Craig and Linda are great. I was referred to them for a small batch job of having a name…read moreembroidered on some small dog coats. They got me squeezed in quickly, Linda suggested the perfect thread color and Craig helped me pick just the right font. They originally quoted 3 business days but had the work done that same evening for a great price. It was an excellent experience and I'd definitely work with them again.

Sure It took awhile to receive some embodied patches, but linda did a fantastic job and I would…read morerecommend to anyone looking for an embroidered shirt or patches!

These guys are so helpful, patient, and know exactly what to do and how to teach you to do for…read moreyourself the next time! Highly recommend after using them multiple times o er the past few years!

Go here! FABULOUS service and some of best customer service skills that I've witnessed, especially…read morewith older folks. Troy helped fix my parents' computer that scammers had tried to compromise. Thank you!

Go here! Great service, fair prices, good selection, and lots of options…read more I received a bunch of oil paintings from a relative and needed them framed. I hate framing'! It's difficult, expensive, and time-consuming -- a soul-killing experience. I started my search at the usual hobby and art stores & also shopped on-line. I was saddened by the low quality and lack of selection at the big box chains, and their custom frames are crazy expensive. On-line was a high priced hassle. Fabio worked with me to find some "oops" frames and scraps to keep my prices low. They look great and were finished quickly. I'm never going to another frame shop as long as Fabio is here.

I brought in a picture to be framed for my office at work. As soon as Fabio saw my picture, he…read moreimmediately went to a frame which was stunning, and I knew it would be the perfect frame! I dropped off the picture on Thursday February 15th and received a phone call yesterday February 16th that it was complete. When I arrived at the shop my picture was brought out wrapped up and when it was shown to me, I was so impressed with how beautiful it turned out. Fabio's shop is wonderful, full of amazing choices of frames, glass and ideas to showcase your art. Service is impeccable and I love supporting a small business owner. Highly recommend!

These guys are great. I had two unique wedding gifts that needed engraving and they were the only…read moreshop in Tacoma that could do the work with some creative thinking. will definitely go back to them in the future! KL

Sweet owner who worked hard to give me just what I wanted. The plaque looked beautiful! There was a…read morehuge selection of options for any celebration. A great family owned business who are making a great difference for the local community.

This place is as essential to my life as gas in my car…read more The joy of getting from point A to point B, finding something, building something, creating something is priceless. The coffee shop is a bonus. I had never been in Bonney Lake before meeting my now husband of 5 plus years, and I have developed the habit of coming here whenever anything happens in my life. Everything is expensive these days, but I come to Ben Franklin to walk the aisles and feel my feelings. I come here when I am sad, scared, happy, excited. Through celebrations and losses, milestones and ordinary days, it has been a constant place of comfort, creativity, and possibility. I do not usually let staff at any store affect my day one way or another. They have their own lives and stories that I know nothing about... every employee I have encountered here has been kind, helpful, and genuinely pleasant. My child is growing up with paintbrushes instead of iPads, with crochet hooks and yarn, fabric, puzzles, sewing machines, and handmade keepsakes that become symbols of memory. She is learning how to create, imagine, and build with her own hands. A big part of that is because this place exists. We truly love Ben Franklin Crafts. Please do not go anywhere.

Very disappointing customer service experience…read more I stopped by Ben Franklin Crafts in Bonney Lake today looking for some stretch or jersey-type fabric that I could use for a backdrop. Unfortunately, my experience with the customer service in the textile department was very disappointing. I asked the sales associate if they carried any stretch fabric. Before I could even finish explaining what I was looking for, she cut me off and told me that they didn't have any stretch fabric. As I continued looking through the fabrics, I found several materials that clearly had some stretch, including crushed velvet and other fabrics in different textures. I pointed out the few fabrics that I found to her and said that there were a bunch of stretch fabrics, and her response was, "You call that a bunch?" I then explained that I was looking to use the fabric for a backdrop, rather than clothing. She responded, "Oh, I thought you needed it to make clothes or something." The interaction continued in a way that left me feeling like I was more of an inconvenience than a customer who was simply asking for assistance. At that point, I walked toward the exit but decided to speak with a manager because I felt uncomfortable leaving without addressing what had happened. I asked for a manager but was directed to a supervisor. I explained the situation, and her immediate response was essentially that they didn't have any stretch fabric. I told her that I had actually found several examples myself. She then said, "I guess they're new." Unfortunately, I didn't feel like my concern was really being heard or that anyone was interested in helping me find what I was looking for. I ultimately gave up and left without purchasing anything. It's not the fact that they may not have had the exact fabric I wanted--that's understandable. It's the way the situation was handled. A simple, "I'm not sure what we have, but let's take a look," would have made a huge difference. I wanted to support a local business, but based on today's experience, I left feeling very disappointed and uncomfortable. Hopefully management takes this feedback seriously, because customer service matters just as much as the products you carry.

I've been in multiple times and the lady at the desk is so helpful and nice! Me and my crew will…read moreorder any shirts from her that we need in the future.

Great work!!! Staff is really nice, and helped me out greatly. Would recommend them to anyone…read more Prices were fair, and they did meet my time crunch. Thank you.

I was having issues with a new build I was doing and I was at my wits end…read more I called green pc as a last resort. I usually fix my own stuff. Danny answered the phone and I asked what the cost would be and what time was best to drop off. He asked me what was going on and I explained my issue. He asked which steps I had taken to resolve the issue and suggested a possible fix to try before I brought it in. As soon as I got home I( tried Danny's suggestion. 5 minus later I was installing windows and the issue was fixed. I have a ton of respect for a shop that will help a person rather than just charge for a simple fix. Big thumbs up to these guys.

A variety of used and surplus gear - I purchased a surplus SD card reader for $3 as an example.read more

We needed some filler dirt because our dog kept digging up the yard, and Valley Landscaping came…read morethrough big time! Kehua was amazing -- super friendly, quick, and got us exactly what we needed at a really great price. Couldn't ask for better service! We'll definitely be coming back to Valley Landscaping for all our landscaping needs. Highly recommend!

Great service. Friendly staff. Pretty much have what we need as far as rocks, dirt, fill when we…read moreneed it.