Serious Concerns About Patient Care at This Office - My Experience Led to Emergency Hospitalization
I had a traumatic experience at this dental office that resulted in a medical emergency and hospitalization. What was supposed to be a routine procedure turned into a distressing situation due to inadequate pain management, lack of urgency in a crisis, and poor follow-up care.
After my procedure, I woke up in severe pain and soon after blacked out. I do not recall anything beyond that point until I was in the emergency room. According to my partner, the office declined to call 911 despite my condition and instead suggested he drive me to the hospital himself. Recognizing the severity of the situation, he chose to call 911. When emergency responders arrived, the office did not provide him with any information about where I was being taken, and he had to track my phone to locate me. At the hospital, I experienced a seizure due to the intensity of the pain and had to be sedated.
At my follow-up, Dr. Stiles dismissed my concerns, claiming I had woken up "fine" before later reporting pain. This contradicts my partner's account and my subsequent hospitalization. Additionally, I was denied pain relief at the office due to a supposed codeine allergy, despite never being diagnosed with one. Later, they prescribed me medication containing codeine, contradicting their earlier refusal.
Before my procedure, I disclosed a severe allergy to sulfa-based medications. Despite this, I was prescribed medication containing sulfa. Fortunately, my pharmacy caught the issue before I took it. When I raised this concern at my follow-up, Dr. Stiles stated that medication safety was the pharmacy's responsibility, not his.
While I was in distress, staff members were reportedly preparing to leave for the day, showing no urgency despite my condition. Since I blacked out in their care, I have no direct recollection of what happened during that time. At my follow-up, I only observed one visible security camera in a single room. I can only assume they maintain proper surveillance in all treatment areas and that any footage is properly retained.
I also attempted to schedule another follow-up due to ongoing concerns, but on the morning of my appointment, I was informed it had been canceled because they had already communicated with my general dentist. This decision was made without consulting me, despite my continued symptoms. At this point, I see no benefit in pursuing further care at this office.
A routine procedure should not lead to emergency hospitalization. Based on my experience, I have serious concerns about patient care and emergency response at this office. I strongly encourage anyone considering treatment here to make an informed decision.
This review reflects my personal experience and opinions based on the care I received at this office. read more