Run don't walk AWAY! Terrible service on a Jetta Lemon that we bought a year ago. Consistent transmission problems that they can't fix. Engine cover missing. Wrong tires installed. Missing keys. The list goes on. Traded it in for BMW of South Albany. Took a big hit but at least we are free of COOLEY!! read more

WAS in the market for a 2013 Mazda 3 and I emailed the 3 Capital District Mazda dealerships to get the best price on it. Got a prompt response from both Orange Mazda and New Country Mazda in Saratoga. Didn't hear a peep from Cooley. I knew exactly what I wanted, didn't need a test drive and had financing set. Just wanted the best price I could get. Very disappointed that Cooley didn't even bother to inquire with me on what I was looking for. Cooley's loss was Orange Mazda's gain, as they got a sale and a happy customer. read more

It was easy to sign a lease and my salesman, Dan Stein, was extremely nice and laid-back. Not pushy or pressuring at all. About a month later there was a problem with my original contract that wasn't adequately explained when I went in to re-sign, but everything worked out when I was able to clarify with a business manager who took time to straighten out my misunderstandings and confusion. So far I'm happy with their service and the car drives well. Will update as time goes on. read more

The Cooley service department is so bad it takes effort to describe how bad they are. I took my car for a 60K service and asked them to do an inspection, meaning NYS inspection. They did some sort of crazy VW inspection and told me about 4 grand in repairs I should consider. They were all apologetic about it, like "I know, tough break man... you car needs all this work." I couldn't pass NYS inspection because of a check engine light due to thermostat problem; they quoted me $400 or something ridiculous for that. I leave the dealer and there is a clicking sound in left front wheel. I go back and say.. my car is making a noise it wasn't making before. They customer service guy blows me off with some BS about rotating the tires and actually runs a brake pad against the corner of his corny display desk to illustrate. Whatever dude. I leave all pisssed off. I get to work and examine the tire. One little counter weight tab wasn't stuck on properly and was nicking part of the brake on every turn. Pick off the counterweight, problem fixed. So.. I take it to Hackles on central to get a quote on the thermostat. He was almost embarrassed to take my money to fix it because it was so easy. Anyway... while Hackles is driving my car to make sure the check engine light stays off, they notice a loud hum on the back wheel that I had noticed for a while. A bearing was practically gone and needed to replaced. Not a good situation to be driving Cooley wanted to load me up with 4 grand in highly questionable repairs and didn't notice the thing that could have killed me. That is so messed up dude. And then the next week Cooley cracked my wife's windshield down near the wiper during a routine service and concocted a scam to get us to come back in a few days for some windshield wiper part , I assume so they could swap out then windshield when they got one in stock before I noticed. When I walked back in and said. my windshield is broke, they said... real quick... "that was there". Then they offered to fix it for free.. in a few days when they got one in stock. No further mention of the wiper part. It's embarrassing when someone is lying to you, and you know it, and then they know you know it. Absolute clowns read more

Nightmare!!! Went in to pick up my new Mazda. Had my paperwork, had given salesman a down payment and was told what my Cashiers check needed to be for pickup (cash deal). When I arrived the day of pickup, the Sales Manager, Larry Cole, demanded more money. I was in shock. I had the paperwork he had given me to back up my claim. He was rude, belittling and abusive. I am a 64 year old widow. I couldn't help but think - would he do this to a man? He was holding my new car hostage. He threw my cashier's check at me and told me to get out - he didn't want my business. I had communicated with the salesman, Walter, for over 2 weeks. I should have left. I was so shaken up, I never fully inspected my car before I left. I did not feel comfortable or safe there. When I got home, I noticed my car was dirty (tons of leaves in the windshield wiper trough) and the clock was not set. In going through my paperwork, I saw the Mazda New Car Get Ready In section Form. It had never been done - it was blank and unsigned. I tried to reason with the Financial Manager (who was a self-proclaimed born-again with 6 kids to provide for. He also lied to me. I texted, wrote e-mails and made phone calls to the GM, Ted. He was definitely not willing to negotiate and was siding with his "team." I don't know what happened to decency and fairness, but you won't find it here. I traded in my 2014 CX-5 with 26K. miles. I have always loved my Mazda and been a loyal customer. What should have b been an enjoyable experience turned into a nightmare. They should be ashamed of themselves. I have contacted Corporate Mazda and my personal attorney. They are thieves and liars!! Stay far, far away!!!! read more

I was satisfied with the price of my used Mazda. The salesmen I dealt with looked like thugs but turned out to be very nice guys who were easy to deal with. They took the time to explain things and were very well informed on their products. They gave me a free oil change and a full tank of gas. I was disappointed when they charged me the NYS tire disposal fee for 4 tires on a used car which had about half the tread gone. They wouldn't give on this one although it doesn't seem legal. They also promised a warranty which was different from the one I actually received. The service department people were very easy to deal with. read more

We arrived without an appointment, with the idea that we wanted to test drive both VW and Mazda. We were away from home by a couple hours, and wanted to use our time wisely, as we were looking for a manual transmission in a new sedan. Alfie met us at the door, chatted for a minute, and had us test driving new cars before we'd been there ten minutes. We drove 7 new cars before lunch time, never with any pressure. As we left for our next dealer, Alfie asked if he could have an email address and our last name so he could contact us if he was able to find a car that met our needs. A very enjoyable visit to a clean dealership staffed by nice people. I reached out to him the following week with questions on a couple of the cars we drove, he replied promptly by email, we agreed on a fair price on a new car and received a generous trade on our current car. They beat my hometown bank by a full point for financing. We picked it up this morning, and so far, we're very happy. I dropped one point off for the "video demo of our car" with the business manager, which turned out to be a cartoon about how much better life is with an extended warranty. While I understand this is part of the business, I'd have preferred to work with Alfie on finishing the paperwork and skipped the movie. TL/DR - had a great experience, bought a great car at a nice price, but could have passed on hearing about extended warranties masquerading as a discussion of the features of my car read more

Bought a new car from Cooley Motors in September. Things were great when you purchase. Unusual that sales person Zach Williams "coached" me through the survey system as if he doesn't get a rating of "great" the pay schedule he gets is not a lucrative. Now only two months into the purchase, my daughter is having trouble with the front tire loosing air & this morning it was out flat. Called Zach left a message, waited over 2 hours, not a response, had to call him back and he said he did get the message,, then why didn't he call me back? Bottom line is they will not back the tire on a car that we have only had for 2 months, less than 2,000 miles. Forget this place if they will not have the courtesy to return calls & tell you they don't stand behind their product. read more

Unprofessional, shady business practices. They will say whatever they need to say to get your money, and then back out later and won't deliver on their promises. After purchasing a CPO vehicle from them, I realized that the back doors wouldn't lock. When I called them about this, they claimed that the car was not CPO and I would have to pay for the repairs. After several phone calls, I showed them the documentation that I had stating that the car was certified, and said my lawyer would be in touch with them. I got a phone call that they had magically fixed a "glitch in the system" and the repair would be done without charge. I thought it was a fluke and gave them another chance. I had an appointment for service on my car on a Friday at 9:30 am. Around 4:30 pm, they told us the car would not be ready by the end of the day, and we would need to leave it with them for one more day. I was stranded at work. Since it was only for 1 day, I rented a car. On Saturday, Art informed us that the car would not be ready until Monday. We told him we had rented a car thinking we would only need a rental for one day. Since the rental length would now be turning into 3 days, we asked if Cooley Motors would provide rental reimbursement. Art assured us that they would. We agreed to allow Cooley Motors to keep our car until Monday, *under the condition that they reimburse us for the rental car*. They agreed. In the end, they didn't complete the repairs until Wednesday (5 days after my initial appointment). Every day, I spoke with Art and confirmed that they would reimburse us for the rental. I also confirmed that everything they were doing would be covered under warranty. When I came to pick up the car, the invoice was full of surprise charges, and they refused to reimburse us for the rental. I explained that Art had assured me 4 times over the phone that they would pay for this. Art denied this and left to go "help another customer". We then spoke with Guy, who refused to reimburse us for the rental. He claimed it was a miscommunication with Art- but frankly, if their service manager doesn't understand the statement "You can only keep my car for another day if you reimburse me for the rental", then they are not competent to be working at a manager level. Guy then said he would submit a claim to VW corporate and would call us in 2 weeks with an update. He never called us. Eventually, only after we filed a BBB complaint, Cooley told us that the claim was rejected. They should have just admitted they made a mistake in promising something they couldn't deliver on, and apologized. That would not have upset me as much as the outright lies, and management blindly siding with Art and dismissing my concerns. They also returned the car with scratches, and there were wipe marks over the scratches, so somebody knew they had scratched it up. 11 months later, we are having the same problem with our car that Cooley "fixed" (new intake manifold and rear shocks). We took it to a different place to get the work done because they obviously didn't do a good job. Learn from my mistakes and go somewhere else. read more

I want to give a shout-out to Vinnie Varano - the nicest car salesman I have ever dealt with. We had bought my son a Golf TDI (one of the diesel VW'S that are part of the VW controversy) from another dealer last year. He loves the car. We went to Cooley Motors two weeks ago because we were looking for a car for my daughter and saw a used gas powered Golf that was in terrific condition. Before we even began discussing the "new" Golf, once Vinnie learned we had a car that was part of the VW diesel issue, he questioned whether we had enrolled in the Volkswagen TDI Customer Goodwill Package. We had not. Vinnie immediately got us the information to register and gave us information to help us fill it out. That simple deed has put $1,000 cash in our pockets. We then told Vinnie we were interested in the gas powered Golf. He showed us the car, got us the Car Facts report, showed us the maintenance records for the car and answered all of our questions before we took it for us a test drive. And then he gave us a very fair price for it. We put a deposit down on the car and in less than 24 hours we had a car loan, a new registration and my daughter was happily driving out of the Cooley Motors parking lot with her new car. I highly recommend you speak with Vinnie Varano at Cooley Motors if you are in the market for a car. read more

Oh my word. Horrible service experience. After years of going to Nemer VW for service (which is terrifying in itself) - I brought my 2001 Jetta in to Cooley for service. My check engine and EPC lights were on and the car drove like it had a bit of a transmission issue. Editor's note: I'm not brilliant with cars, so I brought a boy with me to avoid the stereotypical female rip-off scheme. I bring the car in to Mark, a manager at the service desk, and ask him to run a full diagnostic test ONLY, which costs about $100. I get a call a few days later saying that t was no big deal and they actually fixed the problem! Great! So I pick up my car and go on my merry way. Less than five miles down the road the check engine light comes back on, turns out they took a shortcut by shutting off the light instead of running the diagnostics. I turn around and bring the car back, demanding to see the paperwork of the diagnostics. He "um, uh..." his way around it because it clearly wasn't done. It takes an additional two days to get the report, and they give me a quote that they "might" be able to fix it for $700 (with no guarantees, since they weren't sure what the problem was.) I get my car out of there and bring it to Autobahn on Central for a second opinion. They tell me that the repair would be close to $2K (all hail transmission!) and nothing that the the other dealership was looking to fix would have solved the problem. Including turning off the check engine light and hoping it wouldn't come back on. When you bring your car in for service, isn't it their job to find out what's wrong, not just blindly tinker around with parts in hopes that the light will go off? What was amazing to me is that the attempt to rip me off started straight out of the gate, don't you want to warm up a new customer first with a bit of trust before sending them home in a vehicle unfit for the road and taking a chunk of their cash? This was in January 2012. I complained to another manager about Mark but was given the runaround as to how to file a formal written complaint to VW corporate. So here's my formal warning, yelpers: avoid Cooley VW's service department, always get a second opinion, and bring a boy with you. read more

Called and made an arrangement to see a used truck on the lot. Well on arrival John had left early (no big deal to me). My issue was being told to come up and not see the truck until he called the manager. The issue was the rear u joints were bad the truck was disassembled in the shop. They didn't even want me to go back to look for insurance purposes. They let me but I couldn't even open the doors or start it. I drove 2 hours and over 100 miles each way for a 30 thousand dollar truck and couldn't even evaluate it. They even asked if I was going to buy it, when I said I brought my dad with me to drive my truck home, I thought I would be leaving with the new one, suddenly they were calling ford to try and locate the parts but couldn't. They showed no concern over me not being able to get back up as they thought the truck would sell within two days read more

So happy I went here! They don't have the best reviews, but they had the best used cars compared to every other dealership in the area, so I couldn't pass up going. It was surprising a very pleasant visit.. The people were great, and the process was quick and easy. GO HERE! read more

I love dealing with Seamus Donnelly! This is the second Mazda that I've purchased from him. It's so easy working with everyone at Cooley Motors and even that much better with the new managers! They have such a personal touch, even Mr. Cooley is there walking around!! read more

Long story short - Took a Mazda 3 there with 4 issues. Six days and $2000 later, only one of the issues had been fixed. A local mechanic was able to fix two of the remaining issues in less than five minutes and for less than $100. He was able to easily diagnose the last issue by actually driving the car. (something Cooley apparently never did). We now have an Attorney General investigation open, and have reported them to NYS DMV. Not sure if they are crooks, or just incompetent, but stay away! read more

I called about 2 weeks ago to order a spare key and extra paint for my car. The parts guy was nice and seemed to know just what he was talking about. He said it would take 7-10 days before the key would arrive and the paint a little longer. He said they would call to let me know when it was in so we could set up an appt for the key. 2 weeks later.... No calls. I was leaving for vacation. So I give them a call... This guy can't find order in the computer. Acts like it was never placed and can't find it anywhere. Tells me to call back when I had cars VIN number handy. Because who calls standing next to their car?!?! I hang up pissed... I get a message left an hour later... They have parts. I can come pick them up whenever I want. I have no confidence in this place... Where they ever going to call?!?! What it if was a part I needed!!! I have no desire to ever use them again. If they are this irresponsible with a $180 key and paint can .... What happens to stuff that really matters!! Too many other great places for my little Vdub in the Capitol district!!! read more

Do NOT buy a used car from Cooley. I bought one and it has been one issue after another, and they do basically nothing or at most the bare minimum to rectify the problems. I have bought or leased so many cars over the years but I can safely say dealing with Cooley was the worst experience of all. I highly recommend you look elsewhere, because if your experience is anything like mine you will be out a lot of money. read more

I purchased a 2010 Jetta in September. It is the end of February and the brakes are completely shot. My father was going to fix the brakes for me & when he went to take the wheels off, he noticed the lug nuts required a special tool to take them off. He looked in the truck where the tool was supposed to be & it wasn't there. He also checked the glove compartment and the center console. I called Cooley Motors & was told I needed to speak with the person that sold me the car. His name is Huffy. I spoke to him and the general manager on speak phone about 7pm on a Wednesday night. The "GM" told me they could cut the special lug nuts off & put on regular ones that didn't require a tool. I advised him I wasn't comfortable driving the car w/ brakes as bad as mine were. They then suggested I have the car towed - I told them I refused to pay for a tow truck plus it would only get my car there, I would still need to drive the car back from the dealership with bad brakes. They said they would speak with someone in the parts department and get back to me. I heard from Huffy the next day. He again told me I could drive my car there or have it towed -I told him again my car was unsafe and I was not driving it. He said he'd talk to the parts department, again, and call me back. He called about 10 mins later & told me since my car is a Certified Pre-Owned, I have roadside assistance. I would just need to lie & say my car broke down & won't start so they would cover a tow to the dealership. But again, that means I would still need to drive an unsafe car 30 miles to bring it back to my parents house. I told him I could have my father take a picture of the lug nut so they could see exactly which tool I would need so they could see if they had an extra for me to borrow. Hours later I text Huffy 2 pictures. I had to text him an hour later & tell him I would like an answer back today so my dad could fix the car tomorrow. He finally called me and said they couldn't use the picture to find the exact tool I would need. He also told me again to have it towed. After hearing that for the 4th time & having to explain to him I was not comfortable driving an unsafe car for the 4th time, I got a little frustrated. I told Huffy this wasn't my fault that they sold me this car without this special tool & he needed to figure this out. I was at work, I've already taken 4 calls with still not result & the same suggestions. I said he needed to figure it out by the end of the day so my Dad can work on the car the next day. Huffy then said to me "you can figure this out on your own then. You're being pretty disrespectful. You can go f*ck your self" I will be the first one to admit, I can sometimes act irrational but I assure you, I was not this time. I obviously had a certain tone since I was so frustrated at this point but I did not curse or call him any names. I simply stated that it was not my problem & they needed to figure out how we can get the wheels off my car. I could not believe he actually said this to me. A customer, a woman!! I asked to speak to his manager & he told me I could call back & ask for .... (I don't remember the GM's name but I remember him from when I purchased the car & he was cocky & rude too) I am completely appalled that this man spoke to me like this. I will tell everyone I know to tell everyone they know NOT purchase a car from Huffy. This situation is now in the hands of Eric Cooley - we have to wait & see what the outcome is. read more

Bought a CX-5 this past weekend. The salesman, Huffy was informed, great demeanor - no pressure - and had no agenda. He was there to make the sales experience focused on us. The sales manager Andre was fair and took the time to explain payment options that would benefit us - no pressure, again, just information. The amount they offered for may trade was fair and the amount they came down on the MSRP was fair. Did I cut the best deal ever (Per CarGURU, or KBB, or Edmunds)? No - nobody gouged anyone, but they were fair and forthcoming, and it was a good.fair transaction. They had integrity, and offered helpful info, another example - Steven int he finance dept. advised to consider not to pay the loan early even if we could -- reason NY customers are protected against negative equity - so the loan in effect ensures we'd never pay more than the car is worth -if, God forbid, it was totaled. I went here because a friend of mine recommended them... I was not disappointed. I came ready to walk away as there are other cars and dealer to look at. In the end, the comfortable, knowledgeable approach, the fairness and transparency of their sales manager and the outstanding value of their product kept me there and I made a deal that day. Icing on the cake - they have a DMV there and we were able to drive off the lot with the car, two hours later - they are pros who know their stuff and could not have made it easier or more pleasurable. I will definitely have both of my kids go there for their cars. It should be noted that I spent 16 years in banking and am a tough negotiator who knows his numbers... just so you know I'm not some easily impressed intimidated person... so when I say all of the above, it is genuine ...Huffy was great from beginning to end, as was Andre and Steven... I could have negotiated harder but when dealing with folks who meet reasonable numbers in their first offer I have to respect that - they didn't try to confuse, blow smoke or baffle or low ball and in turn, I respected their integrity and took a fair offer while if they were less than straight forward, I'd not have hesitated to draw a hard line and go for the rock bottom, walked out and gone elsewhere. Their fairness garnered them a bit more than I would have if they were lesser businessmen. I highly recommend them - as long as this management team is there - you can't go wrong. read more

Recently I went in for an appointment oil change. I was told it would take about an hour. One customer was in the waiting area. After a long time two additional customers came in. After their service was completed, apparently with the help of a manager, I was told my car is in the shop and would be done soon, This was 1 hr 20 min. after I started my wait.. In all it took slightly more then 2 HRs to get an oil change read more

My husband and I were in the market for a new VW Passat lease. We walked into Cooley 35 minutes before closing on a Saturday afternoon. Met Dan Carll and made a deal before closing. Dan went above and beyond to not only get us the price we wanted but on a higher level Passat and a very difficult exterior and interior color request. When we went to pick up our beautiful new car, we got another bonus of a remote car starter at the same price! Dan was easy to work with and delivered as promised. Thanks Dan and Cooley VW were are very happy customers!! read more

I will never go back to Cooley Motors. The experience I had there just last night was absolutely horrifying. I worked with Ken Snay and can honestly say I have never met someone more cocky and unprofessional. His attitude from the very first introduction was rude and just plain unprofessional. Both him and his manager acted like my friend and I were stupid and would take the vehicle I was interested in and the awful numbers he came back with the first time if he just explained it in a different way. When we finally decided we'd had enough we had to fight and argue to get my car keys back (after they took them to value my trade-in). The final interaction I had with him he brought his manager over, who didn't even introduce himself and didn't hand over the keys, my friend had to take them. The most surprising part to me was that as we were walking out they were yelling at us that they could all of a sudden make it work and that they didn't understand why we weren't letting them "work for us". Overall I was very disappointed and disgusted by the way we were treated and spoken to in the short 30 minutes that we were in the building. read more

Ryan Mazur, we cannot thank you enough for your hard work and dedication to seeing our new car purchase all the way through the end. When we arrived to Cooley we were hesitant because of the reviews but I am so glad we gave them a shot. The Mazda CX9 we were looking for wasnt on the lot. Ryan told us pick a color and your needs and we will find it, and that they did, the exact match to what we wanted. Ryan was great and I can't thank him enough for his hard work. Thanks for making my new 2015 purchase a success! read more

DO NOT BUY FROM HERE OR GET YOUR CAR WORKED ON!!! The worst experience of my life. I was hassled the entire time and they never even fixed the problem that I had originally. I took my Mazda 3 in because the engine would chug while idling which has resulted in it stalling several times. They said the fuel pump and the fuel sensor needed to be replaced. Fine. They ended up charging me $1200 after all was said and done!! It is now a month later and the vehicle continues to chug and stall as if they had never even gone under the hood. AVOID THIS COMPANY!!! No wonder they have a bad rating at the Better Business Bureau. read more

Had the most amazing experience at Cooley motors thanks to Shawn Cieszynski!! Great deals and great customer service. All around the best experience I've had buying a car. read more

Where to start? Their online service scheduler doesn't work...they forgot to service my car once and I had to wait past closing time. They neglected to tell me that my inspection was expired, but gave me a coupon for a free inspection on my next visit. The final straw was when I had a recall repair scheduled...the shuttle to take people to work was scheduled to leave at 8:30am...apparently the driver forgot to fill it with gas, so it stalled. We didn't leave until 8:55am and I was late for work. I wasn't offered anything for the inconvenience, either. read more

This is the worst dealership in the area. I bought a car from them in 2000 and swore I would never go back. I read reviews and thought management changed -2008 bought again -biggest mistake of my life. Do not buy a car from the thieves. Promised extras and never came through both cars were complete lemons. I cannot drive my daughter in the car now and stuck with a loan for a piece of crap car that sits in my driveway. I have put thousands into this lemon and am driving a 3000 dollar used car. Thank Cooley, my butt still hurts. read more

The sales department is out to get you. They will try to screw you on anyway possible. I was not happy nor do I trust them one bit. I was offered 13% interest rate because I needed to finance. I told them my bank I was associated with offered about 6%. The very same day they offered the same rate. I politely said no and wanted to stay with my current bank. They continued the talk negatively with the bank I was associated with because they are "notorious" with "stipulations" but I again wanted to stay with my bank. The next day the salesman continued to rag on my bank and said they could beat it by a percent. I don't know how much truth to this but continue to listen to him. He said his manager needed the truck I was interested in off the lot. He pressured me to get my bank the money, which I was not pleasant about at all. They made me feel that I was being an inconvenience to them because it was taking too long for them to get their money. This was within a 4 day period. read more

I would never buy anything from this dealer!!! I purchased a car for my son for his graduation. Salesman Shawn Cieszynski. Since day one the car would not hold oil. After fighting with the dealer i was told by the service manager i essentially purchased a car for $10,000 with a blown engine. After more fighting they agreed to "replace" the motor. After them having the car for almost a month i was given the car back with what they said was a replacement engine however couldn't provide information on how many miles on it. So pretty much a bait and switch...sell a car with x amount of miles for top dollar then switch motor for one with obviously more miles. But wait not done...a few weeks after getting the car back same issue car completely drained of oil after 1000 miles so was the motor ever replaced?? Calls have been placed with no response. So in the end im out 10,000 for a car sold to me at top dollar with a blown engine!!! I have brought many cars from $10,000 to $60,000 and i can say this dealer is the worst ever. Im surprised they are still in buisness and wonder how many other people have gotten taken advantage of!!! Stay far away plenty of other dealers that wont sell cars with blown engines!!!!! read more

Car shopping is something I've never had issues with until this dealership. It started out well, the sales person Dan was helpful and very nice. They did not have what I was looking for so I decided to look at other dealers. I called to tell them I'm not interested and am looking at other options. Dan called me and basically stated he will find me something that day. He never called back until the following day. At this point, I was already following other lead and found exactly what I was looking for. Dan calls me to say they found me something and I told him I already have a car. An hour later, the Manager calls and probes for details. It's none of their business but I provide information. Two days go by and Dan the sales man calls and starts yelling at me how someone tells him that I bought a car from their dealer. I told him not to ever call me again. I'm sorry, this is not a stable person and this constant calling and being overly persistent is not a way to get business. I would have recommended this dealer but not after being scolded for purchasing another car at a different dealer. People do not deserve to be treated so poorly nor is it any business of theirs where someone purchases a car. read more

I had initially planned to write a pretty decent review of Cooley Motors, but since I bought the car-signed the papers and gave them my deposit- I've changed my mind. The salesperson, Vinnie Varano, wasn't too bad over all. He worked with me on financing and the kind of car I wanted. And I get that he is a car salesman and will fabricate personal stories to try to bond with the potential purchaser. I overlooked this, as he was not as bad as some car salespeople I've dealt with in the past. And another thing about Cooley that I think is pretty good is that they offer free lifetime inspections for the car you buy there. However, after I got my key and they got my signatures and money, the disappointment began. I bought a 2011 Mazda2. Great car, still under warranty. Very happy with the car. The previous owner put different (better) tires on the car and did not have the air pressure sensors installed in the new tires, so the low air pressure light is always on. That in itself isn't really a problem for me. The problem is this: before I actually bought the car, Vinnie said several times "not sure what we can do about this light. Maybe we can put the original tires back on." I did tell him no big deal as long as it wouldn't cause any problems with performance or inspection, etc. After I bought the car, he said "If you decide you want the sensors installed, we can do that for $46 per tire." I didn't know that sensors could have been installed before I bought it or I would have had them do it without charge to me. He was making it sound, prior to purchase, that the only option was to put the original tires back on the car. Too late now that I own it. The mechanic I took the car to for insurance photos said that the dealer should have installed them before they sold the car because that was the way they took it in as trade. Shame on them. Strike one. Second issue I have, and this is with the finance guy-don't remember his name-is that I let Vinnie know my max monthly payment. He got me under my max-good work on his part. The finance guy tried to slide in an extra $35 which brought it above my max. When I called him on it, he was the typical slimey car guy, but finally took off the money. And strike three is that no one in that office communicates with each other. Four times-once prior to purchase and three times since I bought the car, I got calls from Vinnie and from two of the women who work there looking for information and paperwork. They are interrupting my job for this stuff when if they would have walked a few feet to each other's offices and asked each other these questions, they would have gotten their answers. This is terrible customer service and frankly, does not reflect well on the management and communication aspects of this business. As I said, I'm happy with the car. But I will look elsewhere for service, etc. and will not recommend them to my friends. read more