My wife went to Walmart Pharmacy to refill a prescription of mine for eye drops. The pharmacist…read moresaid the prescription had expired and would have to be renewed. My wife called Eye Health from there and asked for the prescription to be renewed while she was at the pharmacy. The reception or whoever she was talking to said that couldn't be done. The doctor would have to do. (I had just been seen by their doctor two weeks earlier). Nevertheless, it could not be done. I called Eye Health when my wife got home empty handed and asked why the prescription could not be called in or faxed to the pharmacy while she was there instead of making her or me do a second trip. Whoever answered the phone this time said it could and she didn't understand why someone would have told me otherwise. She said she would have it called in immediately. In fact, I think she claimed to send it while I was on the phone with her. My wife made another trip to the pharmacy a few days later to pick it up. It still had not been called in. I called Eye Health again. No live answer, only a recording inviting a message be left. I asked for them to call me. A day later, no call returned. I sent a message explaining essentially what I have written here, but never got a reply to it. I called again. Again I can't get a person, only a invitation to leave a message. I left the same message to call me about the missing prescription. Another day goes by with no return call. I called the pharmacy to see if perhaps they finally called in the prescription but didn't give me the courtesy of returning my call to them apologizing and telling me the order had finally been done. But NO. No call has ever been returned. I am through with this doctor's office.

This place is pathetic..I waited for a Dr Nguyen for 1 hour and 15 minutes, then she checked my…read moreeyes and I was in the office with her approx. 10 minutes...she was in such a hurry to get me out of there...The front office ladies weren't much better...they were abrupt and one of the ladies was apparently on a personal call because she checked me out without taking payment then yelled at me as I was getting into my car out in the rain....never again

Kinda rude over the phone once I was able to get someone to answer…read more Will be going to Costco Optical moving forward. Where's that Southern charm??!

Dr Ranz and his staff were professional - personally…read moreinteractive and concerned, and provided the best medical experience I have had since my family Doctor retired 30 years ago. I went in with no preconceptions and walked out to 20/20 vision at 68 years old I now see as well as I did when I was 25 years old -after which I slowly started to get dimmer year after year. This is a Dr. and staff who are not in medicine to get rich - but are instead, seriously concerned with improving the lives of their patients. I recommend them as the real deal- A Dr. and staff that hearken back to the old family doctor who was not only a health care provider - but an active integral part of the family itself. If you are looking for an exceptional experience Go see Dr. Ranz and his friendly- truly qualified staff. You will not be disappointed Sincerely, Brian O Murfreesboro Tenn.

This was one of the best eye care experiences I've had in a long time. My son and I both have…read morecomplex prescriptions, and the entire team was exceptionally kind and supportive. The doctors were thorough and attentive, ensuring we each received excellent care. I was also referred to additional specialists for follow-up treatment and was able to receive immediate attention during my visit. Overall, it was a very positive and professional experience.

Was talked into getting progressive lenses. I tried wearing them for 2 weeks, and I could not get…read moreused to them. I could not see anything clear, near or far. I took the glasses back to have them verify it was the right prescription. They said it was. I said, well, I can't see anything and that they are useless to me. The response from the front desk was like, oh well. Now I am stuck with glasses that are useless, and can't get new ones with my insurance for another year. Stay far away from this place!

Great doctor, staff and experience and I didn't have to get dilated! Win for me! Awesome frames to…read morechoose from also and so many styles and price points. The office was also very clean too

Highly recommend! I was able to make a same day appointment and the staff was very helpful!…read moreComplete price transparency and they helped me get only what I needed and nothing else.

Dr Helton and before him Dr. Polk have been my doctor for decades. There is a reason this office…read morewins the Daily News Journal's Annual Best Of every year for decades. Awesome people and awesome services..... I have no idea where all these negative reviews are coming from because none of these things have happened for me. It is almost like another doctor's office is posting these YELP....

Dr refusing to refill medicine. I been on it for years. The office employees are great layers.read more