I just moved into Jack Flats in Melrose about a month ago. I cannot say enough good things about…read morethe people who helped me as I transitioned in. The complex is beautiful and the amenities are excellent. Helping me to select the apartment, answering my many questions, and moving in were made so easy because of Jeff, in the leasing office, and his amazing customer service. . Both other gentlemen in that office, Ian and Dave are also so helpful. Whatever questions I had ~ they were there to help. I have to mention that the friendly, support staff, Al and Senad, are amazing. Replacing a water heater, fixing a dishwasher, new carpet when needed, all were quickly, easily and happily attended to. The facility is so clean ~ thanks to Jose! The grounds are beautifully manicured, flowers and gardens cared for, swimming pool area is lovely and there is even a dog park!! I love my apartment! It's a great place to live!

Beware!! My lease started less than a month ago and I am shocked at how Windsor manages their…read morecommunities. My experience at Windsor at Oak Grove has been incredibly disappointing. First, they did not clean the apartment before move in. There was food debris on the refrigerator shelves. The floors were extremely dirty. Huge spiderwebs in the windows. Dead bugs everywhere. Years worth of dust and dirt on surfaces. Then, I had to send daily emails for 2 weeks for it to be partly cleaned. They did not want to clean the piled up dust from surfaces before my furniture was moved in 2.5 weeks after my lease started. DO NOT EXPECT YOUR APARTMENT TO BE CLEANED PRIOR TO MOVE IN! Second, Windsor also did not provide all keys to all the tenants until multiple emails and visits to the leasing/management office over this 2 week period. Third, the apartment floors are not well constructed and you can hear everything the upstairs tenants are doing. Every step, every door opening. Everything. You can also hear your neighbors conversations at times. Last and Even more concerning, they assigned a parking space (on my lease and on my move in paperwork) that was already assigned to another resident. I have been paying for someone else's parking spot and they are unresponsive on providing me any paperwork on another assigned parking spot. Multiple phone calls and emails without a response. DO NOT EXPECT TO RECEIVE WHAT YOU ARE PAYING FOR. The only positives about living here so far: the maintenance team is amazing. Super responsive, effective, and friendly. Neighbors are very friendly. The location is incredibly beautiful and convenient. Extremely dog friendly. Apartments are large.

Terrible management. Maintenance team are nice. They have pest manifestation. Noisy, thin walls,…read morelost package numerous times. The cost increase is insane. No peace and quiet.

We moved in from out of state as we needed to live out of boxes on a temporary lease while we were…read morehouse hunting. We got here less than a week before before the COVID shut downs so we didn't get to use the amenities like the pool, gym, BBQ area but it all looked nice. While the apartments are nice, I would say the construction of the cabinetry or the appliances aren't quite the best quality, it all looks nice and it all works which is the most important thing. I've lived in apartment complexes before and some of them bank on hitting you for fees especially at move-in and move-out. This is not the case. The staff from the maintenance people to the management are attentive and actually care. A case in point: we had a cat which is $50/month pet me. He was an old man and got sick. We had to put him to rest. We had already paid our rent and they had no problem crediting back the monthly pet fee and adjusting the rate. There is a package locker here but most of the time the Amazon workers don't care and dump the packages in the lobby of the building you're in. No amount of correspondence from the management here could ever possibly rectify that because the people delivering the packages don't get paid enough to care. As a result, some packages end up in weird places. On a couple occasions someone from the staff had actually brought over some things outside our door, which was much appreciated especially during the height of the COVID outbreak when we were limiting our entrance and exit through common areas. The one time I had to file a noise complaint it was handled immediately. This is the place where you're walking around and the maintenance staff will ask you how you're doing. Stop and ask to see if everything is all good and make sure nothing doesn't need to be fixed. We moved out because we found our perfect home. We didn't hold our breath thinking they could re-lease the unit but we were able to get off the last month and one week of rent owed because someone leased the unit we vacated. We had no issue getting the deposit back - minus the replacement cost for the blinds our toddler broke. We really liked the short distance to the ALDI and Stop And Shop and other places. Would've loved to have been able to frequent the bar up the road, it was just opening up its outdoor space by the time we moved. A+ no regrets. Thanks Todd, Craig, and everyone else.

Long and thorough review alert!…read more About Me (what type of renter am I): With my job I relocate every 3 months and for the past ~2 years I've had no desire to stay at the same place for longer than 3 months. The key things I look for in an apt is safe, clean, affordable (can you even say this in MA lol), free parking, and my own bathroom (typically live with roommates). Wellington Place: I moved here Mar 2020, to take over someone's lease that lost their job. It fit the bill of what I was looking for, in addition to being in walking distance (within 10 minute walk) of my top grocery stores: Aldi, Trader Joes, and Stop & Shop. Its approx 15 min walk to Assembly Row, 5 min drive to Target and Costco, and 5 min drive to Wegmans. Its by far the most convenient location I've lived in within the US. Its a quick drive to Boston about 15-20 min drive and about 20 min drive to Burlington where I frequent for work. Lastly, its about 5 min walk to Orange line Wellington T stop. If you have a car, parking is plentiful here, no long treks to the car :). Aside from location I loved that they have trash and recycling drop off on each floor; hence, you don't have to worry about stepping foot outside to throw away trash. I'm an avid recycler so I loved that they had this option available (my previous apt in Burlington didn't). The rooms are huge. I have my office inside of my bedroom and a queen size bed and I still have more space. I also have a good size walk-in closet. However, my roommate's room and walk-in closet is much bigger than mine (I'm sure she can fit in addition to a desk a small couch in her room). When it comes to cost, they are very affordable for the location. I try to keep a hard cap on living expenses (no more than 1,500 a mo. including utilities). Lastly the staff from the maintenance team to the leasing office are customer-centric. I had initially told them that I would be moving after 3 months once I moved in but I fell in love with the place. They provided concessions to ensure that I was a happy a customer. Maintenance staff are very responsive and do a good job of following up after they fix items to ensure it works. I honestly wish that these were condos instead of apt because I would definitely look into buying here. If you're looking for an A1 experience I highly suggest Wellington Place :).

Maintenance was bad during the time where it was called Granada but things improved in the recent…read moreyears after the renaming to Altitude Apartments Pros are: Location, Price, water, and heath included

I had a very disappointing experience living at Altitude Apartments. Within five days of moving in,…read moreI began seeing cockroaches and mice in my apartment. I reported the problem to the leasing office, and I was placed on a pest control schedule that I was told would last six weeks. During that time, we repeatedly had to empty our cabinets and move furniture to prepare for treatments. Unfortunately, after only a couple of visits, the pest control technician stopped coming. When I asked the leasing office why the treatments had stopped, I was told the technician believed the treatment was not working because we were using other products to kill the cockroaches. I later spoke with other residents who said they had been given the same explanation. Because the infestation continued, I contacted the Malden Board of Health. An inspector came to inspect the apartment, but I left feeling that the underlying issues in the building were not going to be resolved. Based on my experience, management was friendly during the leasing process, but I found them much less responsive after I moved in and reported ongoing problems. If pest control, cleanliness, and maintenance are important to you, I recommend carefully considering these issues before choosing to live here.

My roommates and I lived at 7 Cameron for two years, and while living there had a great experience…read more The units are sunny and spacious, and the location is great. Under 10 minute walk into Davis Square, and the 77 bus stops right across the street that will bring you right into Porter or Harvard Square. The units are also very quiet despite being right on Mass Ave. The staff working in the building were all great and were really on top of maintenance. This review was prompted, however, by the experience we had upon moving out of the apartment with Acorn Holdings, the owner of the building. We left our unit on August 31st after living in the unit for two years in great condition - cleaning counters, sweeping, vacuuming, and spackling any holes in the wall. The lease very specifically mentioned "broom clean" as the standard, which we honestly went beyond. However, when we heard from the property manager the next week they informed us they would be withholding $2,100 of the $3,000 in our security deposit. A couple things about that: - First, $2,000 of that security deposit was collected from us explicitly related to the two dogs in the apartment - $500 was charged upon move in and an additional $1,500 collected when we added a second. This is a dog friendly building, and there are many canine tenants. However, in the course of this experience we found out that these deposits are illegal in Massachusetts. - The majority of what they were charging was for cleaning the apartment (none of it dog-related) which is also not an appropriate use of deposit funds in Massachusetts: https://www.mass.gov/info-details/find-out-what-landlords-can-use-security-deposits-for - Beyond whether or not they are allowed to use the money for the things they were claiming, the amounts were ludicrous. For example, they claimed they needed to withhold $700 to clean the carpet in a single bedroom which had zero stains or rips, simply was a carpet in a 100 sq ft room that had been lived in for two years. So, they were withholding exorbitant funds they shouldn't have collected in the first place. We raised our concerns about this and stopped hearing from them. We sent several emails and attempted to speak on the phone with our property manager. We were ignored. 30 days passed and we hadn't even received the small amount they were saying they planned to return. Again, breaking housing regulations https://www.mass.gov/info-details/learn-about-returning-or-getting-back-a-security-deposit#failure-to-return-. It was only when we sent documentation showing that we were going to file a housing court claim (which could result in a $7,000 fine) did they reply to our concerns and return the deposit. This behavior would be inappropriate - and illegal - under any circumstances. But in the midst of a pandemic when folks are juggling economic stress with so much else this is nothing short of predatory. Overcharging, ignoring follow up, and hoping that the complexity of housing regulations would prevent pushback.

Lived here for 2 years and I truly loved it. Luxury apartment amenities while still maintaining a…read moreneighborhood charm. Wonderful location (5 minute walk from Davis sq.), with a few good eat spots a stone's throw away (namely Fiorella's and Hana Sushi). Has underground parking with guest parking available ($15 a night). Maintenance was very quick to response the rare times I needed something fixed or adjusted. Management staff is very responsive and friendly (shout-out to Shaina!). Would highly recommend!

This was the worst building I've ever rented at. Office staff were unresponsive or unhelpful with…read moremultiple work orders, common spaces weren't kept clean or in good condition, and the building was visibly deteriorating despite being relatively new. We also had multiple deliveries stolen, and neighbors that regularly smoked inside with no consequence. They also regularly scrub their reviews on Google and Yelp, so this review probably won't be here a year from now. Do yourself a favor and live elsewhere, it'll almost definitely be less expensive and less frustrating than this place.

I recently moved into J Malden Center and have had a great experience so far. While the apartment…read moreand complex are nice, the reason for my review is for the exceptional experience facilitated by Michael Stelmack in the leasing office. From our initial tour of the building, all the way through following up with my wife and I to hear how our move in went, Michael was there every step of the way. Not only was he quick to answer questions, he went the extra mile to ensure we were well taken care of. Thanks Michael!

I have been living here for 2 weeks and 1 day. I came out today and my car was missing. Found out…read moreit was towed because I didn't have a residency sticker. That was their responsibility. Towne taxi told me there is a SCAM going on here where the leasing office gets half the towing money. Towing $190 and the taxi with to tip $50. All my money is gone and I had $240 in cash.

Oh my God, where to start? If I could give this place 0 stars I would…read more Debbie in the office is absolutely clueless...dismissive of every concern. Management always leaving rude letters regarding "policies" in the doors at night. Rude when you ask for help with something. So much so that I've gone out and bought tools to avoid calling them to fix a problem. Long story short, we are moving out suddenly and in a rush because we found a rotten mold problem and need to evacuate ASAP because I'm pregnant and my 2 year old son's been living in there for 1 year. I called 3 months ago about it, and was told to steam the carpets (brand new carpets) and that if there was mold the carpet would be black (too bad it's in the wall). They came in to inspect and told me they had no clue what I was talking about. I took a teaspoon and scraped away the drywall which crumbled as soon as I touched it. HEALTH HAZARD MISERABLE PLACE TO LIVE...PAY MORE AND DON'T LIVE HERE!

The first place he showed me was in Winter Hill and was basically a bedroom with a stove stuck in…read moreit. The second place was this apartment in a building run by a sleazy landlord whom I later found out had a bad reputation locally. In desperation I moved in, and after I did, I found that the place flooded repeatedly whenever snow melted and soaked the carpet in dirty ice water, the AC was terminally broken, and the bathroom was leaking super-hot water that would act like a steam heater and raise the summer temp in the bathroom to 105 F. It was a dump. I left in a year and found a much better place on my own--huge waste of a broker fee.

Very strange interaction. I dealt with John L., one of their agents, who INSISTED on calling me…read moreduring work . I gave one phone number. He somehow found both of my phone numbers. Called them both. Left voicemails on both. I asked him politely if we can do the first steps over email, like every single other agent I've dealt with. He refused and said he "likes" doing things a certain way. Asked me for a phone call during work after I told him I cannot do that. Waste of time and a very strange person.

So once again Harvest gets a 0 for communication. No open meetings , refusing agenda items for…read moreclosed board meetings . There apparently were bear sightings at night on our property recently which does abut conservation land. No notification from management!!! Found out accidentally. WOW is all I can say. SteveLewis and Harvest Management are the worst! Beware

Not sure how they're even still in business? Like others said if I could rate "lower" than 1 star I…read morewould.. They have been the property manager of my condo building for 15+ years and I've seen them go from not great to down right awful. Even sketchy.. They do absolutely nothing. All emails are basically ignored or just some generic response is give . Our condo fee has doubled but, nothing is ever updated? Even basic stuff is all ignored. Do not go anywhere near this company, I promise you will regret it. Stay away!!