I took my dog here for the first time yesterday to give him a self service wash. The area was…read moreclean, bright and a nice size for my 160 lb Cane Corso. There were aprons, shampoos and conditioners available. I wished there were pet brushes to massage in the shampoo as I've seen at other self serve facilities and I wished the temperature was a little warmer on the dryer but even without having those things, Bentley enjoyed his bath time. Overall, my experience was good and I'm sure I will be returning. The staff was helpful and friendly.

First time grooming. Staff is so nice. My golden looked good and prices are wonderful. Making…read moreanother appointment

Michelle was nothing short of amazing! She was kind, understanding, gentle. I don't think I'd take…read moremy pup anywhere else

Michelle did an amazing job! Her shop is clean, professional, and also much more comfortable than a…read moretraditional grooming salon. She let my dogs have full run of her shop and treated them like her own pets rather than locking them in crates after she finished. And did I mention they look gorgeous? She did a fantastic job and I can't wait to come back!

Another great visit! It has been two years now and no complaints only compliments. My pup gets the…read morecut I request. He is groomed well, comes out of the visit happy, pedicured, fresh breath, and w/fur perfectly styled and cut and smelling like sweet lavender!

We are always very satisfied when Benji comes back from his grooming at My Fluppy. I like the…read moreflexibility and prompt service.

I have a standing appointment for my two Maltese. Jill is a wonderful groomer. Very talented, and…read morevery pleasant to deal with. I am never concerned about their welfare. Now that we use Mia Bella Pet Grooming.

Charlie got his first professional cut today and he looks like a rock star!…read more Thank you Jill!

Erin, is such an amazingly talented groomer. She's thorough, patient & focused on your fur babies…read more Compassionate & loving. She has the best ideas when it comes to hair cuts. Also I feel like my baby is protected because she ensures rules are followed & communicates very well. Erin gives a full report on how Royal behaved during his grooming session. He loves her & enjoys bath time.

First time taking our little Yorkie to Erin. He came out looking so handsome! I have scheduled…read moreanother appointment with her for next week. Quick and easy service. Our Yorkie came out looking like a totally different dog!

Typically, the staff is great, very friendly, and competent but today I was charged wrongfully…read moretwice for my crickets. The first time the cashier had accidentally scanned the code below mine and I got the refund. When I checked the receipt again, I saw she charged me for 15 large crickets when I purchased 15 mediums. It's only a dollar-and-a-half more, but I get crickets everyday so that dollar-and-a-half more adds up. Make sure to get your receipt and check it for accuracy.

I thought the customer service and store were HORRIBLE! I highly recommend you go ELSEWHERE!…read more My wife, Lisa, is in home hospice because of pancreatic cancer with not very much time left. She enjoys her bedside 5 and 31/2 gal aquariums to watch the fish and take her mind off things. Unfortunately, 3 goldfish we have had for about 5 years died in our 5-gal. tank, so I wanted to replace them fast for Lisa's sake. I went to the Petco in Eldersburg thinking a popular nationwide chain store was the best place to buy them. I spoke to a rep and selected a small coby cat for Lisa's 3-1/2 gal. tank. I then asked for the 3 replacements of fantail goldfish and explained the situation. She said she had to check something, then returned a few minutes later. She said the mgr. told her she could not sell the goldfish to me because the 3 goldfish (and no others) should be kept in at least a 10-gal. tank and would not survive in my smaller aquarium. I explained that I have had aquariums for nearly 60 years since childhood and have never heard that. Fish will only grow as large as the size of the tank will permit. I used the example of plants only growing as large as the pot for the same reason. I also said that my last 3 goldfish did very well in 5 gal, with the 3 other fish for the past 5 years (6 total). She just would not listen to me. I got the strong impression that she frankly didn't care what I said. The conversation was very civil, but most frustrating and unsatisfying. So, I went to look at other fish that would meet the rep's 5-gal size parameters that might quickly satisfy Lisa somehow. I found the prices to be very high, and two whole sections of aquariums were dark and quarantined which offput me with that large amount of dying or sick fish. I waited over 40 minutes for the rep to return, seeing her helping one other customer with fish for all that time. No saying "I'll help you shortly" or asking another rep to help me even though I saw several other reps wandering around the store who just pretty well ignored me. Having spent nearly an hour, I gave up. plopped my coby on the counter and told the cashier that I could not wait for almost an hour to buy 4 fish. I then found out about another area "small business" pet store and visited there in order to hurriedly provide my wife some much-needed tranquility. Customer service and store appearance was WONDERFUL. They guided me immediately to the aquarium section, stood by all the time it took to make my selections, helped with questions promptly and knowledgeably, and quickly gathered the fish for my purchase. I asked about the so-called tank restrictions, and he agreed exactly with what I tried to explain to the Petco rep. about size of tank limits the growth of fish Unlike Petco, this store was clean and not smelly, and better organized. My costs were about 25% less than Petco, with much healthier fish. I will be writing a favorable review as soon as I post this horrible one about Petco. I WILL NEVER go to Petco again! For a $3 billion company in annual sales, and nearly 1,600 locations - I cannot conceive the lousy service I got. How do they survive? NEVER AGAIN - and I am advising other "fish" seniors in our assisted living apartments to do the same and WHY! (as well as anyone else who might consider buying ANYTHING there for any pet!)

I've had my dog here twice to get his nails clipped. It's always been easy to call and schedule an…read moreappointment. I forget the name of the person who clipped his nails, but they are always able to keep him calm and get his nails clipped quickly with none of his antics.

i recommend, but apparently they sometimes forget to clip…read moreyour dog's nails. The first time this happened, they had me come in immediately to have it done and apologized. This time i have called twice and no one has gotten back to me. I do not know whether they are short-staffed or what. Alicia does a great job grooming my dog, but i shouldn't have to take him to a vet to have his nails clipped afterwards.

We have a King Charles Cavalier Spaniel, and there is another one in our neighborhood, and he…read morealways looks so cute and perfect. So one day we asked what groomer they went to, and the rest is history. We couldn't be any happier! Best groomer in the area hands down, I recommend Hera's to every dog owner I know.

One of the best in town. They always give my boy his best haircut. Easy appointment and they treat…read morethe pup well

Amazing groomer! My Maine Coon had some matted hair and wouldn't let me get the knots out (there…read morewas a lot and I was afraid of hurting him). Laura's Pet Grooming gave me an appointment the next day and I sat there while she removed them- she was amazing!! It didn't take much time and she cleaned up his undercoat and he looks great! A few other groomers told me they'd have to shave him to get the knots out - I'm so thrilled she could do it without shaving. Plus, he didn't even make a whimper when she was removing them. She was very caring, kind, and gentle. She has great prices too (half the price of the other groomers I called). I highly recommend Laura's Pet Grooming!!

My Norwegian Forest Cat, Claude, was REALLY matted. Laura was so patient and calm! We all made it…read moreout alive and didn't even have to call an ambulance!

Yesterday, 5/4/26, my sister took our dog to PetSmart in Owings Mills. Zumba has been to this…read morelocation several times and no problem. In fact, we have used been using PetSmart, different locations, for probably over 20 years without incident. UNTIL YESTERDAY!!! Well, maybe I should say his previous visit as well. So, on the previous visit, around Dec. Zumba's underside was washed but apparently was not conditioned. Zumba is a Shih Tzu, so he is very short. After his last groom, he walked across the grass which was damp and immediately started to matt. I thought they probably did not condition his underside - no big deal. Anyway, he went to PetSmart yesterday for grooming. He had some matting issues under his coat and also on his underside, where he had immediately started matting from the previous visit. The groomer called and said it would cost extra - no problem. 4 hours later the dog still was not groomed!!! He had been washed and partially cut. The dog had apparently been sitting and waiting while they groomed other dogs even though Zumba had an appointment and also paid for additional time. When my sister picked the dog up, the dog looked like he was 96 y.o. and had been drunk for days. The hair on his head is chopped up, his face is chopped up, his beard is uneven, his feet look like he has boots on, hair is hanging down from his genitalia - lots of it. They told my sister they will finish him in the morning (today), now today they are saying Thursday. How they could even let a dog leave their establishment looking the way this dog looks is beyond me. They offered no refund, no discount, charged extra, said they would finish the job today, and now rescheduled to Thursday. This is the worse customer service and grooming service I have ever experienced. I do not recommend this particular PetSmart Grooming service at all. If I could give them a lower score I would. My dog looks so bad, that if I saw him on the street, I would not he was my dog.

I went to pet smart and the poor cat need a home and there so kind and trained you should go it's…read morejust amazing