It's not the appliance, you can get those anywhere. It's the customer service. Excellent!!…read more AAAA++++

Service was awesome and so was price. Staff took all the time we needed to have our questions…read moreanswered. Took our order and items we ordered were delivered much sooner than expected -- a real bonus these days. We would certainly visit them again when shopping for new appliances.

Gary sent Ihor right away to come out and help me. He did some testing and troubleshooting to…read morefigure out the problem. It was really helpful and inexpensive. All my questions were answered. Highly recommend Certified Appliance Repair for your home appliance repair needs.

Great service, repairman was polite and knowledgeable saved me from having tp go out and buy a new…read morefreezer. Highly recommend will tell my family and friends if there are looking for repairs this is the place to go Marney

We bought a replacement front-loading washer in November. The staff are very knowledgeable & we…read morefound the prices competitive - lower than anywhere else in the city. Our salesperson - Steve Fagan - was excellent, very helpful. We opted for home del'y & Maytag's service went above and beyond, disposing of our old washer for a nominal fee. I strongly recommend this establishment.

This must be the worst organized company I have ever dealt with trying to set up a delivery God…read moreknows there in nobody in Canada who seems to want to answer the phone. I finally get a delivery date. The appliances damaged. I called the call center and get a new delivery date of the following Saturday they did not show up. They have no record of us getting a delivery for that day. We will go back in and cancel the order.

They delivered a defective washing machine and now I'm stuck òn the phone , on hold, being…read moretransferred mutluple times. Support after sale is terrible. Save yourself a lot of frustration ans shop somewhere else.

I've been searching for weeks to find reasonably priced appliances. While I expected the big box…read morestores to offer competitive pricing, I was disappointed to find their prices significantly inflated. During my research, I discovered a family-run business that not only offered fair prices but also provided outstanding customer service--from the friendly woman at the front desk to the helpful business owner (Daniel). I'm extremely satisfied with my purchase and will definitely return for future appliance needs. Thank you! Kathleen Gatineau QC

They have alot of selection of used fridges. I would never buy there again though. There prices are…read morepretty high considering you run a high risk of buying something from them that doesn't work. Like me. I bought a 900 dollar fridge that ended up not working. Now, granted, the problem was intermittent so it's understandable they would have missed it during the checkup process. But, they refused to pickup the fridge without charging me 200 bucks! Imagine that. You sold me a broken machine and don't have the decency to recognize you screwed up and make it right by at least picking it up without pain. I ended up buy a regular fridge from home Depot which cost less and was delivered for free right into my kitchen.

The sales staff are great when you're buying something. However, make sure the item is actually in…read morestock in the store. If you place an order for in-store pickup, be prepared to wait. When you arrive at the customer service counter, it's easy to feel invisible. The staff don't acknowledge you or even look up when you approach. You have to interrupt them just to get assistance, and even then you're often told to wait, even when there are no other customers at the counter. The overall attitude comes across as dismissive, as though you're inconveniencing them. It also seems like they're constantly dealing with problems from previous orders, so every customer ends up waiting while they sort out someone else's issue. I went to pick up a handheld mixer, and the process took nearly 45 minutes. After waiting inside, I was told to drive to the pickup door at the back. Once there, I had to wait again because the attendant was dealing with another customer who had been called to pick up her order, only to be told it wasn't actually there. She had driven 45 minutes to the store, so understandably she was upset. Instead of quickly handing me my mixer, I had to sit there while staff argued with the customer. This wasn't an isolated incident. Every single time I've had to pick up an online order from this location, the experience has been the same: long waits, poor communication, and customer service that feels disorganized and overwhelmed. The frustrating part is that I wouldn't even be using the pickup service if I had another choice. I was refused a refund on an exchange and was only offered store credit. Unfortunately, the replacement items I need are only available online, so I'm forced to order them for pickup. Each visit has been unnecessarily time-consuming and stressful and since it's always out of stock online, I had to go 3 times to have a complete order. I won't be shopping at The Brick again. The amount of time they waste and the level of stress they create for customers is unacceptable.

oh well, I am not even sure where to start...Got an excellent customer service online through chat…read moreI was instructed to go to Brick Gatineau on Maloney to get a refund for my gas dryer (minus 30% restocking fees, which I was ok with). Also had a written proof of my chat with online the customer rep. But guess what - the lady in store had the gut to tell me - ''we can't take it back as the online customer rep made a mistake and has no access to our notes''. I couldn't believe it - as a customer am I suppose to just let it go and lose my heard earned money because someone from Brick did read the notes from the Customer rep. If someone from Brick is reading this, is this fair to you? This is simply not professional. I will take my business elsewhere.

We bought 6 household appliances in September 2018. This week one of the appliances (microwave…read morehood) is defective. It can no longer function at all, as soon as it is plugged in it blows the circuit breaker and electrical sparks damaging the electrical outlets. This manufacturing defect is a huge risk of fire. We called the Accent Meuble store in Mont Laurier today (04/30/2020) to be told that since this purchase was made more than a year ago, the merchant can do nothing. According to them, we can only do business with the manufacturer only. Absolutely absurd that an electro manager is in major default after 18 months and that the merchant washes his hands! We are going to post a review on all social media and start the process with the Office de la Protection du Consommateur du Québec.

What an arrogant store!!! This store needs to improve their customer service and staff attitude…read moreoverall towards customers. Buy ridiculously overpriced items at your own risks!! This store should review their no return policies on clearly sealed unopened items. This store is not worth the price!

Super fancy store.. from the front looks very elegant and so does the inside! It smelled like…read morestring cheese once we entered but then u get used to it! They carry different local brands all us eat one roof.. bread from maman clafoutis , macaroons from quelque chose , and so on.. so it's nice but expensive.. I'm hoping post Covid they will have a spot to sit and enjoy a treat or coffee because it's a very nice space!