If I could put no stars I would. So when we lived in Alabama I hired them it was going ok for awhile then it went downhill they sprayed the next door neighbor a couple of times the I told them that we were moving and to cancel services then I get a bill that they sprayed my yard but they never did because we were having a moving sale on the day that they said they were here I told them that I wasn't going to pay the bill so now they turned me over to collection so I paid it so it didn't ruin my credit. So word of advice find a different company read more

Before I had Cook's I had ant issues really bad. Since I got my service with Cook's I haven't seen a single ant in my yard or inside my house. My technician Brandon M is awesome and always goes above and beyond. read more

Told me I'm in a contract I never signed and that I have to pay a cancellation fee if I want to cancel my service, or pay $110 for bug spray. Outrageous. I'm about to get the better business bureau involved. read more

Terrible service all around. We signed a contract with Cook's about 2 weeks ago, the technician was over 1 hour late for the appointment and then proceeded to tell us that our contract must not have been turned in yet because he didn't see were we paid. - called Gadsden office to clear up the problem while tech was standing there. - the lady that answered the phone was rude and told us that she did not receive.the contract from the salesperson yet and didn't know when she would get it. - we cancelled our contract because at the very least the technician should've called us that he was going to be an hour late and I truly expected a better customer service. I would advise anyone to find a different service. read more

I just wonder WHY I have ants all over my yard and have had wasps and bees all summer...that I have had to handle on my own. I usually wind up spraying my own house once a month even though I pay Cook's $35.00 a month to do it for me. Have actually had them give me advice on how to get rid of bees (because they don't know how....). What kind of madness is this? It's my fault...I just keep hoping they will do what they advertise. Hey...aren't bees and ants and gnats and biting bugs considered to be "pests"? read more

I just paid $260 to cancel my business accountant with Cooks. Poor service, building still contained insects and bugs both in and outside. Couldn't get the tech to agree upon a organized day and time to come. It was a complete mess and I ended up paying the term of the contract without the luxury of their getting services. Not the way to do business. Very disappointed. read more

Put contract on house without termite bond. Seller agreed to pay Cook's Pest Control to come out and inspect the house. Cook's inspected the house, treated it placed termite bait stations around the home put a bond in place. This service was completed two weeks before closing. Upon closing the sales rep informed us that the bond would not transfer. We would have to start all over and pay the fee even though the house was just treated. What a bunch of crooks. If we had paid their fee, that would have been money they made and didn't have do anything. No thank you to Cook's. I do not want to do business with a company that operates that way. They are the only pest control company in the area that will not transfer the termite bond. If they would have transferred the bond, we would have stayed with them. read more

We have had a Cooks Pest Control contract on our last three homes. They have always taken care of any problems that came up. Their technicians are very friendly and helpful. We recently had a problem with the sump pump that came with our current home....and you may not be aware, but Cook's also takes care of such problems! I highly recommend Cooks Pest Control!!!!!!!!!!!!!!!!!!!!!! read more