Called Payless yesterday. David quickly responded. Not an easy job in the crowded space of my…read moregarage. In the past, I've replaced the Water Heater myself but I've learned since then that several things needed to be done to bring it up to code. Besides the Water Heater, David added a leak protection pan, audible water alarm system , upgrade gas safety system with valve, new safety straps, and the city permit. He also added a hot water heater expansion tank. David did a professional job. Water Heater is a Bradford White 40 G Natural Gas. Cost for installation and upgrades was $3400 range,

I've been contemplating this review for several months, and then simply forgot to post. A few…read moremonths ago, our water heater failed, and we thought,, well, this is an inconvenience, but at least it's under warranty. Then, in my opinion, the scam Payless runs was clear. They highlight the warranty during the sale, but they don't tell you the warranty is between Payless and the water heater company, it's not between you and the water heater company. It's in THEIR best interest if the water heater fails. They get the new heater under the warranty, and then charge a significant amount to install the new one, at, essentially the same cost as an entirely new system. I asked if they could drop off the new heater and we would have it installed by a different plumber, for a SIGNIFICANT amount less, and the answer was no. I pushed back on the cost, and they agreed to drop the install fee by $300 (give or take) if we didn't get the required permit. Do NOT purchase a water heater from this company. It is their best interest if it fails. They make 'free' money. Incredibly disappointing.

We realized Sunday morning that the hot water heater was leaking; called The Water Heater Company…read moreMonday morning and they had people out first thing Tuesday morning! Shawn conducted an excellent job replacing everything needed and brought it all up to code. Everything looks fantastic and operating well!

They're well organized, and the service technician that came out (Thomas) did an excellent job with…read morethe water heater installation (or at least it looks good, hopefully it stands up to the test of time). I took off a star for the price (see below for details). Timeline: I found out about the problem Sunday night (11pm), Thomas came around 9am Mon, and he was done at 12pm. My positive experience: My water heater (2016 Rheem) stopped working, and they were able to come out first thing in the morning to take a look. Upon reviewing my existing water heater, they recommended replacing it, along with some infrastructure updates to make sure everything was up to code. Thomas explained everything that needed to be done in detail, and I had a great experience interacting with him. The price: I took off one star because they're a bit on the pricey side. I ended up paying a little more than I originally wanted to even with some discounts they were able to provide. My original water heater was also still under warranty for both tank and parts until 2028, but this information was never revealed to me. I found out after I approved the job (my fault for not looking into it). I would've been happier if a cheaper option to replace some broken parts was offered to me as well, so that I could've made a better informed decision on repair vs replacement. Overall, I'm happy with their work, but price sensitive customers may want to look at other options before making a decision.

I called around and spoke to several businesses before connecting with Pablo. A gas company free…read moreinspection discovered that my water heater vent was not functioning properly, so they shut if off and told me to get it repaired/addressed by professionals. The first company that came out charged me $99 for an inspection and estimate and claimed that I needed to replace all my vents (switching from single-wall to double-wall). Pablo, however, explained that this was unnecessary -- he could redo sections and install a new cap on the roof for about a quarter of the other company's estimate. During my research, I also considered installing a tankless water heater to avoid dealing with vents altogether and obtained estimates for that option. Pablo offered to install a high-quality tankless at a reasonable price, while other companies suggested lower-quality units at equal or higher prices. I decided to accept Pablo's bid and am glad I did, because he provided excellent work. I really appreciate his reasonable pricing and straightforward approach. He also responded to my request quickly and went out the same day to inspect the issue and completed the work the following morning.

I've used FlowTech Drains on two separate occasions now, and they've been outstanding both times…read more Their communication is excellent: quick responses, clear expectations, and consistent updates throughout the job. Pablo and his team are professional, reliable, and genuinely great to work with. The pricing is fair, the work is high quality, and they make the whole process easy and stress-free. I'm grateful for their availability and the way they walked me through each step so I always know what to expect. I highly recommend FlowTech Drains for anyone needing dependable, honest, and efficient service.

A very professional but personable company. They assessed our water heater and gave us several…read moreoptions. Spencer was clear about the pros and cons. He delivered quickly and the end result looked great. Thank you for so quickly helping us get our hot water back!

I received assistance from your company yesterday. Danny C was very prompt and provided excellent…read moreservice. Thank you.

After 11 years of faultless service my Navien NPE-240A tankless water heater threw an error code…read moreand needed emergency service. The installer was unavailable to evaluate it today so I put it out for the Yelp Pros which is how I got in touch with Payless. Michael int the office reached out to me promptly. Gave me the service fee up front and said they could have a tech present between 10-12 today. Joseph was at my house at exactly 11:00am and went right to work. With the help of a factory tech at Navien, Joseph was able to quickly diagnose and correct the problem associated with that code and didn't require an new parts to make that happen. As I am not a professional, I would have taken Joseph's direction if he had wanted to up-sell me, but he did NOT exploit that opportunity. His honesty, competence and desire to invest in repeat business overrode the pure profit motive and that will serve both he and his company very well. I would not hesitate to contact them again should I need any further service in the future. It's rare to find such honesty in the trades these days.

I had a great experience with both technicians, Danny C and Evan B! You will be so lucky if either…read moretechs get sent to your house because you can tell they're very honest and very hardworking. They take their time to diagnose what issues you may be having with your water heater and they're sooo patient in explaining it to you. They were detailed in their explanation, respectful of the work space, and thorough in the clean up afterwards. They also explain all of the options you can have in terms of repair and/or replacement, financing or not financing -- without any pressure to go either route. We've decided to go with a full replacement of our water heater, which we confidently feel that they will do a great job on. Will come back with an update on how the installation goes after it is completed! **UPDATE** Derrick did an amazing job on the installation of our new tankless water heater! He helped me download the app afterwards and took the time to explain how I could control the temp through the app. I wanted to wait for about a week before I updated my review, just to make sure everything was running smoothly. And we haven't had a single problem since! And I will never take hot water for granted ever again. Thank you, Payless and all of your great techs that helped me with my water heater. Will definitely be referring them to friends and family.

So grateful that we've had Jerry's help and used Pro Solutions twice now for our plumbing needs…read more Both times were A+ experiences and I'll be continuing to use them for all of my plumbing tasks as they come up. A few years ago I used Pro Solutions and Jerry came out for a water pressure issue that impacted our sinks and shower. Jerry was thoughtful and a good communicator on the issue. He fixed the issue immediately and that experience stuck with us. Fast forward to this week, we used them again. Thankfully, no emergencies but I had one toilet needing a tweak and needed hardware changed in one of my bathrooms for the shower and sink that was long overdue. Even though my request wasn't an emergency, Jerry offered to come out within hours of my request to fix everything and was communicative even late into the night (when my toilet started acting up so I frantically messaged them) talk about stellar availability and service. Next day I had Jerry at my door, he was punctual, professional and did a great job of explaining everything so that I could understand what needed to be done, the pricing, and options for the replacement pieces. It was all a seamless and easy process. Jerry was also quick and efficient which was another bonus. What gives this company extra brownie points in my books though is their honesty...To elaborate, I had partially fixed the issue with my toilet before Jerry came but there was still something slightly off about the water levels... after telling Jerry he was able to tweak the part that I didn't know how to fix and literally in seconds, he had the issue resolved. Given what a quick fix it was and that he was already out to help with other plumbing issues, he didn't charge me for the toilet fix. Little things like that go a long way because any other plumber would've likely charged me just for even touching it/assessing it. That shows me that they care about their long-term business and customers, so they aren't out to make a quick buck. Honest, hardworking people are the kind of businesses I'll always go back to for repairs and projects. Two separate experiences and I was a happy customer both times. I'd highly recommend using pro solutions, plumbing and rooter for your house repair needs. Thanks Jerry and Team!

My 94 year old mother was having issues with water dripping from both her tub and shower. After…read morecalling around and getting some outrageous quotes she was given a referral for Jerry. He and his guys were amazing! Solved both the problems and his price was more than reasonable. I would highly recommend him for any plumbing issues you might have.

We have used PDM more than once to fix things for our 70-year old home. They are knowledgeable,…read moreefficient, and just plain good folks. I highly recommend them.

Mauricio was excellent. Outstanding customer service and communication throughout his job. When…read moreMauricio was finished with fixing our sink he showed us what he had replaced and the problem he fixed. My wife and I highly recommend Mauricio and JDM Plumbing!

i just want to say David Gonzalez is great! I'd request him every time. He's good at what he does…read moreand is very honest.

Jesse Cruz and his crew were the best. His knowledge and recommendations for my new HVAC system…read morehave improved the efficiency in my house. moving my furnace to the attic from the ground floor allowed for better air flow, and i also had them add insulation to help with balancing the temperature up there. Also added a new water heater and, my favorite addition will be the split installed in a back room add on with a cathedral ceiling that's difficult to heat/cool on its own. Each installation came with its own specialist, and each team was amazing. They took such good care in ensuring the carpets were covered, and their cleanup was fantastic - including one of the guys who walked the driveway and area in front for nails that may have been dropped!! Anyway, I'm happy to recommend these guys to anyone needing similar work. Oh and btw their financing program is good too with zero % interest making it good value for me.

I've been using Independent Plumbing for 10 years now. Mike the owner and his crew have…read moresuccessfully alleviated roots in my sewer, replaced my hot water heater, reworked an outside spigot, and repaired my water line damaged from tree roots. Solid work for sure at a competitive price. I highly recommend them!

Quick service. Friendly, easy to talk to. LT was clean, courteous and knowledgeable. Found the leak…read moreand fixed it quickly. I would recommend this plumber to my friends & family.

I had an issue with my floor drain, my Plummer was unavailable so I called legend rooter, wow!…read moreSuper quick affordable and very nice guys. I'll definitely be calling them back for my home or business. Thanks again guys

Had a totally clogged kitchen drain. Several attempts by another company with a snake failed to…read moreclear the clog. Legend Rooter was in the neighborhood hanging advertising. I called the number and had the owner Juan out in 15 minutes. Got a quote to replace all the 67 year old drains including the main line. The quote and the method was the best deal I could find so I had him start the job. Two days later all the drains were replaced with a new lines installed with trench less technology. No tearing up the slabs in my house. Well done Legend Rooter.