Excellent piano technician -- highly recommend Joel at United Piano…read more This review really starts with a little backstory. We have a Schafer & Son SS-51 baby grand piano, and it is my teenage son Jaeden's main piano. After having the piano tuned by another tuner, we were disappointed to discover that several sticking keys we had specifically asked to have looked at were still not working properly. After several attempts to get the issue resolved and not receiving a response, we decided it was time to find another piano technician. Since this is Jaeden's main piano, he actually did the research himself and found Joel Lane with United Piano. We decided to give Joel a call, and I'm very glad we did. Joel showed up at our house exactly as scheduled. From the beginning, he was respectful, professional, and took the time to inspect the piano and explain to us what he was going to do. The difference in the level of attention and workmanship was immediately noticeable. Joel meticulously disassembled the piano keys and began working through the piano, doing the necessary tuning, adjustments, and maintenance. I watched his progress intermittently, and it was clear to me that he was actually getting into the piano and addressing the mechanical issues rather than simply tuning the notes. Joel spent just over three hours working on the piano. During the process, he also noticed that some of the keys were still off from the previous tuning and made the necessary adjustments. When he finished, Jaeden sat down and played the piano. He was thrilled with how everything felt and sounded. Most importantly, the issues that had brought us to Joel in the first place were properly addressed. As someone who doesn't know a great deal about piano repair or tuning, I really appreciated that Joel took the time to explain what he was doing and then actually took the time necessary to properly maintain the piano. This was a completely different experience from our previous service, and it gave me much more confidence that our baby grand was being properly cared for. When it's time to have the piano tuned again, I already told Joel that we'll be calling him. Thank you, Joel, for taking care of Jaeden's piano! We will definitely be using United Piano again.

The entire experience working with Joel was top-notch. From communication, to scheduling, to the…read morework itself, I was impressed with Joel's responsiveness and professionalism. On top of that, he is a very nice guy! If you need your piano tuned or serviced, stop looking and reach out to Joel. You won't be disappointed.

Richard was great, very knowledgeable and always give updates, I am very happy with the tuning he…read moreprovided. His price is very reasonable for the work and time he spent. Thanks

Phenomenal service. Our upright piano sounds brand new - Excellent communication, flexible…read morescheduling and quick turnaround. Highly recommend!

He is an expert musician and piano tuner. He is also nice,…read moreconfident,considerate, and extremely knowledgeable.

Mark has been the only person I have used for my baby grand piano. He's talented, professional,…read moreprompt and friendly. My piano sounds so incredible once he's completed the service and plays a tune. I could listen to his playing for hours. Now I need to practice more.

Everything was fast pro and easy. Pro custom equipment for various stairs and a great rig to haul…read moreany size piano. Impressive. Also a gent. A+++++

Very capable mover, never felt my piano was at risk. Nice people…read more It was a bit pricy, but I was in a hurry.

We needed a piano moved into a storage truck and I thought I could handle it myself. Boy, was I…read morewrong. I called Jimmy's to see about getting them to move it for me on short notice. They called and said they would be there in an hour. They arrived promptly and with the right equipment, got the piano moved right into the truck. I really like patronizing local businesses and this is one that I would highly recommend. The crew was very friendly, very organized, and efficient. The price was more than fair considering the short notice. If you need a piano moved, look no further than Jimmy's. You won't be disappointed.

Nothing but good things to say about my experience. Bought a baby grand on a Thursday afternoon,…read morecalled up Jimmy's, and by Friday morning had this beauty in my home. Anthony and his team were very professional, very careful, got my piano moved, assembled, and ready to go in a very efficient manner. Fair price, great service, and even gave me some tips on where to get some pieces of the piano repaired and provided the number for a local tuner. Overall fantastic experience, and I will definitely use them again if I ever am in need.

Had the our piano tuned by this company a few years ago. They were great and I called them about…read moremoving the same piano. We decided against the move, but they were prompt and kind in their response. Will use them in the future for sure!

I have a hundred year old piano (very heavy) that I needed to be moved a short distance. They were…read morevery professional and careful. Would absolutely recommend them.

Gregory just tuned a piano we received used and very out of tune. It took him a couple of hours of…read moremeticulous work- he did it with a smile on his face and was an absolute pleasure to work with. He made no demands, & explained what to expect before he even got here. Our piano now sounds absolutely gorgeous- better than I imagined. This piano is for my 10 yro and I have no previous experience with piano ownership. I am so relieved to have found a trustworthy source for my piano questions and maintenance that will likely come up in the future. We are intrigued in lessons from him even. Definitely will be recommending!

Greg did an amazing job with my beautiful Bradbury upright concert Grand piano. It was in need of…read morea tuning by someone who really knew what they were doing. Greg definitely knows what he is doing. It was fascinating to listen to him work up and down the entire 88 keys multiple times to make sure each note was tuned carefully to high accuracy of pitch. He took the time to do the job perfectly and still was very fair when he priced the job. I actually paid more than he asked out of appreciation for his integrity and honesty. I will be inviting Greg to come and tune my piano annually here and highly recommend you do the same.

Larry is a no-nonsense professional mover who takes a good care of the piano while moving it. He…read morewas careful with all small steps, entrances and drops.

Highly recommend! I received excellent service from a friendly and highly professional mover…read more Moving a piano can be stressful, but they handled the entire job perfectly with zero inconvenience and absolutely no damage to the instrument. Their pricing was also very competitive compared to other quotes I received. I will definitely use them again!

Great service and easy to schedule and work with. Quality service and very professional. Recommend.read more

Robert did a great job tuning my acoustic Kimball piano, which I had in my family for over 50…read moreyears. We are the first owners; hence, we wanted to keep it going, and Robert got my Kimball up to specifications and fixed my squeaky sustain pedal. I will be a repeat customer. - Great Price - Professional Service - Great Warranty - Great Communication - On-time Scheduling

Vincent is a master at his craft! My piano sounds magnificent and healthy after service from…read moreVincent. His knowledge..expertise..and that amazing ear will make your piano sound better than ever. If you want the best please call Vincent!

I found Master's Touch Piano Service on Google and decided to give Vincent Blake a call because I…read moreneeded my baby grand piano tuned and wanted him to look at a few sticking keys. Vincent answered the phone and, because of a cancellation, was able to come out the same day. He showed up as scheduled, which I appreciated. I don't know a lot about piano tuning, so I was expecting him to inspect the piano carefully, especially since I specifically asked him to look at some keys that were sticking. Most of the tuning was done using an iPad program. Vincent was very talkative and spent quite a bit of time talking about various things while working. He did wiggle and check the sticking keys briefly, but then continued with the tuning. The tuning took about an hour and a half, and I paid him $180 through Zelle. The piano is my teenage son's main piano, so when he came home from school, he was excited to play it after having it tuned. Unfortunately, he immediately noticed that the same keys were still sticking exactly as they had before. The issue had not been addressed. We contacted Vincent right away and explained what happened. He told us that he was waiting for some special piano oil and said he would take care of the problem once he received it, which he said would be in several days. We agreed to wait. A week went by without hearing anything, so I called him. He answered and said he was still waiting for the oil. A few days later, I tried calling again, but there was no answer and his voicemail was full, so I couldn't leave a message. I tried calling several more times with no response. I then went to his website and sent an email explaining the situation. I never received a response to that either. At this point, I felt like I was being ignored and decided to have another piano technician look at the piano. I also wanted a professional opinion on the sticking keys that I had originally asked Vincent to inspect. To be fair, Vincent did show up on time and did tune the piano. However, based on my experience, the tuning felt like the minimum service necessary, and the issue I specifically asked him to look at was never resolved. The biggest disappointment was the lack of follow-up and communication afterward. I paid $180 expecting not only a tuning, but also for the sticking keys to be properly evaluated. Instead, I ended up having to contact another piano technician. I'm sharing my experience so other piano owners can make their own informed decision. My experience with the initial service was acceptable, but the follow-up and customer service afterward were very disappointing.