On 1/8/16 I wrote on YELP rating this Company a 1 and believe me, that was pushing it. This is what I wrote:
"This is new to me to post anything negative about a business, but I feel so compelled because what happened to me is so wrong. Here's my story....
My wedding ring was taken to Coopers Jewelers on or around 9/24/15 for repair. The ring is designed with the 3/4 Carat stone in the center, and 3 smaller diamonds on each side. One of the smaller diamonds fell out - which is what was being replaced. I picked up the ring on 11/14 and on 11/27, I discovered that the 3/4 carat diamond fell out of my ring. I went back to the Jeweler (Mark Cooper) and he suggested that I contact my Homeowners Insurance because sometimes they'll cover damages. He provided me with a cost estimate to replace the diamond which is $1900 for the diamond (his wholesale cost) and $100 to replace the 6 prongs that secured the ¾ carat diamond. He stated that if they didn't cover it, to let him know and he'll see what he could do to work things out. In checking with my Insurance Agent, I was informed that the ring would not be covered because it had not been added to the policy. I went back to speak with Mr. Cooper and he's not owning responsibility for mishandling my ring nor did he offer to help out in any way as he previously stated he would. He stated that he replaced the smaller diamond, and not the large one and that he's not at fault. I also pointed out that after the loss of the larger diamond that it became more evident that the diamond he replaced was much smaller than the others. His comment was, "well, I can replace it again, however, that's like putting the cart before the horse since you no longer have the large center diamond any more". He refused to own any responsibility. I told him that I disagreed, that I never had any issues with the diamond and that it wasn't until he handled my ring did this occur."
I reported this Company to the Better Business Bureau and they have written to Cooper's Jewelers on 2 separate occasions and have not received a response. (Another example of their dishonest ways and their alleged impeccable customer service they claim to have.) BBB stated that they were sending them a final notice on 2/11. I'll keep you updated if I hear anything more from them as it doesn't appear that I'll hear anything from Cooper's.
By the way, the Review below that gave them 5 stars was written by one of their employees. I recognize him from one of the times I went in the store. read more
