Staff is very friendly, but trying to get a refund due for a payment that was made for months…read morebeyond my service contract terminating has been utterly frustrating. ENDLESS back-and-forth, with mentions that a check is being sent (..it's not), always friendly but unfortunately they can't simply issue a refund on my card. I would avoid for these predatory billing issues that I'm experiencing. Yikes!

I got a small storage in Boulder, CO ....I sent them a check for 6 months , they confirmed receipt…read moreand 2 weeks later i get an automated email and text saying my account is past due ... WHF ?? Plus my rate i was told it can randomly go up FIVE TIMES ?from like $20 to $100 a month ...

Good service. Attentive, organized, reliable. Facility feels safe and maintained well.read more

We have been using BSS for many years. Denise is the best manager yet. Super professional !!! She…read morehas made it very easy for us to get in and out and rent extra space as needed. Also, is super smart and when we had billing questions was abe to get us invoices immediately. Denise, you are the best. Thank you again for all of your help and support. Mary & Tom SAG

Very accommodating and friendly. They are priced right and dop not gouge you after one year of…read morestorage like most do such as PUBLIC STORAGE as they are crooks there. Public Storage raised my amount $100.00 every year, so I left. Public Storage like most, start you out with a fair price, then at the end of the year send you a letter stating the increase. Take your business to BMB Secure Mini Storage you will be happy even if you have to drive over an hour or so to get there; it's well worth the move

Friendly family owned business. Billing was simple. Facility was secure and easy to access…read more No hassles storage. Would absolutely use again.

Like others I booked a unit and called to inquire how I could best ensure the same rate long term…read more Having previously had my rate increased following my initial payment (6 months in advance). I'd book a year if I needed to, I just wanted to know my rate for the year. I was told not to worry about it and just put it on autopay there were no advantages to booking so far out. Here I am, 3 months in, and I just got a post card that SAYS MY MONTHLY RENT WILL DOUBLE IN 37 DAYS! What's to say that in another 3 months it doesn't get doubled again? What seemed like a decent alternative is turning into a nightmare. I'm not a fly by night college student. This group either wants long term stable customers or it is wants empty units. I can find alternatives too.

I would rather give the extra space storage company and this location NEGATIVE stars!!! This…read morecompany and its franchises and local managers are absolutely incompetent and ignorant people. even if they offer you free storage you would be better served paying someone else than these two arapahoe avenue locations in Boulder,co. They will double the rates no matter how long or when you rent space. Their lamest excuse is to blame "corporate" even though the local franchisee has some say. She uses the excuse to get more money from you plain and simple. Bottom line : absolutely avoid this storage space operator in Boulder.

Overall, I was very happy with this storage facility. It was clean and functional, and the admin…read moreprocess was straightforward. The initial discount on the first month also made it cost-effective. Nevertheless, I received a price raise of $30 for my 10* 10 box after 5 months. It came in the mail to my parents while I was overseas (I never received any communication by email). For this reason, I wouldn't use them again. That price increase in such a short amount of time is beyond inflation and felt misleading. I hope they reconsider this policy because otherwise, I was satisfied.

Storage is storage, right? Nope, not with Empire. With this company I felt incredibly well treated…read moreand very safe to store my most precious possessions. The owners are detailed, and kind, and the facility is new and beautifully clean and well maintained. They're really incredible people which makes all the difference.

So dirty! Nasty employees. They double your rent after a few months. Your belongings will be…read moreruined from the dirt that gets in your unit. Don't rent from these a holes! I had to throw away luggage!

David the manager is friendly, fun and knowledgeable on the units. The property is clean and…read moresecure. Just starting my storage rental so hoping in the end it's all good.

I was really stressed out about school and living arrangements in Boulder and getting a unit I…read morethought was going to really bad but the person working there,Cybil made everything so easy and made me feel better about everything. Thank you.

I had the best experience renting a unit here! The manager was friendly and professional, and…read moreresponded to my questions in a timely fashion. I would definitely recommend this storage facility.

Best storage place in Boulder! Highly recommend this place for anyone looking for extra space at an…read moreaffordable price, also the manager at this facility is very friendly & helpful! They recently got a new video surveillance system & it keeps my mind at peace knowing my storage unit is well secured & insured.

I have had a wonderful experience here so far! My old storage facility raised its prices by a very…read morelarge amount, and Extra Space was able to get me a bigger unit for significantly less than I was paying, even before the rent increase. All this in a matter of a couple days! When I arrived, Peter went above and beyond to help get me set up and make sure I had everything I need, even during a very busy season with college move outs, etc. Overall, I am very happy with my experience so far!