that went down who knew when and how long it had been down. After calling 10+ contractors who told me they either did not do the work I needed, did not have same day service availability or even had availability a few weeks out, I finally hit a jackpot with Daniels Plumbing, Heating and AC. My experience with Daniel (the assigned HVAC tech to my home) at Daniels Plumbing, Heating and AC had been very positive from the start to finish. The call operator was able to help assign me to a technician who would be able to come out the same day in the afternoon/evening. I was pretty nervous about getting ghosted with technician not showing up because the 4-hour timeslot was 1-5pm and if they decided not to show up, it would have been a real issue for me with the weather slated to plummet to low 20s and with absolutely no heat at home and no certainty when a person could fix, let alone diagnose the problem my minisplit had. But, everything was solved when Daniel called to let me know he was on the way to my home within the promised time window. When Daniel arrived, he asked me a few questions and to show him the problems and all the inside/outside units I had at home..and promptly got to work. Within 30 min of him arriving, Daniel was able to diagnose the problem and resolve the issue for me...and tada, the heat function for my minisplits were working again and warming up my home. I also felt grateful that the business was not only quick, reliable but also honest and had high integrity. Daniel did not overcharge me once he identified the issue with my minisplit units. He also was prompt and informative in his gameplan on how he approached diagnosing and fixing the problem. I was very grateful (and pleasantly surprise to have heat available at home in no time) for his help and the honesty+integrity he demonstrated throughout my interaction with him. Because of this, I would likely use their services again in the future if I have any HVAC issues.