I started off so well! I didn't get the name of the operator who I spoke with about having someone…read morecome out to service my toilet. She was so nice and helpful. And have a really hard time. She made it so easy. The plumbers got here before I did. They were both clean, polite, thorough. Rico is professional but kind. They told me what I needed to do and he made sure to ask if the bathroom was clean. So overall, even though my toilet was stocked up, it was a pretty wonderful experience! Wish all businesses would behave this way. Have that person answering the phone like actually interested in helping me and then having people come. Who know what they're doing and are kind and professional.

Mr. Rooter hydro-jetted and camera-inspected our kitchen line about a year ago for nearly $2,000…read moreand gave us a three-year no-clog warranty. When the sink backed up again, they recommended another $5,289 of descaling and root removal. When I asked why the prior inspection had not identified these issues, I was told, "I don't know who did that work," and that the location had changed ownership and fired all the previous technicians. That response did not inspire confidence. I got a second opinion. The other plumber questioned the root diagnosis, descaled the kitchen line for $250, and said there may instead be a sag in the main line where water collects. The difference in diagnosis, scope, and price was extreme.

So grateful that we've had Jerry's help and used Pro Solutions twice now for our plumbing needs…read more Both times were A+ experiences and I'll be continuing to use them for all of my plumbing tasks as they come up. A few years ago I used Pro Solutions and Jerry came out for a water pressure issue that impacted our sinks and shower. Jerry was thoughtful and a good communicator on the issue. He fixed the issue immediately and that experience stuck with us. Fast forward to this week, we used them again. Thankfully, no emergencies but I had one toilet needing a tweak and needed hardware changed in one of my bathrooms for the shower and sink that was long overdue. Even though my request wasn't an emergency, Jerry offered to come out within hours of my request to fix everything and was communicative even late into the night (when my toilet started acting up so I frantically messaged them) talk about stellar availability and service. Next day I had Jerry at my door, he was punctual, professional and did a great job of explaining everything so that I could understand what needed to be done, the pricing, and options for the replacement pieces. It was all a seamless and easy process. Jerry was also quick and efficient which was another bonus. What gives this company extra brownie points in my books though is their honesty...To elaborate, I had partially fixed the issue with my toilet before Jerry came but there was still something slightly off about the water levels... after telling Jerry he was able to tweak the part that I didn't know how to fix and literally in seconds, he had the issue resolved. Given what a quick fix it was and that he was already out to help with other plumbing issues, he didn't charge me for the toilet fix. Little things like that go a long way because any other plumber would've likely charged me just for even touching it/assessing it. That shows me that they care about their long-term business and customers, so they aren't out to make a quick buck. Honest, hardworking people are the kind of businesses I'll always go back to for repairs and projects. Two separate experiences and I was a happy customer both times. I'd highly recommend using pro solutions, plumbing and rooter for your house repair needs. Thanks Jerry and Team!

Jerry and his crew were amazing! Jerry is very knowledgeable and diagnosed the issue immediately…read more They worked patiently to get all the roots out from my drainage pipes. They were very meticulous as well. Thank you very much Jerry for helping us!

Thrilled with the service we received from Victor and John. We had several plumbing issues that…read moreneeded attention, including replacing a shower head, reinforcing a floating sink and re-caulking it, and clearing a couple of slow drains. Victor provided a quote before starting the work, which we really appreciated. From the initial communication with Damien to Victor and John arriving exactly on time, everything was handled with professionalism and expertise. The entire experience was smooth and stress-free. I highly recommend Best in the West Plumbing!

Technicians were professional, efficient, respectful of my home and my needs. Met timeframes that…read morebest worked for me. Explained what they would do and approximate time needed to do the job. Very pleased. Cost was appropriate for the time needed. A smaller company, local and I really think we should support their business.

We detected a slab leak in our home. We requested a free quote from Gallegos Plumbing to reroute…read morethe leaking hot water pipe. In the process of looking at the water lines, Joseph noticed that the water heater was leaking and that although it was still heating up water, it was going to give out any day. Joseph took the initiative to contact AO Smith (brand of our bad water heater) to see if it was still under warranty. It turns out it did have a couple of years left, and Joseph offered to take it back to Lowe's in order to exchange it for a new one (where we purchased the water heater that was bad), this was already past 5 PM. Then, he came back and installed a new hot water line that was feeding the water heater (the old line had a leak already), finished the job after 8 PM. This must have been a long day for Joseph, but he always had a great attitude, was professional, and helpful. These are the type of people that make a difference when deciding who to call in the future when you need a service/plumbing needs. Thank you, Joseph, for all your help and concern with our plumbing needs.

I contracted for some back yard landscaping about ten years ago and, as part of the work, had a…read morecustom fire pit built. Unfortunately the contractor decided to place the gas line and valve to the pit within the masonry work, leaving no way to access the line should the need arise. Flash forward to about a week and a half ago, and the valve in my backyard fire pit became stripped and was no longer opening or closing with they key. I am a DIY guy 95% of the time, but I am not about to go messing around with a gas line, so I called a local fire place shop to ask about repairs. They told me the job required a plumber and recommended Lloyd's Plumbing service. I called Lloyd's, left a message and... never heard back. After a couple days I searched on my own and found Gallegos Plumbing. I called them and asked about an estimate. The gentleman told me there was no charge to have someone come out I had an appointment scheduled for the next day. The communication throughout the entire process was spectacular. Within a couple minutes of hanging up the phone, I had already received an email and text confirming my pending appointment, and even had a reminder email and text the next day. Bill Jeffries was the gentleman who came to my house. He called me to let me know he was on his way and also asked me about the issue I was having with my fire pit so he could be as prepared as possible. He showed up on time and was very friendly. He took a look at my fire pit, spent time answering my questions, and walked me through three different solutions that could work. He was honest and transparent about the estimated costs for each potential solution, which I appreciated. But seeing the concerned look on my face, knowing that I was looking at a higher cost than expected due to how my fire pit was built, Bill offered a fourth solution that I could try myself, and walked me through how he would do it. In my experience, this just doesn't happen these days. Bill was genuinely interested in helping me figure out my problem and not just looking to make some money. After 30 minutes of his time, he gave me his card, shook my hand, told me to call if I needed anything, and bid me a good afternoon. I was left with no charge for the time or the visit, and a potential solution to my problem that I can try myself for the cost of a few tools and an afternoon. Gallegos Plumbing came through huge, and I feel that their service and expertise is second to none. Bill was extremely professional, friendly, and listened to me. I will most certainly be calling Gallegos Plumbing in the future for all my my plumbing needs, as mine was a great first experience. I am glad I found them, and I would recommend them to anyone needing plumbing service in their home. It's hard to find good, honest, hard-working businesses these days who put their customers first, but Gallegos Plumbing is one of those few. Highly recommended, and I can't say thank you enough.

I just had the best plumbing service in my over 30 years of being a home owner. The technician,…read moreJosue Medina arrived early and was very professional and knowledgeable. He was able to diagnosis the problem with lighting speed. He appeared to have excellent expertise of the problem. He was patient and explained everything to me. He also made sure that I understood why the repairs that he performed were necessary.. after he left my house, I immediately deleted the contact information for my last two plumbers. There is no way that I would select another company. I give them my highest recommendation.. I can state with confidence that you will receive excellent service.. 5* stars.

Plumber Gabriel Baro was excellent. Knowledgeable, nice and…read moreto the point. Appreciate that! I give him 5 stars.

Plumber came and provided an estimate, replaced the cartridge. Water still warm to hot. He…read moretroubleshooted all the faucets and warm hot water is throughout the house. Will need to contact my HOA to get this corrected. I appreciate plumbers thoroughness and price was fair due to not being able to correct water temperature.

Jorge was great. Punctual, professional and pleasant. Prices are fair and I would not hesitate to…read moreuse him again!

Very prompt backflow testing and filing of report with the city. Will use again for this annual…read moretesting requirement.

I just had a backflow test done, and Celso was amazing! Very responsive and he was available…read moreimmediately! I have been using another company for the last 17 years, and they missed their appointment and will not answer their phone, so they are out and C&M is in!!! Thank you so much! Lindsey Y.

I had a great experience working with Eric. He came out to inspect my old cast iron pipes and…read morereally took the time to understand the situation. He ran a camera through the lines, walked the property with me, and explained everything clearly in layman's terms. He also laid out my options based on my long-term plans for the property, without any scare tactics or pressure to rush into work. Eric strikes me as a business owner who genuinely values honesty and integrity. He clearly has plenty of work and doesn't try to create problems that aren't there. I haven't decided yet whether I'm moving forward with the work yet, but if I do, I won't hesitate to work with him.

OK. I live in one of those older Westside homes. Like many of these homes the original sewer line…read morefrom the street to my home was failing (don't ask). The city considers this repair a homeowner responsibility (after getting a city permit). The street must be opened up to access the main drain. At the same time my across-the-street neighbors hookup also failed. Eric was able to coordinate and obtain one permit and do both jobs opening up the street just once. They were prompt, efficient, skilled and NEAT. This was a huge job and they have my gratitude for their work ethic. Many of the homes here were built around the same time and will be encountering the same problem. I suggest you skip the rest and just call the PROs!!! Thank you Eric and crew