We hired Cooper Asphalt Sealing to perform works on blacktop, crack sealing, and speed bumps installation on two parking lots.
The work was not performed by physical parameters presented in quote, as well as the quality of work was unacceptable. We have no complaints on the cracks sealing part of the job. But the speed bumps were made in a low-quality manner, length of the speed bumps was 11'6" instead of 14-18' with uneven edges. Speed bumps should be installed in one or 2 equal pieces. Copper Asphalt Sealing installed the speed bumps in 3 uneven pieces.
Cooper Asphalt agreed that the job was not performed as promised and agreed to redo the works before the final payment would be made. But even after the rework was done during the month of November 2019 the situation did not improve. The installed speed bumps were shorter than the preapproved declared length, the height of speed bumps did not maintain the continued height of 2.5", the installation was unprofessional and below standards, they were still uneven and did not meet any industrial standard.
Cooper Asphalt Sealing was suggested to come back at springtime for "warranty work" and redo the work and get paid in full after acceptance of the work which should be done by agreement with consideration of how speed bumps would survive wintertime and snow cleaning. But Cooper Asphalt considered their job as done at that point and painted the installed speed bumps completely ignoring requests not to paint them until the quality would be approved.
Without performing a job by agreed quote Cooper Asphalt Sealing still requested the full payment and we could not agree with it. This offer was not on a warranty issue, but the quality of job on speed bumps was absolutely unacceptable and was not done as promised as we could see that the quality of the asphalt application was compromised, and we doubted the ability and experience of Cooper Asphalt Sealing to perform such type of works.
Even if the provided and approved quote had a 2-year warranty, speed bumps started falling apart within 2 months after installation even without harsh snow conditions and need to do snow plowing.
Cooper Asphalt Sealing showed bad attitude and accused us on intentional damaging installed speed bumps, and still requested the full payment for the work which was not performed well. All the requests and warnings were completely ignored and not considered. We requested removal of speed bumps and Cooper Asphalt Sealing refused to do so, and there was no other choice as to hire a third party company spending $600 on services and remove badly installed speed bumps in February, 2020 due to the risks of liabilities our company would bear for tenants and customers safety. read more