My class was at 12:30 and the door was locked at 12:28. Elevators did not work to get to it, and no one was responding to us knocking on the door. read more

I love this studio even though it's small I wish there were more class options (it's only C2 Sculpt and sometimes CSX) But it's super fun and a great community. read more

Joined CorePower after doing a week trial. I then got an intro month membership for $99, which is the cheapest of studios in the area from what I know. I overall enjoyed my experience for the month, but ultimately ended it. There are a few pros and cons- 1) Booking a class is really easy on their site, and there is only a 2 hour before class cancellation fee. 2) Sam is a super fun instructor and I LOVE her playlists. She is definitely one of the best instructors there. 3) Yoga Sculpt is a fun class and I felt like I got a good workout in every time! I also saw improvements in my skin, mental health, and body. Cons: 1) For two weeks, there were no wipes to wipe down my mat. Then I wondered who/if someone was wiping down all the used weights and blocks 2) I could never get used to the heat. CorePower definitely has a higher temp than other heated workout studios, so be prepared for that! If that's your thing, then this is a Pro not a Con :) read more

Since my last review, I have taken more HPF, Hot Yoga, and C2 classes here because I moved into the neighborhood and it was much closer than the South Loop location. My impression of the Gold Coast location has improved. The hot yoga and HPF teachers are great here -- so friendly and helpful. They tell you to smile during class! Their assists are gentle yet helpful. I still like the South Loop studio a bit more for it's spaciousness and availability of classes. It would be great if there was a sculpt class in the morning before work. A couple dislikes: -the slow elevator which doesn't help for a quick getaway if you have to rush off to work -this location only has one studio and thus a limited number of classes. -the locker room becomes pretty hectic during busy hours as the lockers are spaced really close together (especially in the front corner) which makes it kind of awkward bumping into your sweaty locker neighbor after class. lol Overall, clean, cozy, and cute with a great location. I like it! read more

I love the core yoga sculpt classes, It's heated, it's intense, and my body is sore for two full days after the class. I am a die hard bikram yogi, so I cannot stand normal yoga. But this sculpt class does push me to the limit, and works my core. One note--check their online schedule before you go. I went there this past Sunday at 7:30am, and the class was cancelled. It's a shame because I really wanted to work out, and I got no communication whatsoever on the cancellation... read more

Unfortunately, at this location, one of the instructors, Marla, was incredibly rude to me after a 5:30 Friday evening class as I was getting showered and changed asking when I would leave, because her shift ended at 7. I was very confused as to why that mattered given another class was still going on. Kind of ruined the zen mood I had just worked hard to get too. Won't be coming back, for sure. read more

Yikers!! This was a disaster. The packages are EXTREMELY expensive and they pack people in the hot yoga room like you would not believe. I have attended over 300 yoga classes in my life, and I have never had such a ridiculously packed room. Each person in the room (over 60 of us-- they kept saying we were "at capacity") had literally ONE INCH of space between their mat and the next person's. ONE INCH or less. And the instructor had us doing "wide-arm push ups" where of course you are literally elbowing people next to you over and over. There was the most annoyingly intense Mr. Muscleman next to me and he was power breathing the whole time-- BLOWING on me over and over when we were turned to the side for Warrior 2. It's the first time I have ever wanted to be in a women's only class! My dear friend next to me had the same experience with the guy next to her. We were doing these plank jacks and though I was keeping my feet on my mat, Mr. Overachiever kept going on to my mat, even jumping on my foot once and he didn't even apologize! :) It was getting to be funny by this point, frankly! The teacher was impossible to see because they don't have an elevated platform for her to demonstrate from. As a first timer using weights in a hot yoga class, I of course needed to see examples... Mr. Muscle was grunting and panting and making up his own moves and my friend and I were trying to copy others, since the instructor was hard to see and follow. So many of the moves we were supposed to be doing were impossible since we were in such close proximity to one another. I got a decent workout but will not ever be back. I am used to crowded hot yoga classes (like at Bikram Yoga Chicago) but this was just awful. In the women's changing room after, there are sweaty people everywhere and new girls coming in and there is no space. People were lining up to get in and out of the changing room. Crazy! The owners MUST cap the class at 50 or even 45. It was borderline dangerous in there. ALSO! After the class, the floor is wet everywhere with people's sweat and the next people just file in and put their mats down for the next class. There is no cleaning, or even time for the floor to dry. Ewwwww. This is officially my longest and most descriptive review on Yelp. It was THAT bad of an experience!! Just reminds me of the phrase, "what is popular is not always right!" Go somewhere else!! read more

Quick story: I love CorePower Yoga! My review is only for the Gold Coast location. Last summer I moved to Chicago and prior to my move, I had never heard of the CPY chain before. As a new customer, I signed up for the free week trial. Later, I bought a month unlimited. So far, I've been able to sample C1, C2, Core Restore, and Yoga Sculpt - all with a variety of teachers. Some quick notes on the classes: - C1: Great for beginners, especially those that have never done any yoga before. The class has the exact same flow/order of postures every single time. - C2: Intermediate/Advanced class but with modifications for all. These are heated classes. - Core Restore: Not a power Yoga type class. You hold long stretches (2-3min). - Yoga Scult: Another intermediate/advanced class, mostly because of the heat. The class also incorporates small hand weights to up the intensity. The studio itself is cute and sells a variety of yoga gear and apparel (including Lululemon). The staff is pretty friendly. I specifically remember Courtney (C1) and Andrea (C1) being great and helpful. I believe Jay is the manager of this location and my one experience with him via e-mail was positive - I was told over the phone that the monthly unlimited was $99 but in person it was $109. I e-mailed Jay and he immediately gave me a refund. Gotta love great customer service! read more

For the past year, Hot Vinyasa has been my workout of choice. I'm a former avid runner and Bikram fan, but Core Power has won my heart. Core offers a variety of classes (all heated) ranging from Beginner to Advanced. The beauty of Yoga is that each practice is different and you can make it whatever you want. As a whole the Instructors are really wonderful. Some are new and are still learning but others are absolutely superb. Come in and try it for yourself. Be well hydrated and prepared to sweat and detoxify. read more

I loved everything about this place, I just wish I could afford more sessions! I went in for a free demo week, as recommended by a friend. Despite not having paid for these free sessions, the front desk was extremely nice and helpful and guided me through my first bikram yoga experience. Walking in, it is a little overwhelming. It is HOT. I wore pants...bad idea. I would recommend bringing a towel, lots of water, and wearing tight-fitting yoga gear (ie; sports tank top and shorts or capris). The instructors were very knowledgeable, the atmosphere was great and it was not too crowded. Afterwards, everyone seemed friendly and happy. All in all, it was a great experience and I can't wait to go back. read more

I joined CorePower Yoga because of the free first week deal. And after the first seven days, I was hooked. I ended up signing up the monthly unlimited deal, even though I swore I wouldn't pay the high fees. Luckily, I was a student at the time and so they gave me a slight discount. I had very little experience with yoga, and even less with hot yoga, but all the instructors made me feel so welcome and weren't at all judgemental. My favorite classes were the C1.5 and the Yoga Sculpt. I brought my boyfriend to the Sculpt class and I have never seen him sweat so much! After two classes, he never went back- he said it was way too hard for him! :) True, it was hard- I sweated and pushed myself so hard but at the end of the class, the cool-down always felt that much better. The facility is super clean and safe- they lock the elevator in between classes so no one can come up once a class has started. I never worried about my belongings (even though they provided free lockers) because of this. I went to this studio 99% of the time but did try the one in South Loop twice. It was nice, but the on Maple is by far the best. Just moved to San Francisco and super bummed they don't have CorePower here...I've tried other studios and nothing compares to CorePower! :( read more

The reason why I give Core Power Yoga a 3/5 is because I am an avid bikram yoga student. Yes, you guys gimme my hot bikram pose fix, but I get my good-community vibe from practicing at the wp bikram yoga studio. If Core Power Yoga promises to promote inner-peace and one-ness with the body.soul/mind, then follow through with your customer-client representatives... Whenever I have questions, aftr my Bikram Classes, the Instructors are more than willing to demonstrate and show me my best train of thought on poses. read more

I really love it here. I used to be a tennis player back in high school and did some tournaments in college, but that was pretty much the end of my tennis "career." I moved the city and was getting bored of lifting weights and just jogging everywhere. Finding a tennis buddy every time I wanted to play was getting old too. A co-worker of mine had recommended CorePower. Its the only time where I can feel like I got a kick but workout, a piece of mind, and leave feeling well rested. I got the one week free, and ever since then I've been hooked for months. So far, every instructor has been extremely knowledgeable and friendly. Every class has been challenging and always changing. They focus on a core strength mixed with traditional vinyasa poses. I never feel like I'm doing the same routine. The membership fee is a little pricey, but it does make itself into your lifestyle. The is one flaw tho.... I love spicy foods, but I've had to cut back because of these intense work outs. Spicy foods and yoga don't mix. I know have to alternate my spicy food nights and yoga nights. Two loves, one dilemma! read more

I go to CorePower a few times per week. Their monthly specials can be pretty pricey ($170/month for unlimited yoga), but they are running a special now for like $89 (and less for students I think). The classes are great - students are respectful of one another, teachers are knowledgable, they give helpful hints and assists - and overall it's great. This studio in particular is really nice, with a great locker room and newish building. read more

Ok so this is the place where I discovered yoga about two years ago, and this is indeed where I got hooked doing crazy sweaty poses. However, after discovering some other places linked to the same chain, I realize that this location might not be as comfy as others which are often larger in size with more option for classes as they usually have two rooms. But being located in the center of Chicago, it makes somewhat sense that finding a cost efficient space is probably a headache. The classes are always challenging, and I personally have never disliked one class regardless of the instructor, regardless of the class level. This is indeed a sign that something must be done right, as consistency is usually hard to get through one individual, yet they manage here to have it through all of there instructors. To be perfectly honest, I have never found another practice that made me as wanting to return to my mat as fast as Core Power. I indeed wish they had places t where I travel most, notably Paris France would be a dream as YOGA there is becoming completely disorganized. I think Core Power is enjoyable also because they fluctuate from warm up to relaxation in a timely manner that is very often very well orchestrated. The common area are nice, the locker room not bad but I couldn't judge as I like to get back to my place or wherever I am staying to properly shower and change. read more

I'm a big fan of Corepower yoga. I especially like the Yoga Sculpt class, it is intense and it makes you feel great. Their selection of other types of yoga and class times are also plentiful. My only complaint is that they pack you the room to capacity to the point where you feel like they should have a cut off point so you're not inhaling the sweat from the person next to you. Honestly, with the amount of $/month Corepower costs, they really need to get it together with that, otherwise, I highly recommend! read more

I've been to other locations and came here while working briefly in Chicago. I've been to a few sculpt classes but really didn't mesh with the instructor I had at this studio. She was very drill sergeant like which consisted of a lot of yelling at me when I tried to modify her ab work since I was recovering from giving birth. In my world, yoga is a nurturing environment and modifying should never be frowned upon. I ended up laying on my mat most of the 2nd half of class because I was tired of getting called out. I left feeling very frustrated and upset which is something I've never felt after leaving a CorePower studio. Wouldn't recommend this location. read more

Great little studio in the Gold Coast, they were even sweet enough to comp my a class since I was an out-of-towner! Things to know: - It's a simple one room setup so come early to get a good spot. I came to a 9am class and it was crowded but not uncomfortable. - They have clean towels and mats available for rent as well as showers on-site. - Angela led my class and she was great, it was challenging but not crazy. read more

Woke up at 530am to make a 6am class and the teacher doesn't show. Some of the girls waiting outside said this happens constantly. What is wrong with this location!?!? UPDATED: They gave me a free class and apologized. read more

I enjoyed the three different classes I have taken thus far: Ashley in the Corepower Yoga 2 Class was performed in a heated studio which felt nice to get a good sweat in. She kept a quick pace and helped in releasing lots of tension from within my body. After the class was over, I felt as if I had a good overall workout. Frank in the Corepower Yoga 1 Class was also performed in a heated room. He did an awesome job by leading me through a variety of poses to help strengthen & stretch out my back and overall body. Kally in Core-Restorative Yoga: Candlelight was set with a relax mood. She did a good job in making sure my poses were correct. Such a great class since it helped me to focus in on my breathing and be able recognize how shallow my breaths were and where the tension was held mostly within my body. When I left the class I felt physically relaxed, clear minded, and more grounded. I highly recommend Corepower Yoga. Their heated yoga classes felt nice to practice in, especially as it begins to feel colder outside! Also, having taken a variety of classes gave me an overall workout and I was also able to focus in on restoring my body from everyday stress and tension. read more

I'm fairly new to Yoga but I absolutely love CorePower's Sculpt class. It mixes traditional yoga moves with weight training and is a CRAZY workout. The instructors here are very personable and know their stuff. I have been working out due to a Groupon and I think their normal monthly fee is way to high for someone like me who only goes twice a week. The room is pretty small so you better get there early to ensure that you get a spot. read more

Alright, so this is where I went for my second yoga class at CorePower. My instructor was Dawn, again, and it was the Hot Fusion class. It was at 7:30am and there was about 10 people in the class. Again, it's a challenging class for someone who is not used to hot yoga (ie, me), and for someone who is not that flexible/doesn't have a good sense of balance. I originally started going to hot yoga because I have a muscle/nerve injury that won't stop being a gigantic jerk, but honestly, I feel really great after these classes and I want to continue to do them. It's the most intense workout I've ever experienced and these multi level classes leave a lot of room to grow in, which is nice. read more

To add to Lauren Mayo's review below: Further note, 2 other people had their belongings stolen that same week from the same Core Power location. The way we found out about the other thefts was by talking about it the locker room when we noticed people leaving their belongings without locks. Other girls chimed in about their personal experience when they overheard our conversation. There could have been more incidents. Core Power did not notify members of an increased risk of theft, remind members to always pack a lock to secure their belongings, or reiterate the fact that members should ask for a lock at the front desk if they forget to pack one (the lockers in the locker room require you to bring your own lock). Very disappointed is an understatement. read more

Like many, I was so elated to hear that CorePower was opening a second location, along one of the trendiest spots in the Gold Coast! Upon entering the Gold Coast location, I realized it was not an exact replica of the South Loop location...but almost just as good! They have a beautiful locker room, a large inventory of clothes at the retail/reception area, and the studio room is at the perfect temperature. The studio gets more sunlight than I thought it would (although I go to morning classes) so it was nice to have the sun shining in during class. The instructors are fantastic, and many of the South Loopers also teach at this Gold Coast location. With so many pros, my only con is that the Gold Coast location does not supply keys or locks for the lockers. You have to bring your own lock! That seems silly to me....can't we just have keys for the locker? Also, with only one studio there are only about half the amount of classes offered at this location per day as compared to South Loop. But there are around 7 classes per day, so chances are at least 1 with fit in with any busy schedule. I'm excited that CorePower is in the GC 'hood, and I look forward to getting my butt kicked during more workouts there! read more

A friend convinced me to join her for yoga at Corepower. I printed off the "1 Week free" coupon off their website. The facility is really nice and the people are even nicer! The facilities are really clean and really classy. The locker rooms are stocked with everything to shower and get back ready to head out to work or dinner, etc. An instructor had a scheduling mix-up and didn't show up so another instructor came in, offered apologies and credits, and taught us a form of the course we were expecting (she wasnt trained yet in what we were expecting to take). I even received a personalized email apology from the instructor about the mix-up! Only hitch: depending on the instructor you get the music might be an issue. Some of them play relaxing mood music (think pan flutes and crashing waves) while some play the likes of John Mayer and Jack Johnson. Hard to focus on breathing and getting centered when there's lyrics being sung out of the speaker behind your head. No way around it...but it can be a mood killer. read more

I did my free week here, and then did free weeks at two other yoga studios as well to shop around. I'm back to CorePower with a full membership because it is SO worth it. (I'm a broke college student and yeah, I'll pay for yoga at CorePower over drinks, books, and coffee any day. And that's saying something.) As other reviewers have said, some of the classes do get really crowded... I don't know, I kind of expect that at a good studio. It makes you get to know your neighbor a little bit :-) and everyone has to cooperate, which I don't think is too much to ask of a yoga community. Stay after class for a few minutes if you want to try a new inversion or flip your dog. Today they ran out of towels. Hm. If that continues I might take off a star because I don't like having to haul a sweaty towel around. They DO have locks for the lockers, just to clarify - just drop off your own keys at the desk and pick up a lock. One of the reasons I really like this studio is because it seems very body-positive. The instructors come in many shapes, people wear different kinds of clothing, and most leave their ego at the door. As a curvy woman with zero money for fancy yoga clothes, I still feel like I fit in fine - which is more than I can say for other studios I've been to. read more

Every aspect of CorePower Yoga exudes a feeling of wellness. I agree with other yelpers: the decor and overall atmosphere makes you feel like you're at a spa on holiday. From the moment you walk in the door, this is your "me" time. The lobby is a cute store with Lululemon merchandise. I signed up for a free week of unlimited classes at the front desk. They were perky and helpful, even at 7:15 in the morning. The women's locker room was spotless and provided shampoo, conditioner, and body wash in the pristine showers. I did the early morning hot yoga class, which was my first experience with hot yoga. I was immediately addicted! Anne was the instructor. She created a very soothing atmosphere for the class. I would say I'm an intermediate level yoga practitioner, and the hour class had a good mix of poses I excel at and poses that were challenging. Other members of the class seemed to be more advanced. Overall it was a very holistic experience. My body seemed to say "thank you!" as I washed off my sweat in the shower. An amazing start to my day. Membership is unfortunately too expensive for me, but I think the price reflects the high quality experience you receive. However, there are options for people like me who can't afford the monthly fee. You can just pay for one class or get a pack of 10 passes. I hope I can find a way to come here at least once a week. read more

The classes are typical CorePower classes that other studios have. I'm a big fan of the HPF class style, but of course all yoga is personal preference with class type and instructors. What I don't love about the studio is how they cram classes back to back, which doesn't allow proper time to clean the one practice room they have. The floor is either wet from the prior class participants or because they're mopping the floor as people are coming in for the next class. Plus the floor seems to often have black pieces of mat or something across the floor that aren't cleaned up in the normal mop. If the room cleanliness was improved, definitely would up the rating! read more

I went yesterday for my first time doing yoga in over 4 years. I was super nervous and David was so kind and welcoming when I first walked in, not to mention how patient and non-judgmental he was with me when he was teaching the class. I'm not a very relaxed person so yoga isn't super easy for me but he was so nice and the class was great. I really can't wait to get back. read more

I have been going to Core Power Gold Coast 4+ times a week since it opened in October and I think it's safe to say that I'm absolutely hooked. The studio is clean and inviting, the teachers are friendly, supportive, motivating and challenging and he classes are the best I have found in the city! Try it out and your first week is free. I can't imagine my life without Core Power! read more

I go to the new Lincoln Park studio and love it. I really wish they had less 'hot' classes though bc sometimes I feel sick afterward. I love the Yoga Sculpt class bc it is not hot and will rock your body. Less hot please!! Need more options!! read more

Detoxifying, hot yoga - love it. The C2 class is pretty intense, but I eventually got used to it. Had I known that it was the hottest of all the classes they offer at Core Power I would've maybe started off going to a different class. Either way, I was able to endure it and always feel so refreshed afterwards! Can't wait to hit up the new Oak Park location! read more

My baby is nine months so I decided it was time to step it up. I signed up for the two week boot camp. It was awesome and I wish I didn't have to wait until the fall for the next one! I love the instructors and the energy was positive. I lost 2.25 inches on each thigh and one inch on my waste. I have never worked out so hard and I've never wanted to go back to something that was so hard! My only complaint was that it was too hot and the floor was dirty. read more

I am not sure what kind of person I would be without CorePower Yoga in my life! All the studios in Chicago are great and Gold Coast is no exception. A bit smaller than the nearby Streeterville studio with just one actual studio for classes, the schedule is a bit leaner at Gold Coast but it's all about quality over quantity! Gold Coast is always clean, the teachers are top notch, and the location is really accessible from anywhere in the neighbourhood. If you're new to CorePower, sign up for your free week immediately and start with any C1 class to learn the basics. You will be hooked! read more

Love love love this studio! I've tried a number of the yoga studios in the Gold Coast and this is hands down the best one. I prefer hot yoga that's a strenuous workout, and nobody in Chicago does it better than Core Power. The studio itself is beautiful and always clean, and the instructors are friendly and knowledgeable. I always feel great when I leave and can't wait to go back! read more

Honestly I have to admit, this place was pretty awesome. I was weary at first, b/c of its corporate feel, but I was pleasantly surprised! The feel was really amazing and the classes they offer are so varied its awesome. I WISH my gym had these types of yoga classes. The teachers are great and I am always feeling the burn after I take a class. The only reason why I would say 4/5 is because the area on the floor that I was on smelled lol....BUT don't let that discourage you, b/c let's be honest people, these classes are sweaty and maybe I just was in a spot where someone who perspires a ton was at before me lol. I duno...anyway moving on..amazing place, amazing people, can't wait for my next class! read more

Comparison of Bikram City Yoga and CorePower Yoga (5-hi, 1-low): This review is going to lay out the differences between Bikram City Yoga and CorePower Yoga, both viable yoga studios for Streeterville / the Gold Coast. CorePower Yoga Level of Practice: 4 Comfort / Experience: 4 Overall: 4 CorePower makes me feel like I'm entering a spa. It is an expensive studio, and it feels like it. Some of the instructors do not seem to be as technically strong as those at BCY, but they always say positive things that make me feel good about myself and my time there! And there is music. Fantastic! The problem is that because of their Groupon promotions, they can be very crowded. Sometimes I have to take early-morning classes only to avoid the rush. Bikram City Yoga Level of Practice: 5 Comfort / Experience: 2 Overall: 3 BCY is a real, hardcore Bikram studio. This means (on the positive side) that you will be pushed harder than in other yoga studios and you will improve faster. It is a sensible, feet-on-the-ground studio whose goal is to make you better at yoga. This also means (on the negative side), you will use the time to work, not to relax or meditate; instructors will be barking orders at you like football coaches running an auction. Overall, my personal preference is CorePower, as I attend yoga classes to feel good about myself, not necessarily to be good at yoga. read more

Since I set foot in CorePower Yoga, I loved it. It seems a little comercial for my taste, but the atmosphere totally isn't. Every one that is in there is there because of their appreciation for yoga in every aspect of life. All of the teachers are great people and super nice. I wish I could take class with every one of them, but they're just sooo many!! Usually class (which ever class) starts out quiet, every one is kind of in their "ZONE" and a lot of how the class pans out has to do with the teacher, the music, and most importantly how YOU ARE FEELING. There are plenty of variations of class you can take for beginners, advanced, if you want to wind down or get your butt kicked. I love that because there is noooo way to get bored and there's a perfect balance. When I'm not at CorePower Yoga... I WANT TO BE THERE! I already feel great improvement in myself. They have Yoga for Trade, which is a program where you clean for three hours weekly and you get free yoga, I love this program... otherwise I wouldn't be able to do yoga. read more

I attended CPY Gold Coast the week of April 14th, 2014. Lizzie checked me in and taught the class. I spend $1,000 per year on yoga at CPY but I rarely go to the Gold Coast Studio. For the record here, I will state that LIZZIE did a pretty good job in terms of teaching the class and handling the business aspects of checking me in. Everything went well during check in with the exception that she could not access my account in the CPY accounting system to see that I have a credit on the account that should be decremented for a towel and a yoga mat. I was quite unsure of how safe it was to pay ahead and have "an account" to draw from when she said she couldn't access it. It made me wonder if their computer system is user friendly enough that I should take the risk to even have an account. But the alternative is always carrying cash in $3 or so amounts, which I rarely do. At any rate, after some back and forth and a minute or two past the class start time the issue was resolved when I paid cash. I wound up a few minutes late to class but there was space for me so at this juncture I was generally a happy customer. After completing the one hour class, I lollygagged around the locker room and showered pretty slowly. Finally I emerged about 20 minutes after class and Lizzie inquired about how as the class. I told her it was good and I looked forward to coming back. There were 5 people in the lobby within earshot of this conversation, when another employee of CPY walked in to the lobby and said, "Is Brett still here" while addressing the 5 of us in the lobby. I acknowledged that I was still there, and she proceeded to tell me she wasn't sure if they had billed my account properly for my class. I asked her if she WAS SURE there was a problem, and she said, "Well, I am not certain, but it looks like we might not have charged your account for the class. We have problems with our computer and I can't tell for certain. I will need for you to pay for your class with cash since I can't figure out how to access your account." ??? Seriously? BEFORE the class I was checked in by Lizzie and she verified that there were credits on my account for the class, I took the class, and now, 30 minutes afterwards when I normally am back at my hotel working, you are asking me to pay for a class that I Lizzie already charged to my account? It was VERY CLEAR TO ME that this woman made 3 SERIOUS errors in judgement: 1. She did not SOLVE THE PROBLEM. THE PROBLEM, AS I IDENTIFY IT, is: CPY computer systems don't work, she doesn't understand them, or Lizzie didn't understand them (could be all 3). SOLVING THE PROBLEM in a way that a well managed company SHOULD solve the problem entails IDENTIFYING THE ROOT CAUSE and SOLVING IT. By making sure that the staff know how to use the computer systems properly for all clients, the problem will be solved. If your computer systems are not understandable to you, CALL CORPORATE OFFICE AND EXPLAIN PROBLEM, don't ask the client if they know whether or not their account does or does not have credits on it for the class. 2. She made a SCENE out of it, and effectively made it look like I was at fault in front of 5 people in the lobby. I DO NOT NEED TO COMMENT ON HOW THIS CANNOT BY ANY STRETCH OF THE IMAGINATION BE CONSISTENT WITH CPY CUSTOMER SERVICE POLICY. 3. She suggested the proper solution was for her to call me later in the day once they got it sorted out and take a credit card for the class. CONCLUSION OF ACTION STEPS CORE POWER YOGA CORPORATE OFFICE SHOULD TAKE WITH THIS STUDIO AND ANY STUDIOS WIT THIS PROBLEM: 1. EDUCATE STAFF THAT ACCOUNTING PROBLEMS ARE TO BE OWNED BY THE CPY, NOT THE CUSTOMER. 2. EDUCATE CPY STAFF THAT IS RESPONSIBLE FOR KNOWING HOW TO SEE IF THE COMPUTER SYSTEM SHOWS THAT A CUSTOMER IS PAID IN FULL. IN THE EVENT THE STAFF DOES NOT KNOW HOW, CPY IS A CONVENIENCE BASED YOGA BUSINESS AND THE CUSTOMER SHOULD NOT BE HARASSED OR EXPECTED TO RESOLED TRAINING GAPS FOR THE STAFF. 3. NEVER, UNDER ANY CIRCUMSTANCES, DISCUSS BILLING PROBLEMS WITH CPY COMPUTER SYSTEMS IN FRONT OF THE CLIENTS. IT IS INAPPROPRIATE AND IT CAUSES CUSTOMERS TO BECOME DISILLUSIONED WITH THE STABILITY OF CPY COMPUTER SYSTEMS ACCURATELY ACCOUNTING FOR MONEY THAT THE CLIENT SPENDS. read more

Great studio with lots of heat! Wish it's bigger!