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    PetSmart

    2.8 (13 reviews)
    Closed 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Private dog training

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    Look at the top of his head

    I wished I had read the reviews before I took my dog to PetSmart in Owiings Mills. My regular groomers were busy and/or unavailable, the weather was in the 90's it was entirely too hot for my dog really needed a cut. I took him to PetSmart as a last resort, he didn't need a bath because my groomer bath him the day before and I was told by Kenny the PetSmart groomer that he couldn't bath him again. His appointment was 10:30am I was called to pick him up at 2:30pm. I was charge $76.00 for a chopped up hair cut. I asked if Kenny was new and was told he's been grooming dogs for 4 years, which is extremely hard to believe they offered me a discount on the next cut, however my dog will NOT be going back there again. My regular groomer is not available for a few days, I have to look at this mess until my regular groomer is available

    Nik D.

    Today I was helped by one of the best managers when she could've told me to return next time since they had not that many people working. But she went out of her way and I will never forget her going above and beyond

    Premium Dry Food
    Heather P.

    Store is clean and well stocked but sadly never answers the phone for Pet Grooming. Called for a couple of days at different times. I had to visit just to attempt to make an appointment for my dog who is an express breed so appointments cannot be made via the mobile app. I went all the way there and they said they are short staffed and can't offer a nail trim. I get it as many businesses are struggling but if the call was answered it would have saved me a trip. They have a pink sign up that was handwritten posted on registers that tells you to contact a woman (has name and gmail address ] for Pet Training. When you contact her she redirects you to go to the website instead of contacting her directly. Had about 5 team members on the floor but only 1 on the register. The line was all the way into the walking path for incoming customers but no one helped the cashier. Didn't love the experience.

    Charlie is happy to be clean and groomed.

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    5 months ago

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    4 months ago

    I went to pet smart and the poor cat need a home and there so kind and trained you should go it's just amazing

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    Parkwood Pet Resort

    Parkwood Pet Resort

    (7 reviews)

    Bogey loves getting to play with the big boys! When the sun is out they play outside which is so…read morenice since he would be stuck inside at home. We so appreciate the staff at Parkwood

    I had high hopes for Parkwood Pet Resort because it is new, conveniently located in Pikesville, and…read moremuch closer to me. I live in Owings Mills and normally drive to Downtown Dog Resort in Locust Point with my 70-pound, fawn-colored Lab/Pit mix, Buffy. I thought I'd try somewhere closer for a weekend boarding stay. Lesson learned: convenience isn't everything. I went to Parkwood on Thursday for a tour, Buffy's temperament test, and to pay the deposit for her Friday and Saturday stay. The young woman at the front desk was wonderful. She greeted Buffy warmly, gave her nose kisses, gave us a tour, and then took Buffy back for her temperament test. About five minutes later, she returned and told me everything went fine and that Buffy was a sweet dog. I left feeling very good about the facility. Then Friday happened. A different employee, Elizabeth, was working. The atmosphere immediately felt different. She didn't warmly greet me or Buffy. I tried to give her the benefit of the doubt--it was Friday, after all. As we went through Buffy's food, I also had treats for her. Elizabeth told me they could only feed dogs during scheduled feeding times. I explained these weren't a meal, just treats, but I accepted that they had their rules. Buffy is trained and wears a correction collar. I was then told she could not wear it there and that I would either have to drive home for a different collar or purchase one from them. At this point, I was starting to wonder if they really wanted Buffy there, but I tried not to read too much into it. Then another dog, whom I'll call "P," arrived. P and Buffy barked at each other. To me, this was normal excited dog behavior. P's owner didn't seem concerned and even stopped to pet Buffy. Elizabeth, however, reacted as though Buffy had done something seriously wrong. She then brought out her own small dog to see how Buffy would react. Buffy simply sniffed and walked around her. The small dog began barking at Buffy, and Elizabeth said, "Oh, she's just setting boundaries." That was interesting to me. When her dog barked, it was "setting boundaries," but when Buffy barked, it seemed to be a problem. Elizabeth then took Buffy to the back with larger dogs. Again, Buffy and another dog walked around each other and barked. Elizabeth immediately brought Buffy back out and told me maybe she was just excited that day, but they couldn't have her there. She offered a refund and suggested I try their West Baltimore location instead. If Buffy's temperament was genuinely unsuitable for Parkwood, I can respect their decision. What I couldn't understand was why she passed the temperament test the day before, why I was told she was a sweet dog, and then suddenly wasn't welcome the next morning. And if her behavior was truly the issue, suggesting another location within the same company didn't make much sense to me. I asked for my refund and left. I was told it would take 3-5 days. As I was leaving, I saw other dogs arriving who were also barking and getting excited. Dogs bark. Dogs get excited. That's normal. What bothered me was the apparent difference in how that behavior was interpreted when it came from Buffy. At first, I thought perhaps I had simply encountered a staff member who wasn't a good fit for us. I later learned Elizabeth is the owner, which honestly changed my perspective. I'm simply sharing my experience as a paying customer and dog owner. I also tried to share this on Google, but reviews are currently disabled. Interesting. Buffy has been boarded and trained at Downtown Dog Resort in Locust Point for about two years. They know her, work with her, treat her like family, and she gets excited before we even get off the 95 exit because she knows where she's going. She boards frequently, swims there, and always comes home happy, clean, and exhausted. I made the mistake of thinking a newer, closer facility would be worth trying. It wasn't. Not every dog daycare and boarding facility is created equal. I learned that lesson the hard way. So, consider this my apology to Downtown Dog Resort for ever thinking I could find the same level of care simply by going somewhere closer. If you want a place that genuinely knows your dog, treats them like family, and makes them excited to walk through the door, I personally recommend Downtown Dog Resort in Locust Point. Buffy and I will happily make the drive.

    Mobile Pet Grooming Baltimore Area - Eye boogers and stains that should've and would've been cleaned and nonexistent

    Mobile Pet Grooming Baltimore Area

    (29 reviews)

    Mobile Pet Grooming was scheduled to groom my dog. I received a text stating that my Groomer will…read morearrive anytime between 03:55 PM - 04:55 PM. My husband left work early and everything to meet them. The day of the appointment, I receive another text that stated "Hi, this is Mobile Pet Grooming and due to equipment issues this morning, Ron will be running approximately 1-1 1/2 hour behind schedule for today. He will text you when in route. Please let us know of any issues, thank you." By this time, we were already home, so of course there were no issues. That is....until the clock slowly ticked by without the groomer arriving or texting. I texted the company multiples times asking for an ETA, no response. I didn't hear back from them until the next day with a message asking "did the groomer not show up"? Clearly they were receiving my texts, just refusing to answer them. Without an apology or anything, the person responding to my day old texts offer another day the groomer was available. Ummmm, no thank you! Schedules were already changed around to accommodate the previous appointment, why would I take another, days later and in the morning! When refused the appointment, I then get a sad excuse for an apology, followed by a message stating that "Ron is bad at communicating". Well sure, go on and reschedule me for the poor communicator. Will never get my money again!

    Do not use this company. They refused me appointment at the scheduled time because they couldn't…read morefind parking. I spoke to the office and she admitted my zip code was a constant parking problem, but then denied it was her responsibility to contact me for other suggestions, like an afternoon appt when parking is much easier. I had never used a mobile groomer before and didn't know what to expect or what questions to ask. They also refused to refund my deposit. Just an awful way of doing business.

    Dogtopia of Owings Mills

    Dogtopia of Owings Mills

    (4 reviews)

    I took my baby to this so-called groomer; I have a multi-poo 16 lbs soak and wet - they HACK,…read moreSCALD, BALD my dog!!! not very remorseful --they offered no payment, but I wasn't gonna do that anyway.. this trauma left my pet terrified and traumatize!! if you love your pet -- stay away from this location.

    As a dog mom I am terrified for the animals left in the care of this establishment. I scheduled a…read morevisit to check out the facility and meet the staff. The out door play area is smaller then the kitchen in my condo BUT more alarming then that is that the staff were unable to answer 2 basic questions: 1) Whats your emergency protocol? 2) What vet do you use for emergency injury situations? The answer to my questions was to hand me a business card for Meg, the general manager and explain that the individual doesn't work the front desk normally. My problem is that no matter what your role is within the facility you should know the answers to these basic safety/emergency questions. At the very least you should know where to find the answers and provide them when asked. No, I never messaged Meg. I'd never trust my child to a day care who's staff was uneducated on emergency and safety protocol so why should I trust my puppy to a staff who can not answer these simple questions. Before we jump on the "they just opened, give them time to find their footing" bandwagon let me again say, the individual didn't even bother to look up policy or anything just handed me a card and said that I should email her. I will say this: It appeared to be a secure location, I had to be buzzed in and there was another 2 doors between me and the rooms the dogs are in. It was clean and appeard organized. All this to say - if you like to be the guinea pig then sure, try them out but if your pup is you kiddo then I caution you to look elsewhere. ​

    PetSmart - petstore - Updated September 2026

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