It's not the appliance, you can get those anywhere. It's the customer service. Excellent!!…read more AAAA++++

Service was awesome and so was price. Staff took all the time we needed to have our questions…read moreanswered. Took our order and items we ordered were delivered much sooner than expected -- a real bonus these days. We would certainly visit them again when shopping for new appliances.

First time buyers at Appliance Now and was Extremely impressed with the staff and service! Very…read morefriendly and helpful! Great prices, selection and good brand names to chose from. We will be going back!!!

It was my first time using Appliance Now, but we found them online and both Moe and Khan were…read moreextremely helpful and went out of their way to make sure we found the oven/range that suited our needs. They have amazing selection and pricing that is far below other retailers and even wholesalers. We will be buying more appliances from them in the future! thank you

We did a kitchen reno about 3 years ago and bought all our appliance from Universal. Tyler (at the…read moretime) was superb and genuine in his follow-through. 5 Stars! Lynne has also been great! The only issue has been our experience with our Kitchen Aid induction cooktop. Thinking of buying one...? Please don't! Our 3-year old cooktop started beeping and shutting down. The Extended Warranty covered the part and after two tries the service contractor called Whirlpool (the granddaddy of all appliance companies!). They said the "part was no longer available!" They meant the Induction top board not the ubiquitous control board. As a result our Induction top/ stove is no longer reparable and is basically junkable! So we are looking to replace a 3 yo stove! So UA gets 5 stars, but Kitchen Aid gets 0! How to compute the review?

Bought a multi function microwave/convection oven, paid $+++ for delivery, because I was not…read moreconfident to drive to their warehouse in Ottawa (store pickup was apparently impossible). The appliance was delivered at 5.30am by a very intimidating man who refused to unpack it or lift it onto the kitchen counter. I am a 60+ year old woman and was alone in the house. His parting comment was thar he expected a positive review of the service. Universal Appliance was totally disinterested in my experience. 5.30am was dark (it was Winter), obviously, I was still in bed, clearly not expecting a delivery. I struggled to lift the appliance and had to ask a neighbour for help. Universal Appliance had said that instillation was covered by the additional cost but were dismissive of my experience. The experience was, quite frankly both disturbing and threatening. I have bought an Aga stove and the Sharp multi function microwave from this company. I will never patronize them again.

Hello, I had a very bad experience with Leon's. First of…read moreall, I bought most of my appliance from there and my washing machine has a manufacture defect. Since the very first wash it started leaving black spots on the white clothes, and white spots on the black clothes even though they were washed separetly. They have a very bad customer service, I have been calling several times with no answer or just them telling me they will call me back, they never do so. I have to call them back almost every day and they always say they will get back to me, which also never happens.

bought a couch and on JUly 14 was told it would be delivered between 4 to 12 weeks here I am…read morestill not here told it might delivered December some time I would not buy anything from them again and you cannot trust them for time, they take your money and leave you hanging they also own the brick if you do not mind waiting and being strung along then by all means waste your time and money Gabriel k

Our oven stopped working after a power outage during a long weekend. Independent Appliance Service…read morewas listed on Yelp, so I reached out. They were quick, responsive and easy to communicate with. Our oven was repaired quickly and efficiently. Steve, the person we dealt with, was kind, patient and nice. The whole process was quick and painless. If our appliances break again, I'll be calling Independent Appliance Service again if we have issues.

Yesterday evening, our natural gas oven quit working in the middle of preparing dinner. After…read moretrying to get it working ourselves, we were directed to Independent Appliance Service. By late this morning, Stephen arrived and had the oven working again by noon. Excellent, professional, friendly service at a reasonable price.

I've been searching for weeks to find reasonably priced appliances. While I expected the big box…read morestores to offer competitive pricing, I was disappointed to find their prices significantly inflated. During my research, I discovered a family-run business that not only offered fair prices but also provided outstanding customer service--from the friendly woman at the front desk to the helpful business owner (Daniel). I'm extremely satisfied with my purchase and will definitely return for future appliance needs. Thank you! Kathleen Gatineau QC

They have alot of selection of used fridges. I would never buy there again though. There prices are…read morepretty high considering you run a high risk of buying something from them that doesn't work. Like me. I bought a 900 dollar fridge that ended up not working. Now, granted, the problem was intermittent so it's understandable they would have missed it during the checkup process. But, they refused to pickup the fridge without charging me 200 bucks! Imagine that. You sold me a broken machine and don't have the decency to recognize you screwed up and make it right by at least picking it up without pain. I ended up buy a regular fridge from home Depot which cost less and was delivered for free right into my kitchen.

Booked a window consultation through their online service. Got an email confirmation. They never…read moreshowed up. I called the contact number in the confirmation: was put on endless hold by their voicemail system. Their voice system suggested I text them. I did: no response

**Warning** Do not hire Home Depot for toilet or other product installations. They will not take…read morecare of property damage if the installation goes wrong!!! I hired the Home Depot to install a new toilet in November 2023. The home depot sub contracts toilet installs to another company (Quick Contractors). They sent a guy with no experience to install the toilet. The installer installed the toilet incorrectly and on an angle. The toilet leaked and caused thousands of damage to the floor and ceiling below. I have been given the run around from Home Depot and Quick Contractors to repair the damage. These two big companies decided to pass off all responsibility to the installers private insurance who has been ignoring my emails and calls. I have informed both companies there has been no progress or resolution in site. The contractors private insurance has claimed they have not accepted fault for the damage yet, even though it has been made clear the installer was at fault. A 2nd installer was sent out from Quick Contractors to reinstall the toilet and report back on what caused the damage. The 2nd installer clearly stated the leak was from improper installation and took pictures. Attached are photos of the toilet installed on an angle and the water leaking out of the base soaking a drop cloth. If you think hiring a big company like Home Depot will have your back with any warranty issues think again. My house is supposed to be on the market for sale but will be delayed until the repairs are final.

Amazing service, no hidden fees and very friendly and knowledgeable staff!…read more I had an issue with my freezer leaking water. After calling about this issue in the morning, I received an on-site appointment scheduled that same day in the afternoon. Further, the technician was able to fix the issue that day, which made our experience even better, considering the time of year (December) and not having to worry about additional parts to be used/ordered. Special thanks to Pavlo! Awesome job.

I called Alex to provide dryer repair services. Alex was extremely professional, courteous, and did…read morenot try to oversell me on any unnecessary services. He assessed the situation and suggested a simple but effective approach for the appliance repair. I read many positive reviews about the great service that Alex provides to his clients and I can confirm that he does not disappoint. I will not only continue to use Alex's services going forward for all of my appliance repair needs but will recommend him to my neighbours and friends. If you are looking for an awesome appliance technician, Alex is definitely your guy!