FIVE STARS TO IVAN!!!…read more I needed help with a policy and had been dealing with Nationwide's customer service center for NINE days. Finally I googled Nationwide and saw Victor Ham's office and gave them a call. Ivan cleared up our issue within a matter of minutes, literally! Thank you for making that so easy!

I've been with Ham insurance for over 8 years and all I can say is that Ivan goes above and beyond…read more Thank you for all you do

River Valley was our insurance agency for over 35 years. Excellent customer service, they research…read moreto get you the best rate possible. We have no words of criticism at all! We're having to leave them through no fault of theirs. We recommend them highly! Vicky Fonoti and Mike Connors helped us however, I imagine all of their agents are wonderful. Walter and Jimmie Zimmerman

From the owner: River Valley Insurance Associates, Inc. specializes in Home, Auto, Umbrella, Business, Work Comp,…read moreProfessional, Financial Insurance.

Terrible terrible service . Nobody ever answered the phone . I've been trying to get ahold of this…read moreperson supposedly a Geico representative for the past week and nobody ever answers the phone . Disgusting

Phone number keep going to some operator in New Jersey does not allow calls to a live agents only…read moreto operator and then hangs up

This review is for the exceptional service I received through customer service. In the several…read moreyears I have had Trevor Fong as an agent, I've never spoken to him. Thus, this rating is not for Mr. Fong; yet for Elecia in customer service. She was helpful in providing useful information regarding my 10-year-old vehicle and reducing the parameters of my policy from full coverage to what was economically appropriate for the age of my vehicle. No around the way talk in hopes of convincing me of anything other than what was realistically feasible and the expectations surrounding coverage for a 10-year-old vehicle. Thank you, Elecia, for your excellent customer services as it related to my specific circumstances.

I was shopping around for life insurance and decided to go with State Farm. I had a ton of…read morequestions and Trevor Fong was very helpful and patient (THANK YOU!!). I was very satisfied with my experience!

I finally was able to make my way into their new office this past Friday, September 12, 2025. First…read moreoff let me say I have been a part of this insurance group for many years. I have had a great customer service with all of the agents that I had to do business with previously. So this visit, was no different. It actually was more so relieving since I was so stressed out about my policy. I recently had some fraudulent activity occur with another merchant, which was affecting my payment due for my auto/renters policy payment. Sarah, who is my Angel on earth calmed me down was super thorough, answered all my questions and provided detailed information for me regarding my policy. There was a gentleman there. I forgot his name, but he was just as helpful as well! This was my first time having an interaction with both of them, but once again, like I said the customer service in this officeover the years has been impeccable. If I could give that office more than five stars I would.

Horrible office. Had SF for 30+yrs. Moved to Natomas and switched agent to have one close. Problems…read morefrom day 1. This office couldn't get anything right, constant headache to call and fix their mistakes. Had to go in a couple times because they wouldn't fix over phone. Reception staff were horrible, absolutely ignorant to all things insurance. Rates would increase every other month and I wouldn't be advised, kept telling me that's normal. Lies. To be fair, Max is pleasant to speak with but always defers you to his staff who are fairly incompetent. I switched to another agent 8yrs ago and haven't had a problem since. I receive all notifications, responses to all inquiries. And every single change is communicated. Example, insurance increased less than $2/per month recently and I got a call to advise me. Claims are paid fast as normal, within days via direct deposit, etc. I love SF. Avoid this agent!

After my first accident and being a loyal customer for 13+ years, I got dropped from their coverage…read moreand left to scramble for new insurance at double to triple the monthly premium price. Nothing other than "there's nothing we can do" and move on to the next person. I'm being forced to give one star or else I wouldn't.

John Sheridan at Liberty Mutual in Chico CA on Mangrove is wonderful. He's very kind and…read morethoughtful, meticulous, honest, and reliable. My boyfriend and I are happy to use his services year after year.,

Outstanding team service, Josh helped me protect my family. Excellent communication throughout and…read morevery trustworthy.

Update to my review from a year ago, Josh and his whole team are so wonderful to work with! They…read morecontinue to surprise me with their level of detail and care for my financial goals and needs. Super patient with me as I make decisions as well. Thanks team!

Allstate supports drivers targeting women on the road!!…read more I was involved in a hit and run. The male driver then proceeded to call me very vulgar names and threatened to hit me again stating he has all day for this stuff. I reached out to the driver's insurance company, Allstate. They gave me a quote for repairs then took it back. They then denied me sending in any proof at all stating, "we will not accept any of your proof". They avoided any type of communication with me. There was not communication to me at all for two years. They would not accept my photos, police report, or video. Finally, years later I tried again. I got the Dept of Insurance (DOI) involved. They ignored correspondence and their obligations from DOI. I also sought out my insurance company to help. Allstate ignored my insurance company's calls and correspondence as well. I was finally able to send in my video. Allstate is now saying, my police report was over the counter signed by an officer and was not completed by an officer who showed up on the scene to take the report; therefore, it's not a legitimate report. This goes against CA Vehicle Code 20002 and 20008 support this and CA Code of Reg Title 10, 2695.7(d). I'm guessing Allstate was expecting me to stay on the freeway in the far left lane (no safety shoulder zone available) vs get to safety as the law permits. Allstate is also denying my video clearly showing the driver being vulgar towards me. Allstate is claiming that they will not accept liability due to the actual crash not being caught on camera, however the aftermath caught on camera clearly shows what occurred and an insurance company requiring video of the actual collision is not a required piece especially when other evidence available supports the claim of the driver at loss. This law also supports an insurance company not denying a driver due the no video footage or the actual collision not caught on camera. Allstate is aware I was a women driving alone on the road and their driver targeted me. With enough proof Allstate is still choosing to support their driver who targeted and bullied a woman alone on the road. The driver was very confident and I'm sure this isn't the first or last time. Allstate's bad faith and lack of care is concerning. Drivers, especially women, need to be careful if looking to do business with Allstate.

Been a customer with these guys for at least five years and I've received nothing but great…read moreresponsive service and competitive pricing. I've never had to call on their services as a result of an incident (thankfully) but in every respect I've worked with them they've been nothing short of professional. (They recently changed their name from Legoullon to True Blue, btw)

Two Sentence summary: Experienced, knowledgeable, accommodating, trustworthy, family-orientated &…read morepersonable with superior customer service. I'm concerned about trust & quality not price, so I don't talk about cost in this review ;) Monique Ambers & her team (especially Sarah Crabtree) have been outstanding to work with for quite some time. I found Monique online when looking for business insurance (Errors & Omissions Insurance) as well as other insurance & services. The great reviews combined with Monique's bright smile seen in her business photos made me interested in contacting her to see if her services matched my needs. My first visit was near closing (bad habit of mine due to how busy I am) & they accommodated me. I did improve...over time to arrive at a more reasonable time ;) I met both Sarah & Monique for the first time and had a wonderful time, as it was not just business but personable as well with jokes & laughter: D Although I can be a character & outrageous with conversation at times, I was still professional as were they :D I inquired about Business Insurance as an incentive for a big business transaction with another Company who bought out one of my clients (due to the financial success I brought them over several years). It was to show the Company who acquired my client that while doing business with my company & "IF" we caused any errors that caused financial harm, we'd have a sizable amount of money available to pay for damages (I've never caused harm to a business by the way & been in business many years, just had to put that out there...LOL). I also inquired about additional Life insurance policies & other services. I asked many questions & the tag team effort of both Monique & Sarah provided all the answers with emphasis on my needs & not their bottom line :) A trust-worthy trait. After visits and researching what was shared by Monique & Sarah, I made the right choice to do business with them! Monique is intelligent, honest, personable & professional and does not act like a "Used Car Saleswoman"...LOL. Sarah shares the same traits as well :) It's been great getting to know both of these women as we handle business! - I found out Sarah's Mom is a Registered Nurse like mine & more :) - I found out Monique's love of basketball & more :) I had to ask Monique to take a "Selfie" with me during my first visit after seeing Monique's beautiful smile in person, I'm very happy she obliged :D Long story short, I feel Monique's style of business in procuring clients/customers is something like mine: Acquire them by sharing a wealth of knowledge (that can be fact-checked & shown to be accurate), sharing proof of results (she & Sarah shared scenarios with current clients when answering certain questions I asked), professionalism, personable (they're like family you can trust, plus Monique tells me Happy Birthday & Happy Holidays personally each year just like family), great sense of humor & of course...A WINNING BRIGHT SMILE :)

I wanted to switch to an office near my job and I am so happy I came here. I sent in a text to the…read moreoffice after hours and Monique responded and addressed my change immediately. I had such peace of mind leaving the dealership with my car knowing my policy was solid. My questions and concerns are always addressed quickly and with a very friendly and caring demeanor. This office has changed my opinion on insurance agents, keep up the great work!

Too expensive. You have to pay. All the payments at 1 time…read more Hard to get an agent. Yes, I have to have previous insurance good driving record. Homeowners, I want you to bundle. It's just too expensive.

I had a great experience talking with Ken about my car insurance options. He was quick to respond…read moreto my initial inquiry and provided me with wonderful service. Highly recommend!