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    Cooper Crossing Executive Suites

    3.7 (3 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Cooper Crossing Executive Suites

    Commercial real estate

    Buyer's agent

    Listing agent

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    Main Street Renewal - Temperature of our thermostat for 47 days, because Main Street renewal doesn't have any accountability for their tenants.

    Main Street Renewal

    (5 reviews)

    I wrote my original 5 star review per the request of the company to address the maintenance…read moreworkers. The maintenance workers are always great and I'm confident that MSR wanted us to review the workers on the company page to boost overall ratings. They want us to see a local human working hard and make that a reflection of the company as a whole. Boo on them for that shady practice. This is the absolute WORST agency I have ever encountered. Mind you, we were a military family and have rented (and been landlords) in several states and cities over the last 15 years. We only remain in our home for 2+ years because we love our neighborhood and frankly couldn't afford the money or time it would require to move. We have had nothing but issues with both the home and with charges (repeated force enroll insurance despite carrying our own). Our tile flooring was installed poorly and is constantly cracking/breaking apart and creating a danger for us and our children- they refuse to replace the flooring despite it being an issue with their work. The rest of the problems with the home are easy fixes, but still annoying to deal with! I already know we are going to have issues when we move out due to the things that are breaking due to shotty work or cheap repairs. Nothing wrong with the home is a result of our misuse. The repairs that they approve are so bare minimum and have no longevity. When we moved in (Tucson AZ July 1st) the A/C and the refrigerator were broken. We had to buy a second fridge just to keep food and risked a heat stroke in the home every day until they finally repaired the A/C and sent a new fridge. It was WEEKS. No AC in this climate constitutes an emergency- but not for them! They just wanted the cheapest repair bid at our physical expense. That was our first red flag, but was the beginning of many more. There is NO office in which you can speak to someone- nor a phone number. This has been confirmed by each CSR I have spoken to. They want everything dealt with through their resident portal first, then you can call their phone number, but guess what? Both of these lines of contact are outsourced. You'll never speak to the same person twice and probably from a different country each time. This wouldn't be an issue if it didn't make you actually insane having to repeat your issue over and over and not experiencing any resolution. Is this due to poor training? Language barrier? Couldn't say. I can confidently say that it is infuriating. And I never feel confident or like any issue is resolved. I have requested to speak to a supervisor on multiple occasions and have never been given one- that's crazy work!! Is there no supervision or oversight in this company?? Look, the bottom line is--run FAR, FAR AWAY. Do not, under any circumstances, sign a lease with this company. They are negligent and nearly fraudulent it seems. I don't care how much you love the home or neighborhood. Unless you're paying $1000 under market value for their listing, it's not worth it. Please just trust me. I originally signed our lease from out of state and did so despite the bad reviews. Even the initial leasing process well hellish and I still continued on. Be better than me! Just don't do it. Original review just in case he still works there: Marvin the maintenance guy is great!!! We moved in and everything was broken and a mess so we needed to place a ton of maintenance orders. Jury is still out on the rest of the crowd just based on our move in experience. I will absolutely update the review as necessary.

    My experience with Main Street Renewal involved ongoing communication and administrative issues…read morethat prospective tenants should be aware of. During my lease term, a secondary lease holder voluntarily vacated the property. Both parties submitted written requests asking that he be removed from the lease agreement. The company declined to modify the lease, and no changes were made. As a result, I remained fully responsible under the original lease terms. When I later decided not to renew, I provided notice of my intent to vacate. Despite this, I continued receiving automated renewal communications. I submitted my notice multiple times before receiving confirmation, and also received notice that the lease could convert to month-to-month if notice was not provided, even though I had already submitted it. The property was listed for rent prior to the end of my lease term while I was still in residence. After the listing went live, individuals came onto the driveway and backyard area and attempted to look into the home without prior coordination with me. This created privacy concerns during the remainder of my tenancy. Management has also scheduled a pre-move-out walkthrough prior to the lease end date, in addition to the final walkthrough outlined in the move-out process. Throughout this experience, communication between departments appeared inconsistent, and obtaining clear, timely responses required repeated follow-up. I encourage prospective renters to carefully review lease modification policies, notice requirements, and showing procedures before signing.

    Cooper Crossing Executive Suites - realestatesvcs - Updated June 2026

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