If I could rate 0, I would. [[HIGHLIGHT]]Leading up to the purchase, everybody was nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Once I sent over my payment, it is like a light switched.[[ENDHIGHLIGHT]] The day after I received my car the front plate fell off and was lost. I park in a garage and I work on a military base so it was not stolen. But that is what the dealership is claiming. [[HIGHLIGHT]]I called around 8 times and was always told that I will be called right back, never happened![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Until today 5 days later, John Monteiro, a sales manager called me back. He was so hostile and rude and refused to make this right.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I could hardly get a word in he was a nightmare to talk to until he hung up on me.[[ENDHIGHLIGHT]] It is obvious that the front plate was not properly secured as it fell off, I just want Copeland of Brockton to make this right. I was even pulled over on Thursday of last week by a State trooper and given a warning for not having a front plate. This is not fair and all I want is for Copeland to make this right. I spent over $20,000, this is a small ask. read more

[[HIGHLIGHT]]Scheduled an appointment online to test drive a couple vehicles, upon arrival no one was aware of the appointment at all.[[ENDHIGHLIGHT]] The salesman took over during the test drive after I stalled a manual GR86 on an incline a few times, the salesman proceeded to burn the clutch to death because he was way over-revving the engine while shifting and moving from a stop. Like it was so bad you could smell the clutch burning and people walking on the street were looking over, it was very hard to watch. [[HIGHLIGHT]]After getting back to the store the salesman then blamed me and basically told me to leave, would not even talk financials about the car or let me see any other vehicles.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Trevor Hoffman, young kid very unfriendly and unprofessional.[[ENDHIGHLIGHT]] Car was gold certified but has audible rattling noise while driving, and a ridiculously loud modified exhaust. Would not trust a saleperson here or their service team if that car was deemed certified in its condition. read more

Copeland Toyota - 2023 "gold certified" GR86 - Car Dealers Near Me - Brockton, Massachusetts

[[HIGHLIGHT]]the annie is amazing, she was so helpful and she is beautiful such nice korean person[[ENDHIGHLIGHT]]

Poor, poor service. [[HIGHLIGHT]]It should have given us a warning when the sales associate who helped us buy our 2021 Prius Prime didn't even know the features on the vehicle.[[ENDHIGHLIGHT]] The service department is consistently poor. It's not uncommon for the service reps to leave you sitting in the car for upwards of fifteen minutes for a scheduled visit. The last time was typical Copeland "brilliance." They had my vehicle on the lift and the lift broke. So they gave me a rental vehicle and advised that I go home. They called me in four hours later. Keep in mind that my vehicle had an oil change, tire rotation and inspection. There is no way this should take 7 hrs. [[HIGHLIGHT]]When I complained about having to take a extra time out of my day to go back and forth, the service employee unsympathetically said it wasn't their fault that the lift broke and that they did all they could in giving me a rental.[[ENDHIGHLIGHT]] I said well that doesn't sound like a "me problem" that their lift broke. At this point the employee said it wasn't their problem either. Excuse me?! It's their equipment. If their equipment breaks then it is their problem. [[HIGHLIGHT]]I would name the employee, but honestly I believe the problems with Copeland are systemic. They don't believe in customer service and the employees clearly don't give a shit. This is a culture and a management problem.[[ENDHIGHLIGHT]] Go to Copeland at your own risk read more

Bought a 2025 Camry from Copeland Toyota. It was a good deal on both the sales price and trade-in. [[HIGHLIGHT]]The team is friendly; professional and got me in and out of the dealership quickly.[[ENDHIGHLIGHT]] Would definitely recommend Copeland! read more

I just saw the paperwork,and it says customer request new wiper blades,I never requested anything,they are just trying to upsell which is shady buisness practices,this really left me wondering about having my Toyota serviced here,my car has 17,000 miles on it,why in the world would I request new blades???this dealership tried some Tom foolery read more

Copeland Toyota - Copeland Toyota lied and said I requested new wiper blades at 17k miles - Car Dealers Near Me - Brockton, Massachusetts

1.5 hours for an oil change with an appointment is not acceptable. The technician said they spend 90 minutes on each vehicle. WTF

[[HIGHLIGHT]]I have purchased many vehicles from Copeland and it's always a great experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Most recently I worked with Ignacio and he was the best! Warm, knowledgeable, organized, and kind.[[ENDHIGHLIGHT]] The car I chose (that Ignacio recommended) is perfect, I love it. Ignacio made the whole process easy and fun. read more

[[HIGHLIGHT]]Poor customer service Sales Manager Mr Montiero is really rude and disrespectful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]His edgy demeanor is not suited for public contact.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was treated very poorly there.[[ENDHIGHLIGHT]] I would not purchase a car from this dealer especially since there are so many options in the area. Choose a dealership that values you as a customer read more

I am deeply saddened and upset at Copeland Toyota's service department in handling my paint claim on the 2015 Rav 4 bought by the Brockton dealership. I brought my car in several years ago to fix the problem, they took pics of it and told me that during the pandemic there was a waiting list that they put me on. [[HIGHLIGHT]]Well months passed, no call back. I called again, you have to wait a year. I waited, I told them the warranty would expire by then. Don't worry, we will take care of it. Guess what? They didn't take care of it[[ENDHIGHLIGHT]] and they keep pics on their personal phones and no one has any record of me coming in not once, but 3 times for the same thing. This place is so disorganized, terrible service and everyone I saw has quit and my records went with them. I will never step foot in a Toyota Dealership ever again! I'm thinking of getting a lawyer. It's time to put in another class action law suit against this company. read more

Shout out to Daneva, Jaqui, Carlos, Marsenelle, and the sales manager (didn't catch the name). Made my shopping experience very pleasant, there was no pressure for typical dealer stuff like BS add-ons. They gave me a great price over email and honored it when I went in, gave me a great price on my trade-in, didn't pressure me on finance. Would definitely recommend anyone to go here for a new Toyota. read more

I recently had the pleasure of doing business with Copeland Toyota. I found the entire process was not only efficient but personable. Consequently I purchased two vehicles. So, If you are considering a Toyota I highly recommend Copeland. Ask for Justin in sales in conjunction with Shahzad the general manager for the best deal and awesome service! read more

Copeland Toyota - Car Dealers Near Me - Brockton, Massachusetts

Absolute best experience buying a first car for my son. They went above and beyond to accommodate us and he loved his car . We had many negative car dealer experiences prior. Diamond in the rough ! Would highly recommend! read more

Wish I could give 0 stars. Stay away. I have bought many cars and had good and bad experiences with dealerships but never have felt the need to leave a bad review ever. John the sales manager is the most unprofessional person I have ever dealt with at any dealership. read more

I have always bought my vehicles from Copeland Toyota. They have excellent service, both in sales and service, and I would recommend them to anybody I know! read more

Very disappointed Provided $1000. to hold car still in transit. Waited 4 weeks and got call it had arrived. Advised dealership that we could not get there that day. They wanted us to sign all papers online without test drive. We had advised them that I am handicapped and needed to test first. They called very next day and said they sold it to someone else. So we can wait 4 weeks but they cannot wait 1 day. Of course they offered another car that we would have to wait for again. Terrible! read more

usually come here and they are great but recently went downhill hard. tried calling for an appointment and they either dont answer or hangup right away. stay away read more

I purchased my first new Toyota in 2011. Have been a loyal toyota owner ever since. I move often for work. I have used seven different toyota dealerships in that time. This is the first time I felt that I was being ripped off. The representative recommended changing my transmission fluid in car with 70,000 miles. I looked up the toyota recommendation which said that you should not do so. He simply agreed and moved on to more recommendations. As you could imagine, my radar was up after that conversation. It took three days to get my 5,000 all point inspection and cost close to $400 for nothing. I will not trust this dealership with my cars or money again. read more

Extremely unsatisfied with the service department. Purchased a used Tacoma 2020 with 20,000 miles on it in April 2023. Paid for the Extra Care Service Plan. We were contacted by Copeland in August 2023 saying we needed to come in for service. We had the truck for only 4 months and had been driven less than 2,000 miles. Upon leaving, they recommended the Cabin Filter and Wipers be replaced on the next visit. I questioned as to why they would have not been replaced them as it was a new vehicle to us. They said to mention it at the next visit. The next visit was March 11th for service. Upon arrival, I pointed out that the cabin filter and wipers needed to be replaced per the previous visit. I was informed they would do it but we would be BiLLED!!!! I protested that it was noted on the first visit and stated the truck was new to us and we were told it had passed the multipoint inspection before our purchase. The service rep said he did not have the authorization to do that without charging so he got his manager Kaitlyn Forry to explain. I protested that the items should have been replaced before we left the lot after our purchase. She proceeded to say that it could have gone bad depending upon how and where we drive . We bantered back and forth and she basically said we should have had them do the work in our first visit which, by the way, was a 3 hour wait, she did not work there at the time, so she could not speak as to how things were done then and she also suggested it was totally possible for the filter and wipers to have gone bad. Seriously!!! ABSOLUTELY out of the question. The average lifespan of a cabin filter is 1 year or 12,000, neither of which we had reached since our purchase. We were checking out with a different representative and she came to the desk and watched. The rep showed a picture of the filter and said it was fine as were the wipers. My statement to both was, " Then Why Did they recommend it back in April and now the same filter and wipers were Ok." I understand upsales but this was totally unacceptable and the attitude if the manager, Kaitlyn Forry, was totally unacceptable and unprofessional. I spent 40 years as a manager and NEVER treated a customer in such a manner. BEWARE of upsale tactics at this location!!!!!!! read more

Drove 30 minutes to drop car for service waited 20 minutes to be told no loaner car because I didn't have registration for the car I was dropping off! Run my registration it's all good. "oh we don't have that capability " .... Then why the hell do you need my registration!!!! BTW ... Dropping car for auto insurance repair with claim number. Then service manager tell me the auto body shop said my insurance isn't paying for it , as to throw more fuel on the fire !!! Is that where you get your information? The auto body shop ? How about you call my insurance company like I said too and and the adjuster will tell you what they are paying for. Beyond Rude. read more

Syed Shah made my experience awesome and so easy! He was such a professional and got me the best deal that I could in this crazy car market. Thank you Syed and Copeland Toyota! read more

My experience with Copeland Toyota began when I totaled my car. I needed to buy something nearly immediately and get wheels back on the road instead of wasting money on a week of rental. The first thing I did was go online to Facebook to my "moms group" with 9000+ members and ask for recommendations for reputable dealerships for used cars. The first two responses said Copeland Toyota gave them a good experience. I kept it in the back of my head as I researched on Cars.com and Autotrader. I found something I liked that just happened to be at Copeland. Monica, one of the Internet salespeople, responded to my inquiry immediately and was understanding and friendly. She suggested filling out an online application, so we could start by knowing how much I could be approved for (which I did.) Set me up with a test drive the next day. I had a truly relaxed, no-pressure experience with Christopher Sian as my sales guy who showed me the car and did the test drive with my rowdy 4 year old in tow. The vehicle is a 2011 Subaru Forester with 117,000 miles on it. Christopher went over the car fax with me and then noted several other improvements the dealership planned to make before delivery. The car looks and feels like a much younger one. Working with me with a time crunch, challenged credit and a low budget, the dealership got me approved, worked with my insurance agent, had a driver drive me to work in Cambridge, then delivered the vehicle to me at work in time for me to have wheels in order to leave one client's residence to drive to another's (I work with elderly patients.) All of this happened in 48 hours. I felt like a VIP client even though my purchase was less than $10,000. I need to note the Business manager Mario Rocha too, who couldn't have been nicer or more accommodating. One of the nicest, most professional experiences I've had dealing with any business, not even just car dealers. Top of their game. They will be getting many recommendations from me. read more

Copeland Toyota - Car Dealers Near Me - Brockton, Massachusetts

Id give -5 stars if I could they have no communication with anyone and never return calls or tell me what's going on. A high schooler has more communication skills then an entire group of "adults" they ordered the wrong part on my car and never called me to let me know matter of fact I called them since there so childish to return calls and inform people what's going on. You guys aren't premium service like you say you're the complete opposite of everyone you guys claim to do. Whoever is running this business is in it for the money for sure. Audrey sanford clearly has no social skills considering she's telling me what's going on with MY CAR . I thought that was quite a laugh. Everyone thinking they should buy here DONT! They are scammers and try to tell you they didn't say that even though I have them on record cause I'm tired of people telling me " I never said that" so yeah horrible company and look somewhere else for a car! Id trust a high schooler on Facebook marketplace than these pathetic "adults" read more

I made an appointment for an oil change here, theoretically this means the service should begin right around that time, I mean thats why you make the appointment! It took them 90 minutes to change my oil, thats outrageous. I could understand if its busy and you just popped over to take a chance but come on. There were way more employees than customers. Guys just walking in circles and holding up countertops, no wonder time stands still here. Guy at the front desk says "oh yeah make yourself at home, refreshments are in the fridge". Thats awesome, I check out the fridge to find out there was not a single bottle of water to be found but yet all the cans of ruby red grapefruit seltzer you could drink, gross. read more

I received a followup call from Joe, who explained why their dealership is unable to take in trade ins from other dealers. He brought my attention to the fact that this is not the norm and it is actually the originating dealers that are making it very hard for their customers to trade in a vehicle at a competitor so Toyota has their hands tied with the situation. Joe was very thoughtful and even offered to sit down and run numbers with me if I was still unsure of what to do with this new information. I appreciate the time he took to explain the miscommunication and offer help even if I didn't want to move forward with Copeland Toyota. read more

We had a squirrel damage the engine compartment (mostly wires and plastics) in our car. I'd had the insurance company get an estimate and then called Copeland Toyota to see whether they could help me out. I made sure to give a detailed explanation of the what had happened and Emailed them the estimate, in advance. I was asked to bring the car over and, the next day, they told me they refused to fix the issues. When asked why, they said they "didn't have the expertise to deal with the insurance company" which is obviously not true as I was told a couple of time, while I was there, that they did. They also said they "didn't have the equipment to deal with the damage" but I'd explained what had happened before I'd brought the car over and they had the estimate. I went to another Toyota dealership and they are fixing my car as I'm writing these lines. Quick advice - go somewhere else if you have an insurance claim or damage to the engine compartment. They just can't handle it... read more

I dropped my vehicle off for a scheduled oil change and asked that they call so I could pay when it was complete and I could pick it up later. They emailed an invoice, but didn't answer my 2 calls nor did they call me back. They are closed today and I need my car to bring my kids to school in the morning before they open. It looks like I will have to go "steal" my own car. Terrible customer service. read more

Made an appointment for an oil change, and once again was subject was upselling by intake service tech to the tune of $700. No thanks. I take my car in every 5k miles for service and the upselling happens every single time. I have overheard other customers frustration with the same experience. I have been coming here for years, but will be taking my business elsewhere for now on. read more

Copeland Toyota...you sly, clever slime balls. I currently leave a Rav4 originally from Expressway Toyota. But since then, I moved to the Southshore. Anyway, a few weeks back Expressway Toyota writes to me offering to take my lease early (they need used cars to sell) and they'll get me in a new car (finance or lease) for zero down and less then my current payment. I wasn't looking at the time but this deal looked great. Unfortunately that dealership didn't have the inventory (I was looking for a Rav4 Hybrid). So I called Copeland to see if they would honor the deal. "Come in," they taunt...and I fall for it. They try to put me in an electric blue XL (I did not want the XL)...pressuring me...repeating the story of the "chip" and there's no way to tell when this shortage will lift. Asking me if I want to leave a deposit to save a car for me. So I leave. Their new vaudeville show includes a sad story of how much they are suffering because of this chip shortage...and how few cars they have. And I believe it. I remember reading something about this. And they ramp up the anxiety of how the whole world is trying to buy a car...and they might have one in July for me. IF, I'm willing to put down a $1,000 NON REFUNDABLE deposit to put my name on it. Jaqueline Grandoit tells me she'll work up the numbers and send me an email with a 4.9% financing deal for 2,500 down (total out of pocket). I give them my lease and walk away with a new car with payments of $488.85 I must be really stupid. BECAUSE I go in...but...here's the switch...no longer dealing with Jaqueline. I've been upgraded to her "manager" (it's so cliché, I should be ashamed I fell for it). So I take the time and go in again. Meet that slimy used-car salesman, Joe who presents me with a 5,900 (or somewhere close) down payment deal. What? More drama...he has to go back to his office. But now, for a $2500 down payment, my monthly payment is in the 520's again. Jaqueline (not there, conveniently) "made a mistake". So I thanked them for their time...I drive home and I get the following email from her: I do want to apologize. I just heard what happened, and I am disappointed with the outcome as I did ask for payments with $2,500 down. If anything changes as far as price on our end I will reach out. I understand if you are upset and do want to apologize once again as I put in requests and email out the figures. I was under the impression the total of $5,700 was equity in additional to your $2,500. That was not explained to me that was the additional money down from the previous deal. Typically, we do not save the previous deal. I can assure you at this point if you do decide to do business with us we can come out to you because you have been here now twice and have not had a good experience. I hope you understand this miscommunication and accept my sincere apology. --- I'm a little nervous. How stupid so I look?? The whole car sales dance is filled with dishonest creeps like this. Find yourself someone you want to do business with...not here. ---This contact by the business owner is 100% disingenuous. Its for show. He has my email and phone number because I emailed him...s read more

My last oil change and tire rotation resulted in not going there again. Recently copeland is using cell phone to sign in and communicate with customer. If you do not have phone or have smart phone, there is NO COMMUNICATION. My truck was left in lot after oil change and rotation. They recommended new battery and had fluid leak. Having a flip phone, I was never informed of this, only 2 hrs after sitting in lounge. If I new I needed a battery I would have had them change when it was serviced. As far as leak, I would have to bring it back to get diagnosed. The tech uses camera when performing maintenance, again having a flip phone, unable to watch until I returned home on e-mail. What happened to communication, isn't that what a service advisor does? In addition , after returning home I inspect my vehicle. This is what I found. 1 tire pressure cap missing, the other 3 were loosely on tire stems. Inspecting underneath truck, skid plate was maligned on studs, 1 bolt missing. I had to remove and reset plate and add bolt. Maybe small issues to some but when your paying top dollar for service you expect great service. Copeland has gone down hill. I replaced the battery myself and as far as engine leak, it was the mess Copeland made after changing my power steering pump, 3 months ago. I responded to e-mail sent from service manager but never got explanation. I am a person that takes pride in my work and how I respond to this is, I will never go back to Copeland Toyota. read more

Hass Amini came out to greet me immediately . I went to this dealer with intentions to purchase a new vehicle that day. Hass was not pushy in the least, which I appreciated. He showed me the type of vehicle I was looking for and I was able to find something that suited my needs. While the prices are completely despicable these days, I was able to work out a deal with him and his management and purchase the vehicle. Hass gets high ratings from me. read more

Terrible experience yesterday with Audrey. I walked in with my sister and immediately started receiving condescending comments on the verge of "you can't afford us". I thought that she was going to turn us away prior to showing us the car. As soon as I told her my expected deposit and credit score, her attitude popped right around. Happy go lucky, anything for you, it was on the verge of sickening. We went to test drive the RAV4 and she made my sister sit in the back seat so that she could better explain things to me in the front. The reason I brought my sister was for her opinion and having her sit in the back and not fully get the experience was not helpful. The drive was great and I really liked the car but asking a questions and having the response followed by "which I think is retarded" did not sit well. We got back to the dealership and I was presented with some numbers. I asked to see a breakdown and I was told that if I put down a deposit I could see whatever I wanted but for now all she could give me was the price per month with financing. I asked her if any rebates were attached as I was a recent college grad and she said "why didn't you tell me in the first place". Because it's YOUR JOB to ask me about that stuff not my job to bring it up. She said with that rebate the cost would be lower but would not give me those numbers without a deposit. The sales manager came over and did his little song and dance. I asked him a question about the interest rate on the financing, he couldn't answer. He said he would have to look into it. I asked him a question about under the hood and he said "oh I'm surprised you'd want to see what's under there". Loved the car but they lost a deal over their customer service. Terrible experience read more

It has been the worst and most unprofessional experience with a dealer. We were treated very unprofessionally and respectfully. IN our first visit, the seller at first had an excellent attitude but when we told him that we should go home for the check, he changed his tone of voice and even that the negotiation was no longer the same for the next day because he had to "fulfill" the request. the goal of the month. Then I received multiple calls requesting that I make a downpayment for my TDC on the phone. Long story short, yesterday we made an appointment to buy the vehicle, I confirmed the appointment 45 minutes before and Jacqueline told me that everything is ready for me, upon arrival they received me with the disrespect that the vehicle had been sold the day before. "DETAIL" that they never mentioned in their multiple calls. NOT SERIOUS AND UNPROFESSIONAL. read more

My girlfriend dropped off her car the day before to be worked on Monday morning. When I called around 1 twice to see if the work was done (so I wouldn;t drive there for nothing), I was put on hold both times. The person in the service department i spoke to said they werent sure and had to talk to the technician, and in both times I was disconnected before they came back. So I ended up driving there and took my chances. When I got there, there seemed to be lots of service representatives sitting behind the desk, and the person who helped me looked it up and said the work was done. All he had to do was to print the paperwork. He disappeared for fifteen minutes without telling me anything. Because I was waiting so long, another service manager tried to look me up and couldn't find the record. Finally, fifteen minutes later my original representative came back with the paperwork, apologized for the delay but didn't give me an explanation. The work was fine, but this communication was terrible. There seems to be no system evident to update a customer and the experience when I got there was the same way. Confusing and lack of information. read more

Better read this before you go! Over the message during the week they gave us 4k quote for our SUV and suggested to schedule an appointment to see if they can do better and take RAV4 XLE we wanted for a test drive. They knew our budget(about 360-380) and all the details. So we made an appointment and came today in the morning. We took the car for a short drive while they checked our SUV. After awaiting for a while at empty dealership the guy came back with 4k(trade-in value), 1200$ down payment and the price that twice over our budget. We asked him for finance option he disappeared again for a while. And came back with 5.9%. That's it! No negotiation! Nothing like "maybe your credit score(which is very good btw) will allow us to give you better price" or like "check with your bank for a better %" or "let's check for changes if you put down more than 1200" or "we can do this and this for you to get closer to your budget"-this is the most obvious conversation you will have with your Customer IF you want to make a deal. We have asked if this is really the best what they can offer? No bargain! That's it! Even after all this disappointment we said "you have our number, so you can give us a call" want to know the exact response? - "GO SHOP AROUND" ...this is not the end. We had another appointment that day at another dealership who gave us a clear quote over email with 5.5k trade in value. When we came there, we found out that they never put back the registration they took! We have to go back - no one was sorry btw at the dealership. Do we really need to schedule an appointment for this? If you not interested to make a deal for what all of that? We wasted 2 hours and loose our appointment at another dealership. We wish we knew from some of the reviews what to expect so that's why we decided to write it down. So people be aware of "GO SHOP AROUND" and really go shop around instead of wasting their time at Copeland Toyota Brockton read more

Had a problem with the fan blower motor on my 2007 Toyota. After a 5 hour diagnosis they said the motor was fine but needed a new heater coil. Total cost was $2,800.00 dollars. Decided to get a second opinion. The fan blower wasn't working the next day. A different dealer diagnosed the problem for $800.00. I will not take my vehicle back there. Not happy with this gaffe . Good day sir! read more

Do not try to buy an in transit vehicle from this dealership. After months of waiting for a car Copeland had promised me, they canceled my order and did absolutely nothing to make up for their mistake. They will withhold the truth from you about the buying in transit process and not follow through on their promises. This past September I had gone through the deposit process for a car in transit, was promised a Corolla Cross, waited 2 months, and then the week the car was supposed to be built I got a call from Copeland saying that Toyota canceled the build of a bunch of cars and that they would not be able to get me my vehicle. When I was at the dealer originally making the deposit I asked multiple times what would happen if somehow the car didn't arrive. I'm aware of the supply chain issues and wanted to make sure that they were accounting for that. Each time I asked, the dealer repeatedly assured me saying "it's coming for you it's coming for you" and I thought it was weird he didn't say anything about being able to help me out if anything happened. But he said it was definitely coming and that there was nothing to worry about so many times that I believed him. Then, two months later when the order was canceled, this dealer told me that this had never happened before. Later when I talked to his manager I was told that this does happen sometimes. 9 people just had their orders canceled along with me. The car that I had ordered was now completely unavailable. There were no Corolla Crosses at the dealer and none in transit so I had asked the manager if they could give me the next best thing for the same price. I was already going to be paying $1500 over sticker for the Corolla Cross, so I thought it would be reasonable for them to give me $1500 under on the RAV4 so that I would still be able to purchase a car from them. They told me that there was no way that they could do that and that the best they could give me on a RAV4 was a few hundred off (still putting them at a $1200+ markup above sticker). I didn't understand how they were unwilling to even come down to sticker price on a different car after canceling on me. Where people choose to buy cars is largely based on reputation and I reminded them that making this mistake and refusing to help me would hurt theirs. They refused to acknowledge that they had made a mistake by repeatedly promising me that my order would come even though they knew it might not and just kept saying it was Toyota who canceled the builds, not them. Throughout this process, the people at Copeland took no accountability for their mistakes and did not care about keeping me as a customer. Not only did they refuse to help me out with getting a new car, but they also refused to transport my old car I had left with them as a trade-in back to me even though they originally said they would. They really don't care about doing the right thing and making up for their mistakes, they only care about selling vehicles at the highest markups. read more

These guys are unbelievable. After wasting my time on numerous times, they continued to call me over and over. I would in no way recommend these guys to anyone. I gave them my budget and what I was looking to spend and they continued their pressure tactics. They didn't treat me like a customer and really didn't care that my finances changed. My wife and I lease two cars from them and they are going to lose both of us as customers. If I were you I'd avoid this dealership. read more

Had an apt to install mudguards. Called several weeks to order parts and inquired about labor and was quoted a specific price. When I went in, this rude, incompetent service advisor tried to make me pay more than previously quoted and tried to have me sign a blank service order form. When I told him I will not sign a blank form, he became irate. I also asked him to perform a walk-around my car to confirm there were no scratches, he refused to do it. Finally this female service advisor helped me and I was able to get the previously quoted price. Even so, this whole incident left a bad taste in my mouth so I won't be going back there. There are way too many other Toyota dealers I can go to. I went there because they had the shortest wait time to install the mudguards so I made the appointment there. I don't understand why someone would choose to work in a car service department if they don't want to communicate with customers! Update: Service manager said he would call me and he never did. read more

Received a response from general sales manager, asking for my contact information. I sent that to him over 10 days ago and still have not heard from him! This even solidifies my complaint even more. So I sent yet another email five days ago and again, no response! Over two weeks and two emails later I have heard nothing but yet his response to me says that my opinion matters! If you bought your car from Copeland, Dint have it serviced there. They apparently have all the customers they need and do not care about keeping new one read more