Prompt reply to an urgent, not emergent call. Quick and Efficient resolution to my outdoor faucet…read moreissue. Fair pricing as well. Thnx.

From the owner: Laflamme Plumbing & Heating LLC provides plumbing and heating services to North Windham, CT &…read moreSurrounding Towns.

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

The staff is very nice, deliveries come fast after ordering, and the drivers are very considerate…read more They always make sure our gate is closed for the dogs, and sometimes a driver will even have a dog riding shotgun. I highly recommend Ives Brothers, and we are very happy with their service.

Do not work with this company. They wasted my time…read more I asked for a quote on a system. They told me they would get back to me within two weeks. I called after the two weeks and they would not give me any information. They asked if they could come and look at my system again to get a better idea. I allowed it. They asked for 10 days to get me the final quote. I called after 9 days asking for a quote. I was told they would call back. I never received a call. I called two days later. The office person told me the person who works on the quotes would call me back ASAP. I never received a call. I continuously asked for any idea of a number or even the type of machine they were thinking if. The person working on the quote told me they could not give me any numbers or even a machine type. They are not reliable, late to appointments, and do not respond. Do not work with this company. I would not want to rely on them for heating oil for fear of running out in the middle of winter without a delivery due to their ineptitude.

Condensation pump went on our AC handler. The part was $89 at Home Depot and they were here for 45…read moreminutes. We were charged $500 for a 45 minute job because the technician claims they "charge $250 just to show up at your house", but conveniently do not tell you this until they finish your service. I called the main office and spoke with Darlene, who was rather rude once I explained how unhappy we were. I was given excuses like "we charge for traveling and we use expensive parts". A condensation pump, CO2 cartridges and chlorine tablets, with 45 minutes of service does Not warrant a $500 charge. We will Never use this company again.

They came to my house promptly to fix a leaking pipe in my basement. They have nice uniforms and a…read morenice truck, on the plus side. On the negative side, they charged over $800 for what several other plumbers (later) told me was a $300-$400 repair, and they never gave me a quote in advance of the repair. I will not use them again!